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Amazon Worldwide Operations & Customer Services

Online Orientation

We’ve made it easy to find the answers to the questions you may have about the hourly hiring process

Solutions to common problems

Login Issues >If you're having trouble logging into Knet.

Password Reset >How to reset your Knet password.

Instructions >If you haven't received your Knet instructions.

Unable to Complete >If you can't finish your training in time.

Confirmation >If you need to confirm your completion.

Errors >If you received an error in a training module.

Other Questions >How long the training will take, getting paid for it, and what device you should use for it.

If you need to reschedule your Day 1, request an accommodation for your first day, or any other issues not covered here, please contact us by chat.

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Chat is available 3am-10pm (PT), 7 days a week
Chat is not available on a mobile device