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Amazon Worldwide Operations & Customer Services

Got Questions?

We're listening. Here you'll find answers to many of the questions you may have about the Amazon customer service associate hiring process.

Start here to find your answers

My Job Page >Password resets, registration issues, or info updates.

My Application >How to apply, check your status, or update an existing application.

My Hiring Event >How to schedule or re-schedule an appointment.

Your Day 1: Click below if you have questions about your I-9, background check, new hire paperwork, schedules, and job offer.

Work From Home >Look here if you'll be working from home.

Physical Locations >Look here if you're being placed in a physical Amazon office.

Current & Former Associates

If you are an active or former Amazon employee, please reach out to the Employee Resource Center.