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Amazon Candidate Support

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Amazon Candidate Support

Canada
- English
  - Warehouse / Fulfillment
    - My Candidate Account
      - I need to reset my account password
      - You should add applicationhelp@amazon.com to your email address book to ensure you receive the password reset email from us.
        
        Please do this, then try to reset your password by following these steps:
        
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on the 'Forgot Password?' link
        3. Enter the email address you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on 'Register Here'.
        4. Click Continue. You will receive an email from applicationhelp@amazon.com with a link to reset your password!
        
        Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you.
        
        You should add applicationhelp@amazon.com, and noreply@jobs.amazon.com to your email address book to ensure you receive emails from us.
      - I am being asked to provide a username in order to reset my password
      - This means the password reset link has expired. Please reset your password again in order to get a new link.
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on the 'Forgot Password?' link
        3. Enter the email address you used when you created your candidate account
        4. Click Continue. You will receive an email with a link to reset your password!
        
        Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you.
        
        You should add applicationhelp@amazon.com, and noreply@jobs.amazon.com to your email address book to ensure you receive emails from us.
      - My email address is already in the system
      - You already have a candidate account in our system!
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on the 'Forgot Password?' link
        3. Enter the email address you used when you created your candidate account
        4. Click Continue. You will receive an email with a link to reset your password!
        
        Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you.
        
        You should add applicationhelp@amazon.com, and noreply@jobs.amazon.com to your email address book to ensure you receive emails from us.
      - I need to confirm or edit information on my profile
      - You can confirm or edit information on your account by following these steps:
        
        1. Login to your candidate account at amazon.force.com
        2. Click on 'Edit' next to 'My Personal Information'
        
        You will be taken to the Edit Profile page, where you can edit the information on your profile. If you make any changes, be sure to click 'Save'!
        
        If the information you wish to edit is not available, please click 'No' below, and choose a method to contact us.
    - My Application
      - How do I apply? Can I reapply?
      - Apply here! www.amazon.com/apply. If you have already applied, login to your candidate account at amazon.force.com.
      - How do I apply for a conversion?
      - Login to your account here: www.amazon.com/conversions
        
        You can then apply for available conversion opportunities at your current work location. We recommend that you check postings at your site or ask your local HR team about the deadlines for conversion applications.
      - Can I apply in person or send you my resume?
      - Submitting a resume isn’t necessary. In order to be considered for any of our positions, you must complete the online application. All of our current job openings can be viewed at www.amazon.com/apply.
      - I am being redirected to a VisualForce error page
      - Internet Explorer or Firefox are the best web browsers to use to complete your application.
        
        Still having problems?
        
        Follow the troubleshooting steps below:
        
        1. Select the back button in your browser, then select Save and Continue - Do this up to three times. If unsuccessful, try Troubleshooting Step #2
        
        2. Save and exit your application - Close your internet browser - Open a new internet window and clear your cache by: - Clicking ctrl+shift+delete (windows) or command+shift+delete (Mac) - Change the time range to the furthest possible ('everything', 'forever', 'beginning of time', etc.) - Ensure Cache and Cookies are selected and click the button to clear - Log back into your candidate account and try again - If unsuccessful, try
        
        3. Check your language preference in your candidate account. The language must be set to English (US). Login at amazon.force.com. Click on 'Edit' next to 'My Profile' If you make any changes, be sure to click 'Save'!
      - What is my application status?
      - You can check the status of your application by following these steps.
        
        1. Login to your candidate account at amazon.force.com
        
        2. Click on the menu icon in the upper right hand corner
        
        3. Click on 'Jobs I've Aplied To' from the dropdown menu
        
        There, you can see the status of the jobs you have applied for. You will be notified by email with any updates regarding your application. Text message notifications are also available if you choose to opt in!
        
        To ensure you receive our emails, please add the below email addresses to your address book! recruiting-systems-prod@amazon.com, noreply-ops-jobs@amazon.com, applicationhelp@amazon.com
        
        *Please note: these emails to NOT accept incoming messages. Any email sent to this addresses will not get a response.
      - Why was my application rejected?
      - There are a variety of reasons as to why an application is rejected. We are unable to provide any specifics around why an application has been rejected. If you are still interested, you are able to reapply for any positions that you qualify for at amazon.com/apply.
      - I accidentally answered 'No' to a question and couldn’t finish my application
      - If you accidentally answered 'No' to a question and could not complete your application, you will need to contact us for help. Please hit 'No' below, then select a method to contact us.
      - Why was my application withdrawn?
      - There are a variety of reasons as to why an application is withdrawn. Here are some of the most common reasons:
        
        - The application is incomplete
        
        - The candidate did not take an action such as scheduling an appointment or completing requested information
        
        - The candidate did not arrive at a scheduled appointment
        
        If you are still interested, you can reapply for available openings at www.amazon.com/apply.
      - I would like to transfer my current application to another location
      - In order to process a location transfer, you must apply to the location where you wish to work. If you have not yet applied, please do so at www.amazon.com/apply. If the position is not available on our website, we will not be able to process the location transfer. If you have already applied to the location you wish to work, please hit 'No' below, then select a contact option.
      - I would like to withdraw my application
      - You can withdraw your application by following these steps.
        
        1. Login to your account at https://amazon.force.com On the left hand side of the page, you will see the positions you have applied for.
        
        2. Click on the 'Withdraw' link to remove your application from consideration
      - I need to confirm my current shift assignment
      - To confirm your current shift assignment, please hit 'No' below, then select a contact method.
    - My Appointment
      - I am trying to schedule an appointment, but there are no appointments available
      - Appointments fill up quickly! Please continue to check your job page for future appointment openings. To check for available appointments, follow these steps:
        
        1. Login to your candidate account at amazon.force.com
        
        2. Click on the menu in the upper right hand corner
        
        3. Click on 'Jobs I've Applied To' You will then be able to click on 'Please continue your application' to pick from available appointments
      - I am trying to schedule, but I am not able to make any of the available appointments
      - Please continue to check your job page for future appointment openings. To check for available appointments, follow these steps:
        
        1. Login to your candidate account at amazon.force.com
        
        2. Click on the menu in the upper right hand corner
        
        3. Click on 'Jobs I've Applied To' You will then be able to click on 'Please continue your application' to pick from available appointments.
      - I need to reschedule my new hire event appointment
      - In order to reschedule your new hire event appointment please follow these steps.
        
        1. Login to your candidate account at amazon.force.com
        
        2. Click on the Menu in the upper right hand corner
        
        3. Click on 'Jobs I've Applied To'
        
        4. Under 'My Appointments', click on the 'Action' button next to your scheduled appointment
        
        5. Click on 'Cancel'
        
        6. Refresh your page and click 'Please continue your application' to reschedule your appointment
      - I need to reschedule my start date appointment
      - In order to reschedule your start date appointment, please hit 'No' below, and select a contact option.
      - I need to confirm the details of my upcoming appointment
      - To confirm the details of your upcoming appointment, please hit 'No' below, then select a contact option.
      - I need to request an accommodation for an upcoming appointment
      - To request an accommodation for an upcoming appointment, please hit 'No' below, and choose a contact option.
        
        If you need a sign language interpreter present at an upcoming event, please note that in order to ensure an interpreter can be scheduled, the request must be made at least 3 business days in advance of the appointment.
    - My Background Check
      - Background Check
      - If you have questions about your background check, please hit 'No' below, then select a contact option.
    - My Job Offer
      - I am receiving a duplicate National ID error
      - This means that your Social Insurance Number is already in our system. Please hit 'No' below, then choose a contact option.
      - What is the status of my job offer?
      - You can check the status of your offer by logging into your candidate account at amazon.force.com. Your application(s) and the status will be found on the left hand side of the page, or under the 'Jobs I've Applied To' option from the menu in the upper right hand corner.
      - I have been assigned a shift and need to submit a shift change request
      - Please contact us in order to change your assigned shift. Hit 'No' below, then choose a contact option.
      - I need to confirm my current shift assignment
      - Your shift will be confirmed with you at your New Hire Event.
        
        If you have already attended a New Hire Event and would like to confirm your shift assignment, please hit 'No' below, then choose a contact option.
      - Will I receive benefits? What type of benefits are offered?
      - The Amazon benefits package will be discussed at the New Hire Event. At that time you will be provided with further information about eligibility, plan details, etc.
      - I need an employment verification letter
      - Until you attend your start date and your employee record is activated, we are unable to provide any employment verification. The contingent offer that you received at the hiring event has information about the position you have been offered. Once you have started working, you can contact your local human resources team or the ERC for an employment verification letter.
    - My Online New Hire Paperwork
      - I have not received instructions on how to complete my new hire paperwork
      - You will receive an invitation prior to your start date to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - How do I Login?
      - You can access your MyDocs portal by clicking here - https://amazon.onbaseonline.com/. You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email. If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.
      - I need to reset my MyDocs password
      - In order to reset your MyDocs password, select the "Forgot your Password?" link from the MyDocs Portal - https://amazon.onbaseonline.com/. Enter in the email address you used when you applied, enter in the security characters and click 'Continue'. A password reset email will be sent to your personal email address. Follow the link in the email in order to change your password.
      - Is my New Hire Paperwork complete?
      - You can confirm that your documents are complete by sigining into your MyDocs portal here https://amazon.onbaseonline.com.
        
        On the left hand side of the page you will see the 'Read and Accept your Documents' section. If you see, "You don't have any documents to sign right now", then your documents have been successfully submitted!
        
        If you do not see this message, then please review and accept any additional documents. If this is your first time accessing MyDocs, click on the 'Forgot Your Password' link to reset your password.
      - I am experiencing an error when trying to complete the paperwork
      - We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs. Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).
      - I am unable to complete the Direct Deposit form
      - In order to complete your Direct Deposit, please follow these steps:
        
        1. Login to your MyDocs Portal at https://amazon.onbaseonline.com
        
        2. Click on "Payroll Direct Deposit Form"
        
        3. Select Account Type (checking or savings)
        
        4. Enter & Confirm the Routing & Account Number for your bank account. You can find this information on a personal check OR by requesting this information from your bank
        
        5. Choose Full or Partial (this is asking if you want your full paycheck deposited to this account, or just a partial amount)
        
        6. Read the acknowledgement at the bottom and accept the statement
        
        If you are still unable to complete the online Direct Deposit form, you will also be able to complete onsite. Please bring a voided check or direct deposit information for your payroll. If you do not select direct deposit you will receive a pay card.
      - I need a proxy number for the ADP pay card
      - If you have yet to attend your first day of work, no need to worry! Please contact the local HR team once you start work to get the proxy number. If you have already started working, please contact the local HR team to get the proxy number. Already started working and still need help? Contact the Employee Resource Center.
    - My Online New Hire Orientation
      - I am unable to Login to KNET
      - 1. Go to http://KNET.csod.com to access a training curriculum. The default password is "Sherman25". You will receive an email with your username.
        
        2. You will be prompted to create your own password
        
        3. Once you've logged in, you will be taken to KNet’s home page. On this page you'll see the New Hire Orientation & Training curriculum listed under Active Training.
        
        4. Click “Open Curriculu.”
        
        5. On the next page, click “Activate” to access the first module
        
        6. Then click “Launch” to get started on the first module
        
        7. Click “AGREE” to begin the first training module
      - I have not yet received the instructions to complete my virtual New Hire Orientation
      - The Amazon Staffing team may still be processing your hire in our employee data system. Please continue to check your inbox, as you should receive the link prior to your start date.
        
        If you have not received your KNET instructions, and it is less than 5 days until your start date, please hit 'No' below, then choose a contact option.
      - Unable to complete before start date
      - It is required to have the training complete prior to arriving for your first day of work.
        
        If you will not be able to have the training complete prior to the start of your first day, please hit 'No' below, then choose a contact option so that we can reschedule your start date (if start dates are available).
        
        By changing your start date, you risk changing your shift assignment as well.
      - Is my online training complete?
      - To confirm if your training modules have been completed, please Login to KNet to view your transcripts. If you have completed the module, it will no longer appear on the transcript page.
        
        To double check, you can follow these steps to view your completed training modules:
        - Login to KNet- Click on 'Learning' in the grey bar
        - Select "View Your Transcript"
        - Click on the 'Active' filter to change it to 'Completed'
      - There is an error with the module I am working on
      - These training modules use pop-ups. Please ensure that popup blockers in your web browser have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        
        1) Apple Devices: https://kb.wisc.edu/helpdesk/page.php?id=40874Launch. Settings.Tap Safari.Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
        
        2) Apple Devices using Chrome: https://support.google.com/chromebook/answer/95472?hl=en. On your computer, open Chrome.At the top right, click the icon you see: Menu Menu or More More.Click Settings.At the bottom, click Show advanced settings.Under "Privacy," click Content settings.Under "Pop-ups," select an option:Do not allow any site to show pop-ups (recommended)Allow all sites to show pop-ups
        
        3) Windows Devices using IE: http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-setting. Open Internet Explorer, select the Tools button , and then select Internet options.On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
        
        4) Android Devices using Chrome: https://support.google.com/chromebook/answer/95472?hl=en. At the top right, click the icon you see: Menu Menu or More More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select the option: Allow all sites to show pop-ups
        
        If you are still experiencing issues, please hit 'No' below, then choose a contact option.
      - I would like to reschedule my Day 1 Date
      - Please hit 'No' below, then choose a contact option.
      - I need to request an accommodation for my first day of work
      - Please hit 'No' below, then choose a contact option.
    - Disability Accommodations
      - I need an accommodation for the application, hiring, and/or onboarding process.
      - To request accommodations for any part of the application process, please hit 'No' below, then choose a contact option.
- Français (French)
  - Entrepôt/traitement
    - Mon dossier de candidat
      - Je dois réinitialiser le mot de passe de mon compte
      - Vous devez ajouter applicationhelp@amazon.com à votre carnet d’adresses électroniques pour vous assurer de recevoir notre courriel de réinitialisation du mot de passe.
        
        Veuillez suivre l’étape précédente, puis essayez de réinitialiser votre mot de passe en suivant les étapes suivantes :
        
        1. Rendez-vous sur votre compte de candidat à l’adresse suivante : https://amazon.force.com/
        2. Cliquez sur le lien « Mot de passe oublié? »
        3. Saisissez l’adresse électronique que vous avez utilisée lors de la création de votre compte de candidat. Si vous n’avez pas encore créé de compte, vous pouvez le faire sur https://amazon.force.com/ en cliquant sur « Inscrivez-vous ici ».
        4. Cliquez sur Continuer. Vous recevrez un courriel de applicationhelp@amazon.com comprenant un lien qui vous permettra de réinitialiser votre mot de passe!
        
        Veuillez vérifier votre boîte de réception et vos dossiers de pourriels pour trouver le courriel de réinitialisation du mot de passe. Dans certains cas, le courriel de réinitialisation du mot de passe peut prendre jusqu’à une heure.
        
        Pour vous assurer de recevoir des courriels de notre part, vous devriez ajouter à votre carnet d’adresses les adresses suivantes : applicationhelp@amazon.com, recruiting-systems-prod@amazon.com et noreply-ops-jobs@amazon.com.
      - On me demande de fournir un nom d’utilisateur afin de réinitialiser mon mot de passe
      - Cela signifie que le lien de réinitialisation du mot de passe a expiré. Veuillez réinitialiser votre mot de passe afin d’obtenir un nouveau lien.
        
        Vous pouvez réinitialiser votre mot de passe en suivant les étapes suivantes :
        1. Rendez-vous sur votre compte de candidat à l’adresse suivante : amazon.force.com
        2. Cliquez sur le lien « Mot de passe oublié? »
        3. Saisissez l’adresse électronique que vous avez utilisée lors de la création de votre compte de candidat
        4. Cliquez sur Continuer. Vous recevrez un courriel avec un lien pour réinitialiser votre mot de passe!
        
        Veuillez vérifier votre boîte de réception et vos dossiers de pourriels pour trouver le courriel de réinitialisation du mot de passe. Dans certains cas, le courriel de réinitialisation du mot de passe peut prendre jusqu’à une heure.
        
        Pour vous assurer de recevoir des courriels de notre part, vous devriez ajouter à votre carnet d’adresses les adresses suivantes : applicationhelp@amazon.com, recruiting-systems-prod@amazon.com et noreply-ops-jobs@amazon.com.
      - Mon adresse électronique est déjà dans le système
      - Vous avez déjà un compte de candidat dans notre système!
        
        Vous pouvez réinitialiser votre mot de passe en suivant les étapes suivantes :
        1. Rendez-vous sur votre compte de candidat à l’adresse suivante : amazon.force.com
        2. Cliquez sur le lien « Mot de passe oublié? »
        3. Saisissez l’adresse électronique que vous avez utilisée lors de la création de votre compte de candidat
        4. Cliquez sur Continuer. Vous recevrez un courriel avec un lien pour réinitialiser votre mot de passe!
        
        Veuillez vérifier votre boîte de réception et vos dossiers de pourriels pour trouver le courriel de réinitialisation du mot de passe. Dans certains cas, le courriel de réinitialisation du mot de passe peut prendre jusqu’à une heure.
        
        Pour vous assurer de recevoir des courriels de notre part, vous devriez ajouter à votre carnet d’adresses les adresses suivantes : applicationhelp@amazon.com, recruiting-systems-prod@amazon.com et noreply-ops-jobs@amazon.com.
      - Je dois confirmer ou modifier des renseignements sur mon profil
      - Vous pouvez confirmer ou modifier les renseignements sur votre compte en suivant les étapes suivantes :
        
        1. Connectez-vous à votre compte de candidat sur amazon.force.com
        2. Cliquez sur « Modifier » à côté de « Mes renseignements personnels »
        
        Vous serez dirigé vers la page Modifier le profil, où vous pourrez modifier les informations sur votre profil. Si vous apportez des modifications, n’oubliez pas de cliquer sur « Enregistrer »!
        
        Si les informations que vous souhaitez modifier ne sont pas disponibles, veuillez nous contacter.
    - Ma demande d’emploi
      - Comment puis-je présenter ma candidature? Puis-je présenter une nouvelle candidature?
      - Postulez ici! www.amazon.com/apply. Si vous avez déjà postulé, connectez-vous à votre compte de candidat sur amazon.force.com.
      - Comment puis-je faire une demande de conversion?
      - Connectez-vous à votre compte ici : www.amazon.com/conversions
        
        Vous pouvez ensuite présenter une demande de conversion pour votre lieu de travail actuel. Nous vous recommandons de vérifier les avis de recrutement affichés sur votre site ou de vous renseigner auprès de votre équipe locale des RH à propos des dates limites pour les demandes de conversion.
      - Puis-je postuler en personne ou vous faire parvenir mon curriculum vitæ?
      - Il n’est pas nécessaire de soumettre un curriculum vitæ. Pour que votre candidature à l’un de nos postes soit considérée, vous devez remplir le formulaire de demande d’emploi en ligne. Toutes nos offres d’emploi actuelles peuvent être consultées à l’adresse www.amazon.com/apply.
      - Je suis redirigé vers une page d’erreur VisualForce
      - Internet Explorer ou Firefox sont les meilleurs navigateurs Web à utiliser pour remplir votre demande d’emploi.
        
        Vous avez toujours des problèmes?
        
        Suivez les étapes de dépannage ci-dessous :
        
        1. Cliquez sur le bouton Précédent dans votre navigateur, puis sélectionnez Enregistrer et Continuer. Répétez ces étapes jusqu’à trois fois. En cas d’échec, essayez l’étape de dépannage no 2.
        
        2. Enregistrez et fermez votre demande d’emploi
        – Fermez votre navigateur Internet
        – Ouvrez une nouvelle fenêtre Internet et effacez votre cache en suivant les étapes suivantes : – Cliquez sur ctrl+maj+supprimer (Windows) ou sur commande+maj+supprimer (Mac)
        – Changez la plage horaire pour la moins récente (« tout », « à jamais », « depuis la nuit des temps », etc.)
        – Assurez-vous que les témoins et le cache sont tous deux sélectionnés et cliquez sur le bouton pour les supprimer
        – Reconnectez-vous à votre compte de candidat et essayez de nouveau
        – En cas d’échec, essayez
        
        3. Vérifiez votre préférence linguistique dans votre compte de candidat. La langue doit être réglée sur Anglais (US). Connectez-vous sur amazon.force.com. Cliquez sur « Modifier » à côté de « Mon profil »
        
        Si vous apportez des modifications, n’oubliez pas de cliquer sur « Enregistrer »!
      - Quel est l’état de ma demande d’emploi?
      - Vous pouvez vérifier l’état de votre demande d’emploi en suivant ces étapes.
        
        1. Connectez-vous à votre compte de candidat sur amazon.force.com
        
        2. Cliquez sur l’icône de menu dans le coin supérieur droit
        
        3. Cliquez sur « Emplois auxquels j’ai postulé » dans le menu déroulant
        
        Vous y verrez l’état des postes pour lesquels vous avez postulé, et vous serez avisé par courriel de toute mise à jour concernant votre demande d’emploi. Des notifications par message texte sont également offertes si vous choisissez de vous y inscrire!
        
        Pour vous assurer de recevoir nos courriels, veuillez ajouter les adresses ci-dessous à votre carnet d’adresses! recruiting-systems-prod@amazon.com, noreply-ops-jobs@amazon.com, applicationhelp@amazon.com
        
        *Veuillez noter que ces adresses électroniques n’acceptent PAS les messages entrants. Tout courriel envoyé à ces adresses ne recevra pas de réponse.
      - Pourquoi ma candidature a-t-elle été rejetée?
      - Les raisons pour lesquelles une candidature est rejetée sont multiples. Nous ne sommes pas en mesure de fournir de détails sur les raisons pour lesquelles une candidature a été rejetée. Si vous êtes toujours intéressé(e), vous pouvez présenter une nouvelle candidature pour n’importe quel poste auquel vous êtes admissible sur amazon.com/apply.
      - J’ai accidentellement répondu « Non » à une question et je n’ai pas pu finir de remplir ma demande d’emploi
      - Si vous avez accidentellement répondu « Non » à une question et que vous n’avez pas pu finir de remplir votre demande d’emploi, vous devrez communiquer avec nous pour obtenir de l’aide.
      - Pourquoi ma demande d’emploi a-t-elle été retirée?
      - Les raisons pour lesquelles une demande d’emploi est retirée sont multiples. Voici quelques-unes des raisons les plus courantes :
        
        – La demande d’emploi est incomplète
        
        – Le candidat n’a pas pris les mesures nécessaires, comme fixer un rendez-vous ou fournir les renseignements requis
        
        – Le candidat ne s’est pas présenté à un rendez-vous prévu
        
        Si vous êtes toujours intéressé, vous pouvez postuler de nouveau pour les postes vacants sur www.amazon.com/apply.
      - Je souhaite transférer ma candidature actuelle à un autre endroit
      - Pour traiter un transfert de succursale, vous devez poser une candidature à l’emplacement où vous souhaitez travailler. Si vous n’avez pas encore postulé, veuillez le faire sur www.amazon.com/apply Si le poste n’est pas offert sur notre site Web, nous ne serons pas en mesure de traiter le transfert de succursale. Si vous avez déjà postulé à l’endroit où vous souhaitez travailler, veuillez utiliser les options de communication ci-dessous.
      - Je souhaite retirer ma candidature
      - Vous pouvez retirer votre candidature en suivant les étapes suivantes.
        
        1. Connectez-vous à votre compte sur https://amazon.force.com
        
        Sur le côté gauche de la page, vous verrez les postes pour lesquels vous avez postulé.
        
        2. Cliquez sur le lien « Retirer » pour retirer votre candidature de l’examen
      - Je dois confirmer mon affectation de quart actuelle
      - Pour confirmer votre affectation de quart actuelle, veuillez communiquer avec nous.
    - Ma vérification des antécédents
      - Vérification des antécédents
      - Si vous avez des questions concernant la vérification de vos antécédents, veuillez communiquer avec nous.
    - Mon offre d’emploi
      - Je reçois une erreur de carte d’identité nationale en double
      - Cela signifie que votre numéro d’assurance sociale est déjà dans notre système. Veuillez communiquer avec nous pour obtenir de l’aide.
      - Quel est l’état de mon offre d’emploi?
      - Vous pouvez vérifier l’état de votre offre en vous connectant à votre compte de candidat sur amazon.force.com. Vos demandes d’emploi et leurs états se trouvent sur le côté gauche de la page ou sous l’option « Emplois auxquels j’ai postulé » du menu situé dans le coin supérieur droit.
      - On m’a attribué un quart de travail et je dois soumettre une demande de changement de quart
      - Veuillez communiquer avec nous pour modifier votre quart de travail.
      - Je dois confirmer mon affectation de quart actuelle
      - Vous pourrez confirmer votre quart de travail lors de l’événement pour les nouveaux employés.
        
        Si vous avez déjà assisté à un événement pour les nouveaux employés et que vous souhaitez confirmer votre affectation de quart, veuillez communiquer avec nous.
      - Vais-je recevoir des avantages? Quels types d’avantages sont offerts?
      - La trousse d’avantages sociaux d’Amazon fera l’objet de discussions à l’occasion de l’événement pour les nouveaux employés. À ce moment-là, vous recevrez de plus amples renseignements sur l’admissibilité, les détails du régime, etc.
      - J’ai besoin d’une lettre de vérification d’emploi
      - Tant que vous ne vous êtes pas présenté à votre date d’entrée en service et que votre dossier d’employé n’est pas activé, nous ne sommes pas en mesure de fournir une vérification d’emploi. L’offre conditionnelle que vous avez reçue lors de l’événement de recrutement contient des renseignements sur le poste qui vous a été offert. Une fois que vous aurez commencé à travailler, vous pourrez communiquer avec votre équipe locale des ressources humaines ou avec le centre de ressources des employés (CRE) pour obtenir une lettre de vérification d’emploi.
    - Mes documents d’embauche en ligne
      - Je n’ai pas reçu d’instructions sur la façon de remplir mes documents d’embauche
      - Vous recevrez une invitation avant votre date d’entrée en service pour remplir les documents requis. Le courriel proviendra de l’adresse suivante : MyDocs-noreply@onbaseonline.com. Nous vous suggérons d’ajouter cette adresse électronique à votre carnet d’adresses et de vérifier vos dossiers de pourriels et de courriers indésirables pour vous assurer de recevoir le courriel.
      - Comment puis-je me connecter?
      - Vous pouvez accéder à votre portail MyDocs en cliquant ici : https://amazon.onbaseonline.com/. Vous ne pourrez pas vous connecter tant que vous n’aurez pas reçu l’invitation par courriel pour accéder à MyDocs. N’essayez pas de vous connecter avant d’avoir reçu ce courriel. Si c’est la première fois que vous accédez à MyDocs, cliquez sur le lien « Mot de passe oublié? » pour réinitialiser votre mot de passe.
      - Je dois réinitialiser mon mot de passe MyDocs
      - Pour réinitialiser votre mot de passe MyDocs, cliquez sur le lien « Mot de passe oublié? » sur le portail MyDocs à l’adresse suivante : https://amazon.onbaseonline.com/. Saisissez l’adresse électronique que vous avez utilisée lorsque vous avez postulé, saisissez les caractères de sécurité puis cliquez sur « Continuer ». Un courriel de réinitialisation du mot de passe sera envoyé à votre adresse électronique personnelle. Suivez le lien dans le courriel pour modifier votre mot de passe.
      - Mes documents d’embauche sont-ils remplis?
      - Vous pouvez confirmer que vos documents sont remplis en accédant à votre portail MyDocs au lien suivant : https://amazon.onbaseonline.com.
        
        À gauche de la page, vous verrez la section « Lire et accepter vos documents ». Si vous voyez « Vous n’avez pas de documents à signer en ce moment », cela signifie que vos documents ont été soumis avec succès!
        
        Si vous ne voyez pas ce message, veuillez examiner et accepter tout document supplémentaire. Si c’est la première fois que vous accédez à MyDocs, cliquez sur le lien « Mot de passe oublié? » pour réinitialiser votre mot de passe.
      - Je fais face à une erreur lorsque j’essaie de remplir les documents
      - Nous vous recommandons d’utiliser Internet Explorer ou Firefox comme navigateur Internet pour accéder à MyDocs. De plus, veuillez signer vos documents sur un ordinateur plutôt qu’à partir d’un appareil mobile (téléphone intelligent ou tablette).
      - Je suis incapable de remplir le formulaire de dépôt direct
      - Pour remplir le formulaire de dépôt direct, veuillez suivre les étapes suivantes :
        
        1. Connectez-vous à votre portail MyDocs sur https://amazon.onbaseonline.com
        
        2. Cliquez sur « Formulaire de dépôt direct de la paie »
        
        3. Sélectionnez le type de compte (de chèques ou d’épargne)
        
        4. Saisissez le code banque et le numéro de compte de votre compte bancaire puis confirmez-les. Vous pouvez trouver ces renseignements sur un chèque personnel OU en demandant ces renseignements à votre banque
        
        5. Choisissez Intégral ou Partiel (il s’agit de savoir si vous voulez que votre chèque de paie complet soit déposé dans ce compte, ou seulement un montant partiel)
        
        6. Lisez l’accusé de réception au bas de la page et acceptez l’énoncé
        
        Si vous êtes toujours incapable de remplir le formulaire de dépôt direct en ligne, vous pourrez également le faire sur place. Veuillez apporter un chèque annulé ou des renseignements sur le dépôt direct pour votre paie. Si vous ne choisissez pas le dépôt direct, vous recevrez une carte de paiement.
      - J’ai besoin d’un numéro de procuration pour la carte de paiement ADP
      - Si vous n’avez pas encore assisté à votre première journée de travail, ne vous inquiétez pas! Veuillez communiquer avec l’équipe locale des RH lorsque vous commencerez à travailler pour obtenir le numéro de procuration. Si vous avez déjà commencé à travailler, veuillez contacter l’équipe locale des RH pour obtenir le numéro de procuration. Vous avez déjà commencé à travailler et avez toujours besoin d’aide? Contactez le Centre de ressources des employés.
    - Ma séance d’orientation des nouveaux employés en ligne
      - Je n’arrive pas à me connecter à KNET
      - 1. Rendez-vous sur http://KNET.csod.com pour accéder à un programme de formation. Le mot de passe par défaut est « Sherman25 ». Vous recevrez un courriel avec votre nom d’utilisateur.
        
        2. Vous serez invité à créer votre propre mot de passe
        
        3. Une fois connecté, vous serez dirigé vers la page d’accueil de KNet. Sur cette page, vous trouverez le programme d’orientation et de formation des nouveaux employés sous la rubrique Formation active.
        
        4. Cliquez sur « Ouvrir le programme »
        
        5. Sur la page suivante, cliquez sur « Activer » pour accéder au premier module
        
        6. Cliquez ensuite sur « Lancer » pour commencer le premier module
        
        7. Cliquez sur « J’ACCEPTE » pour commencer le premier module de formation
      - Je n’ai pas encore reçu les instructions pour terminer la séance d’orientation virtuelle des nouveaux employés
      - Il se peut que l’équipe de dotation d’Amazon traite encore votre embauche dans notre système de données sur les employés. Veuillez continuer de vérifier votre boîte de réception, car vous devriez recevoir le lien avant votre date d’entrée en service. Si vous n’avez toujours pas reçu vos instructions pour KNET, et qu’il reste moins de 5 jours avant votre date d’entrée en service, veuillez nous contacter.
      - Je suis incapable de suivre la formation avant ma date d’entrée en service
      - Vous devez suivre la formation avant de vous présenter pour votre première journée de travail. Si vous ne pouvez pas terminer la formation avant le début de votre première journée, veuillez communiquer avec nous afin que nous puissions reporter votre date d’entrée en service (si une nouvelle date est offerte). En changeant votre date d’entrée en service, vous risquez également de changer votre affectation de quart.
      - Ma formation en ligne est-elle terminée?
      - Pour confirmer que vos modules de formation ont été suivis, veuillez vous connecter à KNet pour consulter votre transcription. Si vous avez terminé le module, il n’apparaîtra plus sur la page de transcription. Pour revérifier, vous pouvez suivre les étapes suivantes pour afficher les modules de formation que vous avez terminés :
        – Connectez-vous à KNet
        – Cliquez sur « Apprendre » dans la barre grise
        – Sélectionnez « Afficher votre transcription »
        – Cliquez sur le filtre « Actif » pour le remplacer par « Terminé »
      - Il y a une erreur dans le module sur lequel je travaille
      - Ces modules de formation utilisent des fenêtres contextuelles. Assurez-vous que les bloqueurs de fenêtres contextuelles de votre navigateur Web ont été désactivés. Cliquez sur les liens ci-dessous pour apprendre comment désactiver un bloqueur de fenêtres contextuelles pour différents appareils.
        
        1) Appareils Apple : https://kb.wisc.edu/helpdesk/page.php?id=40874. Lancez les Paramètres. Tapez sur Safari. Dans la section Général, cliquez sur le bouton à côté de « Bloquer les fenêtres contextuelles » pour activer ou désactiver le bloqueur de fenêtres contextuelles. Un bouton vert indique que le bloqueur de fenêtres contextuelles est activé.
        
        2) Appareils Apple utilisant Chrome : https://support.google.com/chromebook/answer/95472?hl=en. Sur votre ordinateur, ouvrez Chrome. Dans le coin supérieur droit, cliquez sur l’icône Menu ou Plus, selon ce qui s’affiche. Cliquez sur Paramètres. Au bas de la page, cliquez sur Afficher les paramètres avancés. Sous « Confidentialité et sécurité », cliquez sur Paramètres du contenu. Sous « Fenêtres contextuelles », sélectionnez une option : Ne laisser aucun site afficher de fenêtres contextuelles (recommandé), Permettre à tous les sites d’afficher des fenêtres contextuelles
        
        3) Appareils Windows utilisant Internet Explorer : http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-setting. Ouvrez Internet Explorer, sélectionnez le bouton Outils, puis sélectionnez Options Internet. Sous l’onglet Confidentialité, sous Bloqueur de fenêtres contextuelles, cochez ou décochez la case Activer le bloqueur de fenêtres contextuelles, puis sélectionnez OK.
        
        4) Appareils Android utilisant Chrome : https://support.google.com/chromebook/answer/95472?hl=en. Dans le coin supérieur droit, cliquez sur l’icône Menu ou Plus, selon ce qui s’affiche. Cliquez sur Paramètres. Au bas de la page, cliquez sur Afficher les paramètres avancés. Sous « Confidentialité et sécurité », cliquez sur Paramètres du contenu. Sous « Fenêtres contextuelles », sélectionnez l’option Permettre à tous les sites d’afficher des fenêtres contextuelles
        
        Si vous éprouvez encore des problèmes, veuillez nous en informer.
      - Je souhaite reporter ma date du jour 1
      - Veuillez nous contacter.
    - Mon rendez-vous
      - J’essaie de prendre rendez-vous, mais il n’y en a pas de disponible
      - Les rendez-vous se remplissent rapidement! Continuez à consulter votre page d’offres d’emploi pour connaître les postes à pourvoir dans l’avenir. Voici les étapes à suivre pour vérifier les rendez-vous disponibles:
        
        1. Connectez-vous à votre compte de candidat sur amazon.force.com
        
        2. Cliquez sur le menu dans le coin supérieur droit
        
        3. Cliquez sur « Emplois auxquels j’ai postulé »
        
        Vous pourrez alors cliquer sur « Poursuivre ma demande d’emploi » pour choisir parmi les rendez-vous disponibles.
      - J’essaie de prendre rendez-vous, mais les heures ne me conviennent pas
      - Continuez à consulter votre page d’offres d’emploi pour connaître les postes à pourvoir dans l’avenir. Voici les étapes à suivre pour vérifier les rendez-vous disponibles:
        
        1. Connectez-vous à votre compte de candidat sur amazon.force.com
        
        2. Cliquez sur le menu dans le coin supérieur droit
        
        3. Cliquez sur « Emplois auxquels j’ai postulé »
        
        Vous pourrez alors cliquer sur « Poursuivre ma demande d’emploi » pour choisir parmi les rendez-vous disponibles.
      - Je dois reporter mon rendez-vous pour l’événement pour les nouveaux employés
      - Pour reporter votre rendez-vous pour l’événement pour les nouveaux employés, veuillez suivre les étapes suivantes.
        
        1. Connectez-vous à votre compte de candidat sur amazon.force.com
        
        2. Cliquez sur le menu dans le coin supérieur droit
        
        3. Cliquez sur « Emplois auxquels j’ai postulé »
        
        4. Sous « Mes rendez-vous », cliquez sur le bouton « Action » à côté de votre rendez-vous
        
        5. Cliquez sur « Annuler »
        
        6. Actualisez votre page et cliquez sur « Poursuivre ma demande d’emploi » pour reporter votre rendez-vous
      - Je dois reporter mon rendez-vous de date d’entrée en service
      - Pour reporter votre rendez-vous de date d’entrée en service, veuillez nous contacter.
      - Je dois confirmer les détails de mon prochain rendez-vous
      - Pour confirmer les détails de votre prochain rendez-vous, veuillez nous contacter.
      - Je dois demander une mesure d’adaptation pour un futur rendez-vous
      - Si vous souhaitez demander une mesure d’adaptation pour un futur rendez-vous, veuillez nous contacter.
        
        Si vous devez recourir aux services d’un interprète gestuel pour un événement futur, veuillez noter que, pour garantir la présence d’un interprète, la demande doit être faite au moins trois jours ouvrables avant le rendez-vous.
United States
- Español ( Spanish )
  - Almacén
    - Mi cuenta de candidato
      - Necesito restablecer la contraseña de mi cuenta
      - Debe agregar applicationhelp@amazon.com a su lista de contactos para asegurarse de recibir nuestro correo electrónico para restablecer su contraseña.
        
        Haga esto y luego intente restablecer su contraseña siguiendo estos pasos:
        
        1. Vaya a su cuenta de candidato en amazon.force.com.
        2. Haga clic en el enlace "¿Olvidó la contraseña?"
        3. Ingrese la dirección de correo electrónico que utilizó al crear su cuenta de candidato. Será distinta a su cuenta de compra en Amazon.com. Si aún no ha creado una cuenta, puede hacerlo en amazon.force.com.
        4. Haga clic en "Continuar".
        
        ¡Recibirá un correo electrónico con un enlace para restablecer su contraseña!
        
        Revise la bandeja de entrada y la carpeta de correo no deseado a fin de verificar si ha recibido el correo electrónico para restablecer la contraseña. En algunos casos, puede tardar hasta una hora en recibir dicho correo.
      - Me solicitan dar un nombre de usuario para restablecer mi contraseña
      - Esto significa que el enlace para restablecer la contraseña ha caducado. Vuelva a restablecer su contraseña para recibir un nuevo enlace.
        
        Puede hacerlo siguiendo estos pasos:
        
        1. Vaya a su cuenta de candidato en amazon.force.com.
        2. Haga clic en el enlace "¿Olvidó la contraseña?"
        3. Ingrese la dirección de correo electrónico que utilizó al crear su cuenta de candidato.
        4. Haga clic en "Continuar".
        
        ¡Recibirá un correo electrónico con un enlace para restablecer su contraseña!
        
        Revise la bandeja de entrada y la carpeta de correo no deseado a fin de verificar si ha recibido el correo electrónico para restablecer la contraseña. En algunos casos, puede tardar hasta una hora en recibir dicho correo.
      - Mi dirección de correo electrónico ya está en el sistema
      - Usted ya tiene una cuenta de candidato en nuestro sistema. Puede hacerlo siguiendo estos pasos:
        
        1. Vaya a su cuenta de candidato en amazon.force.com.
        2. Haga clic en el enlace "¿Olvidó la contraseña?"
        3. Ingrese la dirección de correo electrónico que utilizó al crear su cuenta de candidato.
        4. Haga clic en "Continuar".
        
        ¡Recibirá un correo electrónico con un enlace para restablecer su contraseña!
        
        Revise la bandeja de entrada y la carpeta de correo no deseado a fin de verificar si ha recibido el correo electrónico para restablecer la contraseña. En algunos casos, puede tardar hasta una hora en recibir dicho correo.
        
        Debe agregar applicationhelp@amazon.com, y noreply@jobs.amazon.com a su lista de contactos a fin de asegurarse de recibir nuestros correos electrónicos.
      - Necesito confirmar o editar información de mi perfil
      - Puede confirmar o editar información de su cuenta iniciando sesión en amazon.force.com.
        
        Haga clic en "Editar", al lado de "Mi perfil".
        
        Irá a la página de información de contacto, donde podrá editar la información de su perfil. Si realiza cambios, asegúrese de hacer clic en "Guardar".
        
        No es necesario que edite las secciones "Experiencia laboral" ni "Educación" del perfil (salvo que se lo pidan).
        
