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Amazon Worldwide Operations & Customer Services

Starting My Job

We’ve made it easy to find the answers to the questions you may have about the hourly hiring process - just scroll down a little to see them listed below.

Answers about your New Hire Paperwork (MyDocs)


I have not received instructions on how to complete my new hire paperwork:
You will receive an invitation prior to Day 1 to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com

We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.


How do I log in?
You can access your MyDocs portal by clicking on this link. You will not be able to login until you receive the email invitation to access MyDocs. Please do not try to login until you have received this email.

If this is your first time accessing MyDocs, click on the "Forgot Your Password" link to reset your password.


I need to reset my password:
In order to reset your MyDocs password, select the "Forgot your Password" link from the MyDocs Portal.

A password reset email will be sent to your personal email address. Follow the link in the email in order to change your password.


Is my New Hire Paperwork complete?
You can confirm that your documents are complete by signing into your MyDocs portal and looking on the left hand side of the page under the "Read and Accept your Documents" section.

If you see "You don't have any documents to sign right now" then your documents have been successfully submitted! If you do not see this message, then please review and accept any additional documents.


I am experiencing an error when trying to complete the paperwork:
We apologize for the inconvenience in signing your digital documents. We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs.

Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).

Unable to complete the Direct Deposit form:
In order to complete your Direct Deposit, please follow these steps:

  1. Login to your MyDocs Portal.
  2. Click on "Payroll Direct Deposit Form"
  3. Select Account Type (checking or savings)
  4. Enter & Confirm the Routing & Account Number for your bank account. You can find this information on a personal check OR by requesting this information from your bank
  5. Choose Full or Partial (this is asking if you want your full paycheck deposited to this account, or just a partial amount)
  6. Read the acknowledgement at the bottom and accept the statement

If you are still unable to complete  the online Direct Deposit form, you will also be able to complete onsite. Please bring a voided check or direct deposit information for your payroll. If you do not select direct deposit you will receive a pay card.


I need a proxy number for the ADP pay card:
If you have yet to attend your first day of work, no need to worry! Please contact the local HR team once you start work to get the proxy number.

If you have already started working, please contact the local HR team to get the proxy number.


I need an Employment Verification letter:
Until you attend New Hire Orientation and your employee record is activated, we are unable to provide any employment verification. The contingent offer that you received at the hiring event has information about the position you have been offered.

If you have already started working, your best resources for employment related questions is your local HR team or the Employee Resource Center.


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