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Amazon Worldwide Operations & Customer Services

Customer Service

Make someone’s day, every day

Customer Service Associates provide timely, accurate, and professional service to all Amazon customers, every day.

What is an Amazon Customer Service Associate?

As an Amazon Customer Service Associate, you'll be at the heart of Amazon, escalating systematic problems and driving us to challenge the status quo. This helps us drive continuous improvement at all levels for the benefit of our internal and external customers.

Amazon customer service positions require significant phone, e-mail, and chat communication with customers, in a fun and fast-paced environment.

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Virtual job, real opportunity

Find out how one Customer Service Associate balances the needs of her family while working from home as an Amazon Customer Service Team Leader.