        Si la información que desea editar no está disponible, póngase en contacto con nosotros.
    - Mi solicitud
      - ¿Cómo presento mi solicitud? ¿Puedo volver a presentar mi solicitud?
      - ¡Presente su solicitud aquí! www.amazon.com/apply
      - ¿Cómo presento mi solicitud para una conversión?
      - Ingrese a su cuenta aquí: www.amazon.com/conversions
      - ¿Puedo presentar mi solicitud en persona o envío mi CV?
      - Presentar un CV no es necesario. Para que lo(a) consideremos para uno de nuestros puestos, debe completar la solicitud en línea. Puede ver todas nuestras vacantes disponibles en www.amazon.com/apply.
      - Me están redirigiendo a una página de error de VisualForce
      - Internet Explorer o Firefox son los mejores navegadores web para completar su solicitud. ¿Sigue teniendo problemas? Siga estos pasos para la resolución de problemas:
        
        Paso 1 para la resolución de problemas:
        - Haga clic en el botón "Atrás" en su navegador y después seleccione "Guardar" y "Continuar".
        - Haga esto tres veces como máximo. Si no obtiene un resultado satisfactorio, intente el Paso 2 para la resolución de problemas:
        
        Paso 2 para la resolución de problemas:
        - Guarde su solicitud y salga.
        - Cierre su navegador web.
        - Abra una nueva ventana de Internet y limpie su caché:
           - Haciendo clic en ctrl+shift+borrar (Windows) o comando+shift+borrar (Mac).
           - Cambie el intervalo de tiempo al más lejano posible ("todo", "para siempre", "el origen de los tiempos", etc.).
           - Asegúrese de que la caché y las cookies estén seleccionadas y haga clic en el botón para limpiarlas.
        - Vuelva a iniciar sesión en su cuenta de candidato e intente nuevamente.
        - Si no obtiene un resultado satisfactorio, intente el Paso 3 para la resolución de problemas.
        
        Paso 3 para la resolución de problemas:
        - Compruebe su preferencia de idioma en su cuenta de candidato. El idioma elegido debe ser español (Estados Unidos). Inicie sesión en https://amazon.force.com. Haga clic en "Editar", al lado de "Mi perfil”. ¡Si realiza cambios, asegúrese de hacer clic en "Guardar"!
      - La página de la evaluación no carga
      - La evaluación abre una nueva ventana, entonces asegúrese de que sus bloqueadores de ventanas emergentes estén desactivados. Internet Explorer o Firefox son los mejores navegadores web para completar su solicitud.
        
        Asegúrese de que los bloqueadores de ventanas emergentes estén desactivados. Haga clic en los siguientes enlaces para ver cómo desactivar un bloqueador de ventanas emergentes para distintos dispositivos.
        
        1)  Dispositivos Windows que utilizan Internet Explorer:
        Abra Internet Explorer, seleccione el botón "Herramientas" y luego elija "Opciones de Internet".
        En la pestaña "Privacidad", debajo de "Bloqueador de ventanas emergentes", seleccione o elimine la casilla de verificación "Activar bloqueador de ventanas emergentes", y después haga clic en OK.
        
        2)  Dispositivos Windows que utilizan Firefox:
        Abra Firefox y seleccione el menú en el margen izquierdo de la ventana.
        Seleccione "Opciones" y haga clic en "Contenido».
        Para desactivar todas las ventanas emergentes, deseleccione la casilla "Bloquear ventanas emergentes».
        Haga clic en "OK».
        
        3)  Dispositivos Apple que utilizan Safari:
        Abra "Configuración".
        Presione Safari.
        En la sección General, haga clic en la tecla que está al lado de "Bloquear ventanas emergentes" para activar o desactivar el bloqueador de ventanas emergentes. Una tecla verde indica un bloqueador de ventanas emergentes activado.
        
        4)  Dispositivos Apple que utilizan Chrome:
        En su computadora, abra Chrome.
        Arriba a la derecha, haga clic en el icono que vea: Menú Menú o Más Más.
        Haga clic en "Opciones de configuración".
        En la parte inferior, haga clic en "Mostrar opciones de configuración avanzadas".
        En "Privacidad," haga clic en "Configuración de contenido".
        En "Ventanas emergentes", seleccione una opción:
          No permitir que ningún sitio muestre ventanas emergentes (recomendado).
          Permitir que todos los sitios muestren ventanas emergentes.
        
        5)  Dispositivos Android que utilizan Chrome:
        Arriba a la derecha, haga clic en el icono que vea: Menú Menú o Más Más.
        Haga clic en "Opciones de configuración".
        En la parte inferior, haga clic en "Mostrar opciones de configuración avanzadas".
        En "Privacidad," haga clic en "Configuración de contenido".
        En "Ventanas emergentes", seleccione una opción:
          No permitir que ningún sitio muestre ventanas emergentes (recomendado).
          Permitir que todos los sitios muestren ventanas emergentes.
      - Recibí un mensaje de error por dejar preguntas sin respuesta
      - Para completar la evaluación satisfactoriamente, debe responder todas las preguntas. Se le indicarán cuáles son las preguntas sin respuesta cuando intente enviar la evaluación.
        
        Si recibe un mensaje de error porque ha dejado preguntas sin respuesta, haga clic en el número de página que aparece debajo del mensaje de error. Irá a la página de la evaluación donde haya una pregunta sin respuesta. Después de seleccionar una respuesta para cada pregunta, puede elegir "Volver a la página de error" para corregir errores adicionales y para enviar la evaluación.
      - ¿Cuál es el estado de mi solicitud?
      - Puede revisar el estado de su solicitud iniciando sesión en su cuenta de candidato en amazon.force.com. Su(s) solicitud(es) y el estado aparecerán a la izquierda de la página o debajo de la pestaña "Mis empleos".
        
        Las novedades sobre su solicitud se informarán por correo electrónico. ¡Para asegurarse de recibir nuestros correos electrónicos, agregue las siguientes direcciones de correo electrónico a su lista de contactos!
        
        recruiting-systems-prod@amazon.com
        
        noreply-ops-jobs@amazon.com
        
        applicationhelp@amazon.com
        
        * Tenga en cuenta que estos correos electrónicos NO aceptan recibir mensajes. Si envía un correo electrónico a estas direcciones, no obtendrá una respuesta.
      - ¿Por qué rechazaron mi solicitud?
      - Hay distintos motivos por los que se rechaza una solicitud. No podemos dar una razón específica por la que se rechazó una solicitud.
        
        Si sigue interesado, puede volver a presentar su solicitud para cualquier puesto para el cual sea idóneo en amazon.com/apply.
      - Accidentalmente respondí "No" a una pregunta y no pude completar mi solicitud
      - Si accidentalmente respondió "No" a una pregunta y no pudo completar su solicitud, deberá ponerse en contacto con nosotros para obtener ayuda.
      - ¿Por qué anularon mi solicitud?
      - Hay distintos motivos por los que se anula una solicitud. Estos son los más comunes:
        - La solicitud está incompleta.
        - El candidato no hizo algo que debía, como concertar una cita o brindar toda la información solicitada.
        - El candidato no se presentó a una cita confirmada.
        
        Si sigue interesado, puede volver a presentar su solicitud para las vacantes disponibles en www.amazon.com/apply.
      - Deseo transferir mi solicitud actual a otro lugar
      - Para procesar la transferencia a otro lugar, debe presentar su solicitud en el lugar donde desea trabajar. Si aún no ha presentado su solicitud, hágalo en www.amazon.com/apply.
        
        Si el puesto no está disponible en nuestro sitio web, no podremos procesar la transferencia de lugar.
        
        Si ya presentó su solicitud en el lugar donde desea trabajar, haga clic en la opción de chat a continuación.
      - Deseo anular mi solicitud
      - Para anular su solicitud, inicie sesión en su cuenta de candidato en amazon.force.com, haga clic en la pestaña "Mis empleos" y seleccione el enlace para anular su solicitud.
      - Necesito cambiar mi turno/actualizar mi disponibilidad
      - Para enviar una solicitud de cambio de turno o para actualizar su disponibilidad de turnos, inicie sesión en su cuenta de candidato en amazon.force.com.
        
        Haga clic en la pestaña "Mis solicitudes de empleo" y luego en el enlace para editar su disponibilidad de turnos. Al editar su disponibilidad, borrará los turnos que tiene asignados, y el equipo de contratación de personal evaluará su nueva disponibilidad. La asignación de un nuevo turno se comunicará por correo electrónico.
        
        Si el enlace para editar su disponibilidad de turnos no está visible, significa que a usted ya lo invitaron a programar su fecha de inicio O usted ya programó su fecha de inicio para el turno que le asignaron. Para solicitar un cambio de turno, deberá ponerse en contacto con nosotros.
        
        Tenga en cuenta que si ya lo invitaron a programar O usted ya programó su fecha de inicio y solicita cambiar su turno, su invitación se cancelará. Recibirá una invitación para programar un nuevo turno cuando haya alguno disponible.
      - Necesito confirmar el turno que tengo asignado
      - Para confirmar el turno que tiene asignado, póngase en contacto con nosotros.
        
        Tenga en cuenta que los turnos no se asignan hasta que el candidato asista a una actividad de contratación. En ciertos casos, es probable que un turno no se asigne hasta que se haya avanzado en el proceso.
    - Mi cita
      - Estoy intentando concertar una cita, pero no hay citas disponibles
      - ¡Las citas se llenan rápidamente! Siga revisando su página de trabajo para enterarse de futuras citas disponibles. Todas las citas disponibles aparecerán en su página de trabajo, en la pestaña "Mis solicitudes de empleo".
      - Estoy intentando concertar una cita, pero no puedo asistir a ninguna de las citas disponibles
      - Siga revisando su página de trabajo para enterarse de futuras citas disponibles. Todas las citas disponibles aparecerán en su página de trabajo, en la pestaña "Mis solicitudes de empleo".
      - Tengo una cita futura concertada, pero necesito volver a programarla
      - Si desea volver a programar su cita, siga estos pasos.
        
        1. Inicie sesión en su cuenta de candidato en amazon.force.com.
        2. Haga clic en la pestaña "Mis empleos".
        3. En "Citas", haga clic en el enlace "Reprogramar" para elegir una nueva cita.
        
        Si no hay citas disponibles, no podrá volver a programar su cita en este momento.
        
        Si no puede asistir a la cita confirmada, cancélela. Esto asegurará que lo invitemos a volver a programar una cita cuando haya otras disponibles. Puede cancelar la cita en la pestaña "Mis empleos" en su cuenta de candidato en amazon.force.com.
      - Ya tuve una cita, pero no pude asistir y necesito volver a programarla
      - Para reprogramar la cita que tuvo, cancele la cita que aparece en la pestaña "Mis empleos" en su cuenta de candidato en amazon.force.com.
        
        Esto actualizará su estado para que pueda programar una nueva cita desde la pestaña "Mis empleos" en su cuenta de candidato.
        
        Tenga en cuenta que solo podrá programar una nueva cita si hay citas disponibles. Si no hay citas disponibles, siga revisando su correo electrónico y la pestaña "Mis empleos" para enterarse de futuras citas disponibles.
      - Necesito confirmar los datos de mi próxima cita
      - Puede iniciar sesión en su cuenta de candidato en amazon.force.com y hacer clic en la pestaña "Mis empleos" para ver los datos de citas futuras que haya programado.
      - Necesito solicitar condiciones especiales para una cita próxima
      - Para solicitar condiciones especiales para una cita próxima, hable con nosotros.
        
        Si necesita un intérprete de lengua de señas en un evento próximo, tenga en cuenta que, para garantizar su presencia, debe solicitarlo como mínimo 3 días hábiles antes de la cita.
    - Mi examen toxicológico y mi comprobación de antecedentes
      - ¿Cuál es el estado de mi comprobación de antecedentes?
      - Si usted ya asistió a su cita, tal vez todavía estemos esperando los resultados de la comprobación de sus antecedentes. El tiempo para procesar las comprobaciones de antecedentes puede variar en función de los procesos de cada tribunal de condado en particular. Apenas recibamos los resultados de nuestro socio, Accurate Background, le avisaremos por correo electrónico.
      - ¿Por qué mi comprobación de antecedentes no fue satisfactoria?
      - Por motivos de confidencialidad, nuestro equipo no tiene el detalle de su comprobación de antecedentes. Una copia de este documento se le envió a usted por correo junto con un Resumen de derechos, de conformidad con la Ley de Equidad de Informes de Crédito (FCRA, por sus siglas en inglés), antes de la decisión de contratación por parte de Amazon. Puede contactarse con nuestro socio de comprobación de antecedentes, Accurate Background Inc., llamando al teléfono (800) 216-8024 si la información del informe que recibió es incorrecta. Accurate Background Inc. no podrá brindar información adicional con respecto a los resultados de su comprobación de antecedentes o a cómo se tomó la decisión de contratación. Solo pueden ayudar si la información que recibió en su comprobación de antecedentes es incorrecta.
      - ¿Cómo puedo contactar con el proveedor de la comprobación de antecedentes?
      - Puede contactar con nuestro socio de comprobación de antecedentes, Accurate Background Inc., llamando al teléfono (800) 216-8024 si la información del informe que recibió es incorrecta. Accurate Background Inc. no podrá brindar información adicional con respecto a los resultados de su comprobación de antecedentes o a cómo se tomó la decisión de contratación. Solo pueden ayudar si la información que recibió en su comprobación de antecedentes es incorrecta.
      - ¿Cuál es el estado de mi examen toxicológico?
      - Si usted ya asistió a una actividad de contratación, tal vez todavía estemos esperando los resultados de su examen toxicológico. Le enviaremos un correo electrónico apenas recibamos estos resultados.
      - ¿Por qué mi examen toxicológico no fue satisfactorio?
      - Por motivos de privacidad, Amazon no tiene acceso a los resultados de su examen toxicológico. Seguramente lo contactó un funcionario médico para revisiones (MRO, por sus siglas en inglés) para hablar sobre los resultados de su examen toxicológico. Si necesita volver a hablar con el MRO, llame al (954) 677-1200. Escuche detenidamente la lista de opciones. Primero deberá presionar 3 y, luego, 1.
        
        Atiende de lunes a viernes de 8:30 a. m. a 4:30 p. m., hora del este. Deje un mensaje si no responde y le devolverá la llamada.
      - ¿Cómo puedo contactar con el MRO?
      - Si ya le han realizado el examen toxicológico y quiere hablar sobre los resultados o brindar información sobre medicamentos recetados, póngase en contacto con la oficina del MRO llamando al (954) 677-1200 para proporcionarle su información médica. Escuche detenidamente la lista de opciones. Deberá presionar 3 primero para dar su información médica.
        
        El MRO revisará sus medicamentos recetados y volverá a evaluar sus resultados. La decisión de contratación se tomará en función de esta nueva evaluación.
        
        Atiende de lunes a viernes de 8:30 a. m. a 4:30 p. m., hora del este. Deje un mensaje si no responde y le devolverá la llamada.
      - ¿Puedo volver a presentar mi solicitud si no superé el examen toxicológico?
      - Después de 180 días, usted podrá volver a presentar su solicitud para futuras ofertas de trabajo en www.amazon.com/apply.
      - Si no superé el examen toxicológico, ¿puedo volver a realizarlo?
      - La decisión de contratación se tomó en función de los resultados del examen toxicológico previo a la contratación y no podemos permitir que los candidatos vuelvan a realizar los exámenes toxicológicos previos a la contratación.
    - Mi oferta de trabajo
      - Estoy recibiendo un mensaje de error de número de seguridad social duplicado
      - Esto significa que su número de seguridad social ya está en nuestro sistema. Póngase en contacto con nosotros para obtener asistencia.
      - ¿Cuándo me invitarán a programar mi orientación/fecha de inicio para nuevos empleados?
      - Si usted cumplió con los requisitos de la comprobación de antecedentes y del examen toxicológico, le avisaremos por correo electrónico cuando llegue el momento de programar su fecha de inicio.
        
        Las necesidades de contratación de cada centro son diferentes, así que no podemos proporcionar una fecha específica en la que comenzará a trabajar.
        
        ¡Lo contactaremos tan pronto como sea posible y le agradecemos su paciencia durante esta parte del proceso de contratación!
      - ¿Cuál es el estado de mi oferta de trabajo?
      - Puede revisar el estado de su oferta iniciando sesión en su cuenta de candidato en amazon.force.com.
        
        Su(s) solicitud(es) y el estado aparecerán a la izquierda de la página o debajo de la pestaña "Mis empleos".
        
        Si el "Estado de mi empleo" indica "Oferta extendida ", significa que su oferta de trabajo está activa. El siguiente paso es una invitación a programar su fecha de inicio. Usted recibirá un correo electrónico cuando llegue el momento de programar su fecha de inicio.
        
        Si el "Estado de mi empleo" indica otra cosa, significa que su oferta ya no está activa. Si sigue interesado en el puesto, póngase en contacto con nosotros.
      - Necesito confirmar o editar mi disponibilidad de turnos.
      - Puede editar su disponibilidad de turnos iniciando sesión en su cuenta de candidato en https://amazon.force.com. Haga clic en la pestaña "Mis solicitudes de empleo" y luego en el enlace para editar su disponibilidad. Si el enlace no aparece, significa que ya tiene un turno asignado y deberá ponerse en contacto con nosotros para presentar una solicitud de cambio de turno si no puede trabajar en el turno asignado.
      - Me asignaron un turno y necesito presentar una solicitud de cambio de turno
      - Para presentar una solicitud de cambio de turno, inicie sesión en su cuenta de candidato en https://amazon.force.com.
        
        Haga clic en la pestaña "Mis solicitudes de empleo" y luego en el enlace para editar su disponibilidad de turnos. Al editar su disponibilidad, borrará los turnos que ya tiene asignados y, si hay un turno acorde a su nueva disponibilidad, se le avisará por correo electrónico.
        
        Si el enlace para editar su disponibilidad de turnos no está visible, significa que a usted ya lo invitaron a programar su fecha de inicio O usted ya programó su fecha de inicio para el turno que le asignaron. Para solicitar un cambio de turno, deberá ponerse en contacto con nosotros.
        
        Tenga en cuenta que si ya lo invitaron a programar O usted ya programó su fecha de inicio y solicita cambiar su turno, su invitación se cancelará. Recibirá una invitación para programar un nuevo turno cuando haya alguno disponible.
      - Necesito confirmar el turno que tengo asignado
      - Para confirmar el turno que tiene asignado, póngase en contacto con nosotros. Tenga en cuenta que los turnos no se asignan hasta que el candidato asista a una actividad de contratación. En ciertos casos, es probable que un turno no se asigne hasta que se haya avanzado en el proceso.
      - ¿Recibiré beneficios? ¿Qué tipo de beneficios ofrecen?
      - Amazon ofrece paquetes de beneficios integrales a todos los empleados. Se brindará información más detallada acerca de los beneficios al avanzar en el proceso de contratación.
      - Necesito una certificación de empleo.
      - Recién podremos proporcionarle una certificación de empleo cuando se haya presentado en su fecha de inicio y se active su legajo de empleado. La oferta condicional que usted recibió en la actividad de contratación contiene información sobre el puesto que le ofrecieron.
        
        Después de comenzar a trabajar, podrá contactar al equipo de Recursos Humanos local o al Centro de Recursos para el Empleado (ERC, por sus siglas en inglés) a fin de obtener una certificación de empleo.
    - Mi Formulario I9
      - Todavía no recibí el correo electrónico para completar mi I9
      - Siga revisando su bandeja de entrada y la carpeta de correo no deseado a fin de verificar si ha recibido el correo electrónico con instrucciones para el Formulario I9.
        
        El correo electrónico con instrucciones para el I9 provendrá de applicationhelp@amazon.com.
        
        Le sugerimos que agregue esta dirección de correo electrónico a su lista de contactos y que revise su carpeta de correo no deseado para asegurarse de recibir el correo electrónico.
      - No puedo concertar una cita para el I9
      - Si no puede concertar una cita para el I9 en línea porque no hay citas o el lugar queda demasiado lejos, póngase en contacto con nosotros.
      - No puedo seleccionar el enlace que figura en mi correo electrónico
      - Intente copiar y pegar el enlace en la barra de direcciones de su navegador. Puede hacerlo marcando todo el enlace, presionando el botón derecho del mouse y seleccionando "Copiar". Después, puede pegar el enlace presionando el botón derecho del mouse en la barra de direcciones y seleccionando "Pegar".
      - Necesito programar/reprogramar mi cita para el I9
      - Póngase en contacto con nosotros.
      - ¿Qué tipo de documentos necesito llevar para completar mi I9?
      - Debe llevar identificaciones originales y vigentes para completar su verificación de elegibilidad de empleo obligatoria por ley federal. Lea detenidamente las Listas de documentos aceptables que están en la última página de este documento en formato PDF: (http://hr.harvard.edu/files/humanresources/files/i-9document.pdf) a fin de determinar qué formas de identificación debe llevar.
    - Mi documentación para nuevos empleados en línea
      - No he recibido instrucciones sobre cómo completar mi documentación como nuevo empleado
      - Usted recibirá una invitación antes de su fecha de inicio para completar la documentación requerida. El correo electrónico provendrá de esta dirección de correo electrónico: MyDocs-noreply@onbaseonline.com
        
        Le sugerimos que agregue esta dirección de correo electrónico a su lista de contactos y que revise su carpeta de correo no deseado para asegurarse de recibir el correo electrónico.
      - ¿Cómo inicio sesión?
      - Puede acceder al portal MyDocs haciendo clic aquí: https://amazon.onbaseonline.com/.
        
        No podrá iniciar sesión hasta que reciba la invitación por correo electrónico para acceder a MyDocs. No intente iniciar sesión hasta que haya recibido este correo electrónico.
        
        Si esta es la primera vez que accede a MyDocs, haga clic en el enlace "¿Olvidó su contraseña?" para restablecer su contraseña.
      - Necesito restablecer mi contraseña de MyDocs
      - Para restablecer su contraseña de MyDocs, haga clic en el enlace "¿Olvidó su contraseña?" del portal MyDocs: https://amazon.onbaseonline.com/.
        
        Ingrese la dirección de correo electrónico que utilizó al presentar su solicitud y los caracteres de seguridad; luego, haga clic en "Continuar".
        
        Se le enviará un correo electrónico para restablecer la contraseña a su dirección de correo electrónico personal. Siga el enlace en el correo electrónico para cambiar su contraseña.
      - ¿Mi documentación para nuevos empleados está completa?
      - Puede confirmar si sus documentos están completos iniciando sesión en el portal MyDocs: https://amazon.onbaseonline.com. A la izquierda de la página verá la sección "Leer y aceptar sus documentos".
        
        ¡Si ve: "Usted no tiene documentos para firmar ahora", entonces sus documentos se presentaron correctamente! Si no ve este mensaje, revise y acepte los documentos adicionales.
        
        Si esta es la primera vez que accede a MyDocs, haga clic en el enlace "¿Olvidó su contraseña?" para restablecer su contraseña.
      - Se me presenta un error al intentar completar la documentación
      - Le recomendamos que use Internet Explorer o Firefox como navegadores web al acceder a MyDocs.
        
        Además, firme sus documentos en una computadora en lugar de un dispositivo móvil (teléfono inteligente o tableta).
      - No puedo completar el formulario de Depósito directo
      - Para completar su formulario de Depósito directo, siga estos pasos:
        
        Inicie sesión en el portal MyDocs en https://amazon.onbaseonline.com.
        Haga clic en "Formulario de depósito directo de nómina».
        Seleccione el tipo de cuenta (cuenta corriente o caja de ahorros).
        Ingrese y confirme el número de cuenta y el número de ruta (ABA) de su cuenta bancaria. Esta información figura en un cheque personal O la puede solicitar a su banco.
        Elija Total o Parcial (estas opciones le preguntan si desea que el total de su cheque de pago se deposite en esta cuenta o solo una suma parcial).
        Lea la confirmación en la parte inferior y acepte la declaración.
        
        Si sigue sin poder completar el formulario de Depósito directo en línea, podrá completar uno en el centro. Traiga un cheque anulado o información para el depósito directo de su nómina. Si no selecciona el depósito directo, recibirá una tarjeta de pago.
      - Necesito un número de autorización para la tarjeta de pago ADP
      - ¡Si aún no asistió a su primer día de trabajo, no se preocupe! Para obtener el número de autorización, contacte con el equipo local de Recursos Humanos cuando comience a trabajar.
        
        Si ya comenzó a trabajar, póngase en contacto con el equipo local de Recursos Humanos para obtener el número de autorización.
        
        ¿Ya comenzó a trabajar y todavía necesita ayuda? ¡Póngase en contacto con nosotros!
    - Mi orientación para nuevos empleados en línea
      - No puedo iniciar sesión en KNET
      - A continuación hay instrucciones para acceder a su cuenta y a la capacitación de KNET:
        
        1.    Vaya a http://KNET.csod.com para acceder al programa de la capacitación.
        2.    Inicie sesión utilizando el nombre de usuario y la contraseña que se le enviaron en su correo electrónico de iniciación.
        3.    Se le solicitará que cree su propia contraseña.
        
        Solo podrá acceder a la capacitación en línea después de haber recibido el correo electrónico de iniciación.
        
        Si aún necesita ayuda, intente restablecer su contraseña desde http://KNET.csod.com.
      - Todavía no recibí las instrucciones para completar mi orientación virtual para nuevos empleados.
      - Si quedan menos de 3 días para la fecha de inicio, póngase en contacto con nosotros.
        
        Si quedan más de 5 días para la fecha de inicio, ¡no hay de qué preocuparse! Recibirá un correo electrónico con instrucciones sobre cómo acceder a su orientación para nuevos empleados en línea de 3 a 5 días laborables antes de su fecha de inicio.
        
        Siga revisando su correo electrónico para ver si recibe uno de KNET-System_do_not_reply@csod.com.
        
        Revise la bandeja de entrada y también la carpeta de correo no deseado. Tenga en cuenta que esta dirección de correo electrónico no acepta recibir mensajes.
      - No puedo completar la capacitación antes de la fecha de inicio
      - Debe completar la capacitación antes de llegar a su primer día de trabajo.
        Si no podrá completar la capacitación antes de comenzar su primer día de trabajo, hable con nosotros para que podamos volver a programar su fecha de inicio (si hay fechas de inicio futuras disponibles).
      - ¿Mi capacitación en línea está completa?
      - Para asegurarse, puede seguir estos pasos a fin de ver los módulos de capacitación que completó:
        
        - Inicie sesión en KNET en http://KNET.csod.com.
        - Haga clic en "Aprendizaje" en la barra gris.
        - Seleccione "Ver su registro de capacitación".
        - Si hay módulos visibles, son sus capacitaciones activas y debe completarlas antes de su primer día de trabajo.
        - Puede hacer clic en el filtro y cambiar de "Activo" a "Completado" para ver qué módulos ha completado.
      - Hay un error con el módulo en el que estoy trabajando
      - Si ve el mensaje "Cargando página, espere un momento por favor" y no desaparece, asegúrese de que los bloqueadores de ventanas emergentes estén desactivados.
        
        Haga clic aquí para obtener instrucciones sobre cómo desactivar bloqueadores de ventanas emergentes en su dispositivo: http://www.amazondelivers.jobs/about/our-opportunities/hourly-fulfillment-jobs/faq-vnho-popups/
        
        Si le aparece otro tipo de error, póngase en contacto con nosotros.
        
        Necesitaremos saber en qué módulo está trabajando, qué pasos ha dado y cualquier mensaje de error específico que esté recibiendo.
      - Me gustaría volver a programar mi Cita del día 1
      - Póngase en contacto con nosotros.
      - Deseo solicitar arreglos especiales para mi primer día de trabajo
      - Póngase en contacto con nosotros.
- English
  - Warehouse / Fulfillment / Delivery / Shopper
    - My Login/Password
      - Application Password Issues/Reset
      - You should add applicationhelp@amazon.com to your email address book to ensure you receive the password reset email from us.
        
        Please do this, then try to reset your password by following these steps:
        
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on the 'Forgot Password?' link
        3. Enter the email address you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on 'Register Here'.
        4. Click 'Continue'
        
        You will receive an email from applicationhelp@amazon.com with a link to reset your password!
        
        Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you.
        
        You should also add noreply@jobs.amazon.com to your email address book to ensure you receive emails from us. These are automated no-reply emails, and messages sent to those addresses will remain unanswered.
      - Knet Password Issues/Reset
      - To log in to Knet for the first time:
        
        1. Go to http://KNET.csod.com to access a training curriculum.
        2. Use the following Login and Password to access the system.
        Amazon login: [username from KNET]
        Password: Sherman25
        3. You will be prompted to create your own password.
        4. Once you've logged in, you will be taken to KNet’s home page. On this page you'll see the New Hire Orientation & Training curriculum listed under Active Training. Click “Open Curriculum.”
        5. On the next page, click “Activate” to access the first module.
        6. Then click “Launch” to get started on the first module.
        7. Click “AGREE” to begin the first training module
        
        If this is not your first time logging in, and you cannot remember your password, please make sure you're on 'knet.csod.com', and click on 'Forgot Password?'
        
        If neither of these methods work, please hit 'No' below, then choose a contact option.
      - MyDocs Password Issues/Reset
      - In order to reset your MyDocs password, select the Forgot your Password link from the MyDocs Portal, which can be accessed at https://amazon.onbaseonline.com.
        
        A password reset email will be sent to your personal email address. Follow the link in the email in order to change your password.
        
        When changing your password, please make sure your password meets the following requirements:
        -First and last character must be a letter
        -Must be at least eight characters long and not longer than thirty characters
        -Must contain at least one uppercase character, one lowercase character, and one non-alphabetic character
        -Can include most characters on the keyboard (letters, numbers, and some punctuation)
        -Cannot use the same character three times in a row
        -Cannot be based on your login name.
      - i9 Advantage Password Issues/Reset
      - Please try clicking 'Forgot Your Password?' and following the prompts. Make sure you're checking your spam/junk email folders.
    - My Candidate Account
      - My email address is already in the system
      - You already have a candidate account in our system!
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on the 'Forgot Password?' link
        3. Enter the email address you used when you created your candidate account
        4. Click 'Continue'
        
        You will receive an email with a link to reset your password!
        
        Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you.
        
        You should add applicationhelp@amazon.com and noreply@jobs.amazon.com to your email address book to ensure you receive emails from us.
      - I need to reset my account password
      - You should add applicationhelp@amazon.com to your email address book to ensure you receive the password reset email from us.
        
        Please do this, then try to reset your password by following these steps:
        
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on the 'Forgot Password?' link
        3. Enter the email address you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on 'Register Here'.
        4. Click 'Continue'
        
        You will receive an email from applicationhelp@amazon.com with a link to reset your password!
        
        Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you.
        
        You should also add noreply@jobs.amazon.com to your email address book to ensure you receive emails from us. These are automated no-reply emails, and messages sent to those addresses will remain unanswered.
      - I need to confirm or edit information on my profile
      - You can confirm or edit information on your account by following these steps:
        
        1. Login to your candidate account at amazon.force.com
        2. Click on 'Edit' next to 'My Personal Information'
        
        You will be taken to the Edit Profile page, where you can edit the information on your profile. If you make any changes, be sure to click 'Save'!
        
        If the information you wish to edit is not available, please select 'No' below and then choose a method to contact us.
      - I am being asked to provide a username in order to reset my password
      - This means the password reset link has expired. Please reset your password again in order to get a new link.
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on the 'Forgot Password?' link
        3. Enter the email address you used when you created your candidate account
        4. Click Continue You will receive an email with a link to reset your password!
        
        Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you.
        
        You should add applicationhelp@amazon.com and noreply@jobs.amazon.com to your email address book to ensure you receive emails from us.
    - My Assessment
      - The assessment isn't working.
      - Try these troubleshooting tips first!
        
        If on a mobile device, switch to a computer or laptop.
        
        Try a different web browser (Chrome or Firefox).
        
        Turn off all Pop-Up Blockers.
        
        Update Adobe Flash Player.
        
        Delete browsing history.
        
        Log out and log back in.
      - I cannot select buttons or drag buttons.
      - You may be in the example exercise. Select the Next button at the bottom of your screen to move through the example to the questions.
        
        If you are in the questions, make sure all questions or activities are complete in order to move forward. Place cursor over the selected item. Left click and hold down the cursor to drag the mouse to the appropriate response. Do not double-click the button.
      - I cannot type in the box.
      - You may be in the example exercise. Select the Next button at the bottom of your screen to move through the example to the questions.
        
        If a dialogue box appears stating: “You are not finished; do you want to continue?” – select No and try typing again.
        
        If unable to type in the text box, move the cursor inside the box and click the left mouse button; you should be able to type your response. Press enter after each response. Select Next when you are done entering your response or your time is up.
      - It says "There was an error processing your request."
      - If you received the following message: "There was an error processing your request. Please contact support by emailing hvh-portal-support@amazon.com. Thank you for your patience."
        
        - Ensure you have selected the correct language on your profile (Example: Choose English instead of English (UK)).
        
        - Once language is fixed, try relaunching the assessment.
        
        - Still an issue, hit 'No' below, then choose a contact option.
        
        - If language is correct, hit 'No' below, then choose a contact option.
        
        If you received the following message: "There was an error processing your request. Please click the Back button in your Browser and try again. If the error persists, please contact support by visiting https://amazon.com/applicationhelp. Thank you for your patience."
        
        - hit 'No' below, then choose a contact option.
      - My name is wrong.
      - If the wrong name is shown when you launch the assessment, hit 'No' below, then choose a contact option.
      - It says "Error: eTicket / test session has expired."
      - If you're receiving the following message -- "Error: eTicket / test session has expired. Please contact your test administrator to discuss being assigned a new eTicket / test session." -- Please hit 'No' below, then choose a contact option.
      - Accommodation needed
      - If you need an accommodation for the assessment, please hit 'No' below, then choose a contact option.
    - My Application
      - How do I apply? Can I reapply?
      - You can see all of Amazon’s open Warehouse, Shopper, Air, and Driver positions on https://www.amazondelivers.jobs/.
        
        If you previously worked at Amazon, you are welcome to reapply. We will evaluate your rehire eligibility based on your employment record. Please note that all candidates who have previously been hired at Amazon will go through this check, whether they worked or withdrew before starting. Once we have finished this process, we will notify you with next steps.
        
        If you don’t see a job posting for a particular location, it means that all of the roles have been filled.
        
        Availability is constantly changing, and we encourage you to check the https://www.amazondelivers.jobs/ website frequently for updates.
      - How do I apply for a conversion?
      - All open Seasonal Conversion Associate positions can be viewed at https://amazon.com/conversions.
        
        You will be asked to enter your last name and Amazon login as they appear at the top of your badge.
        
        If you don’t see your location posted, please follow up with your local HR or management team.
        
        Note: Candidates are only eligible for conversion at the location where they are currently working.
      - Can I apply in person or send you my resume?
      - Submitting a resume isn’t necessary. In order to be considered for any of our positions, you must complete the online application. All of our current job openings can be viewed at www.amazon.com/apply.
      - I am being redirected to a VisualForce error page
      - Internet Explorer or Firefox are the best web browsers to use to complete your application.
        
        Still having problems?
        
        Follow the troubleshooting steps below:
        
        1. Select the back button in your browser, then select Save and Continue . Do this up to three times. If unsuccessful, try Troubleshooting Step #2
        
        2. Save and exit your application
        - Close your internet browser
        - Open a new internet window and clear your cache by:
        - Clicking ctrl+shift+delete (windows) or command+shift+delete (Mac)
        - Change the time range to the furthest possible ('everything', 'forever', 'beginning of time', etc.)
        - Ensure Cache and Cookies are selected and click the button to clear
        - Log back into your candidate account and try again
        
        If unsuccessful, try Troubleshooting Step #3
        
        3. Check your language preference in your candidate account. The language must be set to English (US). Login at amazon.force.com. Click on 'Edit' next to 'My Profile' to confirm/change your language preference.
        
        If you make any changes, be sure to click 'Save'!
      - What is my application status?
      - You can check the status of your application by following these steps.
        
        1. Login to your candidate account at amazon.force.com
        2. Click on the menu icon in the upper right hand corner
        3. Click on 'Jobs I've Aplied To' from the dropdown menu
        
        There, you can see the status of the jobs you have applied for. You will be notified by email with any updates regarding your application. Text message notifications are also available if you choose to opt in!
        
        To ensure you receive our emails, please add the below email addresses to your address book! noreply@jobs.amazon.com and applicationhelp@amazon.com
        
        *Please note: these emails to NOT accept incoming messages. Any email sent to this addresses will not get a response.
      - Why was my application rejected?
      - Amazon reviews a variety of factors when determining which candidates to move forward in the process, including reviewing your work history, questions answered during the application process, and the results of your assessment. While we cannot share the specifics of each factor, we do encourage you to reapply after 90 days.
        
        We appreciate your interest in Amazon! We regularly post new, available positions to our website, www.amazon.com/apply. If you are interested, you may reapply to any available positions in the future.
      - I accidentally answered 'No' to a question and couldn’t finish my application
      - If you accidentally answered 'No' to a question and could not complete your application, hit 'No' below, then choose a contact option.
      - Why was my application withdrawn?
      - There are a variety of reasons as to why an application is withdrawn. Here are some of the most common reasons:
        
        - The application is incomplete
        
        - The candidate did not take an action, such as scheduling an appointment or completing requested information
        
        - The candidate did not arrive at a scheduled appointment
        
        - The candidate left a scheduled appointment before completing all the necessary paperwork.
        
        If you are still interested, you can reapply for available openings at www.amazon.com/apply.
      - I would like to transfer my current application to another location
      - If you’re interested in another location, please re-apply. You can see all of Amazon’s open warehouse, shopper, air, and driver positions on https://www.amazondelivers.jobs/.
      - I would like to withdraw my application
      - You can withdraw your application by following these steps.
        
        1. Login to your account at amazon.force.com
        On the left hand side of the page, you will see the positions you have applied for.
        
        2. Click on the 'Withdraw' link to remove your application from consideration
    - My Shift
      - I received an 'Oops' message
      - If you received the message saying, "Oops! We do not have any job opportunities that match your preferences. Don't worry, we can still try to match you with a job opportunity! Let's try again by picking different options above.", then this means there are currently no shifts available for your preferences. Try selecting different preferences. If you're not interested in any of the shifts or if there are currently no shifts available, be sure to leave your preferences in the drop down options. / If you are applying to work in a fulfillment center, you can check back to amazon.force.com for new shifts typically between Friday & Monday. / If you are applying to work in a delivery station, you can check back to amazon.force.com for new shifts typically between Monday & Tuesday.
        
        If you received the message saying, "Oops! At this time, no shifts are available that match your selected preferences. Please change your preferences or check this page regularly. As new shifts open up, they will appear here for you to select.", then all spots have been filled for that job posting. At this time, you will not be able to select a shift or change your preferences. However, they may resume hiring at a later date. / We encourage you to check back at https://amazon.force.com for information on this location as well as other positions for which you would like to apply.
        
        If you received the message saying, '"Oops! Another candidate has selected this shift first! This shift you chose is full and unavailable at this time. Please either select a different shift, change your preferences, or check this page regularly. As new shifts open up, they will appear here for you to select. We look forward to you joining the Amazon team!", then that shift has been chosen by another candidate in the process of confirming their selection.
        
        All available shifts will be visible on the application website. If there are no shifts showing, or you would prefer not to pick any of the shifts you see, we encourage you to opt-in to alerts. From your mobile phone, text MOREJOBS to 77088. You will receive a text asking you to enter your zip code. Once you're subscribed, you will receive job recommendations on Saturdays.
      - Can I change my shift?
      - If you have not attended your New Hire Event, feel free to cancel your appointment, which will bring you back to the page to select a new shift. We cannot guarantee there will be shifts available, and if you cancel your appointment you are forfeiting your current shift. If you have attended your New Hire Event, please hit 'No' below, then choose a contact option.
        
        If you cancel your appointment, but find no shifts available that you want, we encourage you to opt-in to alerts. From your mobile phone, text <b>MOREJOBS</b> to <b>77088</b>. You will receive a text asking you to enter your zip code. Once you're subscribed, you will receive job recommendations on Saturdays
      - What is my shift?
      - If you have already attended your New Hire Event, please refer to the contingent offer letter printed you received at the event.
        
        If you have not yet attended your New Hire Event, please wait until you attend the hiring event. You will receive more information at that time.
      - Are there any shifts available?
      - All available shifts will be shown when applying on amazon.force.com. If none are showing for you, try changing your shift preferences (hours per week, schedule flexibility, term length) to see if others are available.
        
