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Amazon Worldwide Operations & Customer Services

FAQs

Find answers to our application process

Where can I get updates on Covid-19 as it relates to Amazon hourly jobs?

I need to reschedule my new hire appointment.

A new hire appointment is your initial appointment after you have applied. In order to reschedule your new hire appointment please follow these steps. You do not need to contact us. You can reschedule your appointment from your job page.

  1. Login to your candidate account at amazon.force.com.
  2. Click on the Menu in the upper right hand corner.
  3. Click on 'Jobs I've Applied To'
  4. Under 'My Appointments', click on the 'Action' button next to your scheduled appointment
  5. Click on 'Cancel'
  6. Refresh your page and click 'Please continue your application' to reschedule your appointment

I need to reschedule my start date appointment.

Your start date is your orientation date after you’ve already attended your new hire appointment.

In order to reschedule your start date appointment, please contact us

I need to confirm the details of my upcoming appointment.

You can easily confirm the details of your appointment right from your job page! Just follow these steps:

  1. Login to your candidate account at amazon.force.com.
  2. Click on the Menu icon in the upper right hand corner of your 
  3. Click on 'Jobs I've Applied To'
  4. Under 'My Appointments', click on the 'Action' button next to your scheduled appointment
  5. Click on 'View Details'

I am trying to schedule an appointment, but there are no appointments available.

New hire appointments fill up quickly! We load jobs as soon as they come available. Please continue to check your job page daily, for future appointment openings.

  1. Login to your candidate account at amazon.force.com.
  2. Click on the menu in the upper right hand corner
  3. Click on 'Jobs I've Applied To.' You will then be able to click on 'Please continue your application' to pick from available hiring appointments

Note: If there is nothing available, it means that all of the slots have filled up. We encourage you to check your application frequently in the event of more openings.

I am trying to schedule an appointment but am unable to attend any of the available appointments.

All available appointments will be shown on the job page. If you are unable to make any of the available appointments, please continue to check your job page daily, for future appointment openings. To check for available appointments, follow these steps:

  1. Login to your candidate account at amazon.force.com
  2. Click on the menu in the upper right hand corner
  3. Click on 'Jobs I've Applied To'

You will then be able to click on 'Please continue your application' to pick from available appointments.

I had a new hire appointment in the past, but could not attend and need to reschedule.

A new hire appointment is your initial appointment after you have applied.

In order to reschedule your new hire appointment please follow these steps:

  1. Login to your candidate account at amazon.force.com
  2. Click on the Menu in the upper right hand corner
  3. Click on 'Jobs I've Applied To'
  4. Under 'My Appointments', click on the 'Action' button next to your scheduled appointment
  5. Click on 'Cancel'
  6. Refresh your page and click 'Please continue your application'
  7. You can now select your shift preferences and schedule a New Hire Appointment. If there are no appointments available, you will not be able to reschedule your appointment at this time.

I had a start date appointment in the past, but could not attend and need to reschedule.

Your start date is your orientation date after you’ve already attended your new hire appointment:

In order to reschedule your start date appointment, please contact us.

How do I apply? Can I reapply?

You can see all of Amazon’s open Warehouse, Shopper, Air, and Driver positions on https://www.amazondelivers.jobs/.

Availability is constantly changing, and we encourage you to check the https://www.amazondelivers.jobs/ website frequently for updates. You can also sign-up to receive job alerts either by texting AMAZON to 77088 or sign up for email alerts.

Note: If you don’t see a job posting for a particular location, it means that all of the roles have been filled.

Why don't I see any jobs in my area?

If you don’t see jobs near you, sign up for mobile alerts by texting AMAZON to 77088. If you’re only interested in driver roles, text DRIVENOW to 77088.

You can also sign up for email alerts at amazon.com/tc.

"STOP" to opt-out. T&C/Privacy Policy here.

What is my application status?

You can check the status of your application by following these steps.

  1. Login to your candidate account at amazon.force.com
  2. Click on the menu icon in the upper right hand corner
  3. Click on 'Jobs I've Applied To' from the dropdown menu
  4. You will see your appointment details under the "My Appointments" section

 

Where are Work From Home customer service jobs?

Amazon has Work From Home customer service jobs. To apply, you must live in the same country listed in the job description. If you don't see any work-from-home jobs listed in your country, there are no current openings. 

Learn more:

https://www.amazon.jobs/en/teams/customer-service-associates 

 

What is your hiring process?

Here’s how our hiring process works:

Step 1 - Application
Our online application can be completed in about an hour and includes picking your shift and scheduling your new hire appointment.


Step 2 - New Hire Appointment
This is where you complete the hiring process. You’ll need to provide proof of your identity and employment eligibility.


Step 3 - New Hire Orientation
Learn about your new job, hear from senior leaders, and get your badge photo for your first day.


Step 4 – Your first day
At Amazon, we call your first day on the job "Day 1."

Learn more about Amazon's hiring process.

Do I need a resume?

Most hourly jobs at Amazon do not require a resume, including warehouse, driver, and shopper jobs! If you're applying for a job at a campus pickup point job, you will need to provide a resume.

All of our current job openings can be viewed at https://www.amazondelivers.jobs/

Do I need to interview?

Our hiring process for most hourly roles does not include an interview!

If you are applying for delivery driver role, you will be required to interview as part of your hiring process. 

What is the pay rate at Amazon?

$15 an hour is the Amazon minimum wage—although you can make more based on your location and the shift you choose.

What types of jobs do you offer?

Amazon provides a variety of hourly roles for people interested in full-time, part-time, seasonal, or flexible schedules. Learn more to find the right job for you:

 

Warehousehttps://amazon.com/warehousejobs

Shopperhttps://amazon.com/shopperjobs

Driverhttps://amazon.com/driverjobs

Amazon Air – https://amazon.com/airjobs

Customer service – https://amazon.com/csjobs

Campus pickup points  https://amazon.com/campusjobs 

 

Does Amazon offer benefits for hourly workers?

Amazon’s benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as part-time, seasonal, or temporary employment.

Learn more about benefits at Amazon.

Do you hire people with disabilities?

Amazon has always been, and always will be, committed to diversity and inclusion. We seek people from all backgrounds to join our teams.

Learn more about All Abilities hiring at Amazon.

Who can I contact if I don't see my question?

If you have a question not listed here, including questions about hiring events, your job offer, or new hire paperwork, you can find answers or speak to a candidate support representative at http://www.amazondelivers.jobs/contactus