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Amazon Worldwide Operations & Customer Services

FAQs

Find answers to common job application questions

Where are Work From Home customer service jobs?

Amazon has Work From Home customer service jobs. To apply, you must live in the same country listed in the job description. If you don't see any work-from-home jobs listed in your country, there are no current openings. 

Learn more:

https://www.amazon.jobs/en/teams/customer-service-associates 

 

Why don't I see any jobs in my area?

If you don’t see jobs near you, sign up for mobile alerts by texting AMAZON to 77088. If you’re only interested in driver roles, text DRIVENOW to 77088.

You can also sign up for email alerts at amazon.com/tc.

"STOP" to opt-out. T&C/Privacy Policy here.

What is your hiring process?

Here’s how our hiring process works:

Step 1 - Application
Our online application can be completed in about an hour and includes picking your shift and scheduling your new hire event appointment.


Step 2 - New Hire Event
This is where you complete the hiring process. You’ll provide proof of your identity and employment eligibility, and get a pre-employment screening.


Step 3 - New Hire Orientation
Learn about your new job, hear from senior leaders, and get your badge photo for your first day.


Step 4 – Your first day
At Amazon, we call your first day on the job "Day 1."

Learn more about Amazon's hiring process.

Do I need a resume?

Most hourly jobs at Amazon do not require a resume, including warehouse, driver, and shopper jobs! If you're applying for a job at a campus pickup point job, you will need to provide a resume.

All of our current job openings can be viewed at https://www.amazondelivers.jobs/

Do I need to interview?

Our hiring process for most hourly roles does not include an interview!

If you are applying for delivery driver role, you will be required to interview as part of your hiring process. 

What is the pay rate at Amazon?

$15 an hour is the Amazon minimum wage—although you can make more based on your location and the shift you choose.

What types of jobs do you offer?

Amazon provides a variety of hourly roles for people interested in full-time, part-time, seasonal, or flexible schedules. Learn more to find the right job for you:

 

Warehousehttps://amazon.com/warehousejobs

Shopperhttps://amazon.com/shopperjobs

Driverhttps://amazon.com/driverjobs

Amazon Air – https://amazon.com/airjobs

Customer service – https://amazon.com/csjobs

Campus pickup points  https://amazon.com/campusjobs 

 

Does Amazon offer benefits for hourly workers?

Amazon’s benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as part-time, seasonal, or temporary employment.

Learn more about benefits at Amazon.

Do you hire people with disabilities?

Amazon has always been, and always will be, committed to diversity and inclusion. We seek people from all backgrounds to join our teams.

Learn more about All Abilities hiring at Amazon.

Who can I contact if I don't see my question?

If you have a question not listed here, including questions about hiring events, your job offer, or new hire paperwork, you can find answers or speak to a candidate support representative at http://www.amazondelivers.jobs/contactus