        If there are no shifts showing, or you would prefer not to pick any of the shifts you see, we encourage you to opt-in to alerts. From your mobile phone, text MOREJOBS to 77088. You will receive a text asking you to enter your zip code. Once you're subscribed, you will receive job recommendations on Saturdays
      - I am unable to select the Confirm button for my New Hire Event appointment.
      - If you're having this issue, please hit 'No' below, then choose a contact option.
      - I received the message that starts "We were unable..."
      - If you're getting this error message, please hit 'No' below, then choose a contact option.
      - I don't see any shifts, or any shifts I want
      - All available shifts will be visible on the website. If there are no shifts showing, or you would prefer not to pick any of the shifts are showing, you can opt-in to alerts.
        
        From your mobile phone, text MOREJOBS to 77088.
        
        You will receive a text asking you to enter your zip code.
        
        Once you're subscribed, you will receive job recommendations on Saturdays.
      - I need to select or confirm my start date
      - Please hit 'No' below, then choose a contact option.
    - My Virtual New Hire Appointment
      - My link won't work / I didn't get the link email
      - If you didn't receive an email with the webinar link before your scheduled new hire appointment, or if the link you received doesn't work, please hit 'No' below, then select a contact option.
      - I'm having technical issues with the Webinar
      - Try completing the modules on a different browser (Firefox, Internet Explorer, Chrome, or Safari).
        
        Try using a different device (Laptop, Desktop, Tablet or Mobile Device).
        
        Please ensure popup blockers are disabled. Steps to turn off pop-up blockers vary by browser. Use an internet search engine, such as Google, to locate steps for your specific browser.
        
        High-speed internet is recommended, not dial-up.
        
        Delete Browsing History (Clear Temporary Internet Files).
        
        Make sure the computer has working audio:
        
        you may need to bring headphones if using a public computer.
        
        The steps to adjust the audio vary by system. Use an internet search engine, such as Google, to locate the steps for the system you are using.
        
        Check speakers to make sure all volume controls are turned up and nothing is muted
        
        Sometimes the audio will not work because another media or audio program installed on the computer may be interfering.
        
        Make sure that all of the volume controls on these programs are turned up and nothing is muted.
        
        Screen Resolution requirements: 1024 x 600 pixels. The steps to adjust the screen resolution vary by systems and browsers. Use an internet search engine, such as Google, to locate the steps for your specific system or browser.
        
        Delete Browsing History (Clear Temporary Internet Files) - The steps to delete browsing history (clear temporary internet files) vary by browser. Use an internet search engine, such as Google, to locate the steps for the browser you are using. Below are steps for some common browsers:
        
        Internet Explorer - IE10.0 & IE9.0: Select the Tools button, Internet options, General tab, Browsing history, Delete - in the Delete Browsing History dialog box, select Temporary Internet files, Delete, OK.
        
        If a website isn't compatible, the Compatibility View icon will appear (usually in the upper-right corner of the address bar). To turn on Compatibility View, select Compatibility View button - icon changes from an outline to a solid color.
        
        Internet Explorer 8.0: Select Tools, Internet Options, Safety button, Delete Browsing History, Select boxes: Delete Temporary Internet Files and Preserve Favorites website data, select Delete.
        
        MAC/Safari: From the Safari pull-down menu at the top select Empty Cache - a dialog box will open “Are you sure you want to empty the cache?,” select the Empty button.
        
        Firefox: From the Tools menu, select Options, Advanced, Network, Clear Now, OK.
        
        Google Chrome: From the Chrome menu, select History, Clear browsing data, checkboxes: Browsing history, Download history, Cookies and other site and plug-in data, Cached images and files, Clear browsing data.
        
        If it is a shared computer (like at a library), or you are re-entering the system, Delete Browsing History (Clear Your Temporary Internet Files) between sessions.
        
        If you're getting a blank screen/white screen:
        
        Delete Browsing History (Clear Temporary Internet Files)
        
        If still unable to connect, the firewall or virus protection may be interfering and preventing connection.
        
        Try another computer in a different location.
        
        If your computer froze or kicked you out:
        
        Log out if you are able.
        
        Delete Browsing History (Clear Temporary Internet Files)
        
        Log back in
      - I need to Reschedule / I didn't watch it in time.
      - Don't worry! The link doesn't expire and you don't need to reschedule. Just complete it as soon as you can, and then contact us to schedule your Office Hours.
        
        If you've completed the webinar, but afterwards you got an email cancelling your virtual new hire appointment, please hit 'No' below then select a contact option.
    - My Office Hours Appointment
      - When will my Office Hours get scheduled?
      - You will be assigned to Office Hours shortly after you complete your webinar.
        
        You'll be scheduled to the next Office Hours available, which will be within the next few days following your virtual new hire appointment.
        
        If it's been more than 36 hours since you completed the webinar, please hit 'No' below, then choose a contact option.
      - I need to reschedule my Office Hours
      - To reschedule your office hours, please hit 'No' below, then select a contact option.
      - What do I have to bring to Office Hours?
      - Please check your email for details such as the location, time, and necessary documents.
        
        You can always check the most accurate list of I-9 Acceptable Documents here: https://www.uscis.gov/i-9-central/acceptable-documents/acceptable-documents.
    - My HireVue Interview
      - When will I get my instructions?
      - Once you’ve completed the WOTC survey part of the online application, you will receive an email from HireVue within 24 hours.
      - Why haven’t I gotten my instruction email yet?
      - Please log in to your account at amazon.force.com, and make sure you have completed all available steps, including the WOTC (Work Opportunity Tax Credit) section.
        
        If you have completed all the steps, but have not received the email, please hit 'No' below, then choose a contact option.
      - How long do I have? When is it due?
      - Please complete the interview as soon as possible. The team will need enough time to review your answers before your New Hire Event.
      - What are the questions? What are they looking for?
      - They are behavior-based questions, so the best answers will stick to the question asked and really demonstrate the requested scenario. You may draw on experiences you have had outside of work, such as non-profit organizations, school, community groups, or volunteer opportunities. Answer to the best of your abilities, be honest, and remember that at Amazon we work hard and have fun.
      - How long will it take me to complete?
      - It’s three questions, and usually takes about fifteen minutes to complete.
      - How does it work?
      - In the virtual interview, you’ll be answering three questions in a series of videos you’ll record at home.
      - When & how will I know the outcome?
      - Once your answers have been reviewed, you’ll receive an email with your application status and next steps. This should happen before your New Hire Event. If you don't hear back in time, please attend your event anyway.
    - My Appointment
      - I need to reschedule my start date appointment
      - In order to reschedule your start date appointment, please follow the below steps:
        
               Login to your account at https://amazon.force.com/
        
               On the left hand side, click ‘View Appointments’
        
               Locate the appointment you wish to reschedule, using the action button, select ‘Cancel’
        
               Once cancelled, you can click ‘Schedule Your Shift’ to view available options to reschedule
      - I am trying to schedule an appointment, but there are no appointments available
      - Appointments fill up quickly! Please continue to check your job page for future appointment openings. To check for available appointments, follow these steps:
        
        1. Login to your candidate account at amazon.force.com
        
        2. Click on the menu in the upper right hand corner
        
        3. Click on 'Jobs I've Applied To.' You will then be able to click on 'Please continue your application' to pick from available appointments.
        
        If there is nothing available, it means that all of the slots have filled up. We encourage you to check your application frequently.
      - I am trying to schedule, but I am not able to make any of the available appointments
      - All available appointments will be shown in the system.
        
        If you are unable to make any of the available appointments, please continue to check your job page for future appointment openings.
        
        To check for available appointments, follow these steps:
        
        1. Login to your candidate account at amazon.force.com
        2. Click on the menu in the upper right hand corner
        3. Click on 'Jobs I've Applied To'
        
        You will then be able to click on 'Please continue your application' to pick from available appointments.
      - I need to reschedule my new hire appointment
      - In order to reschedule your new hire appointment please follow these steps. You do not need to contact us. You can reschedule your appointment from your job page.
        
        1. Login to your candidate account at amazon.force.com
        2. Click on the Menu in the upper right hand corner
        3. Click on 'Jobs I've Applied To'
        4. Under 'My Appointments', click on the 'Action' button next to your scheduled appointment
        5. Click on 'Cancel'
        6. Refresh your page and click 'Please continue your application' to reschedule your appointment
      - I had a on-site New Hire appointment scheduled, but could not attend & need to reschedule
      - In order to reschedule your New Hire appointment please follow these steps
        
        1. Login to your candidate account at amazon.force.com
        
        2. Click on the Menu in the upper right hand corner
        
        3. Click on 'Jobs I've Applied To'
        
        4. Under 'My Appointments', click on the 'Action' button next to your scheduled appointment
        
        5. Click on 'Cancel'
        
        6. Refresh your page and click 'Please continue your application'
        
        7. You can now select your shift preferences and schedule a New Hire appointment. If there are no appointments available, you will not be able to reschedule your appointment at this time.
      - I need to confirm the details of my upcoming appointment
      - You can confirm the details of your appointment without contacting us, just follow these steps:
        
        1. Login to your candidate account at amazon.force.com
        2. Click on the Menu icon in the upper right hand corner of the page
        3. Click on 'Jobs I've Applied To'
        4. Under 'My Appointments', click on the 'Action' button next to your scheduled appointment
        5. Click on 'View Details'
    - My Disability Accommodation
      - Application accommodation request
      - Please hit 'No' below, then choose a contact option.
      - Online assessment accommodation request
      - Please hit 'No' below, then choose a contact option.
      - New hire orientation accommodation request
      - Please hit 'No' below, then choose a contact option.
      - Training/onboarding accommodation request
      - Please hit 'No' below, then choose a contact option.
      - American Sign Language interpreter request
      - Please hit 'No' below, then choose a contact option.
      - Other disability accommodation request
      - Please hit 'No' below, then choose a contact option.
    - My Drug Test
      - Do I have to take a Drug Test?
      - Some candidates will not have to take drug tests. If you have already applied, please refer to the correspondence you have received from Amazon for more information.
      - I received notification to schedule a drug test retake due to an error
      - Please hit 'No' below, then choose a contact option to schedule a time to retake your drug test.
      - Why did my drug test not meet requirements?
      - Due to privacy reasons, we do not have access to your drug screen results. You should have been contacted by a Medical Review Officer (MRO) via phone to discuss the results of your drug screen.
        
        If you have not heard from them, or need to speak with the MRO further, please call (954) 677-1200. Please listen carefully to the list of options. You will first need to press 3 and then press 1.They are open Monday - Friday 8:30am - 4:30pm eastern time.
        
        Please leave a message if they do not answer and they will get back to you.
      - How can I contact the Medical Review Officer?
      - If you would like to contest your Drug Test results, due to a prescription, please contact the Medical Review Officer’s office at (954) 677-1200 to provide them with your medical information.
        
        Please listen carefully to the list of options. You will need to first press 1, then 4 in order to provide your medical information. You may fax your prescription to 1-954-677-1201 or upload it to https://testtrac.net/rx prior to calling.
        
        The Medical Review Officer will review your prescriptions, re-evaluate your results, and the hiring decision will be made based off of your re-evaluation.
      - Can I reapply if I have a failed drug test?
      - Your application will not be considered until after 120 days of your failed drug test result. You will be eligible to reapply for future job postings on our website www.amazon.com/apply
      - If I failed my drug test, can I retake it?
      - The hiring decision was based on the results of your pre-employment drug test and we are not able to allow candidates to retake pre-employment drug tests.
    - My Job Offer
      - Minimum Wage
      - Starting November 1 2018, Amazon's minimum wage in the US is at least $15 for all employees – full-time, part-time, temporary and seasonal. It is a simple minimum, with no target requirements or eligibility requirements.
        
        Please ask pay questions at your New Hire Event, New Hire Orientation, or Day 1.
      - I am receiving a duplicate SSN error
      - This means that your SSN is already in our system. Please hit 'No' below, then choose a contact option.
      - What is the status of my job offer?
      - You can check the status of your offer by logging into your candidate account at amazon.force.com. Your application(s) and the status will be found on the left hand side of the page, or under the 'Jobs I've Applied To' option from the menu in the upper right hand corner.
      - I have been assigned a shift and need to submit a shift change request
      - In order to change your assigned shift, please hit 'No' below, then choose a contact option.
      - I am getting an error when trying to select a shift
      - If you are trying to select a shift and are getting an error, this means that there are no shifts available at this time.
        
        Please continue to check your job page at amazon.force.com for future openings. You might receive a call or email when additional shifts are available to select.
      - Will I receive benefits? What type of benefits are offered?
      - The Amazon benefits package will be discussed at the New Hire Event. At that time you will be provided with further information about eligibility, plan details, etc.
      - I need an employment verification letter
      - Until you attend your start date and your employee record is activated, we are unable to provide any employment verification. The contingent offer that you received at the hiring event has information about the position you have been offered.
        
        Once you have started working, you can contact your local human resources team or the ERC for an employment verification letter.
    - My I9 Form
      - I have not yet received the email to complete my I9
      - Please continue to check your email inbox and spam folders for the I9 instruction email. The I9 instruction email will come from amazon-i9@i9advantage.com or service@i9advantage.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - I am unable to select the link provided in my email
      - Please try copying and pasting the link into your browser address bar. You can do this by highlighting the entire link, right clicking and selecting copy. You can then paste the link by right clicking in the address bar and selecting paste.
      - What type of documents do I need to bring to complete my I9?
      - It is required that you bring original and unexpired IDs to complete your federally-mandated employment verification.
        
        Please read through the Lists of Acceptable Documents carefully to determine which forms of identification to bring:
        
        https://www.uscis.gov/i-9-central/acceptable-documents/list-documents/form-i-9-acceptable-documents
    - My Online New Hire Paperwork (MyDocs)
      - I have not received instructions on how to complete my new hire paperwork
      - You will receive an invitation prior to your start date to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - How do I login to MyDocs?
      - You can access your MyDocs portal by clicking here - https://amazon.onbaseonline.com/. You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email. If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.
      - I need to reset my MyDocs password
      - In order to reset your MyDocs password, select the "Forgot your Password?" link from the MyDocs Portal - https://amazon.onbaseonline.com/. Enter in the email address you used when you applied, enter in the security characters and click 'Continue'. A password reset email will be sent to your personal email address. Follow the link in the email in order to change your password.
      - Is my New Hire Paperwork complete?
      - You can confirm that your documents are complete by signing into your MyDocs portal here https://amazon.onbaseonline.com.
        
        On the left hand side of the page you will see the 'Read and Accept your Documents' section. If you see, "You don't have any documents to sign right now", then your documents have been successfully submitted!
        
        If you do not see this message, then please review and accept any additional documents. If this is your first time accessing MyDocs, click on the 'Forgot Your Password' link to reset your password.
      - I am experiencing an error when trying to complete the paperwork
      - We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs. Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).
      - I am unable to complete the Direct Deposit form
      - In order to complete your Direct Deposit, please follow these steps:
        
        1. Login to your MyDocs Portal at https://amazon.onbaseonline.com
        2. Click on "Payroll Direct Deposit Form"
        3. Select Account Type (checking or savings)
        4. Enter & Confirm the Routing & Account Number for your bank account. You can find this information on a personal check OR by requesting this information from your bank
        5. Choose Full or Partial (this is asking if you want your full paycheck deposited to this account, or just a partial amount)
        6. Read the acknowledgement at the bottom and accept the statement
        
        If you are still unable to complete the online Direct Deposit form, you will also be able to complete onsite. Please bring a voided check or direct deposit information for your payroll. If you do not select direct deposit you will receive a pay card.
      - I need a proxy number for the ADP pay card
      - If you have yet to attend your first day of work, no need to worry! Please contact the local HR team once you start work to get the proxy number.
        
        If you have already started working, please contact the local HR team to get the proxy number.
        
        Already started working and still need help? Contact the Employee Resource Center.
    - My Online New Hire Orientation (KNET)
      - I am unable to login to KNET
      - 1. When you receive the email with your username and default password, go to http://KNET.csod.com to access a training curriculum.
        
        2. You will be prompted to create your own password
        
        3. Once you've logged in, you will be taken to KNet’s home page. On this page you'll see the New Hire Orientation & Training curriculum listed under Active Training.
        
        4. Click “Open Curriculum”
        
        5. On the next page, click “Activate” to access the first module
        
        6. Then click “Launch” to get started on the first module
        
        7. Click “AGREE” to begin the first training module
      - I have not yet received the instructions to complete my virtual New Hire Orientation
      - The Amazon Staffing team may still be processing your hire in our employee data system.
        
        Please continue to check your inbox, as you should receive the link prior to your start date.
        
        If it is less than 5 days until your start date, and you have not received your KNET instructions, please hit 'No' below, then select a contact option.
      - Unable to complete before start date
      - It is required to have the training complete prior to arriving for your first day of work.
        
        If you will not be able to have the training complete prior to the start of your first day, please hit 'No' below, then select a contact option, so that we can reschedule your start date (if start dates are available).
        
        By changing your start date, you risk changing your shift assignment as well.
      - Is my online training complete?
      - To confirm if your training modules have been completed, please Login to KNet to view your transcripts
        
        If you have completed the module, it will no longer appear on the transcript page.
        
        To double check, you can follow these steps to view your completed training modules:
        - Login to KNet
        - Click on 'Learning' in the grey bar- Select "View Your Transcript"
        - Click on the 'Active' filter to change it to 'Completed'
      - There is an error with the module I am working on
      - These training modules use pop-ups. Please ensure that popup blockers in your web browser have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        
        1) Apple Devices: https://kb.wisc.edu/helpdesk/page.php?id=40874. Launch Settings.Tap Safari.Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
        
        2) Apple Devices using Chrome: https://support.google.com/chromebook/answer/95472?hl=en. On your computer, open Chrome.At the top right, click the icon you see: Menu Menu or More More.Click Settings.At the bottom, click Show advanced settings.Under "Privacy," click Content settings.Under "Pop-ups," select an option:Do not allow any site to show pop-ups (recommended)Allow all sites to show pop-ups
        
        3) Windows Devices using IE: http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-setting. Open Internet Explorer, select the Tools button , and then select Internet options.On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
        
        4) Android Devices using Chrome: https://support.google.com/chromebook/answer/95472?hl=en At the top right, click the icon you see: Menu Menu or More More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select the option: Allow all sites to show pop-ups
        
        If you are still experiencing issues, please hit 'No' below, then select a contact option.
      - I would like to reschedule my Day 1 Date
      - Please hit 'No' below, then select a contact option.
      - I need to request an accommodation for my first day of work
      - Please hit 'No' below, then select a contact option.
    - Camperforce
      - I need to reschedule my appointment
      - In order to reschedule your appointment, please email us at CamperForce@amazon.com.
        
        To view current openings and learn more about the CamperForce program, please visit: http://amazon.com/camperforce.
      - Where do I go for my appointment?
      - The New Hire Event will be virtual and completed online.
        
        To view current openings and learn more about the CamperForce program, please visit: http://amazon.com/camperforce.
      - Where do I take my drug test?
      - You will go to a workforce staffing office to take a drug test. You will receive more instructions about this after completing your Virtual New Hire Event.
        
        To view current openings and learn more about the CamperForce program, please visit: http://amazon.com/camperforce.
      - How do I apply?
      - To view current openings and learn more about the CamperForce program, please visit: http://amazon.com/camperforce.
      - What's my status?
      - If you've already applied, you can check on your application status at https://amazon.force.com.
      - I have another question.
      - Please refer to the answers for Warehouse candidates.
    - What about COVID-19?
      - What is Amazon doing to make the appointments safe?
      - Amazon is closely following the Coronavirus Disease (COVID-19) and has implemented processes to promote candidate and employee safety based on recommendations from the World Health Organization (WHO) (https://www.who.int/health-topics/coronavirus) and Centers for Disease Control and Prevention (CDC) (https://www.cdc.gov/).
      - If I don’t attend my appointment due to fears of getting infected, can I keep my current shift/start date?
      - The safety of our candidates and employees is our top priority and we understand your concern.
        
        NHE: While we can’t guarantee this exact shift/start date, you can continue to check amazon.force.com for new positions and shifts.
        
        NHO: We cannot guarantee your exact start date. You will be notified when new start dates become available.
      - Is my appointment/start date cancelled due to COVID-19?
      - If there are any cancellations you will be notified via email. If you do not feel comfortable attending your appointment, please follow these steps to cancel and see reschedule options:
        
        Login to your account at https://amazon.force.com/
        
        On the left hand side, click ‘View Appointments’
        
        Locate the appointment you wish to reschedule, using the action button, select ‘Cancel’
        
        Once your appointment is cancelled, you may see options to reschedule. If you do not see any options, we will contact you when it is time to reschedule. Thank you!
      - I’ve been around others that might be sick. Can I still attend?
      - The safety of our candidates and employees is our top priority.
        
        If you have been in close contact to COVID-19, please follow this guidance: Close contact is defined as being within 6ft/2m of a person with a confirmed case of COVID-19 for a prolonged period of time. If you fit this scenario, then please cancel your appointment and wait 14 days to reschedule.
        
        If you are unable to attend your appointment, please follow these steps to cancel and see reschedule options:
        
        Login to your account at https://amazon.force.com/
        
        On the left hand side, click ‘View Appointments’
        
        Locate the appointment you wish to reschedule, using the action button, select ‘Cancel’
        
        Once your appointment is cancelled, you may see options to reschedule. If you do not see any options, we will contact you when it is time to reschedule. Thank you!
      - What if my area is under Curfew / Shelter-in-Place Orders?
      - Amazon remains open as an essential service to serve our communities delivering critical supplies directly to the doorsteps of people who need them.
        
        You can download a Shelter-in-Place letter here.
  - Contact Center / Virtual Contact Center
    - Job Availability
      - Are positions available for Work From Home in my area? When will they be available?
      - All available Customer Service Associate (CSA) positions, including Work From Home, can be found here: https://www.amazon.jobs/en/teams/customer-service-associates
        
        Work From Home positions are very popular, and often there are no openings available in the US. If jobs are not showing in the search results for 'Work From Home' in your country, then there are no Virtual CSA jobs available at this time.
        
        If your state is not showing in the drop-down menu for 'Find a Job Near You', then there are no brick & mortar call center CSA jobs available in your state at this time.
        
        Business needs change quickly, so we cannot predict exactly when more will become available.
        
        Our agents do not have any additional information.
      - I got an unsolicited email/phone call/text from a recruiter. Is it a valid job offer?
      - There are sometimes scams involving job recruitment.
        
        The only way to get a job as a Customer Service Representative for Amazon is to apply on amazon.force.com.
        
        If you believe you have been scammed, please hit 'Yes' and contact us at one of the options that appear.
      - Can I apply for Work From Home jobs in other countries?
      - We can only hire you for hourly Customer Service Representative positions based in your country of residence, even if the position is work from home or virtual. This is for several reasons, including language, pay, and tax structures.
        
        If you user amazon.force.com to apply for a job based in another country, your application will be rejected.
        
        Please feel free to take a look at all available postings at https://www.amazon.jobs/en/teams/customer-service-associates.
    - My Appointment
      - I need to confirm my upcoming appointment
      - The Recruiting team has been attempting to reach out to candidates about their appointments.
        
        Please monitor your phone and email inbox carefully, including checking your spam and junk mail.
    - My Application
      - How do I apply? Can I reapply?
      - Apply or reapply here! https://www.amazon.jobs/en/teams/customer-service-associates
      - How do I apply for a conversion?
      - Sign in to your account here: www.amazon.com/conversions. You can then apply for available conversion opportunities at your current work location. We recommend that you check postings at your site or ask your local HR team about the deadlines for conversion applications.
      - Can I apply in person or send you my resume?
      - Submitting a resume isn’t necessary. In order to be considered for any of our positions, you must complete the online application. All of our current job openings can be viewed at https://www.amazon.jobs/en/teams/customer-service-associates
      - I am receiving a duplicate SSN error
      - This means that your SSN is already in our system. Please hit 'No' below, then choose either CHAT or PHONE from the contact options below.
      - I am being redirected to a VisualForce error page
      - Internet Explorer or Firefox are the best web browsers to use to complete your application. Still having problems? Follow the troubleshooting steps below:
        
        Troubleshooting. Step #1: - Select the back button in your browser, then select Save and Continue - Do this up to three times. If unsuccessful, try Troubleshooting Step #2
        
        Troubleshooting Step #2: - Save and exit your application - Close your internet browser - Open a new internet window and clear your cache by: - Clicking ctrl+shift+delete (windows) or command+shift+delete (Mac) - Change the time range to the furthest possible ('everything', 'forever', 'beginning of time', etc.) - Ensure Cache and Cookies are selected and click the button to clear - Log back into your candidate account and try again - If unsuccessful, try Troubleshooting Step #3
        
        Troubleshooting Step #3: - Check your language preference in your candidate account. The language must be set to English (US). Login at https://amazon.force.com/. Click on 'Edit' next to 'My Personal Information' If you make any changes, be sure to click 'Save'!
      - The assessment page will not load
      - The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that popup blockers have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        
        1) Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button , and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
        
        2) Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click Ok
        
        3) Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
        
        4) Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu Menu or More More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups
        
        5) Android Devices using Chrome: At the top right, click the icon you see: Menu Menu or More More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups
      - I received an error about leaving questions blank
      - In order to successfully complete the assessment, all questions must be answered. Missing answers to questions will be brought to your attention when you try to submit the assessment.
        
        If you are receiving an error message that you have left questions blank, please click on the page number below the error message. You will be taken to the page of the assessment where a question is blank.
        
        Once you have selected an answer for each question, you can select 'Return to Error Page' to correct any additional errors and submit the assessment.
      - What is my application status?
      - You can check the status of your application by logging into your Job Page. Your application(s) and the status will be found on the left hand side of the page, or under the My Jobs tab.
      - Why was my application rejected?
      - Amazon reviews a variety of factors when determining which candidates to move forward in the process.
        
        If your application has been rejected, we have chosen to move forward with other candidate that are a closer match to our current hiring needs.
        
        This could be due to many things, including but not necessarily things like: Did not meet basic criteria as outlined in application, Did not complete pre-hire contingencies outlined in contingent offer, Multiple applications in process.
        
        Our agents do not have any additional information on this matter.
      - I accidentally answered 'No' to a question and couldn’t finish my application
      - If you accidentally answered 'No' to a question and could not complete your application, you will need to contact us for help. Hit 'No' below, and then select a contact option when they appear.
      - Why was my application withdrawn?
      - If you received an email that your application has been withdrawn, this may have happened for a variety of reasons.
        
        Some examples are: We emailed you an invitation to schedule an appointment, but you did not schedule your appointment. An appointment was scheduled, but you did not attend the scheduled appointment. You did not complete your online submission. You withdrew your submission.
        
        An email was sent to you with the reason. Our agents do not have any information beyond what was in that email.
      - I would like to transfer my current application to another location
      - You must apply to the location where you wish to work.
        
        Please do so at https://www.amazon.jobs/en/teams/customer-service-associates.
        
        If the position is not available on our website, it is not currently hiring.
        
        Our agents do not have additional information on when and where positions will become available.
      - I would like to withdraw my application
      - You can withdraw your application by following these steps.
        
        1. Login to your account at https://amazon.force.com. On the left hand side of the page, you will see the positions you have applied for.
        
        2. Click on the 'Withdraw' link to remove your application from consideration
    - Report Job Scam
      - I need to report a job scam
      - There are sometimes scams involving job recruitment.
        
        The only way to get a job as a Customer Service Representative for Amazon is to apply on amazon.force.com.
        
        If you believe you have been scammed, please hit 'Yes' and contact us at one of the options that appear.
    - Disability Accommodation
      - Application accommodation request
      - Please hit 'No' below, then choose a contact option.
        
        [March 26, 2020, 8:36 AM] Othites, Morgan: so the time for that interpreter will need to be different than what is in salesforce... can you send me the app ID and I will confirm the right time?
      - Online assessment accommodation request
      - Please hit 'No' below, then choose a contact option.
      - Pre-hire requirements accommodation request
      - Please hit 'No' below, then choose a contact option.
      - Other disability accommodation request
      - Please hit 'No' below, then choose a contact option.
    - My Background Check
      - What is the status of my background check?
      - The length of time to process background checks can vary due to a variety factors, such as the number of counties you have lived in and whether or not they have digital filing system.
        
        Amazon, or our vendor Accurate, might be trying to get ahold of you for more information in order to process your background check. Please keep an eye out for emails and/or phone calls.
        
        As soon as we receive the results from our vendor, Accurate Background, we notify you via email with the next steps.
        
        You can also continue to access your account for status updates regarding your results by visiting amazon.force.com.
        
        Our agents do not have further information on your background check, as a measure of protecting your privacy.
      - How can I contact the background check vendor?
      - You can reach Accurate Background at its toll-free number, 1-800-216-8024, as well as its customer service email address, customer_service@accuratebackground.com.
        
        Accurate can help you correct any incorrect information on your background check, but they cannot change Amazon's hiring decision. Our agents also cannot change Amazon's hiring decision, nor can they escalate it for a dispute.
    - My Candidate Account
      - I need to reset my account password
      - You should add applicationhelp@amazon.com & csapplicationhelp@amazon.com to your email address book to ensure you receive the password reset email from us. Please do this, then try to reset your password by following these steps:
        
        1. Go to your candidate account at amazon.force.com
        
        2. Click on the 'Forgot Password?' link
        
        3. Enter the email address you used when you created your candidate account. This will be different than your Amazon.com shopping account. If you have not yet created an account, you can do so at amazon.force.com.
        
        4. Click Continue You will receive an email with a link to reset your password! Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you.
      - I am being asked to provide a username in order to reset my password
      - This means the password reset link has expired. Please reset your password again in order to get a new link. You can reset your password by following these steps:
        
        1. Go to your candidate account at amazon.force.com
        
        2. Click on the 'Forgot Password?' link
        
        3. Enter the email address you used when you created your candidate account.
        
        4. Click Continue You will receive an email with a link to reset your password! Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you.
      - My email address is already in the system
      - You already have a candidate account in our system! It might be from a long time ago. You can reset your password by following these steps:
        
        1. Go to your candidate account at amazon.force.com
        
        2. Click on the 'Forgot Password?' link
        
        3. Enter the email address you used when you created your candidate account.
        
        4. Click Continue You will receive an email with a link to reset your password! Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you. You should add applicationhelp@amazon.com, csapplicationhelp@amazon.com, and noreply@jobs.amazon.com to your email address book to ensure you receive emails from us.
      - I need to confirm or edit information on my profile
      - You can confirm or edit information on your account by logging in at amazon.force.com. Click on 'Edit' next to 'My Personal Information'. You will be taken to the contact information page, where you can edit the information on your profile.
        
        If you make any changes, be sure to click 'Save'!
        
        You do not need to edit the 'Work Experience' or 'Education' sections of the profile (unless notified to do so).
        
        If the information you wish to edit is not available, please hit 'No' below, then choose a contact option.
    - My Job Offer
      - I am receiving a duplicate SSN error
      - This means that your SSN is already in our system, probably on an old account of yours. Please hit 'No' below, and choose one of the contact options that appear.
      - Minimum Wage Increase
      - Starting November 1 2018, Amazon's minimum wage in the US is at least $15 for all employees – full-time, part-time, temporary and seasonal. It will be a simple minimum, with no target requirements or eligibility requirements.
        
        If you have other pay questions, please refer to your Contingent Offer Letter.
      - What is the status of my job offer?
      - You can check the status of your offer by logging into amazon.force.com. Your application(s) and the status will be found on the left hand side of the page, or under the My Jobs tab.
    - My I9 Form
      - I have not yet received the email to complete my I9
      - Within a week of accepting your contingent offer letter, you will receive an email from amazon-i9@i9advantage.com.
        
        Please make sure to check your spam/junk folder, as the email could be directed there.
      - My Authorized Agent didn't receive the email/ cannot log in.
      - Please hit 'No' below, then choose a contact option.
      - Who can be my 'Employee Selected Agent'?
      - The authorized agent can be ANYONE that is over the age of 18 and can physically review the documents with them i.e. relative, friend, spouse, neighbor, colleague, hiring manager, etc. They can live at the same address and they do not have to be an Amazon employee.
      - I am unable to select the link provided in my email
      - Clear your cache and cookies.
        
        Try a different internet browser. Internet Explorer, Edge, Firefox, or Chrome are preferred options.
        
        Try a different device.
        
        Try copying and pasting the link into the web browser's address bar.
      - How can I change my Authorized Agent for Section 2?
      - Please hit 'No' below, then choose a contact option.
      - What type of documents do I need to bring to complete my I9?
      - It is required that you bring original and unexpired IDs to complete your federally-mandated employment verification.
        
        Please read through the Lists of Acceptable Documents carefully, located at https://www.uscis.gov/i-9-central/acceptable-documents/list-documents/form-i-9-acceptable-documents, to determine which forms of identification to bring.
      - What is the status of my I-9?
      - Please refer to your last Status Update e-mail to understand your I-9 status.
        
        If you've completed your I-9 since your last email, your new status will reflect on the next email update.
    - My Online New Hire Paperwork
      - I have not received instructions on how to complete my new hire paperwork
      - You will receive an invitation prior to your start date to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - How do I login?
      - You can access your MyDocs portal by clicking here - https://amazon.onbaseonline.com/.
        
        You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email.
        
        If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.
      - I need to reset my MyDocs password
      - In order to reset your MyDocs password, select the "Forgot your Password?" link from the MyDocs Portal - https://amazon.onbaseonline.com/. Enter in the email address you used when you applied, enter in the security characters and click 'Continue'. A password reset email will be sent to your personal email address. Follow the link in the email in order to change your password.
      - Is my New Hire Paperwork complete?
      - You can confirm that your documents are complete by sigining into your MyDocs portal here https://amazon.onbaseonline.com.
        
        On the left hand side of the page you will see the 'Read and Accept your Documents' section. If you see, "You don't have any documents to sign right now", then your documents have been successfully submitted! If you do not see this message, then please review and accept any additional documents.
        
        If this is your first time accessing MyDocs, click on the Forgot Your Password link to reset your password.
      - I am experiencing an error when trying to complete the paperwork
      - We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs. Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).
      - I am unable to complete the Direct Deposit form
      - In order to complete your Direct Deposit, please follow these steps:
        
        1. Login to your MyDocs Portal at https://amazon.onbaseonline.com
        
        2. Click on "Payroll Direct Deposit Form" Select Account Type (checking or savings) Enter & Confirm the Routing & Account Number for your bank account. You can find this information on a personal check OR by requesting this information from your bank
        
        3. Choose Full or Partial (this is asking if you want your full paycheck deposited to this account, or just a partial amount)
        
        4. Read the acknowledgement at the bottom and accept the statement
        
        If you are still unable to complete the online Direct Deposit form, you will also be able to complete onsite. Please bring a voided check or direct deposit information for your payroll. If you do not select direct deposit you will receive a pay card.
      - I need a proxy number for the ADP pay card
      - If you have yet to attend your first day of work, no need to worry! Please contact the local HR team once you start work to get the proxy number. If you have already started working, please contact the local HR team to get the proxy number.
    - My Schedule
      - How do I pick my schedule?
      - Please click on the scheduling tool link that was provided to you and select your training schedule.
        
        Be sure you use the email address you used when applying to this position.
        
        You can use the drop downs to narrow your search. For example, if you do not wish to work on Friday, from the drop down, select Off.
        
        Then, on the left-hand side, click on the radio button to select your schedule. A window will pop up displaying your hours and lunch break. To complete your selection, fill out your name and personal email address - then click Submit.
        
        Again, please be sure you use the email address used on your job application.
      - I am unable to select a schedule from the tool
      - If you are receiving an error or there are no schedules listed, please continue to check your email. You will be notified when more schedules become available.
        
        Our agents do not have additional information on schedule availability.
      - I am not able to work any of the available schedules offered in the tool
      - All available schedules are based on business need and have been populated in the scheduling portal.
        
        If you do not see a schedule that meets your needs, you may withdraw from the process. You can Login to your profile at https://amazon.force.com/ to view the position that you have applied to. From there, select the option 'Withdraw Application'.
        
        Our agents do not have any additional information or additional schedule options.
      - What is my schedule status?
      - Please refer to your last Status Update e-mail to understand your schedule status. If you've completed your schedule selection since your last email, your new status will reflect on the next email update.
        
