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Amazon Worldwide Operations & Customer Services

Fulfillment Associate FAQ

Find answers to questions about the Amazon hourly hiring process

Start here to find your answers

My Job Page >Password resets, registration issues, or info updates.

My Application >How to apply, check your status, or update an existing application.

My Appointment >How to schedule or re-schedule an appointment, or ask for an accommodation for an upcoming appointment.

Drug Test/Background Check >Questions about your background check or drug test.
(US candidates only)

My Job Offer >Questions about your job offer, or if you're getting the duplicate SSN error.

Starting My Job >Questions about your I-9 & other new hire documents.

Current & Former Associates >Questions for current and former Amazon associates.

Our Hiring Process >Learn more about the Amazon hourly associate hiring process.

My Online Orientation >Check here if you're having trouble completing the online training. Not all associates will do their training online. You will be notified by email when you schedule your start date if your location participates in online training.

Be sure to add and to your email address book to ensure you receive updates about your application.