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Amazon Worldwide Operations & Customer Services

Customer Service Associate FAQ

Find answers to questions about the Amazon customer service associate hiring process

If you applied to a Customer Service job, find answers here:

If you applied to a Fulfillment or Warehouse position, please go to: Help for Fulfillment / Warehouse jobs >

My Job Page >Password resets, registration issues, or info updates.

My Application >How to apply, check your status, or update an existing application.

Your Day 1: Click below if you have questions about your I-9, background check, new hire paperwork, schedules, and job offer.

Work From Home >Look here if you'll be working from home.

Physical Locations >Look here if you're being placed in a physical Amazon office.

Current & Former Associates

If you are an active or former Amazon employee, please reach out to the Employee Resource Center.