        Our agents do not have any further information on your schedule status.
Polska (Poland)
- Polski ( Polish )
  - Pracownik magazynowy
    - Moje konto
      - Muszę zresetować swoje hasło
      - Wejdź na swoją aplikację na stronie https://amazon.force.com i wykonaj poniższe kroki:
        1. Kliknij "Zapomniałeś hasła?"
        2. Wprowadź adres e-mail, który podałeś / podałaś przy składaniu podania
        3. Kliknij "Kontynuuj"
        Następnie otrzymasz e-mail, w którym wyślemy Ci link umożliwiający zmianę hasła. Utwórz nowe hasło według instrukcji wyświetlonych na stronie. Prosimy o sprawdzenie folderu SPAM. Wygenerowanie e-maila ze zmianą hasła może trwać do godziny.
      - Muszę wprowadzić swój login przy resetowaniu hasła
      - Wejdź na swoją aplikację na stronie https://amazon.force.com i wykonaj poniższe kroki:
        1. Kliknij "Zapomniałeś hasła?"
        2. Wprowadź ten adres e-mail, który podałeś / podałaś przy składaniu podania
        3. Kliknij "Kontynuuj"
        Następnie otrzymasz e-mail, w którym wyślemy Ci link umożliwiający zmianę hasła. Utwórz nowe hasło według instrukcji wyświetlonych na stronie. Prosimy o sprawdzenie folderu SPAM. Wygenerowanie e-maila ze zmianą hasła może trwać do godziny.
      - Mój adres e-mail jest już zapisany w systemie
      - W sytuacji, gdy Twój e-mail był już wcześniej użyty przy rejestracji, a nie pamiętasz swojego hasła wykonaj poniższe kroki celem zresetowania:
        1. Wejdź na swoją aplikację na stronie https://amazon.force.com
        2. Kliknij "Zapomniałeś hasła?"
        3. Wprowadź adres e-mail, który podałeś / podałaś przy składaniu podania
        4. Kliknij "Kontynuuj”
        Następnie otrzymasz e-mail, w którym wyślemy Ci link umożliwiający zmianę hasła. Utwórz nowe hasło według instrukcji wyświetlonych na stronie. Prosimy o sprawdzenie folderu SPAM. Wygenerowanie e-maila ze zmianą hasła może trwać do godziny.
      - Muszę potwierdzić lub zmienić dane na swoim profilu
      - Możesz samodzielnie edytować dane na swoim koncie. W tym celu wykonaj poniższe kroki:
        1. Przejdź na stronę https://amazon.force.com
        2. Kliknij "Menu" (prawy górny róg)
        3. Zaloguj się na swoje konto
        4. Kliknij "Moje dane osobowe"
        5. Kliknij "Edytuj Informacje o kandydacie" (prawy górny róg, drugi wiersz)
        6. Dokonaj stosownych zmian
        7. Kliknij "Zapisz"
        W razie trudności, prosimy o kontakt.
    - Moja aplikacja
      - W jaki sposób mogę aplikować?
      - Zapraszamy do aplikowania na stronie internetowej http://www.pracujwamazon.pl.
        1. Wybierz pozycję z rozwijanej listy w miejscowości najbliżej twojego miejsca zamieszkania
        2. Zapoznaj się z warunkami zatrudnienia
        3. Kliknij „Akceptuję”, a następnie fioletowy przycisk „Kontynuuj”
        4. Kliknij „Zaloguj się”
        5. Jeśli posiadasz już konto wprowadź dane do logowania a następnie udziel odpowiedzi na wszystkie pytania znajdujące się w formularzu.
        6. Jeśli nie posiadasz jeszcze konta kliknij „Zarejestruj się tutaj”
        7. Uzupełnij swoje dane kontaktowe
        8. Zaloguj się za pomocą danych udzielonych przy rejestracji
        9. Udziel odpowiedzi na wszystkie pytania w formularzu
      - Czy mogę aplikować ponownie?
      - W celu weryfikacji możliwości ponownego zatrudnienia prosimy o kontakt telefoniczny.
      - Czy muszę aplikować osobiście czy mogę wysłać moje CV?
      - Aby wziąć udział w rekrutacji w Amazon, należy złożyć aplikację online, która nie wymaga załączenia CV czy listu motywacyjnego. W celu sprawdzenia dostępnych ofert pracy, zapraszamy na stronę internetową http://www.pracujwamazon.pl.
      - W jaki sposób sprawdzić status mojej aplikacji?
      - Aby sprawdzić status Twojej aplikacji, należy wykonać następujące kroki:
        1. Zaloguj się na swoje konto na https://amazon.force.com.
        2. Kliknij ikonę "Menu" (prawy górny róg)
        3. Kliknij "Wybrane oferty pracy"
        Status Twojej aplikacji znajduje się w prawym górnym rogu podania. Jeśli wybrałeś opcję powiadomień, otrzymasz wiadomość email/sms informującą o każdej zmianie statusu Twojej aplikacji. Jeżeli masz dodatkowe pytania dotyczące statusu aplikacji, prosimy o kontakt.
      - Chciałbym/Chciałabym przenieść moją aplikację do innej lokalizacji.
      - Jeśli interesuje Cię praca w innej lokalizacji niż podana w ukończonej przez Ciebie aplikacji prosimy o kontakt telefoniczny. Przeniesienie nie jest możliwe w przypadku braku ofert w wybranej lokalizacji. Jeżeli jeszcze nie złożyłeś podania, zapraszamy do sprawdzania naszych najnowszych ofert pracy na http://www.pracujwamazon.pl.
      - Dlaczego moja aplikacja została odrzucona?
      - Niestety nie udzielamy informacji dotyczących powodu odrzucenia aplikacji.
      - Dlaczego wycofano moją aplikację?
      - Podania wycofywane są z systemu z różnych przyczyn. Najczęstsze powody to:
        • Kandydat nie ukończył aplikacji online, tzn. nie wypełnił wszystkich wymaganych okienek lub nie odpowiedział na wszystkie pytania
        • Kandydat nie podjął żadnego działania, tzn. nie umówił z nami spotkania lub też nie dostarczył nam wszystkich wymaganych informacji
        • Kandydat nie przyszedł na umówione spotkanie
        Jeżeli nadal interesuje Cię praca w Amazon, serdecznie zapraszamy do odwiedzenia naszej strony internetowej http://www.pracujwamazon.pl.
      - Chciałbym / Chciałabym wycofać moją aplikację.
      - Aby wycofać swoje podanie, prosimy wykonać następujące kroki:
        1. Zaloguj się na swoje konto na https://amazon.force.com
        2. Kliknij "Menu" (prawy górny róg)
        3. Następnie kliknij "Wybrane oferty pracy"
        4. Na tej stronie zobaczysz wszystkie oferty pracy, na które złożyłeś / złożyłaś podanie. Po prawej stronie znajdziesz opcję "Wycofaj podanie"
        5. Kliknij "Wycofaj podanie" i potwierdź swój wybór
        6. Twoje podanie zostało wycofane, masz jednak możliwość ubiegania się o to samo stanowisko ponownie
      - Chciałbym / Chciałabym zmienić mój system zmianowy oraz moją dostępność
      - Prosimy o kontakt telefoniczny lub e-mailowy.
      - Chciałbym / Chciałabym potwierdzić przypisany mi system zmianowy
      - Prosimy o kontakt telefoniczny lub e-mailowy.
    - Moje spotkanie
      - Próbuję zarezerwować spotkanie, niestety żadny termin nie jest wolny
      - Prosimy o kontakt telefoniczny.
      - Próbuję zarezerwować spotkanie, niestety żaden z wolnych terminów nie jest dla mnie dogodny
      - Prosimy o kontakt telefoniczny.
      - Mam już zaplanowane spotkanie, jednakże muszę je przełożyć
      - Prosimy o kontakt telefoniczny.
      - Miałem / Miałam już umówione spotkanie, jednakże nie udało mi się pojawić. Czy mogę prosić o umówienie nowego terminu spotkania?
      - Prosimy o kontakt telefoniczny.
      - Chciałbym potwierdzić datę i godzinę mojego spotkania
      - Aby sprawdzić datę i godzinę Twojego spotkania prosimy wykonać następujące kroki
        1. Zaloguj się na swoje konto na https://amazon.force.com.
        2. Kliknij "Menu" (prawy górny róg)
        3. Następnie kliknij "Wybrane oferty pracy"
        4. Na tej stronie zobaczysz wszystkie oferty pracy, na które złożyłeś / złożyłaś podanie. Pod opisem stanowiska znajdziesz informacje na temat umówionych spotkań.
    - Zezwolenie na pracę
      - Muszę uzupełnić dane w zezwoleniu na pracę.
      - Prosimy o kontakt telefoniczny lub e-mailowy.
    - Oferta pracy
      - Kiedy mogę podpisać umowę?
      - W pierwszej kolejności należy pomyślnie przejść proces rekrutacyjny. Następnie skontaktujemy się z Tobą telefonicznie, aby przedstawić kolejne kroki w procesie zatrudnienia.
        Jeżeli chcesz sprawdzić status swojej aplikacji, zaloguj się na swoje konto na https://amazon.force.com.
      - Kiedy rozpocznę pracę?
      - W dniu podpisania umowy poinformujemy Cię, kiedy rozpoczniesz pracę.
      - Chciałbym/ Chciałabym zmienić swoją dostępność i preferowaną zmianę.
      - W celu zmiany godzin pracy a także dostępności, prosimy o kontakt.
      - Chciałbym / Chciałabym sprawdzić jaką przypisano mi zmianę.
      - W celu sprawdzenia przypisanej zmiany, prosimy o kontakt telefoniczny.
      - Czy otrzymam jakieś pakiet dodatkowych benefitów?
      - Amazon oferuje pakiet benefitów dla wszystkich pracowników. Szczegółowe informacje dotyczące pakietu benefitów znajdują się na w ofercie pracy oraz zostaną przekazane w trakcie rekrutacji.
Deutschland (Germany)
- Deutsch ( German )
  - Versandmitarbeiter
    - Mein Bewerberkonto
      - Ich muss das Passwort für mein Konto zurücksetzen
      - Bitte füge hvh-portal-support@amazon.com, und einsteigen@amazon.de deinem E-Mail-Adressbuch hinzu, um sicherzustellen, dass du unsere E-Mail zum Zurücksetzen deines Passworts erhältst.
        
        Bitte versuche anschließend, dein Kennwort mit den folgenden Schritten zurückzusetzen:
        
        1. Geh zu deinem Bewerberkonto auf https://amazon.force.com
        2. Klick auf „Passwort vergessen?“
        3. Gib die E-Mail-Adresse ein, die du bei der Erstellung deines Bewerberkontos angegeben hast. Beachte, dass dies nicht dein Amazon.de-Kundenkonto ist. Falls du noch kein Konto erstellt hast, kannst du dies unter https://amazon.force.com tun.
        4. Klick auf „Weiter“
        
        Du erhältst eine E-Mail mit einem Link zum Zurücksetzen deines Passworts.
        
        Bitte schau in deinem Posteingang und im Spamordner nach der E-Mail zum Zurücksetzen deines Passworts. Es kann bis zu einer Stunde dauern, bis du die E-Mail zum Zurücksetzen deines Passworts erhältst.
      - Ich werde aufgefordert, einen Benutzernamen anzugeben, um mein Passwort zurückzusetzen
      - Das bedeutet, dass der Link zum Zurücksetzen des Passworts abgelaufen ist. Bitte setze dein Passwort erneut zurück, um einen neuen Link zu erhalten.
        
        Du kannst dein Passwort mit den folgenden Schritten zurücksetzen:
        
        1. Geh zu deinem Bewerberkonto auf https://amazon.force.com
        2. Klick auf „Passwort vergessen“
        3. Gib die E-Mail-Adresse ein, die du bei der Erstellung deines Bewerberkontos angegeben hast.
        
        Du erhältst eine E-Mail mit einem Link zum Zurücksetzen deines Passworts.
        
        Bitte schau in deinem Posteingang und im Spamordner nach der E-Mail zum Zurücksetzen deines Passworts. Es kann bis zu einer Stunde dauern, bis du die E-Mail zum Zurücksetzen deines Passworts erhältst.
        
        Füge hvh-portal-support@amazon.com, und einsteigen@amazon.de zu deinem E-Mail-Adressbuch hinzu, um sicherzustellen, dass du unsere E-Mails erhältst.
      - Meine E-Mail-Adresse ist bereits in dem System gespeichert
      - Du hast bereits ein Bewerberkonto in unserem System! Du kannst dein Passwort mit den folgenden Schritten zurücksetzen:
        
        1. Geh zu deinem Bewerberkonto auf https://amazon.force.com
        2. Klick auf „Passwort vergessen“
        3. Gib die E-Mail-Adresse ein, die du bei der Erstellung deines Bewerberkontos angegeben hast.
        
        Du erhältst eine E-Mail mit einem Link zum Zurücksetzen deines Passworts.
        
        Bitte schau in deinem Posteingang und im Spamordner nach der E-Mail zum Zurücksetzen deines Passworts. Es kann bis zu einer Stunde dauern, bis du die E-Mail zum Zurücksetzen deines Passworts erhältst.
        
        Füge hvh-portal-support@amazon.com und einsteigen@amazon.de zu deinem E-Mail-Adressbuch hinzu, um sicherzustellen, dass du unsere E-Mails erhältst.
      - Ich muss Informationen in meinem Profil bestätigen oder bearbeiten
      - Du kannst Informationen in deinem Konto bestätigen oder bearbeiten, indem du dich in deinem Konto unter https://amazon.force.com anmeldest.
        
        Klick auf „Bearbeiten“ neben „Meine persönlichen Informationen“.
        
        Du wirst zur Seite „Kontaktdaten“ weitergeleitet, wo du die Informationen in deinem Profil bearbeiten kannst. Wenn du Änderungen vornimmst, klick anschließend auf „Speichern“.
        
        Wenn die Informationen, die du bearbeiten möchtest, nicht verfügbar sind, kontaktiere uns!
    - Meine Bewerbung
      - Wie bewerbe ich mich? Kann ich mich erneut bewerben?
      - Bewirb dich hier: https://www.jobs-amazon.de
      - Kann ich mich persönlich bewerben oder Ihnen meinen Lebenslauf zusenden?
      - Das Einsenden deines Lebenslaufs ist nicht nötig. Um für unsere Stellen berücksichtigt werden zu können, musst du die Online-Bewerbung ausfüllen. Alle unsere aktuellen Stellenangebote findest du unter https://www.jobs-amazon.de
        
        In einigen Fällen besteht eventuell die Möglichkeit, die Bewerbung vor Ort durchzuführen. Alle Informationen findest du unter: https://www.jobs-amazon.de
      - Wie sehe ich den Status meiner Bewerbung?
      - Um den Status deiner Bewerbung zu prüfen, geh bitte folgendermaßen vor:
        
        1. Melde dich bei deinem Kandidatenkonto unter https://amazon.force.com an.
        2. Klick auf das „Menü“-Symbol in der oberen rechten Ecke.
        3. Klick auf „Meine Bewerbungen“.
        
        Dort kannst du den Status der Stellen sehen, auf die du dich beworben hast.
        
        Du wirst per E-Mail über Neuigkeiten zu deiner Bewerbung informiert. Um sicherzustellen, dass du unsere E-Mails erhältst, füge deinem Adressbuch bitte die nachstehenden E-Mail-Adressen hinzu:
        
        hvh-portal-support@amazon.com und einsteigen@amazon.de
        
        *Bitte beachte: Es ist NICHT möglich, Nachrichten an diese E-Mail-Adressen zu senden. E-Mails, die du an diese Adressen sendest, werden nicht beantwortet.
      - Warum wurde meine Bewerbung abgelehnt?
      - Wir können keine genauen Angaben darüber machen, warum eine Bewerbung abgelehnt wurde.
      - Warum wurde meine Bewerbung zurückgezogen?
      - Es gibt viele Gründe, warum eine Bewerbung zurückgezogen wird. Hier sind einige der häufigsten Gründe:
        
        - Die Bewerbung ist unvollständig
        - Der Bewerber hat nicht reagiert, z.B. keinen Termin festgelegt oder die angeforderten Informationen nicht angegeben
        - Der Bewerber kam nicht zu einem vereinbarten Termin
        
        Bei weiteren Fragen kontaktiere uns bitte.
      - Ich möchte meine aktuelle Bewerbung an einen anderen Standort übertragen
      - Um eine Standortübertragung durchzuführen, musst du dich an dem Standort bewerben, an dem du arbeiten möchtest. Falls du dich noch nicht beworben hast, kannst du dies unter https://www.jobs-amazon.de tun.
        
        Wenn die Stelle nicht auf unserer Webseite verfügbar ist, können wir die Standortübertragung nicht durchführen.
        
        Wenn du dich bereits bei dem Standort beworben hast, an dem du arbeiten möchtest, klick bitte auf die nachstehende Chat-Option.
      - Ich möchte meine Bewerbung zurückziehen
      - Um deine Bewerbung zurückzuziehen, geh bitte folgendermaßen vor:
        
        1. Melde dich in deinem Konto unter https://amazon.force.com an.
        
        Auf der linken Seite siehst du die Stellen, auf die du dich beworben hast.
        
        2. Klick auf den Link „Zurückziehen“, um deine Bewerbung zu entfernen.
      - Ich möchte meine aktuelle Schichtzuordnung bestätigen
      - Bitte kontaktiere uns, um deine Schichtverfügbarkeit zu bearbeiten.
    - Mein Termin
      - Ich versuche einen Termin zu vereinbaren, aber es sind keine Termine verfügbar
      - Termine sind schnell vergeben! Schaue bitte weiterhin in deinem Profil nach künftigen Terminmöglichkeiten.
        
        Um nach verfügbaren Terminen zu suchen, geh bitte folgendermaßen vor:
        
        1. Melde dich bei deinem Kandidatenkonto unter https://amazon.force.com an.
        2. Klick auf „Menü“ in der oberen rechten Ecke.
        3. Klick auf „Meine Bewerbungen“.
        
        Du kannst dann auf „Zeitplan“ klicken, um aus den verfügbaren Terminen auszuwählen.
      - Ich versuche einen Termin zu vereinbaren, aber keiner der verfügbaren Termine passt
      - Schaue bitte weiterhin in deinem Profil nach künftigen Terminmöglichkeiten.
        
        Um nach verfügbaren Terminen zu suchen, geh bitte folgendermaßen vor:
        
        1. Melde dich bei deinem Kandidatenkonto unter https://amazon.force.com an.
        2. Klick auf „Menü“ in der oberen rechten Ecke.
        3. Klick auf „Meine Bewerbungen“.
        
        Du kannst dann auf „Zeitplan“ klicken, um aus den verfügbaren Terminen auszuwählen.
      - Ich habe einen zukünftigen Termin vereinbart, muss ihn jedoch neu vereinbaren
      - Um deinen Termin zu ändern, geh bitte folgendermaßen vor:
        
        1. Melde dich bei deinem Kandidatenkonto unter https://amazon.force.com an.
        2. Klick auf „Menü“ in der oberen rechten Ecke.
        3. Klick auf „Meine Bewerbungen“.
        4. Klick unter „Termine“ auf den Link „Termin ändern“, um einen neuen Termin auszuwählen.
        
        Wenn keine neuen Termine verfügbar sind, kannst du deinen Termin zu diesem Zeitpunkt nicht ändern.
        
        Wenn du deinen aktuell geplanten Termin nicht einhalten kannst, sage den von dir vereinbarten Termin bitte ab. Nur so wird sichergestellt, dass du zu alternativen Terminen eingeladen wirst. Du kannst den Termin in deinem Kandidatenkonto unter https://amazon.force.com unter der Registerkarte „Meine Jobs“ absagen.
      - Ich hatte einen Termin in der Vergangenheit, konnte ihn aber nicht wahrnehmen und muss diesen neu vereinbaren
      - Um deinen letzten Termin zu ändern, sage diesen bitte unter „Meine Bewerbungen“ ab. Du findest dies im Menü in der oberen rechten Ecke in deinem Kandidatenkonto unter https://amazon.force.com.
        
        Dies wird deinen Status aktualisieren, so dass du einen neuen Termin unter „Meine Bewerbungen“ in deinem Kandidatenkonto vereinbaren kannst.
        
        Bitte beachte, dass du nur einen neuen Termin vereinbaren kannst, wenn neue Termine verfügbar sind. Wenn keine Termine verfügbar sind, lese weiterhin deine E-Mails und schaue unter "Meine Bewerbungen“ nach, ob neue Termine verfügbar sind.
      - Ich möchte die Daten meines bevorstehenden Termins bestätigen
      - Melde dich bei deinem Kandidaten-Konto unter https://amazon.force.com an und klick auf die Registerkarte "Meine Aufträge" um die Details der zukünftigen Termine anzuzeigen, die du geplant hast.
    - Meine Arbeitserlaubnis
      - Ich muss meine Daten zur Arbeitserlaubnis angeben
      - Bitte kontaktiere uns.
    - Mein Jobangebot
      - Wann erhalte ich eine Einladung zur Vertragsunterschrift?
      - Wenn du die Einstellungsvoraussetzungen erfüllt hast, wirst du per E-Mail und Telefon über das Datum deiner Vertragsunterzeichnung informiert, sobald Termine verfügbar sind.
        
        Die Kündigungsfrist, die du bei deinem Einstellungsgespräch angegeben hast, wird berücksichtigt. Wenn du deine Kündigungsfrist aktualisieren möchten, kontaktiere uns bitte.
        
        Der Personalbedarf variiert, deswegen können wir keinen spezifischen Zeitrahmen liefern, in dem du deinen Vertrag unterzeichnen wirst. Du erfährst das Datum deines Arbeitsbeginns bei deinem Termin zur Vertragsunterzeichnung.
        
        Wir werden uns so schnell wie möglich mit dir in Verbindung setzen und danken dir für deine Geduld in diesem Teil des Einstellungsprozesses!
      - Wann erfahre ich meinen Starttermin?
      - Du erfährst das Datum deines Arbeitsbeginns bei deinem Termin zur Vertragsunterzeichnung.
        
        Die Kündigungsfrist, die du bei deinem Einstellungsgespräch angegeben hast, wird berücksichtigt. Wenn du deine Kündigungsfrist aktualisieren möchtest, kontaktiere uns bitte.
      - Ich möchte meine Schicht bzw. meine Verfügbarkeit ändern
      - Bitte kontaktiere uns, um deine Schichtverfügbarkeit zu bearbeiten.
      - Erhalte ich Sozialleistungen? Welche Sozialleistungen werden angeboten?
      - Amazon bietet ein umfangreiches Sozialleistungs-Paket für alle Mitarbeiter. Weitere Informationen zu den Sozialleistungen erhältst du im Rahmen des Einstellungsprozesses.
  - Kundenservice
    - Mein Kandidatenprofil
      - Ich möchte mein Passwort zurücksetzen
      - Füge applicationhelp@amazon.com zu deinem E-Mail Adressbuch, um sicherstellen zu können, dass du die Passwort Reset- E-Mail bekommst.
        
        Tu dies und versuche die Rückstellung deines Passworts durch folgende Schritte anzustoßen:
        1. Gehe zu deinem Kandidatenprofil https://amazon.force.com/
        2. Klicke auf ‘Passwort vergessen?’
        3. Füge die E-Mail Adresse ein, welche du bei Bewerbungserstellung benutzt hast. Wenn du kein Profil erstellt hast, kannst du dies unter https://amazon.force.com/ tun, indem du auch "" Registrier dich hier "" tätigen
        4. Klicke auf ‘Weiter’
        
        Du wirst eine E-Mail von applicationhelp@amazon.com erhalten mit einem Link zum Zurücksetzen deines Passworts!
        
        Checke deine Inbox und Spamordner für die Passwort-Rückstellungs-E-Mail. In einigen Fällen, kann es bis zu einer Stunde bis Erhalt dauern.
        
        Du musst applicationhelp@amazon.com, recruiting-systems-prod@amazon.com und noreply-ops-jobs@amazon.com zu deinem E-Mail Adressbuch hinzufügen, um sicherzustellen, dass du unsere E-Mails erhälst.
      - Ich werde nach einem Usernamen gefragt, um mein Passwort zurücksetzen zu können
      - Das bedeutet, dass der Rückstellungslink für das Passwort ausgelaufen ist. Stelle dein Passwort erneut zurück, um einen neuen Link zu erhalten.
        
        Du kannst dein Passwort zurücksetzen, durch Befolgung folgender Schritte:
        1. Gehe zu deinem Kandidatenprofil amazon.force.com
        2. Klicke auf ‘Passwort vergessen?’
        3. Füge die E-Mail Adresse ein, welche du bei Bewerbungserstellung benutzt hast
        4. Klicke auf ‘Weiter’ und erhalte einen Link zum Zurücksetzen deines Passworts!
        
        Checke deine Inbox und Spamordner für die Passwort-Rückstellungs-E-Mail. In einigen Fällen, kann es bis zu einer Stunde bis Erhalt dauern.
        Du musst applicationhelp@amazon.com, recruiting-systems-prod@amazon.com und noreply-ops-jobs@amazon.com zu deinem E-Mail Adressbuch hinzufügen, um sicherzustellen, dass du unsere E-Mails erhälst.
      - Mein Emailadresse ist bereits im System hinterlegt
      - Du hast bereits ein Kandidatenprofil in unserem System!
        Du kannst dein Passwort zurücksetzen, durch Befolgung folgender Schritte:
        1. Gehe zu deinem Kandidatenprofil https://amazon.force.com/
        2. Klicke auf ‘Passwort vergessen?’
        3. Füge die E-Mail Adresse ein, welche du bei Bewerbungserstellung benutzt hast. Wenn du kein Profil erstellt hast, kannst du dies unter https://amazon.force.com/ tun, indem du auch "" Registrier dich hier "" tätigen
        4. Klicke auf ‘Weiter’
        
        Du wirst einen Link für das Zurücksetzen deines Passworts erhalten!
        Checke deine Inbox und Spamordner für die Passwort-Rückstellungs-E-Mail. In einigen Fällen, kann es bis zu einer Stunde bis Erhalt dauern.
        
        Du musst applicationhelp@amazon.com, recruiting-systems-prod@amazon.com und noreply-ops-jobs@amazon.com zu deinem E-Mail Adressbuch hinzufügen, um sicherzustellen, dass du unsere E-Mails erhälst.
      - Ich möchte meine Profilinformationen bestätigen oder abändern
      - Du kannst Profilinformationen bestätigen oder abändern durch das Befolgen folgender Schritte:
        1. Logge dich in deinem Kandidatenprofil ein amazon.force.com
        2. Klicke auf ‘Edit’ neben ‘Meine persönlichen Informationen’
        Du wirst auf die Edit Profilseite weitergeleitet, wo du Informationen in deinem Profil abändern kannst. Wenn du Änderungen vornimmst, stelle sicher auf ‚speichern‘ zu klicken.
        Falls die Information, welche du abändern möchtest nicht verfügbar ist, kontaktiere uns.
    - Meine Bewerbung
      - Kann ich meine zurückgezogene Bewerbung reaktivieren?
      - Sie können Ihre Bewerbung erneut aktivieren, wenn die Position noch verfügbar ist. Bitte gehen Sie zu https://amazon.force.com/. Wählen Sie die Stelle, für die Sie sich bewerben möchten und fahren Sie mit dem Bewerbungsprozess fort.
      - Wie verläuft der Bewerbungsprozess im Kundenservice?
      - Der Bewerbungsprozess sieht zunächst das vollständige Anlegen eines Bewerberprofils, sowie die Einreichung der Onlinebewerbung vor. Im nächsten Schritt durchläufst du einen Online-Test, der dir die Möglichkeit gibt, in die Schuhe eines Kundenservicemitarbeiters zu schlüpfen. Im anschließenden und finalen Schritt wirst du im Rahmen eines Informationstelefonats oder einer Informationsverstanstaltung über Konditionen aufgeklärt und gemeinsam geschaut ob es für beide Seiten passt.
      - Ist es möglich eine E-Mail Benachrichtigung zu bekommen, sobald es einen Job gibt, der zu meinem Profil passt?
      - Leider ist es uns nicht möglich der manuell über offene Vakanzen zu unterrichten. An dieser Stelle, müsstest du nach zukünftigen Ausschreibungen Ausschau halten und dich erneut bewerben. Du kannst eine Einreichung auch innerhalb von 90 Tagen reaktivieren, solltest du diese selbstständig zurückgezogen haben. Falls diese Position nicht weiter auf unserer Webseite ausgeschrieben ist, bedeutet das, dass wir gegenwärtig für diese Position nicht einstellen und dass du keine erneute Einreichung vornehmen kannst.
      - Wo kann ich nachträglich Unterlagen zu meiner Bewerbung hinzufügen?
      - Zusätzliche Unterlagen können auf https://amazon.force.com/ unter dem Punkt "Menü", "Persönliche Angaben" und "Anhänge" hochgeladen werden.
      - Was sind die Grundqualifikationen für diese Position?
      - Um dich für eine Position im Kundenservice zu bewerben, müssen folgende Grundanforderungen erfüllt werden:
        1. Mind. 18 Jahre
        2. Schulabschluss oder ähnliches
        3. Fließende Sprachkenntnisse in: Deutsch
        4. Erfolgreiche Zustimmung zur Absolvierung unseres virtuellen Tests auf amazon.force.com.
      - Wie bewerbe ich mich? Wie kann ich mich erneut bewerben?
      - Bewirb dich hier! Amazon.force.com benutzt Filterfunktionen um dir verfügbare Positionen in deinem Land aufzuzeigen.
        Zur Vervollständigung deiner Bewerbung und des Test, solltest du, ideallerweise, Mozilla Firefox festlegen. Du benötigst ein Headset und eine stabile Internetverbindung. Halte dich in ruhiger Umgebung auf, um Unterbrechungen zu vermeiden.
        Wenn du dich bereits beworben hast, logge dich in deinem Kandidatenprofil unter amazon.force.com.
      - Kann ich mich persönlich bewerben oder meinen Lebenslauf zusenden?
      - Eine Zusendung deines Lebenslaufes ist nicht notwendig, da die Bewerbung online stattfinden muss.
        Alle unsere aktuellen Vakanzen kannst du auf amazon.force.com einsehen.
      - Wie ist der Status meiner Bewerbung?
      - Du kannst den Status deine Bewerbung via folgenden Schritten einsehen:
        1. Logge dich in deinem Kandidatenprofil auf amazon.force.com ein
        2. Klickle auf das Menuzeichen, oben rechts
        3. Klicke auf "Jobs to which I have applied" im Auswahlfelds des Menü’s
        
        Hier kannst du alle deine Bewerbungsstati einsehen. Änderungen gehen dir via E-Mail zu.
        
        Du musst applicationhelp@amazon.com, recruiting-systems-prod@amazon.com und noreply-ops-jobs@amazon.com zu deinem E-Mail Adressbuch hinzufügen, um sicherzustellen, dass du unsere E-Mails erhälst.
        *Bitte beachte: Die Adressen akzeptieren KEINE eingehenden E-Mails und geben entpsrechend keine Antworten.
      - Warum wurde meine Bewerbung abgelehnt?
      - Die Ablehnung deiner Bewerbung kann viele Gründe haben. Wir können dir keine Details zur Ablehnung geben. Wenn du weiterhin Interesse hast, bewirb dich gerne wieder auf Position, für welche du dich qualifizierst, auf amazon.force.com.
      - Ich habe ausversehen mit 'Nein' auf eine Frage geantwortet und konnte meine Bewerbung nicht abschließen.
      - Wenn du ausversehen mit ‘Nein’ eine Frage beantwortet hast und deine Bewerbung nicht vervollständigen kannst, solltest du uns direkt kontaktieren.
      - Warum wurde meine Bewerbung zurückgezogen?
      - Es gibt eine Vielzahl von Gründen, warum deine Bewerbung verschoben wurde, bei der die meisten in folgenden zu finden sind:
        
        - Deine Bewerbung ist unvollständig
        
        - Du hast angewiesene Handlungen nicht getätigt, wie bspw. Das Aufsetzen eines Termins oder Vervollständigung angefragter Informationen
        
        - Du bist nicht zu deinem Termin erschienen
        
        Falls du noch interessiert bist, bewirb dich gerne erneut auf amazon.force.
      - Ich würde meine Bewerbung gerne zurückziehen.
      - Du kannst deine Bewerbung mit folgenden Schritten zurückziehen:
        1. Logge dich in deinem Profil unter amazon.force.com ein
        Auf der linken Seite siehst du angefragte Benachrichtigungen
        2. Klicke auf den ‘Remove’ link um deine Bewerbung von consideration.com zu entfernen.
      - Die Assessmentseite läd nicht.
      - Das Assessment öffnet ein neues Fenster, deshalb vergewissere dich, dass Pop-up Blockers deaktiviert sind. Der Internet Explorer oder Firefox stellen hierbei die besten Browseroptionen zur Vervollständigung deines Tests dar. Bitte vergewissere dich das Pop-Up Blocker deaktiviert sind.
        
        1) Windows Geräte, welche den Internet Explorer nutzen: Öffne den Internet Explorer, wähle den Tools Button, und wähle Internetoptionen. Im Privacy Tab, unter Pop-Up Blocker, wähle oder lösche den Einschaltbutton der Pop-Up Blocker Checkbox, und wähle ‚OK‘
        
        2) Windows Geräte, welche den Firefox nutzen: Öffne Firefox, wähle im Menu links unten die Fensterwahloptionen und klicke Content um Pop-Ups zu deaktivieren, deselektiere die Block Pop-Up Windows Box und wähle ‚OK‘
        
        3) Apple Geräte, welche Safari nutzen: Öffne Einstellungen. Erschließe Safari. In der allgemeinen Sektion klickst du auf die Umschalttaste neben dem Block Pop-Up um diesen zu aktivieren oder deaktivieren. Ein Grüner Schalter zeigt dir auf, dass der Blocker deaktiviert wurde
        
        4) Apple Geräte, welche Chrome nutzen: Öffne Chrome auf deinem Computer. Oben rechts klickst du auf das Symbol ‚Menü und mehr‘. Wähle Einstellungen. Am Rande, klickst du auf erweiterte Einstellungen. Unter ‚Privacy‘ klickst du auf ‚Content Settings‘. Unter Pop-Ups, wählst du Option: Erlaube allen Seiten/Erlaube allen Seiten nicht Pop-Ups zu zeigen
        
        5) Android Devices, welche Chrome nutzen: Oben rechts, klickst du auf den Icon ‘Menü und mehr’. Wähle Einstellungen. Am Rand, wählst du erweiterte Einstellungen. Unter ‚Privacy‘ klickst du auf ‚Content Settings‘. Unter Pop-Ups, wählst du Option: Erlaube allen Seiten/Erlaube allen Seiten nicht Pop-Ups zu zeigen.
      - Ich habe eine Fehlermeldung zum Auslassen einer Frage erhalten.
      - Um dein Assessment erfolgreich zu absolvieren, müssen alle Frage beantwortet werden. Fehlende Antworten werden dir aufgezeigt, wenn du dein Assessment einreichen möchtest. Wenn du diese Benachrichtung bekommst, klicke auf die Seitennummer unterhalb der Fehlerbenachrichtung. Du wirst auf die Seite, fehlender Informationseingabe, geleitet. Wenn du alle Antworten eingeben hast, kannst du ‚Return to Error Page‘ auswählen und dein Assessment erneut einreichen.
      - Ich möchte meine Terminselektion bestätigen.
      - Für die Beratung zu Terminen und Angebotskonditionen, kontaktiere uns.
    - Mein Jobangebot
      - Wie ist der Stand meines Jobangebots?
      - Um den Status deiner Bewerbung einzusehen, logge dich bitte in deinem Kandidatenprofil unter amazon.force.com ein. Dein Bewerbungsstatus kannst du auf der linken Seite, unter ‚Jobs I have applied to‘ Option im rechten Feld sehen.
      - Ich habe einen Terminplan zugewiesen bekommen, muss jedoch eine Änderung anfragen.
      - Um einen neuen Starttermin zu vereinbaren, kontaktiere uns bitte 2 Wochen vor deinem Termin. Ein Recruiter wird dir dabei mögliche Änderungsoptionen aufzeigen. Änderung der Bewerbung unmittelbar vor Starttermin werden nicht akzeptiert.
      - Wie/Wann werde ich meinen Vertrag erhalten?
      - Der Vertrag wird via Post 2-3 Wochen vor Starttermin versendet.
      - Wieviele Tage/Stunden einer Woche, werde ich arbeiten?
      - Ein Recruiter wird dir die Konditionen aufzeigen. Im Allgemeinen arbeiten unsere Kundenservicemitarbeiter 5 Tage, 40 Stunden, die Woche. Im Einklang mit den Arbeitsrechtregulierungen in Deutschland, dürfen 10 Stunden pro Tag, bei entsprechender Pausenzeitberücksichtigung, nicht überschritten werden.
      - Wie kann ich dir angefragten Dokumente in meinem Profil hochladen?
      - 1. Logge dich in Amazon.force.com mit deinem Usernamen und Passwort ein
        2. Klicke rechts oben, wo es ‘Menü’ aufzeigt
        3. Klicke auf die Information ‘Meine persönlichen Informationen’
        4. Dann klicke rechts auf ‘Anhang hinzufügen’
        5. Dann klicke auf ‘Durchsuchen’, such das Dokument was du hochladen möchtest und klicke auf ‘Hochladen’.
    - Mein Day 1
      - Wo soll ich an meinem Day 1 sein?
      - Dein Recruiter wird dir aufzeigen, für welchen Amazon Standort du an deinem ersten Tag terminiert bist! Du kannst die genauen Standorte folgendem Link entnehmen: http://www.amazonjobs.cr/#campus.
      - Welche anderen Services werde ich bei Amazon finden?
      - An deinem ersten Tag bei Amazon wirst du folgenden vorfinden:
        
        Eine Kantine: Wo du dir Snacks und Mittagessen holen kannst
        Parkplatzmöglichkeiten: Für die Nutzung ist es notwendig dein Mitarbeiterschild im Büro anzufragen
        Kühlschrank und Mikrowelle: Wenn du möchtest, bring dein eigenes Essen mit
        Schließfächer: Aus Sicherheitsgründen musst du dein eigenes Schloss mitbringen
        Freie Transportmöglichkeiten: An deinem ersten Tag wird dich dein Trainer wissen lassen, was es erfordert diesen Service zu nutzen.
    - Meine online einstellungsrelevanten Dokumente.
      - Welche einstellungsrelevanten Unterlagen werden benötigt?
      - - Lebenslauf
        - Kopie des Personalausweises oder Reisepass (beidseitig)
        - Kopie des Sozialversicherungsausweises
        - Aktuelle Mitgliedsbescheinigung der Krankenkasse (nicht älter als 4 Wochen)
        - Offizieller Nachweis für die Steueridentifikationsnummer
        - Bankverbindung
        - ggf. Kopie der Geburtsurkunde des Kindes
        - ggf. Aufenthaltsgenehmigung und Arbeitserlaubnis
      - Ich habe keine Anweisungen zur Vervollständigung meiner einstellungsrelevanten Dokumente erhalten.
      - Vor deinem Starttag erhälst du eine E-Mail, welche dich zu Vervollständigung deiner Dokumente auffordert. Die E-Mail kommt von folgender Adresse: MyDocs-noreply@onbaseonline.com. Wir schlagen dir deshalb vor, diese Adresse in deinem Adressbuch abzuspeichern und deinen Spam-Ordner zu kontrollieren, um ihren Erhalt sicherstellen zu können.
      - Sind meine einstellungsrelevanten Dokumente vollständig?
      - Du kannst die Vollständigkeit deiner Dokumente bestätigen, indem du dich in deinem MyDocs Portal einloggst: https://amazon.onbaseonline.com. Auf der linken Seite, siehst du 'Read and Accept your Documents' Sektion. Wenn du "You don't have any documents to sign right now" siehst, dann wurden deine Dokumente erfolgreich hochgeladen! Wenn du diese Nachricht nicht erhälst, dann überprüfe und akzeptiere weitere Dokumente. Wenn dies dein erster Zutritt in MyDocs ist, klicke auf den Passwort vergessen Link, um dein Passwort zurücksetzen zu lassen.
      - Ich bekomme eine Fehlermeldung, wenn ich versuche meine Dokumente zu vervollständigen.
      - Wir empfehlen dir entweder den Internet Explorer oder Firefox als deinen Internetbrowser festzusetzen, wenn du MyDocs aufrufen möchtest. Zusätzlich, unterschreibe deine Dokumente bitte am Computer und nicht via Mobilendgerät (Smartphone oder Tablet).
      - Wie logge ich mich ein?
      - Du kannst das MyDocsportal aufrufen indem du hier klickst: https://amazon.onbaseonline.com/. Du kannst dich nicht einloggen bevor du nicht die E-Maileinaldung mit Zutrittsverweis bekommst.Bitte versuch nicht dich einzuloggen, bis diese E-Mail kommt. Wenn dies dein erster Zutritt in MyDocs ist, klicke auf den Passwort vergessen Link, um dein Passwort zurücksetzen zu lassen.
    - Weitere Fragen?
      - Weitere Fragen?
      - Wenn du weitere Fragen hast, kontaktiere uns gerne via Mail.
  - Virtueller Kundenservice
    - Mein Kandidatenprofil
      - Ich möchte mein Passwort zurücksetzen
      - Füge applicationhelp@amazon.com zu deinem E-Mail Adressbuch, um sicherstellen zu können, dass du die Passwort Reset- E-Mail bekommst.
        
        Tu dies und versuche die Rückstellung deines Passworts durch folgende Schritte anzustoßen:
        1. Gehe zu deinem Kandidatenprofil https://amazon.force.com/
        2. Klicke auf ‘Passwort vergessen?’
        3. Füge die E-Mail Adresse ein, welche du bei Bewerbungserstellung benutzt hast. Wenn du kein Profil erstellt hast, kannst du dies unter https://amazon.force.com/ tun, indem du auch "Registrier dich hier" tätigen
        4. Klicke auf ‘Weiter’
        
        Du wirst eine E-Mail von applicationhelp@amazon.com erhalten mit einem Link zum Zurücksetzen deines Passworts!
        
        Checke deine Inbox und Spamordner für die Passwort-Rückstellungs-E-Mail. In einigen Fällen, kann es bis zu einer Stunde bis Erhalt dauern.
        
        Du musst applicationhelp@amazon.com, recruiting-systems-prod@amazon.com und noreply-ops-jobs@amazon.com zu deinem E-Mail Adressbuch hinzufügen, um sicherzustellen, dass du unsere E-Mails erhälst.
      - Ich werde nach einem Usernamen gefragt, um mein Passwort zurücksetzen zu können
      - Das bedeutet, dass der Rückstellungslink für das Passwort ausgelaufen ist. Stelle dein Passwort erneut zurück, um einen neuen Link zu erhalten.
        Du kannst dein Passwort zurücksetzen, durch Befolgung folgender Schritte:
        1. Gehe zu deinem Kandidatenprofil amazon.force.com
        2. Klicke auf ‘Passwort vergessen?’
        3. Füge die E-Mail Adresse ein, welche du bei Bewerbungserstellung benutzt hast.
        4. Klicke auf ‘Weiter’ und erhalte einen Link zum Zurücksetzen deines Passworts!
        
        Checke deine Inbox und Spamordner für die Passwort-Rückstellungs-E-Mail. In einigen Fällen, kann es bis zu einer Stunde bis Erhalt dauern.
        Du musst applicationhelp@amazon.com, recruiting-systems-prod@amazon.com und noreply-ops-jobs@amazon.com zu deinem E-Mail Adressbuch hinzufügen, um sicherzustellen, dass du unsere E-Mails erhälst.
      - Mein Emailadresse ist bereits im System hinterlegt
      - Du hast bereits ein Kandidatenprofil in unserem System!
        Du kannst dein Passwort zurücksetzen, durch Befolgung folgender Schritte:
        1. Gehe zu deinem Kandidatenprofil https://amazon.force.com/
        2. Klicke auf ‘Passwort vergessen?’
        3. Füge die E-Mail Adresse ein, welche du bei Bewerbungserstellung benutzt hast. Wenn du kein Profil erstellt hast, kannst du dies unter https://amazon.force.com/ tun, indem du auch "Registrier dich hier" tätigen
        4. Klicke auf ‘Weiter’
        
        Du wirst einen Link für das Zurücksetzen deines Passworts erhalten!
        Checke deine Inbox und Spamordner für die Passwort-Rückstellungs-E-Mail. In einigen Fällen, kann es bis zu einer Stunde bis Erhalt dauern.
        
        Du musst applicationhelp@amazon.com, recruiting-systems-prod@amazon.com und noreply-ops-jobs@amazon.com zu deinem E-Mail Adressbuch hinzufügen, um sicherzustellen, dass du unsere E-Mails erhälst.
      - Ich möchte meine Profilinformationen bestätigen oder abändern
      - Du kannst Profilinformationen bestätigen oder abändern durch das Befolgen folgender Schritte:
        1. Logge dich in deinem Kandidatenprofil ein amazon.force.com
        2. Klicke auf ‘Edit’ neben ‘Meine persönlichen Informationen’
        Du wirst auf die Edit Profilseite weitergeleitet, wo du Informationen in deinem Profil abändern kannst. Wenn du Änderungen vornimmst, stelle sicher auf ‚speichern‘ zu klicken.
        Falls die Information, welche du abändern möchtest nicht verfügbar ist, kontaktiere uns.
    - Meine Bewerbung
      - Was sind die Bewerbungsanforderung für die Position im virtuellen Kundenservice?
      - Um dich für eine Position im virtuelle Kundenservice zu bewerben, müssen folgende Grundanforderungen erfüllt werden:
        1. Mind. 18 Jahre
        2. Schulabschluss oder ähnliches
        3. Fließende Sprachkenntnisse in: Deutsch
        4. Stabile Kabel-Internetverbindung
        5. Wohnsitz in Deutschland
        6. Erfolgreiche Zustimmung zur Absolvierung unseres virtuellen Tests auf amazon.force.com
      - Wie bewerbe ich mich? Wie kann ich mich erneut bewerben?
      - Bewirb dich hier! Amazon.force.com benutzt Filterfunktionen um dir verfügbare Positionen in deinem Land aufzuzeigen.
        Zur Vervollständigung deiner Bewerbung und des Test, solltest du, ideallerweise, Mozilla Firefox festlegen. Du benötigst ein Headset und eine stabile Internetverbindung. Halte dich in ruhiger Umgebung auf, um Unterbrechungen zu vermeiden.
        Wenn du dich bereits beworben hast, logge dich in deinem Kandidatenprofil unter amazon.force.com.
      - Kann ich mich persönlich bewerben oder meinen Lebenslauf zusenden?
      - Eine Zusendung deines Lebenslaufes ist nicht notwendig, da die Bewerbung online stattfinden muss.
        Alle unsere aktuellen Vakanzen kannst du auf amazon.force.com einsehen.
      - Wie ist der Status meiner Bewerbung?
      - Du kannst den Status deine Bewerbung via folgenden Schritten einsehen:
        1. Logge dich in deinem Kandidatenprofil auf amazon.force.com ein
        2. Klickle auf das Menuzeichen, oben rechts
        3. Klicke auf "Jobs to which I have applied" im Auswahlfelds des Menü’s
        
        Hier kannst du alle deine Bewerbungsstati einsehen. Änderungen gehen dir via E-Mail zu.
        
        Du musst applicationhelp@amazon.com, recruiting-systems-prod@amazon.com und noreply-ops-jobs@amazon.com zu deinem E-Mail Adressbuch hinzufügen, um sicherzustellen, dass du unsere E-Mails erhälst.
        *Bitte beachte: Die Adressen akzeptieren KEINE eingehenden E-Mails und geben entpsrechend keine Antworten.
      - Warum wurde meine Bewerbung abgelehnt?
      - Die Ablehnung deiner Bewerbung kann viele Gründe haben. Wir können dir keine Details zur Ablehnung geben. Wenn du weiterhin Interesse hast, bewirb dich gerne wieder auf Position, für welche du dich qualifizierst, auf amazon.force.com.
      - Ich habe ausversehen mit 'Nein' auf eine Frage geantwortet und konnte meine Bewerbung nicht abschließen.
      - Wenn du ausversehen mit ‘Nein’ eine Frage beantwortet hast und deine Bewerbung nicht vervollständigen kannst, solltest du uns direkt kontaktieren.
      - Warum wurde meine Bewerbung zurückgezogen?
      - Es gibt eine Vielzahl von Gründen, warum deine Bewerbung verschoben wurde, bei der die meisten in folgenden zu finden sind:
        
        - Deine Bewerbung ist unvollständig
        
        - Du hast angewiesene Handlungen nicht getätigt, wie bspw. Das Aufsetzen eines Termins oder Vervollständigung angefragter Informationen
        
        - Du bist nicht zu deinem Termin erschienen
        
        Falls du noch interessiert bist, bewirb dich gerne erneut auf amazon.force.
      - Ich würde meine Bewerbung gerne zurückziehen.
      - Du kannst deine Bewerbung mit folgenden Schritten zurückziehen:
        1. Logge dich in deinem Profil unter amazon.force.com ein
        Auf der linken Seite siehst du angefragte Benachrichtigungen
        2. Klicke auf den ‘Remove’ link um deine Bewerbung von consideration.com zu entfernen.
      - Die Assessmentseite läd nicht.
      - Das Assessment öffnet ein neues Fenster, deshalb vergewissere dich, dass Pop-up Blockers deaktiviert sind. Der Internet Explorer oder Firefox stellen hierbei die besten Browseroptionen zur Vervollständigung deines Tests dar. Bitte vergewissere dich das Pop-Up Blocker deaktiviert sind.
        
        1) Windows Geräte, welche den Internet Explorer nutzen: Öffne den Internet Explorer, wähle den Tools Button, und wähle Internetoptionen. Im Privacy Tab, unter Pop-Up Blocker, wähle oder lösche den Einschaltbutton der Pop-Up Blocker Checkbox, und wähle ‚OK‘
        
        2) Windows Geräte, welche den Firefox nutzen: Öffne Firefox, wähle im Menu links unten die Fensterwahloptionen und klicke Content um Pop-Ups zu deaktivieren, deselektiere die Block Pop-Up Windows Box und wähle ‚OK‘
        
        3) Apple Geräte, welche Safari nutzen: Öffne Einstellungen. Erschließe Safari. In der allgemeinen Sektion klickst du auf die Umschalttaste neben dem Block Pop-Up um diesen zu aktivieren oder deaktivieren. Ein Grüner Schalter zeigt dir auf, dass der Blocker deaktiviert wurde
        
        4) Apple Geräte, welche Chrome nutzen: Öffne Chrome auf deinem Computer. Oben rechts klickst du auf das Symbol ‚Menü und mehr‘. Wähle Einstellungen. Am Rande, klickst du auf erweiterte Einstellungen. Unter ‚Privacy‘ klickst du auf ‚Content Settings‘. Unter Pop-Ups, wählst du Option: Erlaube allen Seiten/Erlaube allen Seiten nicht Pop-Ups zu zeigen
        
        5) Android Devices, welche Chrome nutzen: Oben rechts, klickst du auf den Icon ‘Menü und mehr’. Wähle Einstellungen. Am Rand, wählst du erweiterte Einstellungen. Unter ‚Privacy‘ klickst du auf ‚Content Settings‘. Unter Pop-Ups, wählst du Option: Erlaube allen Seiten/Erlaube allen Seiten nicht Pop-Ups zu zeigen.
      - Ich habe eine Fehlermeldung zum Auslassen einer Frage erhalten.
      - Um dein Assessment erfolgreich zu absolvieren, müssen alle Frage beantwortet werden. Fehlende Antworten werden dir aufgezeigt, wenn du dein Assessment einreichen möchtest. Wenn du diese Benachrichtung bekommst, klicke auf die Seitennummer unterhalb der Fehlerbenachrichtung. Du wirst auf die Seite, fehlender Informationseingabe, geleitet. Wenn du alle Antworten eingeben hast, kannst du ‚Return to Error Page‘ auswählen und dein Assessment erneut einreichen.
      - Ich möchte meine Terminselektion bestätigen.
      - Für die Beratung zu Terminen und Angebotskonditionen, kontaktiere uns.
    - Mein Jobangebot
      - Wie ist der Stand meines Jobangebots?
      - Um den Status deiner Bewerbung einzusehen, logge dich bitte in deinem Kandidatenprofil unter amazon.force.com ein. Dein Bewerbungsstatus kannst du auf der linken Seite, unter ‚Jobs I have applied to‘ Option im rechten Feld sehen.
      - Ich habe einen Terminplan zugewiesen bekommen, muss jedoch eine Änderung anfragen.
      - Um einen neuen Starttermin zu vereinbaren, kontaktiere uns bitte 2 Wochen vor deinem Termin. Ein Recruiter wird dir dabei mögliche Änderungsoptionen aufzeigen. Änderung der Bewerbung unmittelbar vor Starttermin werden nicht akzeptiert.
      - Wann werde ich meinen Vertrag erhalten?
      - Dein Arbeitsvertrag wird 2 Wochen vor Starttermin verschickt.
      - Wann werde ich mein Euqipment erhalten?
      - Wenn du deinen digitalen Vertrag unterschrieben hast, wird dein Equipment an deiner Adresse, eine Woche vor Start, versendet. Wenn dein Gebiet, keine Direktzustellung zulässt, wird das Equipment an das nächstliegende Cost-Rica Post-Office zugestellt.
      - Wieviele Tage/Stunden einer Woche, werde ich arbeiten?
      - Ein Recruiter wird dir die Konditionen aufzeigen. Im Allgemeinen arbeiten unsere Kundenservicemitarbeiter 5 Tage, 40 Stunden, die Woche. Im Einklang mit den Arbeitsrechtregulierungen in Deutschland, dürfen 10 Stunden pro Tag, bei entsprechender Pausenzeitberücksichtigung, nicht überschritten werden.
      - Wie kann ich dir angefragten Dokumente in meinem Profil hochladen?
      - 1. Logge dich in Amazon.force.com mit deinem Usernamen und Passwort ein
        2. Klicke rechts oben, wo es ‘Menü’ aufzeigt
        3. Klicke auf die Information ‘Meine persönlichen Informationen’
        4. Dann klicke rechts auf ‘Anhang hinzufügen’
        5. Dann klicke auf ‘Durchsuchen’, such das Dokument was du hochladen möchtest und klicke auf ‘Hochladen’.
    - Mein Day 1
      - Wen kann ich kontaktieren, wenn ich Probleme in der Verbindung mit Amazon Day habe?
      - Bitte nutze deine Festnetznummer um in Kontakt mit unserem VOTS (Virtual Operations Tech Support), zu kommen, welche dir weiteren Support geben.
        Telephone: 08000150705
    - Meine online einstellungsrelevanten Dokumente.
      - Ich habe keine Anweisungen zur Vervollständigung meiner einstellungsrelevanten Dokumente erhalten.
      - Vor deinem Starttag erhälst du eine E-Mail, welche dich zu Vervollständigung deiner Dokumente auffordert. Die E-Mail kommt von folgender Adresse: MyDocs-noreply@onbaseonline.com. Wir schlagen dir deshalb vor, diese Adresse in deinem Adressbuch abzuspeichern und deinen Spam-Ordner zu kontrollieren, um ihren Erhalt sicherstellen zu können.
      - Sind meine einstellungsrelevanten Dokumente vollständig?
      - Du kannst die Vollständigkeit deiner Dokumente bestätigen, indem du dich in deinem MyDocs Portal einloggst: https://amazon.onbaseonline.com. Auf der linken Seite, siehst du 'Read and Accept your Documents' Sektion. Wenn du "You don't have any documents to sign right now" siehst, dann wurden deine Dokumente erfolgreich hochgeladen! Wenn du diese Nachricht nicht erhälst, dann überprüfe und akzeptiere weitere Dokumente. Wenn dies dein erster Zutritt in MyDocs ist, klicke auf den Passwort vergessen Link, um dein Passwort zurücksetzen zu lassen.
      - Ich bekomme eine Fehlermeldung, wenn ich versuche meine Dokumente zu vervollständigen.
      - Wir empfehlen dir entweder den Internet Explorer oder Firefox als deinen Internetbrowser festzusetzen, wenn du MyDocs aufrufen möchtest. Zusätzlich, unterschreibe deine Dokumente bitte am Computer und nicht via Mobilendgerät (Smartphone oder Tablet).
      - Wie logge ich mich ein?
      - Du kannst das MyDocsportal aufrufen indem du hier klickst: https://amazon.onbaseonline.com/. Du kannst dich nicht einloggen bevor du nicht die E-Maileinaldung mit Zutrittsverweis bekommst.Bitte versuch nicht dich einzuloggen, bis diese E-Mail kommt. Wenn dies dein erster Zutritt in MyDocs ist, klicke auf den Passwort vergessen Link, um dein Passwort zurücksetzen zu lassen.
    - Weitere Fragen?
      - Weitere Fragen?
      - Wenn du weitere Fragen hast, kontaktiere uns gerne via Mail.
- English
  - Warehouse / Fulfillment
    - My Account
      - I need to reset my account password
      - Add hvh-portal-support@amazon.com and einsteigen@amazon.de to your e-mail address book to ensure you receive our password reset email.
        
        Follow these steps to reset your password:
        
        1. Go to your application account on https://amazon.force.com
        2. Click on "Forgot Password"
        3. 3. Enter the e-mail address you used when creating your application account. Note that this is not your Amazon.de account. If you haven't created an account yet, you can do this at httpss://amazon.force.com.
        4. Click "Next"
        
        You will receive an e-mail with a link to reset your password.
        
        Please check your inbox and spam folder for the password reset email. It may take up to an hour to receive this e-mail.
      - I am asked to enter a username to reset my password
      - Follow these steps to reset your password:
        
        1. Go to your application account on https://amazon.force.com
        2. Click on "Forgot Password"
        3. Enter the e-mail address you used when creating your application account. Note that this is not your Amazon.de account. If you haven't created an account yet, you can do this at httpss://amazon.force.com.
        4. Click "Next"
        
        You will receive an e-mail with a link to reset your password.
        
        Please check your inbox and spam folder for the password reset email. It may take up to an hour to receive this e-mail.
      - My e-mail address is already saved in the system
      - You already have an application account in our system!
        
        You can reset your password by following these steps:
        
        1. Go to your application account on https://amazon.force.com
        2. Click on "Forgot password?"
        3. Enter the e-mail address you used when creating your application account.
        4. Click "Next". You will receive an e-mail with a link to reset your password.
        
        Please check your inbox and spam folder for the password reset email. It may takes up to an hour to receive this e-mail.
        
        Add hvh-portal-support@amazon.com and einsteigen@amazon.de to your e-mail address book to ensure you receive our e-mails.
      - I need to confirm or edit information in my profile
      - You can confirm or edit information online by logging into your account at https://amazon.force.com
        
        Click on "Edit" next to "My personal information".
        
        You will be forwarded to the "Contact details" page. Here you can edit the information in your profile. Please klick "save" after making any changes.
        
        Contact us if the information you want to edit are not available.
    - My Application
      - How do I apply? Can I reapply?
      - Apply here! https://www.jobs-amazon.de
      - Can I apply in person or send you my CV?
      - It is not necessary to send in your CV. You need to complete the online application to be considered for our positions. You can find all our current vacancies at https://www.jobs-amazon.de
        
        In some cases it may be possible to apply on site. All information can be found at: https://www.jobs-amazon.de
      - How do I see the status of my application?
      - Follow the next steps to check the status of your application:
        
        1. Log into your application account at amazon.force.com.
        2. Click the "Menu" icon in the upper right corner.
        3. Click on "Jobs I have applied" from the drop-down menu.
        
        There you can see the status of the jobs you have applied for.
        
        You will be informed via e-mail about news on your application. Please add the following e-mail addresses to your address book to ensure that you receive our e-mails:
        
        hvh-portal-support@amazon.com and einsteigen@amazon.de
        
        Please note: It is NOT possible to send messages to hvh-portal-support@amazon.com. E-mails that you send to this address will not be answered.
      - Why was my application rejected?
      - We cannot give any specific information why an application has been rejected.
      - Why was my application withdrawn?
      - There are many reasons why an application is withdrawn. Here are some of the most common reasons:
        
        - The application is incomplete
        - The applicant has not taken action, e.g. no appointment was scheduled or the information requested has not been provided.
        - The applicant did not come to an agreed appointment.
        
        If you are still interested, please contact us.
      - I would like to transfer my current application to another location
      - To perform a location transfer, you must apply at the location where you want to work. If you have not yet applied, you can do so at https://www.jobs-amazon.de
        
        We cannot transfer applications to another location if the job is not available on our website.
        
        If you have already applied to the location where you would like to work, please click on the 'call me now' option below.
      - I would like to withdraw my application.
      - Please follow the next steps to withdraw your application:
        
        1. Log into your application account at https://amazon.force.com
        
        You can see the jobs you have applied for on the left side.
        
        2. Click on the link "Withdraw" to withdraw your application.
      - I would like to change my shift or availability.
      - Please contact us to process your shift availability.
    - My Appointment
      - I am trying to make an appointment, but no appointments are available
      - Appointments are assigned quickly! Please continue to check your profile for future dates.
        
        To search for available appointments, please proceed as follows:
        
        1. Log into your application account at https://amazon.force.com
        2. Click the "Menu" icon in the upper right corner.
        3. Click on "Jobs I've Applied To".
        
        You can click on "Schedule" to select from the available dates.
      - I try to make an appointment, but none of the available dates matches my needs
      - Please continue to check your profile for future dates.
        
        To search for available appointments, please proceed as follows:
        
        1. Log into your application account at https://amazon.force.com
        2. Click the "Menu" icon in the upper right corner.
        3. Click on "Jobs I've Applied To".
        
        You can click on "Schedule" to select from the available dates.
      - I have made a future appointment, but I have to reschedule it.
      - To change your appointment, please proceed as follows:
        
        1. Log into your application account at https://amazon.force.com
        2. Click the "Menu" icon in the upper right corner.
        3. Click on "Jobs I've Applied To".
        4. Click on "Change appointment" under "Appointments" to select a new appointment
        
        If no new appointments are available, you cannot change your appointment at this time.
        
        If you are unable to meet your current appointment, please cancel your appointment. This will grant you the opportunity to make a new appointment as soon as additional appointments are available. You can cancel the appointment in your candidate account at https://amazon.force.com under the "My Jobs" tab.
      - I had an appointment in the past, but I could not meet the schedule and I have to make a new one.
      - To change your last appointment, please cancel it under "Jobs I have applied". You can find this in the menu in the upper right corner of your candidate account at https://amazon.force.com
        
        This action will update your status in order to schedule a new appointment under "Jobs I have applied" in your candidate account.
        
        Please note you can only make a new appointment if new appointments are available. If no appointments are available, continue checking your emails and check "Jobs I have applied" to see if new appointments are available.
      - I would like to confirm the details of my upcoming appointment
      - You can log into your candidate account at https://amazon.force.com and click on the tap "My Orders" to view details of future events you have scheduled
      - I would like to request accommodation for an upcoming date
      - To request accommodation for an upcoming date, please contact us. If you need a sign language interpreter for an upcoming appointment, please note the request must be done at least three working days before the appointment so an interpreter can be booked.
    - My Work Permit
      - I have to provide my work permit details
      - Please contact us.
    - My Job Offer
      - When will I receive an invitation to sign the contract?
      - Once you have fulfilled the recruitment requirements, you will be informed via e-mail and telephone of the contract signing date as soon as appointments become available.
        
        The notice period you specified during interview will be taken into account. If you would like to update your notice period, please contact us.
        
        The staffing requirements vary, so we cannot provide a specific time frame in which you will sign your contract. You will be informed of the start date when you sign the contract.
        
        We will contact you as soon as possible. Thank you for your patience in this part of the recruitment process!
      - When will I know my start date?
      - You will be informed of the start date when you sign the contract.
        
        The notice period you specified during interview will be taken into account. If you would like to update your notice period, please contact us.
      - I would like to change my shift or availability
      - Please contact us to process your shift availability.
      - Will I get social benefits? What social benefits are offered?
      - Amazon offers comprehensive social benefit packages for all employees. Further information on social benefits is will be given during the recruitment process.
Colombia
- Español ( Spanish )
  - Servicio al Cliente
    - Mi cuenta de candidato
      - Necesito restablecer la contraseña de mi cuenta
      - Debe agregar col-csajobs@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de recibir nuestro correo electrónico de restablecimiento de contraseña.
        
        Haga esto y luego intente restablecer su contraseña siguiendo estos pasos:
        
        1. Vaya a su cuenta de candidato en https://amazon.force.com/
        2. Haga clic en '¿Ha olvidado la contraseña?'
        3. Ingrese la dirección de correo electrónico que utilizó cuando creó su cuenta candidata. Si aún no ha creado una cuenta, puede hacerlo en https://amazon.force.com/ haciendo clic en "Registrarse aquí".
        4. Haga clic en 'Continuar'
        
        Recibirás un correo electrónico de col-csajobs@amazon.com con un enlace para restablecer su contraseña
        
        Verifique las carpetas de la bandeja de entrada y correo no deseado para el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibirse el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar col-csajobs@amazon.com, recruiting-systems-prod@amazon.com y noreply-ops-jobs@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de recibir nuestros correos electrónicos
      - Me piden que proporcione un nombre de usuario para restablecer mi contraseña
      - Esto significa que el enlace de restablecimiento de contraseña ha expirado. Restablezca su contraseña nuevamente para obtener un nuevo enlace.
        
        Puede restablecer su contraseña siguiendo estos pasos:
        1. Vaya a su cuenta de candidato en amazon.force.com
        2. Haga clic en '¿Ha olvidado la contraseña?'
        3. Ingrese la dirección de correo electrónico que utilizó cuando creó su cuenta candidata
        4. Haga clic en Continuar ¡Recibirá un correo electrónico con un enlace para restablecer su contraseña!
        
        Verifique las carpetas de la bandeja de entrada y correo no deseado para el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibirse el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar col-csajobs@amazon.com, recruiting-systems-prod@amazon.com y noreply-ops-jobs@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de recibir nuestros correos electrónicos.
      - Mi dirección de correo electrónico ya está en el sistema
      - ¡Ya tienes una cuenta de candidato en nuestro sistema!
        
        Puede restablecer su contraseña siguiendo estos pasos:
        1. Vaya a su cuenta de candidato en amazon.force.com
        2. Haga clic en '¿Ha olvidado la contraseña?' enlazar
        3. Ingrese la dirección de correo electrónico que utilizó cuando creó su cuenta candidata
        4. Haga clic en 'Continuar'
        
        Recibirás un correo electrónico con un enlace para restablecer tu contraseña
        
        Verifique las carpetas de la bandeja de entrada y correo no deseado para el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibirse el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar col-csajobs@amazon.com, recruiting-systems-prod@amazon.com y noreply-ops-jobs@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de recibir nuestros correos electrónicos.
      - Necesito confirmar o editar información en mi perfil
      - Puede confirmar o editar información en su cuenta siguiendo estos pasos:
        
        1. Ingrese a su cuenta de candidato en amazon.force.com
        2. Haga clic en 'Editar' al lado de 'Mi información personal'
        
        Será dirigido a la página Editar perfil, donde puede editar la información en su perfil. Si realiza algún cambio, asegúrese de hacer clic en "Guardar".
        
        Si la información que desea editar no está disponible, contáctenos: col-csajobs@amazon.com.
    - Mi aplicación
      - ¿Cómo me inscribo? ¿Puedo volver a aplicar?
      - ¡Aplica aquí! amazon.force.com use los filtros para ubicar los puestos disponibles en su pais.
        
        Si ya ha aplicado, inicie sesión en su cuenta de candidato en amazon.force.com.
        
        En caso de no obtener los resultados requeridos en las pruebas, puede postularse nuevamente después de 3 meses de la fecha inicial de postulación.
      - ¿Puedo presentar una solicitud en persona o enviarle mi curriculum?
      - No es necesario enviar un currículum. Para ser considerado para cualquiera de nuestros puestos, debe completar la solicitud en línea. Todas nuestras vacantes actuales se pueden ver en www.amazon.com/apply.
        
        Si desea presentarse en nuestras instalaciones en persona contáctenos: col-csajobs@amazon.com.
      - ¿Cuál es el estado de mi aplicación?
      - Puede verificar el estado de su aplicación siguiendo estos pasos.
        
        1. Ingrese a su cuenta de candidato en amazon.force.com
        2. Haga clic en el ícono de menú en la esquina superior derecha
        3. Haga clic en "Trabajos a los que he aplicado" en el menú desplegable
        
        Ahí, puede ver el estado de los trabajos que ha solicitado. Se le notificará por correo electrónico cualquier actualización relacionada con su aplicación.
        
        Para asegurarse de recibir nuestros correos electrónicos, agregue las direcciones de correo electrónico a continuación a su libreta de direcciones. recruiting-systems-prod@amazon.com, noreply-ops-jobs@amazon.com, col-csajobs@amazon.com.
        
        * Tenga en cuenta: estos correos electrónicos NO aceptan mensajes entrantes. Cualquier correo electrónico enviado a estas direcciones no recibirá una respuesta.
      - ¿Por qué fue rechazada mi aplicación?
      - Hay una variedad de razones por las cuales una aplicación es rechazada. No podemos proporcionar detalles sobre por qué una aplicación ha sido rechazada. Si aún está interesado, puede volver a solicitar los puestos para los que califica en amazon.com/apply.
      - Accidentalmetne respondí 'No' a una pregunta y no pude terminar mi solicitud
      - Si accidentalmente respondió 'No' a una pregunta y no pudo completar su solicitud, deberá contactarnos para recibir ayuda enviando un correo electronico a col-csajobs@amazon.com.
      - ¿Por qué se retiró mi aplicación?
      - Hay una variedad de razones por las cuales se retira una aplicación. Estas son algunas de las razones más comunes:
        
        - La aplicación está incompleta.
        
        - El candidato no realizó ninguna acción, como programar una cita o completar la información solicitada.
        
        - El candidato no llegó a una cita programada.
        
        Si aún está interesado, puede volver a solicitar las vacantes disponibles en amazon.force.com.
      - Me gustaría retirar mi aplicación
      - Puede retirar su aplicación siguiendo estos pasos.
        
        1. Ingrese a su cuenta en amazon.force.com
        
        En el lado izquierdo de la página, verá los puestos que ha solicitado.
        
        2. Haga clic en el enlace 'Retirar' para eliminar su aplicación de la consideración.
      - La página de las pruebas no carga
      - La prueba se abre en una ventana nueva, por favor verifica que el bloqueador de ventana emergente esté desactivado. Usa Google Chrome para presentar tus pruebas.
      - ¿Cuáles son los requisitos basicos para ésta vacante?
      - Para aplicar a vacantes disponibles en Servicio al Cliente, debes cumplir con los siguientes requisitos básicos:
        1. Tener más de 18 años de edad
        2. Ser bachiller (Certificable)
        3. Hablar fluidamente uno de los siguientes idiomas: Español, Inglés, Portugues.
        4. Aprovar exitosamente las pruebas virtuales que puedes tomar desde amazon.force.com
      - ¿Qué documentos debo subir?
      - Los documentos mínimos requeridos son: Cedula de ciudadanía (cedula de extranjería y pasaporte para extranjeros), diploma de bachiller y certificado de antecedentes judiciales.
      - ¿En qué formato debo subir mis documentos?
      - Formatos permitidos: PDF, PNG, JPG.
      - ¿Puedo trabajar desde casa?
      - Si, tenemos modalidad de trabajo presencial y virtual. Las posiciones de trabajo virtual están publicadas bajo la modalidad VCS en nuestro portal amazon.jobs.
      - ¿Cuáles son los pasos a seguir después de presentar las pruebas?
      - El equipo de reclutamiento revisará de manera individual los resultados de las pruebas. Una vez completado éste proceso, uno de nuestros reclutadores estará en contacto para comunicarle los siguientes pasos.
    - Mi verificación de antecedentes
      - Verificación de antecedentes
      - Para dar inicio a su verificacion de antecedentes usted recibira un correo de nuestro proveedor Accurate con la explicacion de los pasos a seguir y la informacion que debe brindar.
        
        Para mas informacion contáctenos: col-csajobs@amazon.com.
      - ¿Cómo obtengo mi certificado judicial?
      - Sigua los siguientes pasos:
        1. Ingrese a https://antecedentes.policia.gov.co:7005/WebJudicial/
        2. Seleccione "Acepto" a los Términos de Uso y haga click en "Enviar"
        3. Ingrese sus datos básicos en los campos solicitados y haga click en "Buscar"
        4. Tome un screenshot thel antecedente y guárdelo. Asegurese que su nombre completo aparezca después de tu número de cédula.
        ¡Eso es todo!
      - Mi nombre no aparece en el certificado judicial. ¿Qué debo de hacer?
      - Debe solicitar un antecedente con su nombre por medio del siguiente correo: dijin.araic-atc@policia.gov.co. Adjunte una copia de su C.C. requiriendo que le actualicen el nombre completo.
    - Mi oferta de trabajo
      - ¿Cuál es el estado de mi oferta de trabajo?
      - Puede verificar el estado de su oferta iniciando sesión en su cuenta de candidato en amazon.force.com. Su (s) aplicación (es) y el estado se encontrarán en el lado izquierdo de la página, o debajo de la opción "Empleos que he aplicado a" en el menú en la esquina superior derecha.
    - Tengo otra pregunta
      - Otra pregunta
      - Si tienea mas dudas contáctanos por correo electronico: col-csajobs@amazon.com.
United Kingdom
- English
  - Warehouse / Fulfillment
    - My Account
      - I need to reset my account password
      - Add applicationhelp@amazon.com to your e-mail address book to ensure you receive our password reset email. Follow these steps to reset your password:
        
        1. Go to your application account on https://amazon.force.com.
        
        2. Click on "Forgot Password" 3.
        
        3. Enter the e-mail address you used when creating your application account. Note that this is not your Amazon.com account. If you haven't created an account yet, you can do this at https://amazon.force.com.
        
        4. Click "Next"You will receive an e-mail with a link to reset your password.Please check your inbox and spam folder for the password reset email. It may take up to an hour to receive this e-mail.
      - I am asked to enter a username to reset my password
      - Follow these steps to reset your password:
        
        1. Go to your application account on https://amazon.force.com.
        
        2. Click on "Forgot Password"
        
        3. Enter the e-mail address you used when creating your application account. Note that this is not your Amazon.com account. If you haven't created an account yet, you can do this at https://amazon.force.com.
        
        4. Click "Next"You will receive an e-mail with a link to reset your password.Please check your inbox and spam folder for the password reset email. It may take up to an hour to receive this e-mail.
      - My e-mail address is already saved in the system
      - You already have an application account in our system! You can reset your password by following these steps:
        
        1. Go to your application account on https://amazon.force.com .
        
        2. Click on "Forgot password?"
        
        3. Enter the e-mail address you used when creating your application account.
        
        4. Click "Next"You will receive an e-mail with a link to reset your password. Please check your inbox and spam folder for the password reset email. It may takes up to an hour to receive this e-mail. Add hvh-portal-support@amazon.com to your e-mail address book to ensure you receive our e-mails.
      - I need to confirm or edit information in my profile
      - You can confirm or edit information online by logging into your account at https://amazon.force.com Click on "Edit" next to "My personal information". You will be forwarded to the "Contact details" page. Here you can edit the information in your profile. Please click "save" after making any changes. Contact us if the information you want to edit are not available.
    - My Application
      - How do I apply? Can I reapply?
      - Apply here! https://www.Amazon.Jobs.
      - Can I apply in person or send you my CV?
      - It is not necessary to send in your CV. You need to complete the online application to be considered for our positions. You can find all our current vacancies at https://www.amazon.jobs. In some cases it may be possible to apply on site. All information can be found at: https://www.amazon.jobs.
      - How do I see the status of my application?
      - Follow the next steps to check the status of your application:
        
        1. Log into your application account at amazon.force.com.
        
        2. Click the "Menu" icon in the upper right corner.
        
        3. Click on "Jobs I have applied" from the drop-down menu. There you can see the status of the jobs you have applied for.You will be informed via e-mail about news on your application. Please add the following e-mail addresses to your address book to ensure that you receive our e-mails: hvh-portal-support@amazon.com. Please note: It is NOT possible to send messages to hvh-portal-support@amazon.com. E-mails that you send to this address will not be answered.
      - Why was my application rejected?
      - We cannot give any specific information why an application has been rejected.
      - Why was my application withdrawn?
      - There are many reasons why an application is withdrawn. Here are some of the most common reasons:
        
        - The application is incomplete
        
        - The applicant has not taken action, e.g. no appointment was scheduled or the information requested has not been provided.
        
        - The applicant did not come to an agreed appointment. If you are still interested, you can reapply for open vacancies at https://www.amazon.jobs.
      - I would like to transfer my current application to another location
      - To perform a location transfer, you must apply at the location where you want to work. If you have not yet applied, you can do so at https://www.amazon.jobs. We cannot transfer applications to another location if the job is not available on our website. If you have already applied to the location where you would like to work, please click on the 'call me now' option below.
      - I would like to withdraw my application.
      - Please follow the next steps to withdraw your application:
        
        1. Log into your application account at https://amazon.force.com. You can see the jobs you have applied for on the left side.
        
        2. Click on the link "Withdraw" to withdraw your application.
      - I would like to change my shift or availability.
      - Please contact us to process your shift availability.
      - I would like to confirm my current shift assignment
      - Please contact us to confirm your current shift assignment. Please note that no shifts are assigned until an applicant has participated in an interview. In some cases, a shift can only be assigned later.
    - My Appointment
      - I am trying to make an appointment, but no appointments are available
      - Appointments are assigned quickly! Please continue to check your profile for future dates. To search for available appointments, please proceed as follows:
        
        1. Log into your application account at https://amazon.force.com. Click the "Menu" icon in the upper right corner.
        
        2. Click on "Jobs I have applied".You can click on "Schedule" to select from the available dates.
      - I try to make an appointment, but none of the available dates matches my needs
      - Please continue to check your profile for future dates. To search for available appointments, please proceed as follows:
        
        1. Log into your application account at https://amazon.force.com. Click the "Menu" icon in the upper right corner.
        
        2. Click on "Jobs I have applied". You can click on "Schedule" to select from the available dates.
      - I have made a future appointment, but I have to reschedule it.
      - To change your appointment, please proceed as follows:
        
        1. Log into your application account at https://amazon.force.com.
        
        2. Click the "Menu" icon in the upper right corner.
        
        3. Click on "Jobs I have applied".
        
        4. Click on "Change appointment" under "Appointments" to select a new appointment. If no new appointments are available, you cannot change your appointment at this time. If you are unable to meet your current appointment, please cancel your appointment. This will grant you the opportunity to make a new appointment as soon as additional appointments are available. You can cancel the appointment in your candidate account at amazon.force.com under the "My Jobs" tab.
      - I had an appointment in the past, but I could not meet the schedule and I have to make a new one.
      - To change your last appointment, please cancel it under "Jobs I have applied". You can find this in the menu in the upper right corner of your candidate account at amazon.force.com. This action will update your status in order to schedule a new appointment under "Jobs I have applied" in your candidate account. Please note you can only make a new appointment if new appointments are available. If no appointments are available, continue checking your emails and check "Jobs I have applied" to see if new appointments are available.
      - I would like to confirm the details of my upcoming appointment
      - You can log into your candidate account at amazon.force.com (https://amazon.force.com) and click on the tap "My Orders" to view details of future events you have scheduled.
      - I would like to request accommodation for an upcoming date
      - To request accommodation for an upcoming date, please contact us. If you need a sign language interpreter for an upcoming appointment, please note the request must be done at least three working days before the appointment so an interpreter can be booked.
    - My Work Permit
      - I have to provide my work permit details
      - Please contact us.
    - My Job Offer
      - When will I receive an invitation to sign the contract?
      - Once you have fulfilled the recruitment requirements, you will be informed via e-mail and telephone of the new hire orientation date as soon as appointments become available. The notice period you specified during interview will be taken into account. If you would like to update your notice period, please contact us. The staffing requirements vary, so we cannot provide a specific time frame in which you will attend an orientation event. You will be informed of the start date prior to your orientation event. We will contact you as soon as possible. Thank you for your patience in this part of the recruitment process!
      - When will I know my start date?
      - You will be informed of the start date prior to your orientation event. The notice period you specified during interview will be taken into account. If you would like to update your notice period, please contact us.
      - I would like to change my shift or availability
      - Please contact us to process your shift availability.
      - I would like to confirm my current shift assignment
      - To confirm your current shift assignment, please contact us. Please note that no shifts are assigned until an applicant has participated in an interview. In some cases, a shift can only be assigned later.
      - Will I get social benefits? What social benefits are offered?
      - Amazon offers comprehensive social benefit packages for all employees. Further information on social benefits will be given during the recruitment process.
    - Disability Adjustment
      - I would like to request a Disability Adjustment
      - Please contact us using the options below.
  - Contact Center
    - My Candidate Account
      - I need to reset my account password
      - You must add applicationhelp@amazon.com to your email address book to make sure you receive our password reset email.
        
        Do this and then try to reset your password by following these steps:
        
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on "Register here".
        4. Click on 'Continue'
        
        You will receive an email from applicationhelp@amazon.com with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I am being asked to provide a username in order to reset my password
      - This means that the password reset link has expired. Reset your password again to get a new link.
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address that you used when you created your candidate account
        4. Click Continue You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - My email address is already in the system
      - You already have a candidate account in our system!
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?' link
        3. Enter the email address that you used when you created your candidate account
        4. Click on 'Continue'
        
        You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I need to confirm or edit information on my profile
      - You can confirm or edit information in your account by following these steps:
        
        1. Log into your candidate account at amazon.force.com
        2. Click on 'Edit' next to 'My personal information'
        
        You will be directed to the Edit profile page, where you can edit the information in your profile. If you make any changes, be sure to click "Save".
        
        If the information you want to edit is not available, contact us.
    - My Application
      - What are the basic requirements for this position?
      - To apply for positions available in the Customer Service area, you must meet the following basic requirements:
        1. Be over 18 years of age
        2. High school Diploma or equivalent (Complete and approved)
        3. Speak fluently at least one of the following languages: Spanish, English, Portuguese.
        4. Successfully approve our virtual testing process that you can take online from amazon.force.com.
      - How do I apply? Can I reapply?
      - Apply here! Amazon.force.com use the filters to locate the positions available in your country.
        
        To complete the application and tests you must do it from a Windows computer using, preferably, Mozilla Firefox as a search engine. You need to have a headset and a stable connection to the internet. Try to be in a quiet place without interruptions.
        
        If you have already applied, log in to your candidate account at amazon.force.com.
      - Can I apply in person or send my resume?
      - It is not necessary to send a resume To be considered for any of our positions, you must complete the application online.
        All of our current vacancies can be viewed at amazon.force.com.
      - What is the status of my application?
      - You can check the status of your application by following these steps.
        
        1. Log into your candidate account at amazon.force.com
        2. Click on the menu icon in the upper right corner
        3. Click on "Jobs to which I have applied" in the drop-down menu
        
        There, you can see the status of the jobs you have requested. You will be notified by email of any update related to your application.
        
        To make sure you receive our emails, add the email addresses below to your address book. recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com applicationhelp@amazon.com
        
        *Please note: these emails do NOT accept incoming messages. Any email sent to these addresses will not receive a response.
      - How am I going to be informed about the next steps of my application?
      - Your application steps' progression will be communicated to you via e-mail. We recommend to regularly check your e-mail box.
      - Why was my application rejected?
      - There are a variety of reasons why an application is rejected. We can not provide details about why an application has been rejected. If you are still interested, you can reapply for the positions for which you qualify at amazon.force.com.
      - I accidentally answered "No" to a question and couldn't finish my application.
      - If you accidentally answered 'No' to a question and could not complete your application, you should contact us directly for help.
      - Why was my application withdrawn?
      - There are a variety of reasons why an application is removed, these are some of the most common reasons:
        
        - The application is incomplete
        
        - The candidate did not take any action, such as scheduling an appointment or completing the requested information
        
        - The candidate did not arrive at a scheduled appointment
        
        If you are still interested, you can reapply for available vacancies at amazon.force.com.
      - I would like to withdraw my application
      - You can withdraw your application by following these steps.
        
        1. Log into your account at amazon.force.com
        On the left side of the page, you will see the posts you have requested.
        
        2. Click on the 'Remove' link to remove your application from consideration.
      - The assessment page will not load
      - The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that popup blockers have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        
        1) Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button , and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
        
        2) Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click Ok.
        
        3) Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
        
        4) Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.
        
        5) Android Devices using Chrome: At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.
      - I received an error about leaving questions blank
      - In order to successfully complete the assessment, all questions must be answered. Missing answers to questions will be brought to your attention when you try to submit the assessment. If you are receiving an error message that you have left questions blank, please click on the page number below the error message. You will be taken to the page of the assessment where a question is blank. Once you have selected an answer for each question, you can select 'Return to Error Page' to correct any additional errors and submit the assessment.
      - Need to confirm my schedule selection
      - For consults about schedules and offer details contact us.
    - My Background Check
      - My Background Check
      - To begin your background check you will receive an email from our Accurate provider with the explanation of the steps to follow and the information you must provide to complete the process, you must complete these actions promptly as the process may expire if it is not completed on time.
        To contact our provider directly you can send an email to: customer_service@accuratebackground.com.
    - My Job Offer
      - What is the status of my job offer?
      - You can check the status of your offer by logging into your candidate account at amazon.force.com. Your application (s) and status will be found on the left side of the page, or below the "Jobs I have applied to" option in the menu in the upper right corner.
      - I have been assigned a schedule but I need to request a change.
      - To request a change of schedule, contact us at least 2 weeks before starting work, a recruiter will indicate if there are options to make the change. Applications for change will not be accepted near the start date.
      - How/When will I receive my contract?
      - The work contract will be sent by email 2-3 days before the work start date.
      - How many days/hours a week am I scheduled to work?
      - A recruiter will offer you the respective work details, in general, the customer service associates will work 5 days a week for a total of 40 hours.
      - How can I attach the documents requested in my profile?
      - 1. Log into Amazon.force.com with your username and password
        2. Click on the upper right corner where it says "Menu"
        3. Click on the "My personal information" option
        4. Then click on the right side in "Edit attachments"
        5. Then click on "Browse", search for the document you want to upload and then click on "Upload".
    - My Day 1
      - Where should I present myself on Day 1?
      - Your recruiter will indicate to which of the Amazon facilities your scheduled to attend on your first day!
      - Is there a specific dress code for Amazon
      - Amazons dress code is casual. The dress code policy will be shared with you by the HR Team when you start.
      - What other services will I find at Amazon?
      - On your first day at Amazon you will find:
        
        A rest area: where you can eat your lunch or snacks.
        Refrigerator and microwave: if you want to bring your own food.
        Lockers: for security, you must provide your own padlock.
    - My online new hire paper work
      - I have not received instructions on how to complete my new hire paperwork
      - You will receive an invitation prior to your start date to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - Is my New hire Paperwork complete?
      - You can confirm that your documents are complete by signing into your MyDocs portal here https://amazon.onbaseonline.com. On the left hand side of the page you will see the 'Read and Accept your Documents' section. If you see, "You don't have any documents to sign right now", then your documents have been successfully submitted! If you do not see this message, then please review and accept any additional documents. If this is your first time accessing MyDocs, click on the Forgot Your Password link to reset your password.
      - I am experiencing an error when trying to complete the paperwork
      - We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs. Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).
      - How do I log in?
      - You can access your MyDocs portal by clicking here - https://amazon.onbaseonline.com/. You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email. If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.
    - Other questions?
      - Other Questions?
      - If you have more questions contact us by email.
  - Virtual Contact Center
    - My Candidate Account
      - I need to reset my account password
      - You must add applicationhelp@amazon.com to your email address book to make sure you receive our password reset email.
        
        Do this and then try to reset your password by following these steps:
        
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on "Register here".
        4. Click on 'Continue'
        
        You will receive an email from applicationhelp@amazon.com with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I am being asked to provide a username in order to reset my password
      - This means that the password reset link has expired. Reset your password again to get a new link.
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address that you used when you created your candidate account
        4. Click Continue You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - My email address is already in the system
      - You already have a candidate account in our system!
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?' link
        3. Enter the email address that you used when you created your candidate account
        4. Click on 'Continue'
        
        You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I need to confirm or edit information on my profile
      - You can confirm or edit information in your account by following these steps:
        
        1. Log into your candidate account at amazon.force.com
        2. Click on 'Edit' next to 'My personal information'
        
        You will be directed to the Edit profile page, where you can edit the information in your profile. If you make any changes, be sure to click "Save".
        
        If the information you want to edit is not available, contact us.
    - My Application
      - What are the requirements to apply for a Virtual Customer Service position?
      - To apply for the positions available in the Virtual Customer Service area, you must comply with the following basic requirements:
        1. Be over 18 years of age
        2. High school diploma or equivalent (Complete and approved)
        3. Speak fluently at least one of the following languages: Spanish, English.
        4. Have / Get an internet connection by cable of 10mb download and 2mb upload.
        5. Have / Get a residential landline, with access to 800-number calls activated.
        6. Successfully approve our virtual testing process that you can take online from amazon.force.com
        
        *We try to offer these opportunities to people who live outside the great Metropolitan Area.
      - How do I apply? Can I reapply?
      - Apply here! Amazon.force.com use the filters to locate the positions available in your country.
        
        To complete the application and tests you must do it from a Windows computer using, preferably, Mozilla Firefox as a search engine. You need to have a headset and a stable connection to the internet. Try to be in a quiet place without interruptions.
        
        If you have already applied, log in to your candidate account at amazon.force.com.
      - Can I apply in person or send my resume?
      - It is not necessary to send a resume To be considered for any of our positions, you must complete the application online.
        All of our current vacancies can be viewed at amazon.force.com.
      - What is the status of my application?
      - You can check the status of your application by following these steps.
        
        1. Log into your candidate account at amazon.force.com
        2. Click on the menu icon in the upper right corner
        3. Click on "Jobs to which I have applied" in the drop-down menu
        
        There, you can see the status of the jobs you have requested. You will be notified by email of any update related to your application.
        
        To make sure you receive our emails, add the email addresses below to your address book recruiting-systems-prod@amazon.com, noreply-ops-jobs@amazon.com, applicationhelp@amazon.com
        
        *Please note: these emails do NOT accept incoming messages. Any email sent to these addresses will not receive a response.
      - How am I going to be informed about the next steps of my application?
      - Your application steps progression will be communicated to you via e-mail. We recommend to regularly check your e-mail box.
      - Why was my application rejected?
      - There are a variety of reasons why an application is rejected. We can not provide details about why an application has been rejected. If you are still interested, you can reapply for the positions for which you qualify at amazon.force.com.
      - I accidentally answered "No" to a question and couldn't finish my application.
      - If you accidentally answered 'No' to a question and could not complete your application, you should contact us directly for help.
      - Why was my application withdrawn?
      - There are a variety of reasons why an application is removed, these are some of the most common reasons:
        
        - The application is incomplete
        
        - The candidate did not take any action, such as scheduling an appointment or completing the requested information
        
        - The candidate did not arrive at a scheduled appointment
        
        If you are still interested, you can reapply for available vacancies at amazon.force.com.
      - I would like to withdraw my application
      - You can withdraw your application by following these steps.
        
        1. Log into your account at amazon.force.com
        On the left side of the page, you will see the posts you have requested.
        
        2. Click on the 'Remove' link to remove your application from consideration.
      - The assessment page will not load
      - The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that popup blockers have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        
        1) Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button , and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
        
        2) Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click Ok.
        
        3) Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
        
        4) Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.
        
        5) Android Devices using Chrome: At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.
      - I received an error about leaving questions blank
      - In order to successfully complete the assessment, all questions must be answered. Missing answers to questions will be brought to your attention when you try to submit the assessment. If you are receiving an error message that you have left questions blank, please click on the page number below the error message. You will be taken to the page of the assessment where a question is blank. Once you have selected an answer for each question, you can select 'Return to Error Page' to correct any additional errors and submit the assessment.
      - Need to confirm my schedule selection
      - For consults about schedules and offer details contact us.
    - My Background Check
      - My Background Check
      - To begin your background check you will receive an email from our Accurate provider with the explanation of the steps to follow and the information you must provide to complete the process, you must complete these actions promptly as the process may expire if it is not completed on time.
        To contact our provider directly you can send an email to: customer_service@accuratebackground.com.
    - My Job Offer
      - What is the status of my job offer?
      - You can check the status of your offer by logging into your candidate account at amazon.force.com. Your application (s) and status will be found on the left side of the page, or below the "Jobs I have applied to" option in the menu in the upper right corner.
      - I have been assigned a schedule but I need to request a change.
      - To request a change of schedule, contact us at least 2 weeks before starting work, a recruiter will indicate if there are options to make the change. Applications for change will not be accepted near the start date.
      - When will I receive my contract?
      - The work contract will be sent by email 2 weeks before the work start date.
      - When will I receive my equipment?
      - Once you have signed your digital contract, the equipment will be sent to the address provided during the week before your start date. If your area is not covered for direct delivery, the equipment will be delivered to the nearest Costa Rican post office.
      - How many days/hours a week am I scheduled to work?
      - A recruiter will offer you the respective work details, in general, the customer service associates will work 5 days a week for a total of 40 hours. In accordance with the labor legislation of Costa Rica, if required, workers will have a minimum of 1 day off every 6 days of work and must not exceed 48 hours in the same week of work.
      - How can I attach the documents requested in my profile?
      - 1. Log into Amazon.force.com with your username and password
        2. Click on the upper right corner where it says "Menu"
        3. Click on the "My personal information" option
        4. Then click on the right side in "Edit attachments"
        5. Then click on "Browse", search for the document you want to upload and then click on "Upload".
    - My Day 1
      - Who can I contact if I have difficulties on connect to Amazon day?
      - Please call directly from your landline to our VOTS (Virtual Operations Tech Support), they will give you the assistance you need.
        Telephone: 08000150705
    - My online new hire paper work
      - I have not received instructions on how to complete my new hire paperwork
      - You will receive an invitation prior to your start date to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - Is my New hire Paperwork complete?
      - You can confirm that your documents are complete by signing into your MyDocs portal here https://amazon.onbaseonline.com. On the left hand side of the page you will see the 'Read and Accept your Documents' section. If you see, "You don't have any documents to sign right now", then your documents have been successfully submitted! If you do not see this message, then please review and accept any additional documents. If this is your first time accessing MyDocs, click on the Forgot Your Password link to reset your password.
      - I am experiencing an error when trying to complete the paperwork
      - We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs. Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).
      - How do I log in?
      - You can access your MyDocs portal by clicking here - https://amazon.onbaseonline.com/. You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email. If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.
    - Other questions?
      - Other questions?
      - If you have more questions contact us by email.
Costa Rica
- Español ( Spanish )
  - Servicio al Cliente
    - Mi cuenta de candidato
      - Necesito restablecer la contraseña de mi cuenta
      - Debe agregar crjobs@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de recibir nuestro correo electrónico de restablecimiento de contraseña.
        
        Haga esto y luego intente restablecer su contraseña siguiendo estos pasos:
        
        1. Vaya a su cuenta de candidato en https://amazon.force.com/
        2. Haga clic en '¿Ha olvidado la contraseña?'
        3. Ingrese la dirección de correo electrónico que utilizó cuando creó su cuenta candidata. Si aún no ha creado una cuenta, puede hacerlo en https://amazon.force.com/ haciendo clic en "Registrarse aquí".
        4. Haga clic en 'Continuar'
        
        ¡Recibirá un correo electrónico de crjobs@amazon.com con un enlace para restablecer su contraseña!
        
        Verifique las carpetas de la bandeja de entrada y correo no deseado para el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibirse el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar crjobs@amazon.com, recruiting-systems-prod@amazon.com y noreply-ops-jobs@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de recibir nuestros correos electrónicos
      - Me piden que proporcione un nombre de usuario para restablecer mi contraseña
      - Esto significa que el enlace de restablecimiento de contraseña ha expirado. Restablezca su contraseña nuevamente para obtener un nuevo enlace.
        
        Puede restablecer su contraseña siguiendo estos pasos:
        1. Vaya a su cuenta de candidato en amazon.force.com
        2. Haga clic en '¿Ha olvidado la contraseña?'
        3. Ingrese la dirección de correo electrónico que utilizó cuando creó su cuenta candidata
        4. Haga clic en Continuar ¡Recibirá un correo electrónico con un enlace para restablecer su contraseña!
        
        Verifique las carpetas de la bandeja de entrada y correo no deseado para el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibirse el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar crjobs@amazon.com, recruiting-systems-prod@amazon.com y noreply-ops-jobs@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de recibir nuestros correos electrónicos
      - Mi dirección de correo electrónico ya está en el sistema
      - ¡Ya tienes una cuenta de candidato en nuestro sistema!
        
        Puede restablecer su contraseña siguiendo estos pasos:
        1. Vaya a su cuenta de candidato en amazon.force.com
        2. Haga clic en '¿Ha olvidado la contraseña?' enlazar
        3. Ingrese la dirección de correo electrónico que utilizó cuando creó su cuenta candidata
        4. Haga clic en 'Continuar'
        
        ¡Recibirás un correo electrónico con un enlace para restablecer tu contraseña!
        
        Verifique las carpetas de la bandeja de entrada y correo no deseado para el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibirse el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar crjobs@amazon.com, recruiting-systems-prod@amazon.com y noreply-ops-jobs@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de recibir nuestros correos electrónicos
      - Necesito confirmar o editar información en mi perfil
      - Puede confirmar o editar información en su cuenta siguiendo estos pasos:
        
        1. Ingrese a su cuenta de candidato en amazon.force.com
        2. Haga clic en 'Editar' al lado de 'Mi información personal'
        
        Será dirigido a la página Editar perfil, donde puede editar la información en su perfil. Si realiza algún cambio, asegúrese de hacer clic en "Guardar".
        
        Si la información que desea editar no está disponible, contáctenos crjobs@amazon.com.
    - Mi aplicación
      - ¿Cuales son los requisitos para aplicar a un puesto de Servicio al Cliente?
      - Para aplicar a los puestos disponibles en el área de Servicio al Cliente debe cumplir con los siguientes requisitos básicos:
        
        1. Ser mayor de 18 años
        2. Bachillerato en Educación Media completo y aprobado
        3. Hablar de forma fluida al menos uno de los siguientes idiomas: Español, Ingles, Portugués.
        4. Aprobar exitosamente nuestro proceso de pruebas virtuales que puede tomar en línea desde amazon.force.com"
      - ¿Puedo Aplicar directamente?
      - ¡Aplica aquí! amazon.force.com use los filtros para ubicar los puestos disponibles en su país.
        
        Para completar la aplicación y pruebas debe hacerlo desde una computadora Windows utilizando, de preferencia, Mozilla Firefox como buscador. Necesita tener audífonos y una conexión estable a internet. Procure estar en un lugar silencioso y sin interrupciones.
        
        Si ya ha aplicado, inicie sesión en su cuenta de candidato en amazon.force.com.
      - ¿Puedo presentar una solicitud en persona o enviarle mi currículum?
      - No es necesario enviar un currículum. Para ser considerado para cualquiera de nuestros puestos, debe completar la solicitud en línea. Todas nuestras vacantes actuales se pueden ver en amazon.force.com.
      - ¿Cuál es el estado de mi aplicación?
      - Puede verificar el estado de su aplicación siguiendo estos pasos.
        
        1. Ingrese a su cuenta de candidato en amazon.force.com
        2. Haga clic en el ícono de menú en la esquina superior derecha
        3. Haga clic en "Trabajos a los que he aplicado" en el menú desplegable
        
        Ahí, puede ver el estado de los trabajos que ha solicitado. Se le notificará por correo electrónico cualquier actualización relacionada con su aplicación.
        
        Para asegurarse de recibir nuestros correos electrónicos, agregue las direcciones de correo electrónico a continuación a su libreta de direcciones: recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com
        
        * Tenga en cuenta: estos correos electrónicos NO aceptan mensajes entrantes. Cualquier correo electrónico enviado a estas direcciones no recibirá una respuesta.
      - ¿Por qué mi aplicación fue rechazada?
      - Hay una variedad de razones por las cuales una aplicación es rechazada. No podemos proporcionar detalles sobre por qué una aplicación ha sido rechazada. Si aún está interesado, puede volver a solicitar los puestos para los que califica en amazon.force.com
      - Accidentalmente respondí 'No' a una pregunta y no pude terminar mi solicitud
      - Si accidentalmente respondió 'No' a una pregunta y no pudo completar su solicitud, deberá contactarnos directamente para recibir ayuda.
      - ¿Por qué se retiró mi aplicación?
      - Hay una variedad de razones por las cuales se retira una aplicación. Estas son algunas de las razones más comunes:
        
        - La aplicación está incompleta
        
        - El candidato no realizó ninguna acción, como programar una cita o completar la información solicitada
        
        - El candidato no llegó a una cita programada
        
        Si aún está interesado, puede volver a solicitar las vacantes disponibles en amazon.force.com
      - Me gustaría retirar mi aplicación
      - Puede retirar su aplicación siguiendo estos pasos.
        
        1. Ingrese a su cuenta en amazon.force.com
        En el lado izquierdo de la página, verá los puestos que ha solicitado.
        
        2. Haga clic en el enlace 'Retirar' para eliminar su aplicación de la consideración
      - Necesito confirmar mi horario actual
      - Para consultas sobre su horario contáctenos.
      - La pagina de pruebas no carga
      - La evaluación abre una nueva ventana, así que asegúrate de que tus bloqueadores de ventanas emergentes estén desactivados. Internet Explorer o Firefox son los mejores navegadores web que puedes usar para completar tu aplicación. Asegúrate de que los bloqueadores de ventanas emergentes se hayan desactivado. Haz clic en los enlaces siguientes para ver cómo para deshabilitar un bloqueador de pop-ups para diferentes dispositivos.
        
        1) Dispositivos Windows que utilizan Internet Explorer: abra Internet Explorer, seleccione el botón Herramientas y luego seleccione las opciones de Internet. En la pestaña Privacidad, en el Bloqueador de elementos emergentes, seleccione o desactive la casilla Activar el Bloqueador de elementos emergentes y luego seleccione Aceptar.
        
        2) Dispositivos con Windows usando Firefox: abra Firefox, seleccione el menú en la esquina izquierda de la ventana Seleccione Opciones, haga clic en Contenido Para desactivar todas las ventanas emergentes, desmarque la casilla 'Bloquear ventanas emergentes' Haga clic en Aceptar
        
        3) Dispositivos Apple que usan Safari: Configuración de lanzamiento. Toca Safari. Debajo de la sección General, haga clic en la barra al lado de Bloquear ventanas emergentes para habilitar o deshabilitar el bloqueador de ventanas emergentes. Un botón verde indica un bloqueador de pop-ups habilitado.
        
        4) Dispositivos Apple que usan Chrome: en su computadora, abra Chrome. En la esquina superior derecha, haz clic en el ícono que ves: Menú o Más. Haga clic en Configuración. En la parte inferior, haz clic en Mostrar configuración avanzada. En "Privacidad", haz clic en Configuración de contenido. En "" Pop-ups "," seleccione una opción: no permitir que ningún sitio muestre ventanas emergentes (recomendado) Permitir que todos los sitios muestren ventanas emergentes
        
        5) Dispositivos Android con Chrome: en la esquina superior derecha, haz clic en el ícono que ves: Menú o Más. Haga clic en Configuración. En la parte inferior, haz clic en Mostrar configuración avanzada. En "Privacidad", haz clic en Configuración de contenido. En "" Pop-ups "," selecciona una opción: no permitir que ningún sitio muestre ventanas emergentes (recomendado) permite que todos los sitios muestren ventanas emergentes
      - Estoy recibiendo un error por dejar preguntas en blanco
      - Para completar con éxito la evaluación, todas las preguntas deben ser respondidas. Las respuestas faltantes a las preguntas se le informarán cuando intente enviar la evaluación. Si recibe un mensaje de error que le deja preguntas en blanco, haga clic en el número de página debajo del mensaje de error. Se lo dirigirá a la página de la evaluación donde la pregunta está en blanco. Una vez que haya seleccionado una respuesta para cada pregunta, puede seleccionar 'Volver a la página de error' para corregir cualquier error adicional y enviar la evaluación.
    - Mi verificación de antecedentes
      - Verificación de antecedentes
      - Para dar inicio a su verificación de antecedentes usted recibirá un correo de nuestro proveedor Accurate con la explicación de los pasos a seguir y la información que debe brindar para completar el proceso. Debe completar estas acciones prontamente ya que el proceso puede expirar de no ser completado a tiempo.
        
        Para ponerse en contacto con el proveedor puede enviar un correo a: customer_service@accuratebackground.com
    - Mi oferta de trabajo
      - ¿Cuál es el estado de mi oferta de trabajo?
      - Puede verificar el estado de su oferta iniciando sesión en su cuenta candidata en amazon.force.com. Su (s) aplicación (es) y el estado se encontrarán en el lado izquierdo de la página, o debajo de la opción "Empleos que he aplicado a" en el menú en la esquina superior derecha.
      - Me han asignado un horario y necesito presentar una solicitud de cambio.
      - Para solicitar un cambio de horario contáctenos mínimo 2 semanas antes de iniciar en su rol, un reclutador le indicara si existen opciones para poder realizar el cambio. Cerca de la fecha de inicio no se aceptaran solicitudes de cambio.
      - ¿Cuando voy a recibir mi contrato?
      - El contrato de trabajo será enviado por correo electrónico 2-3 días antes de la fecha de inicio de trabajo.
      - ¿Cuantas horas y días estaré trabajando?
      - Un reclutador le ofrecerá los detalles de trabajo respectivos, de manera general los asociados de servicio al cliente trabajaran 5 días a la semana durante 40horas en total. De acuerdo con la legislación laboral de Costa Rica, de ser requerido los trabajadores tendrán un mínimo de 1 día libre cada 6 días de trabajo y no deben exceder las 48h laborales en una misma semana de trabajo.
      - ¿Como puedo adjuntar los documentos solicitados en mi perfil?
      - 1. Ingresa a Amazon.force.com con tu usuario y contraseña
        2. Clic en la esquina superior derecha donde dice “Menú”
        3. Clic en la opción “My personal information”
        4. Luego clic al lado derecho en “Edit attachments”
        5. Luego clic en “Browse”, busca el documento que deseas subir y luego hace clic en “Upload”
    - Mi primer día en Amazon
      - ¿Donde me debo presentar en mi primer día?
      - Su reclutador le indicara en cuales de las instalaciones de Amazon deberá presentarse en su primer día! Puede encontrar su ubicación exacta en el siguiente enlace: http://www.amazonjobs.cr/#campus
      - ¿Que servicios hay disponibles?
      - En su primer día en Amazon encontrara:
        
        Cafeteria donde podrá comprar su almuerzo o meriendas.
        Parqueo: Es necesario que adquiera su marchamo de empleado en las oficinas para utilizarlo.
        Refrigerador y microondas para calentar si desea traer su propia comida.
        Lockers, por seguridad debe proveer su propio candado
        Transporte gratuito: el primer día su entrenador le indicara que debe hacer para utilizar este transporte.
    - Mi contrato digital
      - No he recibido instrucciones para firmar mi contrato digital.
      - Recibirá una invitación antes de la fecha de inicio para completar la documentación requerida. El correo electrónico vendrá de esta dirección de correo electrónico: MyDocs-noreply@onbaseonline.com. Sugerimos que agregue esta dirección de correo electrónico a su libreta de direcciones y revise sus carpetas de spam / correo no deseado para asegurarse de recibir el correo electrónico.
      - Mi papeleo digital esta completo?
      - Puede confirmar que sus documentos están completos al ingresar a su portal MyDocs aquí https://amazon.onbaseonline.com. En el lado izquierdo de la página, verá la sección "Leer y aceptar sus documentos". Si ve, "No tiene ningún documento para firmar en este momento", ¡entonces sus documentos se han enviado correctamente! Si no ve este mensaje, revise y acepte cualquier documento adicional. Si es la primera vez que accede a MyDocs, haga clic en el enlace Olvidó su contraseña para restablecer su contraseña.
      - Recibo un error al intentar completar la documentación digital
      - Recomendamos que utilice Internet Explorer o Firefox como su navegador de Internet cuando acceda a MyDocs. Además, firme sus documentos en una computadora en lugar de desde un dispositivo móvil (teléfono inteligente o tableta).
      - ¿Cómo inicio sesión?
      - Puede acceder a su portal MyDocs haciendo clic aquí - https://amazon.onbaseonline.com/. No podrá iniciar sesión hasta que reciba la invitación por correo electrónico para acceder a MyDocs. No intente iniciar sesión hasta que haya recibido este correo electrónico. Si es la primera vez que accede a MyDocs, haga clic en "¿Olvidó su contraseña?" enlace para restablecer su contraseña
    - Otras preguntas?
      - Otras preguntas
      - Si tiene mas dudas contáctenos por correo electrónico.
  - Servicio al Cliente Virtual (Teletrabajo)
    - Mi cuenta de candidato
      - Necesito restablecer la contraseña de mi cuenta
      - Debe agregar crjobs@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de recibir nuestro correo electrónico de restablecimiento de contraseña.
        
        Haga esto y luego intente restablecer su contraseña siguiendo estos pasos:
        
        1. Vaya a su cuenta de candidato en https://amazon.force.com/
        2. Haga clic en '¿Ha olvidado la contraseña?'
        3. Ingrese la dirección de correo electrónico que utilizó cuando creó su cuenta candidata. Si aún no ha creado una cuenta, puede hacerlo en https://amazon.force.com/ haciendo clic en "Registrarse aquí".
        4. Haga clic en 'Continuar'
        
        ¡Recibirá un correo electrónico de crjobs@amazon.com con un enlace para restablecer su contraseña!
        
        Verifique las carpetas de la bandeja de entrada y correo no deseado para el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibirse el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar crjobs@amazon.com, recruiting-systems-prod@amazon.com y noreply-ops-jobs@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de recibir nuestros correos electrónicos
      - Me piden que proporcione un nombre de usuario para restablecer mi contraseña
      - Esto significa que el enlace de restablecimiento de contraseña ha expirado. Restablezca su contraseña nuevamente para obtener un nuevo enlace.
        
        Puede restablecer su contraseña siguiendo estos pasos:
        1. Vaya a su cuenta de candidato en amazon.force.com
        2. Haga clic en '¿Ha olvidado la contraseña?'
        3. Ingrese la dirección de correo electrónico que utilizó cuando creó su cuenta candidata
        4. Haga clic en Continuar ¡Recibirá un correo electrónico con un enlace para restablecer su contraseña!
        
        Verifique las carpetas de la bandeja de entrada y correo no deseado para el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibirse el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar crjobs@amazon.com, recruiting-systems-prod@amazon.com y noreply-ops-jobs@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de recibir nuestros correos electrónicos
      - Mi dirección de correo electrónico ya está en el sistema
      - ¡Ya tienes una cuenta de candidato en nuestro sistema!
        
        Puede restablecer su contraseña siguiendo estos pasos:
        1. Vaya a su cuenta de candidato en amazon.force.com
        2. Haga clic en '¿Ha olvidado la contraseña?' enlazar
        3. Ingrese la dirección de correo electrónico que utilizó cuando creó su cuenta candidata
        4. Haga clic en 'Continuar'
        
        ¡Recibirás un correo electrónico con un enlace para restablecer tu contraseña!
        
        Verifique las carpetas de la bandeja de entrada y correo no deseado para el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibirse el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar crjobs@amazon.com, recruiting-systems-prod@amazon.com y noreply-ops-jobs@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de recibir nuestros correos electrónicos
      - Necesito confirmar o editar información en mi perfil
      - Puede confirmar o editar información en su cuenta siguiendo estos pasos:
        
        1. Ingrese a su cuenta de candidato en amazon.force.com
        2. Haga clic en 'Editar' al lado de 'Mi información personal'
        
        Será dirigido a la página Editar perfil, donde puede editar la información en su perfil. Si realiza algún cambio, asegúrese de hacer clic en "Guardar".
        
        Si la información que desea editar no está disponible, contáctenos crjobs@amazon.com.
    - Mi aplicación
      - ¿Cuales son los requisitos para aplicar a un puesto de Servicio al Cliente Virtual?
      - Para aplicar a los puestos disponibles en el área de Servicio al Cliente Virtual debe cumplir con los siguientes requisitos básicos:
        1. Ser mayor de 18 años
        2. Bachillerato en Educación Media completo y aprobado
        3. Hablar de forma fluida al menos uno de los siguientes idiomas: Español, Ingles.
        4. Tener/Obtener una conexión de internet por cable de 10mb de descarga y 2mb de subida.
        5. Tener/Obtener una línea telefónica fija residencial, con el acceso a llamadas de números 800 activadas.
        6. Aprobar exitosamente nuestro proceso de pruebas virtuales que puede tomar en línea desde amazon.force.com
        
        **Procuramos ofrecer estas oportunidades a personas que vivan fuera del gran Área Metropolitana.
      - ¿Puedo aplicar directamente?
      - ¡Aplica aquí! amazon.force.com use los filtros para ubicar los puestos disponibles en su país.
        
        Para completar la aplicación y pruebas debe hacerlo desde una computadora Windows utilizando, de preferencia, Mozilla Firefox como buscador. Necesita tener audífonos y una conexión estable a internet. Procure estar en un lugar silencioso y sin interrupciones.
        
        Si ya ha aplicado, inicie sesión en su cuenta de candidato en amazon.force.com.
      - ¿Puedo presentar una solicitud en persona o enviarle mi currículum?
      - No es necesario enviar un currículum. Para ser considerado para cualquiera de nuestros puestos, debe completar la solicitud en línea. Todas nuestras vacantes actuales se pueden ver en amazon.force.com.
      - ¿Cuál es el estado de mi aplicación?
      - Puede verificar el estado de su aplicación siguiendo estos pasos.
        
        1. Ingrese a su cuenta de candidato en amazon.force.com
        2. Haga clic en el ícono de menú en la esquina superior derecha
        3. Haga clic en "Trabajos a los que he aplicado" en el menú desplegable
        
        Ahí, puede ver el estado de los trabajos que ha solicitado. Se le notificará por correo electrónico cualquier actualización relacionada con su aplicación.
        
        Para asegurarse de recibir nuestros correos electrónicos, agregue las direcciones de correo electrónico a continuación a su libreta de direcciones. recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com
        
        * Tenga en cuenta: estos correos electrónicos NO aceptan mensajes entrantes. Cualquier correo electrónico enviado a estas direcciones no recibirá una respuesta.
      - ¿Por qué mi aplicación fue rechazada?
      - Hay una variedad de razones por las cuales una aplicación es rechazada. No podemos proporcionar detalles sobre por qué una aplicación ha sido rechazada. Si aún está interesado, puede volver a solicitar los puestos para los que califica en amazon.force.com
      - Accidentalmente respondí 'No' a una pregunta y no pude terminar mi solicitud
      - Si accidentalmente respondió 'No' a una pregunta y no pudo completar su solicitud, deberá contactarnos directamente para recibir ayuda.
      - ¿Por qué se retiró mi aplicación?
      - Hay una variedad de razones por las cuales se retira una aplicación. Estas son algunas de las razones más comunes:
        
        - La aplicación está incompleta
        
        - El candidato no realizó ninguna acción, como programar una cita o completar la información solicitada
        
        - El candidato no llegó a una cita programada
        
        Si aún está interesado, puede volver a solicitar las vacantes disponibles en amazon.force.com
      - Me gustaría retirar mi aplicación
      - Puede retirar su aplicación siguiendo estos pasos.
        
        1. Ingrese a su cuenta en amazon.force.com
        En el lado izquierdo de la página, verá los puestos que ha solicitado.
        
        2. Haga clic en el enlace 'Retirar' para eliminar su aplicación de la consideración
      - La pagina de pruebas no carga
      - La evaluación abre una nueva ventana, así que asegúrate de que tus bloqueadores de ventanas emergentes estén desactivados. Internet Explorer o Firefox son los mejores navegadores web que puedes usar para completar tu aplicación. Asegúrate de que los bloqueadores de ventanas emergentes se hayan desactivado. Haz clic en los enlaces siguientes para ver cómo para deshabilitar un bloqueador de pop-ups para diferentes dispositivos.
        
        1) Dispositivos Windows que utilizan Internet Explorer: abra Internet Explorer, seleccione el botón Herramientas y luego seleccione las opciones de Internet. En la pestaña Privacidad, en el Bloqueador de elementos emergentes, seleccione o desactive la casilla Activar el Bloqueador de elementos emergentes y luego seleccione Aceptar.
        
        2) Dispositivos con Windows usando Firefox: abra Firefox, seleccione el menú en la esquina izquierda de la ventana Seleccione Opciones, haga clic en Contenido Para desactivar todas las ventanas emergentes, desmarque la casilla 'Bloquear ventanas emergentes' Haga clic en Aceptar
        
        3) Dispositivos Apple que usan Safari: Configuración de lanzamiento. Toca Safari. Debajo de la sección General, haga clic en la barra al lado de Bloquear ventanas emergentes para habilitar o deshabilitar el bloqueador de ventanas emergentes. Un botón verde indica un bloqueador de pop-ups habilitado.
        
        4) Dispositivos Apple que usan Chrome: en su computadora, abra Chrome. En la esquina superior derecha, haz clic en el ícono que ves: Menú o Más. Haga clic en Configuración. En la parte inferior, haz clic en Mostrar configuración avanzada. En "Privacidad", haz clic en Configuración de contenido. En "" Pop-ups "," seleccione una opción: no permitir que ningún sitio muestre ventanas emergentes (recomendado) Permitir que todos los sitios muestren ventanas emergentes
        
        5) Dispositivos Android con Chrome: en la esquina superior derecha, haz clic en el ícono que ves: Menú o Más. Haga clic en Configuración. En la parte inferior, haz clic en Mostrar configuración avanzada. En "Privacidad", haz clic en Configuración de contenido. En "" Pop-ups "," selecciona una opción: no permitir que ningún sitio muestre ventanas emergentes (recomendado) permite que todos los sitios muestren ventanas emergentes
      - Estoy recibiendo un error por dejar preguntas en blanco
      - Para completar con éxito la evaluación, todas las preguntas deben ser respondidas. Las respuestas faltantes a las preguntas se le informarán cuando intente enviar la evaluación. Si recibe un mensaje de error que le deja preguntas en blanco, haga clic en el número de página debajo del mensaje de error. Se lo dirigirá a la página de la evaluación donde la pregunta está en blanco. Una vez que haya seleccionado una respuesta para cada pregunta, puede seleccionar 'Volver a la página de error' para corregir cualquier error adicional y enviar la evaluación.
      - Necesito confirmar mi horario actual
      - Para consultas sobre su horario contáctenos.
    - Mi verificación de antecedentes
      - Verificación de antecedentes
      - Para dar inicio a su verificación de antecedentes usted recibirá un correo de nuestro proveedor Accurate con la explicación de los pasos a seguir y la información que debe brindar para completar el proceso. Debe completar estas acciones prontamente ya que el proceso puede expirar de no ser completado a tiempo.
        
        Para ponerse en contacto con el proveedor puede enviar un correo a: customer_service@accuratebackground.com
    - Mi oferta de trabajo
      - ¿Cuál es el estado de mi oferta de trabajo?
      - Puede verificar el estado de su oferta iniciando sesión en su cuenta candidata en amazon.force.com. Su (s) aplicación (es) y el estado se encontrarán en el lado izquierdo de la página, o debajo de la opción "Empleos que he aplicado a" en el menú en la esquina superior derecha.
      - Me han asignado un horario y necesito presentar una solicitud de cambio.
      - Para solicitar un cambio de horario contáctenos mínimo 2 semanas antes de iniciar en su rol, un reclutador le indicara si existen opciones para poder realizar el cambio. Cerca de la fecha de inicio no se aceptaran solicitudes de cambio.
      - ¿Cuando voy a recibir mi contrato?
      - El contrato de trabajo será enviado por correo electrónico 2 semanas antes de la fecha de inicio de trabajo.
      - ¿Cuando voy a recibir mi equipo?
      - Una vez que haya firmado su contrato digital, el equipo será enviado a la dirección brindada durante la semana antes de su fecha de inicio. Si su área no estuviera cubierta para entrega directa se entregará el equipo a la sede de Correos de Costa Rica más cercana.
      - ¿Cuantas horas y días estaré trabajando?
      - Un reclutador le ofrecerá los detalles de trabajo respectivos, de manera general los asociados de servicio al cliente trabajaran 5 días a la semana durante 40horas en total. De acuerdo con la legislación laboral de Costa Rica, de ser requerido los trabajadores tendrán un mínimo de 1 día libre cada 6 días de trabajo y no deben exceder las 48h laborales en una misma semana de trabajo.
      - ¿Como puedo adjuntar los documentos solicitados en mi perfil?
      - 1. Ingresa a Amazon.force.com con tu usuario y contraseña
        2. Clic en la esquina superior derecha donde dice “Menú”
        3. Clic en la opción “My personal information”
        4. Luego clic al lado derecho en “Edit attachments”
        5. Luego clic en “Browse”, busca el documento que deseas subir y luego hace clic en “Upload”
    - Mi primer día en Amazon
      - ¿A quién puedo contactar si tengo dificultades el primer día que me debo conectar?
      - Por favor llame directamente desde su teléfono fijo a los VOTS (Virtual Operations Tech Support), ellos le darán la asistencia que necesita. Teléfono: 08000150705
    - Mi contrato digital
      - No he recibido instrucciones para firmar mi contrato digital.
      - Recibirá una invitación antes de la fecha de inicio para completar la documentación requerida. El correo electrónico vendrá de esta dirección de correo electrónico: MyDocs-noreply@onbaseonline.com. Sugerimos que agregue esta dirección de correo electrónico a su libreta de direcciones y revise sus carpetas de spam / correo no deseado para asegurarse de recibir el correo electrónico.
      - Mi papeleo digital esta completo?
      - Puede confirmar que sus documentos están completos al ingresar a su portal MyDocs aquí https://amazon.onbaseonline.com. En el lado izquierdo de la página, verá la sección "Leer y aceptar sus documentos". Si ve, "No tiene ningún documento para firmar en este momento", ¡entonces sus documentos se han enviado correctamente! Si no ve este mensaje, revise y acepte cualquier documento adicional. Si es la primera vez que accede a MyDocs, haga clic en el enlace Olvidó su contraseña para restablecer su contraseña.
      - Recibo un error al intentar completar la documentación digital
      - Recomendamos que utilice Internet Explorer o Firefox como su navegador de Internet cuando acceda a MyDocs. Además, firme sus documentos en una computadora en lugar de desde un dispositivo móvil (teléfono inteligente o tableta).
      - ¿Cómo inicio sesión?
      - Puede acceder a su portal MyDocs haciendo clic aquí - https://amazon.onbaseonline.com/. No podrá iniciar sesión hasta que reciba la invitación por correo electrónico para acceder a MyDocs. No intente iniciar sesión hasta que haya recibido este correo electrónico. Si es la primera vez que accede a MyDocs, haga clic en "¿Olvidó su contraseña?" enlace para restablecer su contraseña
    - Otras preguntas?
      - Otras preguntas
      - Si tiene mas dudas contáctenos por correo electrónico.
- English
  - Customer Service
    - My Candidate Account
      - I need to reset my account password
      - You must add crjobs@amazon.com to your email address book to make sure you receive our password reset email.
        
        Do this and then try to reset your password by following these steps:
        
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on "" Register here "".
        4. Click on 'Continue'
        
        You will receive an email from crjobs@amazon.com with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add crjobs@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I am being asked to provide a username in order to reset my password
      - This means that the password reset link has expired. Reset your password again to get a new link.
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address that you used when you created your candidate account
        4. Click Continue You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add crjobs@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - My email address is already in the system
      - You already have a candidate account in our system!
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?' link
        3. Enter the email address that you used when you created your candidate account
        4. Click on 'Continue'
        
        You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add crjobs@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I need to confirm or edit information on my profile
      - You can confirm or edit information in your account by following these steps:
        
        1. Log into your candidate account at amazon.force.com
        2. Click on 'Edit' next to 'My personal information'
        
        You will be directed to the Edit profile page, where you can edit the information in your profile. If you make any changes, be sure to click "" Save "".
        
        If the information you want to edit is not available, contact us.
    - My application
      - What are the basic requirements for this position?
      - To apply for positions available in the Customer Service area, you must meet the following basic requirements:
        1. Be over 18 years of age
        2. High school Diploma or equivalent (Complete and approved)
        3. Speak fluently at least one of the following languages: Spanish, English, Portuguese.
        4. Successfully approve our virtual testing process that you can take online from amazon.force.com
      - How do I apply? Can I reapply?
      - Apply online! Amazon.force.com use the filters to locate the positions available in your country.
        
        To complete the application and tests you must do it from a Windows computer using, preferably, Mozilla Firefox as a search engine. You need to have a headset and a stable connection to the internet. Try to be in a quiet place without interruptions.
        
        If you have already applied, log in to your candidate account at amazon.force.com.
      - Can I apply in person or send my resume?
      - It is not necessary to send a resume To be considered for any of our positions, you must complete the application online.
        All of our current vacancies can be viewed at amazon.force.com.
      - What is the status of my application?
      - You can check the status of your application by following these steps.
        
        1. Log into your candidate account at amazon.force.com
        2. Click on the menu icon in the upper right corner
        3. Click on "" Jobs to which I have applied "" in the drop-down menu
        
        There, you can see the status of the jobs you have requested. You will be notified by email of any update related to your application.
        
        To make sure you receive our emails, add the email addresses below to your address book: recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com
        
        * Please note: these emails do NOT accept incoming messages. Any email sent to these addresses will not receive a response.
      - Why was my application rejected?
      - There are a variety of reasons why an application is rejected. We can not provide details about why an application has been rejected. If you are still interested, you can reapply for the positions for which you qualify at amazon.force.com
      - I accidentally answered "No" to a question and couldn't finish my application.
      - If you accidentally answered 'No' to a question and could not complete your application, you should contact us directly for help.
      - Why was my application withdrawn?
      - There are a variety of reasons why an application is removed, these are some of the most common reasons:
        
        - The application is incomplete
        
        - The candidate did not take any action, such as scheduling an appointment or completing the requested information
        
        - The candidate did not arrive at a scheduled appointment
        
        If you are still interested, you can reapply for available vacancies at amazon.force.com.
      - I would like to withdraw my application
      - You can withdraw your application by following these steps.
        
        1. Log into your account at amazon.force.com
        On the left side of the page, you will see the posts you have requested.
        
        2. Click on the 'Remove' link to remove your application from consideration
      - The assessment page will not load
      - The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that popup blockers have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        
        1) Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button , and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
        
        2) Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click Ok
        
        3) Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
        
        4) Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups
        
        5) Android Devices using Chrome: At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups
      - I received an error about leaving questions blank
      - In order to successfully complete the assessment, all questions must be answered. Missing answers to questions will be brought to your attention when you try to submit the assessment. If you are receiving an error message that you have left questions blank, please click on the page number below the error message. You will be taken to the page of the assessment where a question is blank. Once you have selected an answer for each question, you can select 'Return to Error Page' to correct any additional errors and submit the assessment.
      - Need to confirm my schedule selection
      - For consults about schedules and offer details contact us.
    - My Background Check
      - My Background Check
      - To begin your background check you will receive an email from our Accurate provider with the explanation of the steps to follow and the information you must provide to complete the process, you must complete these actions promptly as the process may expire if it is not completed on time.
        
        To contact our provider directly you can send an email to: customer_service@accuratebackground.com
    - My Job Offer
      - What is the status of my job offer?
      - You can check the status of your offer by logging into your candidate account at amazon.force.com. Your application (s) and status will be found on the left side of the page, or below the "Jobs I have applied to" option in the menu in the upper right corner.
      - I have been assigned a schedule but I need to request a change.
      - To request a change of schedule, contact us at least 2 weeks before starting work, a recruiter will indicate if there are options to make the change. Applications for change will not be accepted near the start date.
      - How/When will I receive my contract?
      - The work contract will be sent by email 2-3 days before the work start date.
      - How many days/hours a week am I scheduled to work?
      - A recruiter will offer you the respective work details, in general, the customer service associates will work 5 days a week for a total of 40 hours. In accordance with the labor legislation of Costa Rica, if required, workers will have a minimum of 1 day off every 6 days of work and must not exceed 48 hours in the same week of work.
      - How can I attach the documents requested in my profile?
      - 1. Log into Amazon.force.com with your username and password
        2. Click on the upper right corner where it says "Menu"
        3. Click on the "My personal information" option
        4. Then click on the right side in "Edit attachments"
        5. Then click on "Browse", search for the document you want to upload and then click on "Upload"
    - My Day 1
      - Where should I present myself on Day 1?
      - Your recruiter will indicate to which of the Amazon facilities your scheduled to attend on your first day! You can find its exact location at the following link: http://www.amazonjobs.cr/#campus
      - What other services will I find at Amazon?
      - On your first day at Amazon you will find:
        
        A Cafeteria: where you can buy your lunch or snacks.
        Parking: It is necessary that you acquire your employee label in the offices to use it.
        Refrigerator and microwave: if you want to bring your own food.
        Lockers: for security, you must provide your own padlock
        Free transportation: the first day your coach will tell you what to do to use this service
    - My online new hire paper work
      - I have not received instructions on how to complete my new hire paperwork
      - You will receive an invitation prior to your start date to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - Is my New hire Paperwork complete?
      - You can confirm that your documents are complete by signing into your MyDocs portal here https://amazon.onbaseonline.com. On the left hand side of the page you will see the 'Read and Accept your Documents' section. If you see, "You don't have any documents to sign right now", then your documents have been successfully submitted! If you do not see this message, then please review and accept any additional documents. If this is your first time accessing MyDocs, click on the Forgot Your Password link to reset your password.
      - I am experiencing an error when trying to complete the paperwork
      - We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs. Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).
      - How do I log in?
      - You can access your MyDocs portal by clicking here - https://amazon.onbaseonline.com/. You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email. If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.
    - Other questions?
      - Other Questions?
      - If you have more questions contact us by email.
  - Virtual Customer Service (Work from Home)
    - My Candidate Account
      - I need to reset my account password
      - You must add crjobs@amazon.com to your email address book to make sure you receive our password reset email.
        
        Do this and then try to reset your password by following these steps:
        
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on "" Register here "".
        4. Click on 'Continue'
        
        You will receive an email from crjobs@amazon.com with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add crjobs@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I am being asked to provide a username in order to reset my password
      - This means that the password reset link has expired. Reset your password again to get a new link.
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address that you used when you created your candidate account
        4. Click Continue You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add crjobs@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - My email address is already in the system
      - You already have a candidate account in our system!
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?' link
        3. Enter the email address that you used when you created your candidate account
        4. Click on 'Continue'
        
        You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add crjobs@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I need to confirm or edit information on my profile
      - You can confirm or edit information in your account by following these steps:
        
        1. Log into your candidate account at amazon.force.com
        2. Click on 'Edit' next to 'My personal information'
        
        You will be directed to the Edit profile page, where you can edit the information in your profile. If you make any changes, be sure to click "" Save "".
        
        If the information you want to edit is not available, contact us.
    - My application
      - What are the requirements to apply for a Virtual Customer Service position?
      - To apply for the positions available in the Virtual Customer Service area, you must comply with the following basic requirements:
        1. Be over 18 years of age
        2. High school diploma or equivalent (Complete and approved)
        3. Speak fluently at least one of the following languages: Spanish, English.
        4. Have / Get an internet connection by cable of 10mb download and 2mb upload.
        5. Have / Get a residential landline, with access to 800-number calls activated.
        6. Successfully approve our virtual testing process that you can take online from amazon.force.com
        
        ** We try to offer these opportunities to people who live outside the great Metropolitan Area.
      - How do I apply? Can I reapply?
      - Apply online! Amazon.force.com use the filters to locate the positions available in your country.
        
        To complete the application and tests you must do it from a Windows computer using, preferably, Mozilla Firefox as a search engine. You need to have a headset and a stable connection to the internet. Try to be in a quiet place without interruptions.
        
        If you have already applied, log in to your candidate account at amazon.force.com.
      - Can I apply in person or send my resume?
      - It is not necessary to send a resume To be considered for any of our positions, you must complete the application online.
        
        All of our current vacancies can be viewed at amazon.force.com.
      - What is the status of my application?
      - You can check the status of your application by following these steps.
        
        1. Log into your candidate account at amazon.force.com
        2. Click on the menu icon in the upper right corner
        3. Click on "" Jobs to which I have applied "" in the drop-down menu
        
        There, you can see the status of the jobs you have requested. You will be notified by email of any update related to your application.
        
        To make sure you receive our emails, add the email addresses below to your address book. recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com
        
        * Please note: these emails do NOT accept incoming messages. Any email sent to these addresses will not receive a response.
      - Why was my application rejected?
      - There are a variety of reasons why an application is rejected. We can not provide details about why an application has been rejected. If you are still interested, you can reapply for the positions for which you qualify at amazon.force.com
      - I accidentally answered "No" to a question and couldn't finish my application.
      - If you accidentally answered 'No' to a question and could not complete your application, you should contact us directly for help.
      - Why was my application withdrawn?
      - There are a variety of reasons why an application is removed, these are some of the most common reasons:
        
        - The application is incomplete
        
        - The candidate did not take any action, such as scheduling an appointment or completing the requested information
        
        - The candidate did not arrive at a scheduled appointment
        
        If you are still interested, you can reapply for available vacancies at amazon.force.com.
      - I would like to withdraw my application
      - You can withdraw your application by following these steps.
        
        1. Log into your account at amazon.force.com
        On the left side of the page, you will see the posts you have requested.
        
        2. Click on the 'Remove' link to remove your application from consideration
      - The assessment page will not load
      - The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that popup blockers have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        
        1) Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button , and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
        
        2) Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click Ok
        
        3) Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
        
        4) Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups
        
        5) Android Devices using Chrome: At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups
      - I received an error about leaving questions blank
      - In order to successfully complete the assessment, all questions must be answered. Missing answers to questions will be brought to your attention when you try to submit the assessment. If you are receiving an error message that you have left questions blank, please click on the page number below the error message. You will be taken to the page of the assessment where a question is blank. Once you have selected an answer for each question, you can select 'Return to Error Page' to correct any additional errors and submit the assessment.
      - Need to confirm my schedule selection
      - For consults about schedules and offer details contact us.
    - My Background Check
      - My Background Check
      - To begin your background check you will receive an email from our Accurate provider with the explanation of the steps to follow and the information you must provide to complete the process, you must complete these actions promptly as the process may expire if it is not completed on time.
        
        To contact our provider directly you can send an email to: customer_service@accuratebackground.com.
    - My Job Offer
      - What is the status of my job offer?
      - You can check the status of your offer by logging into your candidate account at amazon.force.com. Your application (s) and status will be found on the left side of the page, or below the "Jobs I have applied to" option in the menu in the upper right corner.
      - I have been assigned a schedule but I need to request a change.
      - To request a change of schedule, contact us at least 2 weeks before starting work, a recruiter will indicate if there are options to make the change. Applications for change will not be accepted near the start date.
      - When will I receive my contract?
      - The work contract will be sent by email 2 weeks before the work start date.
      - When will I receive my equipment?
      - Once you have signed your digital contract, the equipment will be sent to the address provided during the week before your start date. If your area is not covered for direct delivery, the equipment will be delivered to the nearest Costa Rican post office.
      - How many days/hours a week am I scheduled to work?
      - A recruiter will offer you the respective work details, in general, the customer service associates will work 5 days a week for a total of 40 hours. In accordance with the labor legislation of Costa Rica, if required, workers will have a minimum of 1 day off every 6 days of work and must not exceed 48 hours in the same week of work.
      - How can I attach the documents requested in my profile?
      - 1. Log into Amazon.force.com with your username and password
        2. Click on the upper right corner where it says "Menu"
        3. Click on the "My personal information" option
        4. Then click on the right side in "Edit attachments"
        5. Then click on "Browse", search for the document you want to upload and then click on "Upload"
    - My Day 1
      - Who can I contact if I have difficulties on connect to Amazon day?
      - Please call directly from your landline to our VOTS (Virtual Operations Tech Support), they will give you the assistance you need.
        Telephone: 08000150705
    - My online new hire paper work
      - I have not received instructions on how to complete my new hire paperwork
      - You will receive an invitation prior to your start date to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - Is my New hire Paperwork complete?
      - You can confirm that your documents are complete by signing into your MyDocs portal here https://amazon.onbaseonline.com. On the left hand side of the page you will see the 'Read and Accept your Documents' section. If you see, "You don't have any documents to sign right now", then your documents have been successfully submitted! If you do not see this message, then please review and accept any additional documents. If this is your first time accessing MyDocs, click on the Forgot Your Password link to reset your password.
      - I am experiencing an error when trying to complete the paperwork
      - We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs. Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).
      - How do I log in?
      - You can access your MyDocs portal by clicking here - https://amazon.onbaseonline.com/. You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email. If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.
    - Other questions?
      - Other Questions?
      - If you have more questions contact us by email.
South Africa
- English
  - Virtual Customer Service Associate
    - My Candidate Account
      - How do I reset my account password?
      - Reset your password by following these steps:
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address and contact number you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on "Register here"
        4. Click on 'Continue'
        You will receive an email from applicationhelp@amazon.com with a link to reset your password!
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
      - What to do when requested to provide a username in order to reset my password?
      - This means that the password reset link has expired. Reset your password again to get a new link.
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address and contact number that you used when you created your candidate account
        4. Click Continue You will receive an email with a link to reset your password!
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
      - What does it mean if the system is advising that my email address is already in the system?
      - You already have a candidate account in our system!
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?' link
        3. Enter the email address and contact number that you used when you created your candidate account
        4. Click on 'Continue'
        You will receive an email with a link to reset your password!
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
      - How do I confirm or edit information on my profile?
      - You can confirm or edit information in your account by following these steps:
        1. Log into your candidate account at amazon.force.com
        2. Click on 'Edit' next to 'My personal information'
        You will be directed to the Edit profile page, where you can edit the information in your profile. If you make any changes, be sure to click "" Save "".
        If the information you want to edit is not available, contact us.
    - My Application
      - What are the internet requirements for this position?
      - Dedicated 10MB Uncapped Fiber or ADSL line (LTE lines are not eligible for this role).
      - Does Amazon cover the internet bill?
      - Yes, if you are successful for the role and once you start employment with Amazon you would need to submit your invoices from your provider on a monthly basis to claim back a maximum of R1200.
      - How do I apply? Can I reapply?
      - Apply here! Amazon.force.com use the filters to locate the positions available in your country.
        To complete the application and tests you must do it from a Windows computer using, preferably, Mozilla Firefox as a search engine. You need to have a headset and a stable connection to the internet. Try to be in a quiet place without interruptions.
        If you have already applied, log in to your candidate account at amazon.force.com.
      - Can I complete the assessment via m mobile?
      - No, unfortunately you need to be doing it on laptop or PC using Firefox or Internet Explorer with stable internet connection.
      - How do I track the status of my application?
      - You can check the status of your application by following these steps.
        1. Log into your candidate account at amazon.force.com
        2. Click on the menu icon in the upper right corner
        3. Click on "Jobs to which I have applied" in the drop-down menu
        There, you can see the status of the jobs you have requested. You will be notified by email of any update related to your application.
      - Why was my application withdrawn?
      - There are several of reasons for this; these are some of the most common reasons:
        1. The application is incomplete
        2. The candidate did not take any action, such as scheduling an appointment or completing the requested information
        3. The candidate did not arrive at a scheduled appointment
        If you are still interested, you can reapply for available vacancies at amazon.force.com.
      - The Assessment Page is not loading.
      - The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that popup blockers have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        1) Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button, and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
        2) Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click Ok
        3) Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
        4) Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) allow all sites to show pop-ups
        5) Android Devices using Chrome: At the top right, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) allow all sites to show pop-ups
    - My Job Offer
      - What is the status of my job offer?
      - You can check the status of your offer by logging into your candidate account at amazon.force.com. Your application (s) and status will be found on the left side of the page, or below the "Jobs I have applied to" option in the menu in the upper right corner.
      - How/When will I receive my contract?
      - The work contract will be sent by email 2 weeks before the work start date.
    - My Day 1
      - Who can I contact if I have difficulties on connect to Amazon day?
      - Please email us directly cs-vcs-cpt@amazon.com.
    - Other Questions?
      - Other Questions?
      - If you have more questions contact us by email You can email cs-vcs-cpt@amazon.com for any queries.
  - Customer Service Associate
    - My Candidate Account
      - How do I reset my account password?
      - Reset your password by following these steps:
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address and contact number you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on "Register here"
        4. Click on 'Continue'
        You will receive an email from applicationhelp@amazon.com with a link to reset your password!
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
      - What to do when requested to provide a username in order to reset my password?
      - This means that the password reset link has expired. Reset your password again to get a new link.
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address and contact number that you used when you created your candidate account
        4. Click Continue You will receive an email with a link to reset your password!
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
      - What does it mean if the system is advising that my email address is already in the system?
      - You already have a candidate account in our system!
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?' link
        3. Enter the email address and contact number that you used when you created your candidate account
        4. Click on 'Continue'
        You will receive an email with a link to reset your password!
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
      - How do I confirm or edit information on my profile?
      - You can confirm or edit information in your account by following these steps:
        1. Log into your candidate account at amazon.force.com
        2. Click on 'Edit' next to 'My personal information'
        You will be directed to the Edit profile page, where you can edit the information in your profile. If you make any changes, be sure to click "Save"
        If the information you want to edit is not available, contact us.
    - My Application
      - How do I apply? Can I reapply?
      - Apply here! Amazon.force.com use the filters to locate the positions available in your country.
        To complete the application and tests you must do it from a Windows computer using, preferably, Mozilla Firefox as a search engine. You need to have a headset and a stable connection to the internet. Try to be in a quiet place without interruptions.
        If you have already applied, log in to your candidate account at amazon.force.com.
      - Can I complete the assessment via mobile?
      - No, unfortunately you need to be doing it on laptop or PC using Firefox or Internet Explorer with stable internet connection.
      - How do I track the status of my application?
      - You can check the status of your application by following these steps:
        1. Log into your candidate account at amazon.force.com
        2. Click on the menu icon in the upper right corner
        3. Click on "Jobs to which I have applied" in the drop-down menu
        There, you can see the status of the jobs you have requested. You will be notified by email of any update related to your application.
      - Why was my application withdrawn?
      - There are several of reasons for this; these are some of the most common reasons:
        1. The application is incomplete
        2. The candidate did not take any action, such as scheduling an appointment or completing the requested information
        3. The candidate did not arrive at a scheduled appointment
        If you are still interested, you can reapply for available vacancies at amazon.force.com.
      - The Assessment Page is not loading.
      - The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that popup blockers have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        1) Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button, and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
        2) Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click Ok.
        3) Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
        4) Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) allow all sites to show pop-ups.
        5) Android Devices using Chrome: At the top right, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) allow all sites to show pop-ups.
    - My Job Offer
      - What is the status of my job offer?
      - You can check the status of your offer by logging into your candidate account at amazon.force.com. Your application (s) and status will be found on the left side of the page, or below the "Jobs I have applied to" option in the menu in the upper right corner.
      - How/When will I receive my contract?
      - The work contract will be sent by email 2 weeks before the work start date.
    - My Day 1
      - Who can I contact if I have difficulties on connect to Amazon day?
      - Please email us directly cs-cpt-hvh@amazon.com.
    - Other Questions?
      - Other Questions?
      - If you have more questions contact us by email You can email cs-cpt-hvh@amazon.com for any queries.
Philippines
- English
  - Customer Service
    - My Candidate Account
      - My email address is already in the system
      - You already have a candidate account in our system! You can reset your password by following these steps:
        
        1. Go to your candidate account at amazon.force.com
        
        2. Click on the 'Forgot Password?' link
        
        3. Enter the email address you used when you created your candidate account
        
        4. Enter the preferred phone number that you used in creating the account. If it does not accept your mobile number, try omitting the 0 and type using this format: 9xxxxxxxxxx. You may also try typing in your alternate phone number
        
        5. Click Continue You will receive an email with a link to reset your password! Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you. You should add applicationhelp@amazon.com, csapplicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to ensure you receive emails from us.
      - I am being asked to provide a username in order to reset my password
      - This means the password reset link has expired. Please reset your password again in order to get a new link. You can reset your password by following these steps:
        
        1. Go to your candidate account at amazon.force.com
        
        2. Click on the 'Forgot Password?' link
        
        3. Enter the email address you used when you created your candidate account
        
        4. Enter the preferred phone number that you used in creating the account. If it does not accept your mobile number, try omitting the 0 and type using this format: 9xxxxxxxxxx. You may also try typing in your alternate phone number
        
        5. Click Continue You will receive an email with a link to reset your password! Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you.
      - I need to confirm or edit information on my profile
      - You can confirm or edit information on your account by logging in at amazon.force.com. Click on 'Edit' next to 'My Personal Information'. You will be taken to the contact information page, where you can edit the information on your profile. If you make any changes, be sure to click 'Save'! You do not need to edit the 'Work Experience' or 'Education' sections of the profile (unless notified to do so). If the information you wish to edit is not available, please contact us.
      - I need to reset my account password
      - You should add applicationhelp@amazon.com & csapplicationhelp@amazon.com to your email address book to ensure you receive the password reset email from us. Please do this, then try to reset your password by following these steps:
        
        1. Go to your candidate account at amazon.force.com
        
        2. Click on the 'Forgot Password?' link
        
        3. Enter the email address you used when you created your candidate account. This will be different than your Amazon.com shopping account. If you have not yet created an account, you can do so at amazon.force.com
        
        4. Enter the preferred phone number that you used in creating the account. If it does not accept your mobile number, try omitting the 0 and type using this format: 9xxxxxxxxxx. You may also try typing in your alternate phone number
        
        5. Click Continue You will receive an email with a link to reset your password! Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you.
      - How do I apply?
      - Apply or reapply here! www.amazon.force.com.
      - I am unable to select the link provided in my email
      - Clear your cache and cookies. Try a different internet browser. Internet Explorer, Edge, Firefox, or Chrome are preferred options. Try a different device.
      - I forgot my password
      - Please log on to amazon.force.com and click on forgot password. A password link will be sent to you e-mail address.
    - My Pre-Employment Requirements
      - I'm done with the Background Check and Medical Exams
      - You will receive a call or text message for updates regarding your pre-employment requirements submission. Kindly make sure to keep your phone lines open.
      - What can I submit for the proof of government records?
      - 1. SSS: E1/E4/E6/MAT-1/Employee Static Information/SSS Verification Slip/SSS ID (note: UMID is not an acceptable SSS document)/any other forms from SSS
        
        2. TIN: 1902/stamped 1905/2316/BIR Verification Slip/eRegistration Confirmation/TIN ID/any other forms from TIN
        
        3. Pag IBIG: Pag IBIG Loyalty Card/Housing or Salary Loan Forms or Document/HDMF Form/Pag IBIG ID/MDF or Member's Data Form/any other forms from Pag IBIG
        
        4. Philhealth: MDR Form/Philhealth ID/Claim Forms/any other forms from Philhealth.
    - Returning Employees
      - I am a previous employee, can I re-apply?
      - Please contact us.
    - My Application
      - Can I apply in person or send you my resume?
      - Submitting a resume isn’t necessary. In order to be considered for any of our positions, you must complete the online application. All of our current job openings can be viewed at amazon.force.com.
      - How do I apply? Can I reapply?
      - Apply or reapply here! amazon.force.com
      - I took the exams onsite but was unable to finish
      - Please contact us.
      - I want to check if I can re-apply
      - Please contact us.
      - Where can I apply?
      - We have two sites in the Philippines. If you wish to apply as a walk in candidate, you may visit these recruitment hubs: Pasay City - Three E-Com Center, Block 21 Harbor Drive Cor. Bay Shore, Mall of Asia Complex, Cebu City - Philam Life Center Cebu, Cardinal Rosales corner Samar Loop, Cebu Business Park. Also, you may apply here: amazon.force.com.
      - I accidentally answered 'No' to a question and couldn’t finish my application
      - If you accidentally answered 'No' to a question and could not complete your application, you will need to contact us for help.
      - I am being redirected to a VisualForce error page
      - Internet Explorer or Firefox are the best web browsers to use to complete your application. Still having problems? Follow the troubleshooting steps below:
        
        Troubleshooting Step #1: - Select the back button in your browser, then select Save and Continue - Do this up to three times. If unsuccessful, try Troubleshooting Step #2
        
        Troubleshooting Step #2: - Save and exit your application - Close your internet browser - Open a new internet window and clear your cache by: - Clicking ctrl+shift+delete (windows) or command+shift+delete (Mac) - Change the time range to the furthest possible ('everything', 'forever', 'beginning of time', etc.) - Ensure Cache and Cookies are selected and click the button to clear - Log back into your candidate account and try again - If unsuccessful, try Troubleshooting Step #3
        
        Troubleshooting Step #3: - Check your language preference in your candidate account. The language must be set to English (US). Login at https://amazon.force.com/. Click on 'Edit' next to 'My Personal Information' If you make any changes, be sure to click 'Save'!
      - I received an error about leaving questions blank
      - In order to successfully complete the assessment, all questions must be answered. Missing answers to questions will be brought to your attention when you try to submit the assessment. If you are receiving an error message that you have left questions blank, please click on the page number below the error message. You will be taken to the page of the assessment where a question is blank. Once you have selected an answer for each question, you can select 'Return to Error Page' to correct any additional errors and submit the assessment.
      - I would like to withdraw my application
      - You can withdraw your application by following these steps:
        
        1. Login to your account at https://amazon.force.com On the left hand side of the page, you will see the positions you have applied for
        
        2. Click on the 'Withdraw' link to remove your application from consideration.
      - The assessment page will not load
      - The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that popup blockers have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        
        1) Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button , and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK
        
        2) Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click Ok
        
        3) Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker
        
        4) Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu Menu or More More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups
        
        5) Android Devices using Chrome: At the top right, click the icon you see: Menu Menu or More More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.
      - What is my application status?
      - You can check the status of your application by logging into amazon.force.com. Your application(s) and the status will be found on the upper right hand side of the page that says 'Menu', and click 'Jobs I've Applied To'. You may also contact us at 402-8000.
      - What is the status of my application?
      - Once submitted, you will receive an email notification confirming that your application is submitted. As the staffing team reviews your application, you will also receive email notifications with updates on your application status.
        
        If you run into any errors while completing the application, please contact us,
      - Why was my application rejected?
      - Amazon reviews a variety of factors when determining which candidates to move forward in the process. If your application has been rejected, we have chosen to move forward with other candidate that are a closer match to our current hiring needs. This could be due to many things, including but not necessarily things like: Did not meet basic criteria as outlined in application, Did not complete pre-hire contingencies outlined in contingent offer, Multiple applications in process.
      - Why was my application withdrawn?
      - If you received an email that your application has been withdrawn, this may have happened for a variety of reasons. Some examples are: We emailed you an invitation to schedule an appointment, but you did not schedule your appointment, An appointment was scheduled, but you did not attend the scheduled appointment, You did not complete your online submission, You withdrew your submission, You did not respond to the email or text message regarding your application, Non-compliance to the pre-employment requirements for a long period of time post job offer.
      - I received a rejection email but I passed the process
      - If you were already given the job offer; therefore, you were able to make it to the recruitment process. The email that you received is a system generated email due to the movements done in the system. Please disregard the email and continue with the process informed to you by the recruiters.
      - I would like to transfer my current application to another location
      - In order to process a location transfer, you must apply to the location where you wish to work. If you have not yet applied, please do so at amazon.force.com. If the position is not available on our website, we will not be able to process the location transfer. If you have already applied to the location you wish to work, please click on the chat option below.
    - Background Check
      - Background Check
      - Please contact us.
      - I did not receive a background check email
      - If your application has already lapsed 48 hours and have not received a background check link, kindly check your spam/junk folder or promotions tab (for those using gmail). Also, you might have received an email from us asking for a legible copy of your valid ID. Also, you may contact us at 402-8000.
      - I'm having errors with the background check link
      - Please try to clear cache, close the browser and login again. Also, please complete the online forms on a computer rather than from a mobile device (smart phone or tablet). Should the issue persist, please contact us at 402-8000.
    - New Hire Orientation Schedule
      - What time is my New Hire Orientation Schedule
      - Please contact us.
    - My Job Offer
      - What is the status of my job offer?
      - You can check the status of your offer by logging into amazon.force.com. Your application(s) and the status will be found on the left hand side of the page, or under the My Jobs tab.
    - My Online New Hire Paperwork
      - I have not received instructions on how to complete my new hire paperwork
      - You will receive an invitation prior to your start date to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - I am experiencing an error when trying to complete the paperwork
      - We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs. Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).
      - I am unable to complete the Direct Deposit form
      - In order to complete your Direct Deposit, please follow these steps:
        
        1. Login to your MyDocs Portal at https://amazon.onbaseonline.com
        
        2. Click on "Payroll Direct Deposit Form" Select Account Type (checking or savings) Enter & Confirm the Routing & Account Number for your bank account. You can find this information on a personal check OR by requesting this information from your bank
        
        3. Choose Full or Partial (this is asking if you want your full paycheck deposited to this account, or just a partial amount)
        
        4. Read the acknowledgement at the bottom and accept the statement
        
        If you are still unable to complete the online Direct Deposit form, you will also be able to complete onsite. Please bring a voided check or direct deposit information for your payroll. If you do not select direct deposit you will receive a pay card.
      - How do I Login?
      - You can access your MyDocs portal by clicking here - https://amazon.onbaseonline.com/. You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email. If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.
      - I need a proxy number for the ADP pay card
      - If you have yet to attend your first day of work, no need to worry! Please contact the local HR team once you start work to get the proxy number. If you have already started working, please contact the local HR team to get the proxy number. Already started working and still need help? Contact us!
      - I need to reset my MyDocs password
      - In order to reset your MyDocs password, select the "Forgot your Password?" link from the MyDocs Portal - https://amazon.onbaseonline.com/. Enter in the email address you used when you applied, enter in the security characters and click 'Continue'. A password reset email will be sent to your personal email address. Follow the link in the email in order to change your password.
      - Is my New Hire Paperwork complete?
      - You can confirm that your documents are complete by signing into your MyDocs portal here: https://amazon.onbaseonline.com. On the left hand side of the page you will see the 'Read and Accept your Documents' section. If you see, "You don't have any documents to sign right now", then your documents have been successfully submitted! If you do not see this message, then please review and accept any additional documents. If this is your first time accessing MyDocs, click on the Forgot Your Password link to reset your password.
      - The information in MyDocs Terms of Employment are inaccurate.
      - Please contact us.
      - When is the submission deadline of my requirements?
      - Please refer to the requirements checklist that provided during the job offer discussion.
India
- English
  - Customer Service
    - My Candidate Account
      - I need to reset my account password
      - You must add applicationhelp@amazon.com to your email address book to make sure you receive our password reset email.
        
        Do this and then try to reset your password by following these steps:
        
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on "Register here".
        4. Click on 'Continue'
        
        You will receive an email from applicationhelp@amazon.com with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I am being asked to provide a username in order to reset my password
      - This means that the password reset link has expired. Reset your password again to get a new link.
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address that you used when you created your candidate account
        4. Click Continue You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - My email address is already in the system
      - You already have a candidate account in our system!
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?' link
        3. Enter the email address that you used when you created your candidate account
        4. Click on 'Continue'
        
        You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I need to confirm or edit information on my profile
      - You can confirm or edit information in your account by following these steps:
        
        1. Log into your candidate account at amazon.force.com
        2. Click on 'Edit' next to 'My personal information'
        
        You will be directed to the Edit profile page, where you can edit the information in your profile. If you make any changes, be sure to click "Save".
        
        If the information you want to edit is not available, contact us.
    - My Application
      - What are the basic requirements for this position?
      - To apply for positions available in the Customer Service area, you must meet the following basic requirements:
        1. Be over 18 years of age
        2. 12th Standard/Intermediate or above (Complete and approved)
        3. Speak fluently at least one of the following languages: English
        4. Successfully approve our virtual testing process that you can take online from amazon.force.com.
      - How do I apply? Can I reapply?
      - Apply here! Amazon.force.com use the filters to locate the positions available in your country.
        
        To complete the application and tests you must do it from a Windows computer using, preferably, Mozilla Firefox as a search engine. You need to have a headset and a stable connection to the internet. Try to be in a quiet place without interruptions.
        
        If you have already applied, log in to your candidate account at amazon.force.com.
      - Can I apply in person or send my resume?
      - It is not necessary to send a resume To be considered for any of our positions, you must complete the application online.
        All of our current vacancies can be viewed at amazon.force.com.
      - What is the status of my application?
      - You can check the status of your application by following these steps.
        
        1. Log into your candidate account at amazon.force.com
        2. Click on the menu icon in the upper right corner
        3. Click on "Jobs to which I have applied" in the drop-down menu
        
        There, you can see the status of the jobs you have requested. You will be notified by email of any update related to your application.
        
        To make sure you receive our emails, add the email addresses below to your address book. recruiting-systems-prod@amazon.com, noreply-ops-jobs@amazon.com, applicationhelp@amazon.com.
        
        * Please note: these emails do NOT accept incoming messages. Any email sent to these addresses will not receive a response.
      - Why was my application rejected?
      - There are a variety of reasons why an application is rejected. We can not provide details about why an application has been rejected. If you are still interested, you can reapply for the positions for which you qualify at amazon.force.com.
      - I accidentally answered "No" to a question and couldn't finish my application.
      - If you accidentally answered 'No' to a question and could not complete your application, you should contact us directly for help.
      - Why was my application withdrawn?
      - There are a variety of reasons why an application is removed, these are some of the most common reasons:
        
        - The application is incomplete
        
        - The candidate did not take any action, such as scheduling an appointment or completing the requested information
        
        - The candidate did not arrive at a scheduled appointment
        
        If you are still interested, you can reapply for available vacancies at amazon.force.com.
      - I would like to withdraw my application
      - You can withdraw your application by following these steps:
        
        1. Log into your account at amazon.force.com
        On the left side of the page, you will see the posts you have requested.
        
        2. Click on the 'Remove' link to remove your application from consideration.
      - The assessment page will not load
      - The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that popup blockers have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        
        1) Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button , and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK
        
        2) Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click Ok
        
        3) Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker
        
        4) Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups
        
        5) Android Devices using Chrome: At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.
      - I received an error about leaving questions blank
      - In order to successfully complete the assessment, all questions must be answered. Missing answers to questions will be brought to your attention when you try to submit the assessment. If you are receiving an error message that you have left questions blank, please click on the page number below the error message. You will be taken to the page of the assessment where a question is blank. Once you have selected an answer for each question, you can select 'Return to Error Page' to correct any additional errors and submit the assessment.
      - Need to confirm my schedule selection
      - For consults about schedules and offer details contact us.
    - My Background Check
      - My Background Check
      - To begin your background check you will receive an email from our Accurate provider with the explanation of the steps to follow and the information you must provide to complete the process, you must complete these actions promptly as the process may expire if it is not completed on time.
        To contact our provider directly you can send an email to: customer_service@accuratebackground.com.
    - My Job Offer
      - What is the status of my job offer?
      - You can check the status of your offer by logging into your candidate account at amazon.force.com. Your application (s) and status will be found on the left side of the page, or below the "Jobs I have applied to" option in the menu in the upper right corner.
      - I have been assigned a schedule but I need to request a change
      - To request a change of schedule, contact us at least 2 weeks before starting work, a recruiter will indicate if there are options to make the change. Applications for change will not be accepted near the start date.
      - How/When will I receive my contract?
      - The work contract will be sent by email 2-3 days before the work start date.
      - How many days/hours a week am I scheduled to work?
      - A recruiter will offer you the respective work details, in general, the customer service associates will work 5 days a week for a total of 40 hours. In accordance with the labor legislation of India if required, workers will have a minimum of 2 day off every 5 days of work and must not exceed 48 hours in the same week of work.
      - How can I attach the documents requested in my profile?
      - 1. Log into Amazon.force.com with your username and password
        2. Click on the upper right corner where it says "Menu"
        3. Click on the "My personal information" option
        4. Then click on the right side in "Edit attachments"
        5. Then click on "Browse", search for the document you want to upload and then click on "Upload".
    - My Day 1
      - Where should I present myself on Day 1?
      - Your recruiter will indicate to which of the Amazon facilities your scheduled to attend on your first day.
      - What other services will I find at Amazon?
      - On your first day at Amazon you will find:
        
        A Cafeteria: where you can buy your lunch or snacks
        Parking: It is necessary that you acquire your employee label in the offices to use it
        Microwave: if you want to bring your own food
        Lockers: for security, you must provide your own padlock
        Free transportation: the first day your coach will tell you what to do to use this service.
    - My Online New Hire Paper Work
      - I have not received instructions on how to complete my new hire paperwork
      - You will receive an invitation prior to your start date to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - Is my New hire Paperwork complete?
      - You can confirm that your documents are complete by signing into your MyDocs portal here https://amazon.onbaseonline.com. On the left hand side of the page you will see the 'Read and Accept your Documents' section. If you see, "You don't have any documents to sign right now", then your documents have been successfully submitted! If you do not see this message, then please review and accept any additional documents. If this is your first time accessing MyDocs, click on the Forgot Your Password link to reset your password.
      - I am experiencing an error when trying to complete the paperwork
      - We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs. Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).
      - How do I log in?
      - You can access your MyDocs portal by clicking here - https://amazon.onbaseonline.com/. You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email. If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.
    - Other Questions?
      - Other Questions?
      - If you have more questions contact us by email csrecruiting-helpdesk@amazon.com.
  - Virtual Customer Service
    - My Candidate Account
      - I need to reset my account password
      - You must add applicationhelp@amazon.com to your email address book to make sure you receive our password reset email.
        
        Do this and then try to reset your password by following these steps:
        
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on "Register here".
        4. Click on 'Continue'
        
        You will receive an email from applicationhelp@amazon.com with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I am being asked to provide a username in order to reset my password
      - This means that the password reset link has expired. Reset your password again to get a new link.
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address that you used when you created your candidate account
        4. Click Continue You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - My email address is already in the system
      - You already have a candidate account in our system!
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?' link
        3. Enter the email address that you used when you created your candidate account
        4. Click on 'Continue'
        
        You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I need to confirm or edit information on my profile
      - You can confirm or edit information in your account by following these steps:
        
        1. Log into your candidate account at amazon.force.com
        2. Click on 'Edit' next to 'My personal information'
        
        You will be directed to the Edit profile page, where you can edit the information in your profile. If you make any changes, be sure to click "Save".
        
        If the information you want to edit is not available, contact us.
    - My Application
      - What are the requirements to apply for a Virtual Customer Service position?
      - To apply for the positions available in the Virtual Customer Service area, you must comply with the following basic requirements:
        1. Be over 18 years of age
        2. 12th Standard/Intermediate or above (Complete and approved)
        3. Speak fluently at least one of the following languages: English
        4. Have/Get an internet connection by cable of 10mb download and 2mb upload
        5. Successfully approve our virtual testing process that you can take online from amazon.force.com
        6. You need to be a resident of city for the position your applying for or should relocate.
      - How do I apply? Can I reapply?
      - Apply here! Amazon.force.com use the filters to locate the positions available in your country.
        
        To complete the application and tests you must do it from a Windows computer using, preferably, Mozilla Firefox as a search engine. You need to have a headset and a stable connection to the internet. Try to be in a quiet place without interruptions.
        
        If you have already applied, log in to your candidate account at amazon.force.com.
      - Can I apply in person or send my resume?
      - It is not necessary to send a resume To be considered for any of our positions, you must complete the application online.
        All of our current vacancies can be viewed at amazon.force.com.
      - What is the status of my application?
      - You can check the status of your application by following these steps.
        
        1. Log into your candidate account at amazon.force.com
        2. Click on the menu icon in the upper right corner
        3. Click on "Jobs to which I have applied" in the drop-down menu
        
        There, you can see the status of the jobs you have requested. You will be notified by email of any update related to your application.
        
        To make sure you receive our emails, add the email addresses below to your address book. recruiting-systems-prod@amazon.com, noreply-ops-jobs@amazon.com applicationhelp@amazon.com.
        
        * Please note: these emails do NOT accept incoming messages. Any email sent to these addresses will not receive a response.
      - Why was my application rejected?
      - There are a variety of reasons why an application is rejected. We can not provide details about why an application has been rejected. If you are still interested, you can reapply for the positions for which you qualify at amazon.force.com.
      - I accidentally answered "No" to a question and couldn't finish my application.
      - If you accidentally answered 'No' to a question and could not complete your application, you should contact us directly for help.
      - Why was my application withdrawn?
      - There are a variety of reasons why an application is removed, these are some of the most common reasons:
        
        - The application is incomplete
        
        - The candidate did not take any action, such as scheduling an appointment or completing the requested information
        
        - The candidate did not arrive at a scheduled appointment
        
        If you are still interested, you can reapply for available vacancies at amazon.force.com.
      - I would like to withdraw my application
      - You can withdraw your application by following these steps:
        
        1. Log into your account at amazon.force.com
        On the left side of the page, you will see the posts you have requested.
        
        2. Click on the 'Remove' link to remove your application from consideration.
      - The assessment page will not load
      - The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that popup blockers have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        
        1) Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button , and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
        
        2) Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click Ok
        
        3) Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker
        
        4) Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups
        
        5) Android Devices using Chrome: At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.
      - I received an error about leaving questions blank
      - In order to successfully complete the assessment, all questions must be answered. Missing answers to questions will be brought to your attention when you try to submit the assessment. If you are receiving an error message that you have left questions blank, please click on the page number below the error message. You will be taken to the page of the assessment where a question is blank. Once you have selected an answer for each question, you can select 'Return to Error Page' to correct any additional errors and submit the assessment.
      - Need to confirm my schedule selection
      - For consults about schedules and offer details contact us.
    - My Background Check
      - My Background Check
      - To begin your background check you will receive an email from our Accurate provider with the explanation of the steps to follow and the information you must provide to complete the process, you must complete these actions promptly as the process may expire if it is not completed on time.
        To contact our provider directly you can send an email to: customer_service@accuratebackground.com.
    - My Job Offer
      - What is the status of my job offer?
      - You can check the status of your offer by logging into your candidate account at amazon.force.com. Your application (s) and status will be found on the left side of the page, or below the "Jobs I have applied to" option in the menu in the upper right corner.
      - I have been assigned a schedule but I need to request a change.
      - To request a change of schedule, contact us at least 2 weeks before starting work, a recruiter will indicate if there are options to make the change. Applications for change will not be accepted near the start date.
      - When will I receive my contract?
      - The work contract will be sent by email 2 weeks before the work start date.
      - When will I receive my equipment?
      - Once you have signed your digital contract, the equipment will be sent to the address provided during the week before your start date.
      - How many days/hours a week am I scheduled to work?
      - A recruiter will offer you the respective work details, in general, the customer service associates will work 5 days a week for a total of 40 hours. In accordance with the labor legislation of India.
      - How can I attach the documents requested in my profile?
      - 1. Log into Amazon.force.com with your username and password
        2. Click on the upper right corner where it says "Menu"
        3. Click on the "My personal information" option
        4. Then click on the right side in "Edit attachments"
        5. Then click on "Browse", search for the document you want to upload and then click on "Upload".
    - My Day 1
      - Who can I contact if I have difficulties on connect to Amazon day?
      - Please call directly from your landline to our VOTS (Virtual Operations Tech Support), they will give you the assistance you need.
        Telephone: 08000150705.
    - My Online New Hire Paper Work
      - I have not received instructions on how to complete my new hire paperwork
      - You will receive an invitation prior to your start date to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - Is my New hire Paperwork complete?
      - You can confirm that your documents are complete by signing into your MyDocs portal here https://amazon.onbaseonline.com. On the left hand side of the page you will see the 'Read and Accept your Documents' section. If you see, "You don't have any documents to sign right now", then your documents have been successfully submitted! If you do not see this message, then please review and accept any additional documents. If this is your first time accessing MyDocs, click on the Forgot Your Password link to reset your password.
      - I am experiencing an error when trying to complete the paperwork
      - We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs. Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).
      - How do I log in?
      - You can access your MyDocs portal by clicking here - https://amazon.onbaseonline.com/. You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email. If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.
    - Other Questions?
      - Other Questions?
      - If you have more questions contact us by email csrecruiting-helpdesk@amazon.com.
Romania
- Français (French)
  - Travail à domicile (VCS)
    - Mon compte
      - Besoin de réinitialiser le mot de passe de mon compte
      - Vous devez ajouter applicationhelp@amazon.com à votre carnet d'adresses courriel pour vous assurer de recevoir notre courriel de réinitialisation de mot de passe.
        
        Effectuez cette opération, puis essayez de réinitialiser votre mot de passe en suivant les étapes suivantes:
        
        1. Rendez-vous sur votre compte candidat à l'adresse https://amazon.force.com/
        2. Cliquez sur'Avez-vous oublié le mot de passe?
        3. Entrez l'adresse e-mail que vous avez utilisée lors de la création de votre compte candidat. Si vous n'avez pas encore créé de compte, vous pouvez le faire sur https://amazon.force.com/ en cliquant sur "Inscrivez-vous ici"
        4. Cliquez sur'Continuer'
        
        Vous recevrez un courrier électronique de recruiting-systems-prod@amazon.com ou bien applicationhelp@amazon.com avec un lien pour réinitialiser votre mot de passe!
        Vérifiez la boîte de réception et les dossiers de spam pour le courriel de réinitialisation de mot de passe. Dans certains cas, il peut s'écouler jusqu'à une heure avant que l'e-mail de réinitialisation du mot de passe ne soit reçu.
      - On me demande de fournir un nom d'utilisateur afin de réinitialiser mon mot de passe
      - Cela signifie que le lien de réinitialisation du mot de passe a expiré. Réinitialisez à nouveau votre mot de passe pour obtenir un nouveau lien.
      - Mon adresse électronique est déjà dans le système
      - Vous avez déjà un compte candidat dans notre système!
        
        Vous pouvez réinitialiser votre mot de passe en suivant ces étapes:
        1. Accédez à votre compte candidat sur amazon.force.com
        2. Cliquez sur le lien 'Avez-vous oublié le mot de passe?'
        3. Entrez l'adresse e-mail que vous avez utilisée lors de la création de votre compte candidat
        4. Cliquez sur 'Continuer'
        
        Vous recevrez un e-mail avec un lien pour réinitialiser votre mot de passe!
        
        Vérifiez la boîte de réception et les dossiers de spam pour le courriel de réinitialisation de mot de passe. Dans certains cas, la réception de l'e-mail de réinitialisation peut prendre jusuqu'à une heure.
        
        Vous devez ajouter applicationhelp@amazon.com, recruiting-systems-prod@amazon.com et noreply-ops-jobs@amazon.com à votre carnet d'adresses e-mail pour vous assurer de recevoir nos e-mails.
      - J'ai besoin de confirmer ou de modifier des informations sur mon profil
      - Vous pouvez confirmer ou modifier les informations de votre compte en suivant ces étapes:
        
        1. Connectez-vous à votre compte candidat sur amazon.force.com
        2. Cliquez sur'Modifier' à côté de'Mes renseignements personnelles
        
        Vous serez dirigé vers la page Modifier le profil, où vous pourrez modifier les informations de votre profil. Si vous faites des changements, assurez-vous de cliquer sur "Enregistrer".
        
        Si les informations que vous souhaitez modifier ne sont pas disponibles, contactez-nous.
    - Ma candidature
      - Je viens de passer les évaluations mais je n'ai pas eu mon résultat final ?
      - Vous recevrez de notre service les résultats de vos évaluations par e-mail, nous vous invitons à consulter votre boite de réception régulièrement.
      - J'ai postulé par erreur au poste de chargé clientèle à domicile, alors que je souhaite travailler sur site.
      - Pour toute question relative au changement de candidature, merci de nous contacter par e- mail.
      - Quelles sont les exigences de base pour ce poste ?
      - Pour postuler à des postes disponibles dans le domaine du service à la clientèle, vous devez satisfaire les exigences de base suivantes:
        1. Avoir plus de 18 ans
        2. Diplôme d'études supérieur ou équivalent
        3. Parler couramment la langue Française
        4. Passer avec succès les étapes de notre processus de recrutement
        5. Être doté d’une ligne internet ADSL de 12M
        6. Être capable d’assurer un espace de travail adéquat pour l’installation du matériel Amazon et l’exécution des tâches agréées.
      - Comment puis-je postuler ? Serait-il possible d'envoyer mon CV ?
      - Vous pouvez envoyer votre candidature à l'adresse cs-rba1-recruitment@amazon.com, un chargé de recrutement prendra contact avec vous par e-mail pour vous indiquez les étapes à suivre.
        Toutes nos offres d'emploi actuelles peuvent être consultées sur amazon.force.com.
      - Quel est le statut de ma candidature ?
      - Vous pouvez vérifier le staut de votre demande en suivant ces étapes.
        
        1. Connectez-vous à votre compte candidat sur amazon.force.com
        2. Cliquez sur l'icône de menu dans le coin supérieur droit
        3. Cliquez sur "Emplois auxquels j'ai postulé" dans le menu déroulant
        
        Vous pouvez y voir le statut des offres d'emploi que vous avez demandées. Vous serez avisé par e-mail de toute mise à jour relative à votre demande.
        
        Pour vous assurer de recevoir nos e-mails, ajoutez les adresses de courriel ci-dessous à votre carnet d'adresses. recruiting-systems-prod@amazon.com, noreply-ops-jobs@amazon.com, applicationhelp@amazon.com
        
        * Veuillez noter que ces courriels n'acceptent PAS de réponses. Tout e-mail envoyé à ces adresses ne recevra pas de réponse.
      - Pourquoi ma candidature a-t-elle été rejetée ?
      - Il y a plusieurs raisons pour lesquelles une demande est rejetée. Nous ne pouvons fournir de détails sur les raisons pour lesquelles une demande a été rejetée. Si vous êtes toujours intéressé, vous pouvez postuler à nouveau pour les postes pour lesquels vous êtes qualifié sur amazon.force.com.
      - J'ai accidentellement répondu "Non" à une question et je n'ai pas pu terminer ma candidature
      - Si vous avez accidentellement répondu "Non" à une question et que vous n'avez pas pu remplir votre demande, vous devriez communiquer directement avec nous pour obtenir de l'aide.
      - Pourquoi ma candidature a-t-elle été retirée ?
      - Il y a de multitudes raisons pour lesquelles une demande est retirée, en voici les plus courantes:
        
        - La candidature est incomplète
        - Le candidat n'a pris aucune mesure nécessaire pour confirmer sa candidature, comme fournir les renseignements demandés et passer les évaluations nécessaires
        
        Si vous êtes toujours intéressé, vous pouvez postuler pour des postes vacants sur amazon.force.com.
      - Je souhaite retirer ma candidature
      - Vous pouvez retirer votre candidature en suivant ces étapes.
        
        1. Connectez-vous à votre compte sur amazon.force.com
        Sur le côté gauche de la page, vous verrez les messages que vous avez demandés.
        
        2. Cliquez sur le lien "Supprimer" pour retirer votre candidature de la liste d'admissibilité.
      - La page d'évaluation ne se charge pas
      - Une nouvelle fenêtre doit s'ouvrir pour passer l'évaluation, veuillez vous assuré que vous n'avez pas bloquer les fenêtres publicitaires, Internet Explorer ou Firefox sont les meilleurs navigateurs Web à utiliser pour compléter votre candidature. Veuillez vous assurer que les bloqueurs de fenêtres publicitaires ont été désactivés. Cliquez sur les liens ci-dessous pour voir comment désactiver un bloqueur de fenêtres publicitaires pour différents périphériques.
        
        1) Périphériques Windows utilisant Internet Explorer : Ouvrez Internet Explorer, sélectionnez le bouton Outils, puis sélectionnez Options Internet. Dans l'onglet Confidentialité, sous Bloqueur de fenêtres contextuelles, cochez ou décochez la case Activer le bloqueur de fenêtres contextuelles, puis sélectionnez OK.
        
        2) Périphériques Windows utilisant Firefox : Ouvrez Firefox, sélectionnez le menu dans le coin gauche de la fenêtre Sélectionnez Options, cliquez sur Contenu Pour désactiver toutes les fenêtres pop-up, décochez la case'Bloquer les fenêtres pop-up' Cliquez Ok
        
        3) Appareils Apple utilisant Safari : Paramètres de lancement. Appuyez sur Safari. Sous la section Général, cliquez sur le bouton situé à côté de Bloquer les fenêtres pop-up pour activer ou désactiver le bloqueur de fenêtres pop-up. Une bascule verte indique un bloqueur de fenêtres publicitaires activé.
        
        4) Appareils Apple utilisant Chrome : Sur votre ordinateur, ouvrez Chrome. En haut à droite, cliquez sur l'icône que vous voyez : Menu ou plus . Cliquez sur Paramètres. En bas, cliquez sur Afficher les paramètres avancés. Sous " " Confidentialité ", cliquez sur Paramètres du contenu. Sous ""Pop-ups et redirections", sélectionnez l'option : Autorisé, Autorisez tous les sites à afficher des fenêtres pop-up
        
        5) Appareils Android utilisant Chrome : En haut à droite, cliquez sur l'icône que vous voyez : Menu ou plus . Cliquez sur Paramètres. En bas, cliquez sur Afficher les paramètres avancés. Sous " " Confidentialité ", cliquez sur Paramètres de contenu. Sous ""Pop-ups", sélectionnez une option : Ne permettez à aucun site d'afficher des pop-ups (recommandé) Permettez à tous les sites d'afficher des pop-ups".
      - J'ai reçu une erreur concernant des champs de réponses vides
      - Pour réussir l'évaluation, il faut répondre à toutes les questions. Les réponses manquantes aux questions seront portées à votre attention lorsque vous tenterez de soumettre l'évaluation. Si vous recevez un message d'erreur indiquant que vous avez laissé des réponses manquantes, veuillez cliquer sur le numéro de page sous le message d'erreur. Vous serez amené à la page de l'évaluation où une réponse est manquante. Une fois que vous avez sélectionné une réponse pour chaque question, vous pouvez sélectionner " Retour à la page d'erreur " pour corriger toute erreur supplémentaire et soumettre l'évaluation.
    - Ma vérification des antécédents
      - La fiche anthropométrique
      - L’original de votre fiche anthropométrique doit être déposé lors de la remise du dossier complet, nous n'acceptons pas de copie.
    - Mon offre d'emploi
      - Est-ce que je peux travailler à temps partiel ?
      - L'ensemble de nos offres d'emploi sont consultable directement sur amazon.force.com.
      - Quel est le salaire net mensuel pour le travail à domicile ?
      - Avant votre intégration, vous recevrez un e-mail de notre service contenant toutes les informations nécessaires à propos de votre offre d'emploi, nous vous invitons à consulter votre boite de réception régulièrement.
      - Quel est le statut de mon offre d'emploi ?
      - Vous pouvez vérifier l'état de votre candidature en vous connectant à votre compte candidat sur amazon.force.com. Votre (vos) candidature(s) et votre statut se trouvent sur le côté gauche de la page, ou sous l'option "Emplois pour lesquels j'ai postulé" dans le menu dans le coin supérieur droit.
      - Comment et quand vais-je recevoir mon contrat ?
      - Le contrat de travail vous sera envoyé par e-mail 2-3 jours avant la date d'intégration.
      - Combien de jours/heures par semaine suis-je censé travailler ?
      - En général, les associés du service à la clientèle travailleront 5 jours par semaine pour un total de 44 heures. Conformément à la législation du travail au Maroc, les travailleurs auront un jour et demi de travail effectif par mois de service.
      - Comment puis-je joindre les documents demandés dans mon profil ?
      - Connectez-vous à Amazon.force.com avec votre nom d'utilisateur et votre mot de passe.
        2. Cliquez sur le coin supérieur droit où il est écrit "Menu"
        3. Cliquez sur l'option "Mes informations personnelles"
        4. Cliquez ensuite sur le côté droit dans "Modifier les pièces jointes"
        5. Cliquez ensuite sur "Parcourir", recherchez le document que vous souhaitez télécharger et cliquez ensuite sur "Télécharger".
    - Jour d'initiation / formation
      - Qui puis-je contacter si j'ai des difficultés à me connecter à la journée Amazon ?
      - Avant votre intégration, vous recevrez un e-mail contenant tous les détails nécessaires pour résoudre les problèmes techniques liés à votre connexion.
    - Mes documents
      - Où dois-je me présenter le jour de l'intégration ?
      - Avant votre intégration, vous recevrez un e-mail contenant toutes les informations nécessaires à propos de votre journée d'intégration.
      - Je n'ai pas reçu d'instructions sur la façon de remplir les documents relatifs à mon candidature
      - Vous recevrez une invitation avant votre date de début pour remplir les documents requis. L'e-mail proviendra de cette adresse e-mail : MyDocs-noreply@onbaseonline.com. Nous vous suggérons d'ajouter cette adresse électronique à votre carnet d'adresses et de vérifier vos dossiers de pourriels pour vous assurer que vous recevez le courriel.
      - Les documents de mon dossier sont-ils complets ?
      - Vous pouvez confirmer que vos documents sont complets en vous connectant à votre portail MyDocs ici https://amazon.onbaseonline.com. Dans la partie gauche de la page, vous verrez la section "Lisez et acceptez vos documents". Si vous voyez, "Vous n'avez pas de documents à signer en ce moment", alors vos documents ont été soumis avec succès ! Si vous ne voyez pas ce message, veuillez consulter et accepter tout document supplémentaire. Si c'est la première fois que vous accédez à MyDocs, cliquez sur le lien Mot de passe oublié pour réinitialiser votre mot de passe.
      - Je reçois une erreur lorsque j'essaie de charger les documents.
      - Nous vous recommandons d'utiliser Internet Explorer ou Firefox comme navigateur Internet pour accéder à MyDocs. De plus, veuillez signer vos documents sur un ordinateur plutôt qu'à partir d'un appareil mobile (téléphone intelligent ou tablette).
      - Comment puis-je me connecter pour visualiser mes documents ?
      - Vous pouvez accéder à votre portail MyDocs en cliquant ici - https://amazon.onbaseonline.com/. Vous ne pourrez pas vous connecter tant que vous n'aurez pas reçu l'invitation par courriel à accéder à MyDocs. Veuillez ne pas essayer de vous connecter avant d'avoir reçu cet e-mail. Si vous accédez pour la première fois à MyDocs, cliquez sur le lien "Mot de passe oublié" pour réinitialiser votre mot de passe.
    - Autres questions
      - Autres questions
      - Si vous avez d'autres questions, contactez-nous par e-mail.
  - Travail sur Site
    - Mon compte
      - Besoin de réinitialiser le mot de passe de mon compte
      - Vous devez ajouter applicationhelp@amazon.com à votre carnet d'adresses courriel pour vous assurer de recevoir notre courriel de réinitialisation de mot de passe.
        
        Effectuez cette opération, puis essayez de réinitialiser votre mot de passe en suivant les étapes suivantes:
        
        1. Rendez-vous sur votre compte candidat à l'adresse https://amazon.force.com/
        2. Cliquez sur'Avez-vous oublié le mot de passe?
        3. Entrez l'adresse e-mail que vous avez utilisée lors de la création de votre compte candidat. Si vous n'avez pas encore créé de compte, vous pouvez le faire sur https://amazon.force.com/ en cliquant sur "Inscrivez-vous ici"
        4. Cliquez sur'Continuer'
        
        Vous recevrez un courrier électronique de recruiting-systems-prod@amazon.com ou bien applicationhelp@amazon.com avec un lien pour réinitialiser votre mot de passe !
        Vérifiez la boîte de réception et les dossiers de spam pour le courriel de réinitialisation de mot de passe. Dans certains cas, il peut s'écouler jusqu'à une heure avant que le courriel de réinitialisation du mot de passe ne soit reçu.
      - On me demande de fournir un nom d'utilisateur afin de réinitialiser mon mot de passe
      - Cela signifie que le lien de réinitialisation du mot de passe a expiré. Réinitialisez à nouveau votre mot de passe pour obtenir un nouveau lien.
      - Mon adresse électronique est déjà dans le système
      - Vous avez déjà un compte candidat dans notre système!
        
        Vous pouvez réinitialiser votre mot de passe en suivant ces étapes:
        1. Accédez à votre compte candidat sur amazon.force.com
        2. Cliquez sur le lien'Avez-vous oublié le mot de passe?
        3. Entrez l'adresse e-mail que vous avez utilisée lors de la création de votre compte candidat
        4. Cliquez sur'Continuer'
        
        Vous recevrez un e-mail avec un lien pour réinitialiser votre mot de passe!
        
        Vérifiez la boîte de réception et les dossiers de spam pour le courriel de réinitialisation de mot de passe. Dans certains cas, il peut s'écouler jusqu'à une heure avant que le courriel de réinitialisation du mot de passe ne soit reçu.
        
        Vous devez ajouter applicationhelp@amazon.com, recruiting-systems-prod@amazon.com et noreply-ops-jobs@amazon.com à votre carnet d'adresses e-mail pour vous assurer de recevoir nos e-mails.
      - J'ai besoin de confirmer ou de modifier des informations sur mon profil
      - Vous pouvez confirmer ou modifier les informations de votre compte en suivant ces étapes:
        
        1. Connectez-vous à votre compte candidat sur amazon.force.com
        2. Cliquez sur'Modifier' à côté de'Mes informations personnelles'
        
        Vous serez dirigé vers la page Modifier le profil, où vous pourrez modifier les informations de votre profil. Si vous faites des changements, assurez-vous de cliquer sur "Enregistrer".
        
        Si les informations que vous souhaitez modifier ne sont pas disponibles, contactez-nous.
    - Ma candidature
      - Quelles sont les exigences de base pour ce poste ?
      - Pour postuler à des postes disponibles dans le domaine du service à la clientèle, vous devez satisfaire aux exigences de base suivantes:
        1. Avoir plus de 18 ans
        2. Diplôme d'études supérieur ou équivalent
        3. Parler couramment la langue Française
        4. Passer avec succès les étapes de notre processus de recrutement.
      - Comment puis-je postuler ? Serait-il possible de présenter une nouvelle candidature ?
      - Vous pouvez envoyer votre candidature à l'adresse cs-rba1-recruitment@amazon.com, un chargé de recrutement prendra contact avec vous par e-mail pour vous indiquez les étapes à suivre.
        Toutes nos offres d'emploi actuelles peuvent être consultées sur amazon.force.com.
      - Quel est le statut de ma candidature?
      - "Vous pouvez vérifier l'état de votre candidature en suivant ces étapes.
        
        1. Connectez-vous à votre compte candidat sur amazon.force.com
        2. Cliquez sur l'icône de menu dans le coin supérieur droit
        3. Cliquez sur "Emplois auxquels j'ai postulé" dans le menu déroulant
        
        Vous pouvez y voir le statut des offres d'emploi que vous avez demandées. Vous serez avisé par courriel de toute mise à jour relative à votre demande.
        
        Pour vous assurer de recevoir nos courriels, ajoutez les adresses de courriel ci-dessous à votre carnet d'adresses. recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com applicationhelp@amazon.com.
        
        *Veuillez noter que ces courriels n'acceptent PAS les messages entrants. Tout courriel envoyé à ces adresses ne recevra pas de réponse."
      - Pourquoi ma candidature a-t-elle été rejetée ?
      - Il y a plusieurs raisons pour lesquelles une candidature est rejetée. Nous ne pouvons fournir de détails sur les raisons pour lesquelles une demande a été rejetée. Si vous êtes toujours intéressé, vous pouvez postuler à nouveau pour les postes pour lesquels vous êtes qualifié sur amazon.force.com.
      - J'ai accidentellement répondu "Non" à une question et je n'ai pas pu terminer ma candidature
      - Si vous avez accidentellement répondu " Non " à une question et que vous n'avez pas pu remplir votre demande, vous devriez communiquer directement avec nous pour obtenir de l'aide.
      - Pourquoi ma candidature a-t-elle été retirée ?
      - "Il y a une variété de raisons pour lesquelles une demande est retirée, ce sont quelques-unes des raisons les plus courantes:
        
        - La demande est incomplète
        
        - Le candidat n'a pris aucune mesure, comme prendre un rendez-vous ou fournir les renseignements demandés
        
        - Le candidat n'est pas arrivé à un rendez-vous prévu
        
        Si vous êtes toujours intéressé, vous pouvez postuler pour des postes vacants sur amazon.force.com."
      - Je souhaite retirer ma candidature
      - Vous pouvez retirer votre demande en suivant ces étapes.
        
        1. Connectez-vous à votre compte sur amazon.force.com
        Sur le côté gauche de la page, vous verrez les messages que vous avez demandés.
        
        2. Cliquez sur le lien "Supprimer" pour retirer votre candidature de la liste d'admissibilité.
      - La page d'évaluation ne se chargera pas
      - Une nouvelle fenêtre doit s'ouvrir pour passer l'évaluation, veuillez vous assuré que vous n'avez pas bloquer les fenêtres publicitaires, Internet Explorer ou Firefox sont les meilleurs navigateurs Web à utiliser pour compléter votre candidature. Veuillez vous assurer que les bloqueurs de fenêtres publicitaires ont été désactivés. Cliquez sur les liens ci-dessous pour voir comment désactiver un bloqueur de fenêtres publicitaires pour différents périphériques.
        
        1) Périphériques Windows utilisant Internet Explorer : Ouvrez Internet Explorer, sélectionnez le bouton Outils, puis sélectionnez Options Internet. Dans l'onglet Confidentialité, sous Bloqueur de fenêtres contextuelles, cochez ou décochez la case Activer le bloqueur de fenêtres contextuelles, puis sélectionnez OK
        
        2) Périphériques Windows utilisant Firefox : Ouvrez Firefox, sélectionnez le menu dans le coin gauche de la fenêtre Sélectionnez Options, cliquez sur Contenu Pour désactiver toutes les fenêtres pop-up, décochez la case'Bloquer les fenêtres pop-up' Cliquez Ok
        
        3) Appareils Apple utilisant Safari : Paramètres de lancement. Appuyez sur Safari. Sous la section Général, cliquez sur le bouton situé à côté de Bloquer les fenêtres pop-up pour activer ou désactiver le bloqueur de fenêtres pop-up. Une bascule verte indique un bloqueur de fenêtres publicitaires activé
        
        4) Appareils Apple utilisant Chrome : Sur votre ordinateur, ouvrez Chrome. En haut à droite, cliquez sur l'icône que vous voyez : Menu ou plus . Cliquez sur Paramètres. En bas, cliquez sur Afficher les paramètres avancés. Sous " " Confidentialité ", cliquez sur Paramètres du contenu. Sous ""Pop-ups et redirections", sélectionnez l'option : Autorisé, Autorisez tous les sites à afficher des fenêtres pop-up
        
        5) Appareils Android utilisant Chrome : En haut à droite, cliquez sur l'icône que vous voyez : Menu ou plus . Cliquez sur Paramètres. En bas, cliquez sur Afficher les paramètres avancés. Sous " " Confidentialité ", cliquez sur Paramètres de contenu. Sous ""Pop-ups", sélectionnez une option : Ne permettez à aucun site d'afficher des pop-ups (recommandé) Permettez à tous les sites d'afficher des pop-ups".
      - J'ai reçu une erreur concernant le fait de laisser les questions en blanc
      - Pour réussir l'évaluation, il faut répondre à toutes les questions. Les réponses manquantes aux questions seront portées à votre attention lorsque vous tenterez de soumettre l'évaluation. Si vous recevez un message d'erreur indiquant que vous avez laissé des réponses manquantes, veuillez cliquer sur le numéro de page sous le message d'erreur. Vous serez amené à la page de l'évaluation où une réponse est manquante. Une fois que vous avez sélectionné une réponse pour chaque question, vous pouvez sélectionner " Retour à la page d'erreur " pour corriger toute erreur supplémentaire et soumettre l'évaluation.
      - Besoin de confirmer mon choix d'horaire de travail
      - Pour les vérifications concernant les horaires et les détails de l'offre, contactez-nous.
    - Ma vérification des antécédents
      - La fiche anthropométrique
      - L’original de votre fiche anthropométrique doit être déposé lors de la remise du dossier complet, nous n'acceptons pas de copie.
    - Mon offre d'emploi
    - Jour d'initiation / formation
    - Mes documents
    - Autres questions
      - Autres questions
      - Si vous avez d'autres questions, contactez-nous par e-mail.
- Italiano (Italian)
  - Servizio clienti
    - Il mio account
      - Ho bisogno di resettare la password del mio account
      - Devi aggiungere applicationhelp@amazon.com alla tua rubrica in modo da essere sicuro/a di ricevere la nostra mail per resettare la password.
        
        Procedi in questo modo e poi prova a resettare la password seguendo questi passaggi:
        
        1. Vai al tuo account su https://amazon.force.com/
        2. Clicca su 'Hai dimenticato la password?'
        3. Inserisci l'indirizzo email che hai usato quando hai creato il tuo account. Se non hai ancora creato un account, lo puoi fare su https://amazon.force.com/ cliccando su "Registrati qui"
        4. Clicca su 'Continua'
        
        Riceverai una email dall'indirizzo applicationhelp@amazon.com con un link per resettare la tua password!
        
        Controlla la casella di posta e quella di spam. In alcuni casi può volerci fino ad un'ora prima che arrivi la mail.
        
        Devi aggiungere applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com alla tua rubrica per assicurarti di ricevere le nostre emails.
      - Mi è stato chiesto di fornire uno username per resettare la mia password
      - Questo significa che il link per resettare la password non è più funzionante. Resetta nuovamente la password per ricevere un nuovo link.
        
        Puoi resettare la password seguendo questi passaggi:
        1. Vai al tuo account su https://amazon.force.com/
        2. Clicca su 'Hai dimenticato la password?'
        3. Inserisci l'indirizzo email che hai usato quando hai creato il tuo account
        4. Clicca su Continua; Riceverai una email con un link per resettare la tua password!
        
        Controlla la casella di posta e quella di spam. In alcuni casi può volerci fino ad un'ora prima che arrivi la mail.
        
        Devi aggiungere applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com alla tua rubrica per assicurarti di ricevere le nostre emails.
      - Il mio indirizzo email è già presente a sistema
      - Hai già un account nel nostro sistema!
        
        Puoi resettare la password seguendo questi passaggi:
        1. Vai al tuo account su https://amazon.force.com/
        2. Clicca su 'Hai dimenticato la password?'
        3. Inserisci l'indirizzo email che hai usato quando hai creato il tuo account
        4. Clicca su Continua
        
        Riceverai una email con un link per resettare la tua password!
        
        Controlla la casella di posta e quella di spam. In alcuni casi può volerci fino ad un'ora prima che arrivi la mail.
        
        Devi aggiungere applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com alla tua rubrica per assicurarti di ricevere le nostre emails.
      - Ho bisogno di confermare o modificare le informazioni sul mio profilo
      - Puoi confermare o modificare le informazioni contenute nel tuo account seguendo questi passaggi:
        
        1. Effettua l'accesso al tuo account su amazon.force.com
        2. Clicca su 'Modifica' accanto a 'Le mie informazioni personali'
        
        Verrai indirizzato a verso la pagina Modifica profilo, dove potrai modificare le informazioni. Se effettui qualche modifica, assicurati di cliccare "Salva".
        
        Se l'informazione che vuoi modificare non è disponibile, contattaci.
    - La mia applicazione
      - Come verrò informato sui passaggi successivi della mia candidatura?
      - L'avanzamento negli step successivi della tua candidatura ti verrà comunicato esclusivamente via mail. Ti chiediamo di verificare periodicamente la tua casella di posta.
      - Quali sono i requisiti minimi per questa posizione?
      - Per candidarsi per le posizioni disponibili nell'area Customer Service, devi essere in possesso dei seguenti requisiti minimi:
        1. Avere più di 18 anni
        2. Diploma di scuola superiore o titolo equivalente (terminato e certificato)
        3. Parlare correttamente almeno una delle seguenti lingue: Italiano, Inglese
        4. Superare con successo il nostro test virtuale che puoi fare online su amazon.force.com.
      - Come posso candidarmi? Posso ricandidarmi?
      - Candidati qui! Amazon.force.com utilizza dei filtri per farti individuare le posizioni disponibili nel tuo paese.
        
        Per completare la candidatura ed il test devi procedere da un computer usando, preferibilmente, Mozilla Firefox come motore di ricerca. Ti occorrono delle cuffie ed una connessione stabile ad internet. Cerca di essere in un posto silenzioso senza interruzioni.
        Se hai già mandato la candidatura, effettua l'accesso al tuo account su amazon.force.com.
      - Posso candidarmi di persona o mandare il mio curriculum?
      - Non è necessario mandare il curriculum. Per essere presi in considerazione per qualsiasi posizione, è necessario completare la procedura online.
        Tutte le tue attuali opportunità di lavoro sono disponibili su amazon.force.com.
      - Quale è lo status della mia candidatura?
      - Puoi controllare lo status della tua candidatura seguendo questi passaggi:
        
        1. Effettua l'accesso al tuo account su amazon.force.com
        2. Clicca sull'icona del menu nella parte in alto a destra
        3. Clicca su "Posizioni per le quali mi sono candidato/a" nel menu a cascata
        
        Lì puoi vedere lo status delle posizioni per le quali hai espresso interesse. Riceverai una notifica via email su qualsiasi aggiornamento relativo alla tua candidatura.
        
        Per essere sicuro/a di ricevere le nostre emails, aggiungi alla tua rubrica gli indirizzi email indicati sotto: recruiting-systems-prod@amazon.com, noreply-ops-jobs@amazon.com, applicationhelp@amazon.com
        
        *Nota bene: queste emails non possono ricevere messaggi. Qualsiasi mail inviata a ciascuno di questi indirizzi non riceverà una risposta.
      - Perché la mia candidatura è stata rigettata?
      - Ci sono molteplici ragioni per le quali una candidatura viene rigettata. Noi non possiamo fornire ulteriori dettagli in merito. Se sei ancora interessato/a, puoi ricandidarti per le posizioni per le quali possiedi i requisiti su amazon.force.com.
      - Per errore ho risposto "No" ad una domanda e non ho potuto completare la mia candidatura.
      - Se per errore hai risposto 'No' ad una domanda e non hai potuto completare la tua candidatura, dovresti contattarci direttamente per un supporto.
      - Perché la mia candidatura risulta ritirata?
      - Ci sono molteplici ragioni per le quali una candidatura viene ritirata; quelle che seguono sono alcune delle ragioni più comuni:
        
        - La candidatura è incompleta
        
        - Il candidato non ha intrapreso alcuna azione, come ad esempio fissare un appuntamento o inserire le informazioni richieste
        
        - Il candidato non si è presentato all'appuntamento
        
        Se sei ancora interessato/a, puoi ricandidarti per posizioni disponibili su amazon.force.com.
      - Mi piacerebbe ritirare le mia candidatura
      - Puoi ritirare la tua candidatura seguendo questi passaggi:
        
        1. Effettuare l'accesso al tuo account su amazon.force.com
        Sulla sinistra della pagina vedrai i posts che hai richiesto.
        
        2. Clicca sul link 'Rimuovi' per ritirare la tua candidatura
      - La pagina dell'assessment non carica
      - L'assessment apre una nuova finestra perciò assicurati che siano disabilitati i pop-up. Internet Explorer o Firefox sono i browsers migliori per completare la candidatura. Clicca sui links sotto per vedere come disabilitare un popup su diversi dispositivi.
        
        1) Dispositivi Windows che usano Internet Explorer: Apri Internet Explorer, seleziona Strumenti e poi seleziona le opzioni Internet. Sulla scheda Privacy, sotto il Pop-up, seleziona o rimuovi l'accensione dei Pop Up e poi seleziona OK.
        
        2) Dispositivi Windows che usano Firefox: Apri Firefox, seleziona il menu in basso a sinistra nella finestra delle Opzioni, clicca Contenuto per disabilitare tutti i pop-ups, togli il flag dalla finestra del blocco Pop-Up di Windows e clicca Ok.
        
        3) Dispositivi Apple che usano Safari: Impostazioni di Avvio. Safari. Sotto la sezione Generale, clicca il tasto Attiva/Disattiva accanto al blocco dei Pop-ups per attivare o disattivarne il blocco. Un tasto verde indicherà il pop-up abilitato.
        
        4) Dispositivi Apple che usano Chrome: Apri Chrome sul tuo computer. In alto a destra, clicca l'icona che vedi: Menu o Altro. Clicca Impostazioni. In basso, clicca Mostra Impostazioni avanzate. Sotto "Privacy," clicca Impostazioni. Sotto "Pop-ups," seleziona un'opzione: Non consentire a nessun sito di mostrare pop-ups (opzione consigliata) - Consentire a tutti i siti di mostrare pop-ups.
        
        5) Dispositivi Android che usano Chrome: In alto a destra, clicca l'icona che vedi: Menu o Altro. Clicca Impostazioni. In basso, clicca Mostra Impostazioni avanzate. Sotto "Privacy," clicca Impostazioni. Sotto "Pop-ups," seleziona un'opzione: Non consentire a nessun sito di mostrare pop-ups (opzione consigliata) - Consentire a tutti i siti di mostrare pop-ups.
      - Mi è stato segnalato un errore perché ho lasciato delle domande in bianco
      - Al fine di superare l'assessment, occorre rispondere a tutte le domande. Le domande alle quali non hai dato risposta verranno richiamate alla tua attenzione quando proverai a concludere l'assessment. Se ricevi un messaggio di errore che ti indica le domande lasciate in bianco, per favore clicca sul numero della pagina sotto al messaggio di errore. Verrai reindirizzato/a alla pagina dell'assessment dove hai lasciato la domanda in bianco. Dopo aver selezionato una risposta per ogni domanda, puoi selezionare 'Ritorna alla pagina di errore' per correggere qualche ulteriore errore e concludere l'assessment.
      - Ho bisogno di confermare la mia scelta
      - Per ulteriori informazioni sulla turnistica ed i dettagli dell'offerta contattaci.
    - La verifica del mio Background
      - La verifica del mio Background
      - Per cominciare la verifica del tuo Background, riceverai una mail dal nostro provider Accurate con la spiegazione dei passaggi da seguire e delle informazioni necessarie per completare la procedura. E' importante che porti a termine prontamente queste azioni poichè il processo può concludersi se non completato in tempo.
        Per contattare direttamente il nostro provider, puoi mandare una mail a: customer_service@accuratebackground.com.
    - La mia Offerta di lavoro
      - Quale è lo status della mia offerta di lavoro?
      - Puoi controllare lo status della tua offerta di lavoro effettuando l'accesso al tuo account su amazon.force.com. La tua candidatura(e) e il suo status si troveranno alla sinistra della pagina o sotto la sezione "Le posizioni per le quali mi sono candidato/a" nella parte in alto a destra del menu.
      - Mi è stato assegnato un turno ma ho bisogno di fare un cambio.
      - Per richiedere un cambio turno, contattaci almeno due settimane prima del tuo primo giorno di lavoro; un recruiter ti indicherà se c'è la possibilità di fare un cambio. Le richieste di cambi non verranno accettate a ridosso della data di inizio.
      - Come/Quando riceverò il mio contratto?
      - Il contratto ti verrà inviato via email 2-3 giorni prima della data di inizio.
      - Quanti giorni/ore a settimana devo lavorare?
      - Un recruiter ti fornirà i dettagli. In generale, l'addetto al customer service lavora 5 giorni a settimana per un totale di 40 ore, su turni. Nel rispetto della normativa italiana, i lavoratori hanno diritto a due giorni di riposo settimanale e non devono superare le 48 ore nell'arco della stessa settimana lavorativa.
      - Come posso allegare i documenti richiesti nel mio profilo?
      - 1. Effettua l'accesso su Amazon.force.com con il tuo username e password
        2. Clicca in alto a destra dove dice "Menu"
        3. Clicca sull'opzione "Le mie informazioni personali"
        4. Poi clicca sulla destra su "Modifica allegati"
        5. Poi clicca su "Browse", cerca il documento che vuoi caricare e poi clicca su "Carica".
    - Il mio Primo giorno
      - Dove devo presentarmi il mio Primo giorno di lavoro?
      - Il tuo recruiter ti indicherà a quale delle strutture Amazon devi presentarti nel tuo primo giorno di lavoro! Puoi trovare l'esatta collocazione al seguente link: http://www.amazonjobs.cr/#campus.
      - Che altri servizi troverò in Amazon?
      - Durante il tuo primo giorno di lavoro in Amazon troverai:
        
        Una caffetteria: dove comprare il pranzo o degli snacks
        Parcheggio: Per usarlo devi ottenere una targhetta dalla reception
        Frigorifero e microonde: se vuoi portarti il cibo da casa
        Armadietti: per sicurezza, dovrai portare un tuo lucchetto
        Trasporti gratuiti: il primo giorno il tuo coach ti dirà cosa fare per usufruire di questo servizio.
    - Il mio documento di lavoro online
      - Che tipo di documentazione mi verrà richiesta?
      - La documentazione che ti viene richiesta è necessaria per proseguire nel processo di selezione, es. Consent Form, ed ai fini preassuntivi. Ti chiediamo di verificare periodicamente la tua casella di posta.
      - Non ho ricevuto istruzioni su come completare la documentazione contrattuale
      - Riceverai un invito prima del tuo giorno di inizio per completare la necessaria documentazione contrattuale. L'email arriverà da questo indirizzo: MyDocs-noreply@onbaseonline.com. Suggeriamo di aggiungerlo alla tua rubrica e controllare la tua casella di posta spam/cestino e assicurarti di ricevere la email.
      - La mia documentazione contrattuale è completa?
      - Puoi confermare che i tuoi documenti sono completi firmando all'interno del tuo portale MyDocs qui https://amazon.onbaseonline.com. Nella parte sinistra della pagina vedrai la sezione 'Leggi e Accetta la tua documentazione'. Se vedi "Non hai documenti da firmare al momento", significa che i tuoi documenti sono stati caricati con successo! Se non vedi questo messaggio, cortesemente rivedi e accetta ogni ulteriore documento. Se questa è la prima volta che fai l'accesso su MyDocs, clicca sul link Password Dimenticata per resettare la tua password.
      - Si verifica un errore quando provo a completare la documentazione
      - Consigliamo di usare sia Internet Explorer che Firefox come browser internet quando effettui l'accesso su MyDocs. In aggiunta, per cortesia firma la tua documentazione su un computer piuttosto che su un dispositivo mobile (smartphone o tablet).
      - Come effettuo l'accesso?
      - Puoi effettuare l'accesso sul portale MyDocs cliccando qui - https://amazon.onbaseonline.com/. Non potrai effettuare l'accesso finchè non avrai ricevuto la mail con l'invito ad accedere a MyDocs. Cortesemente non provare a effettuare l'accesso finchè non avrai ricevuto la mail. Se questa è la prima volta che fai l'accesso su MyDocs, clicca sul link Password Dimenticata per resettare la tua password.
    - Altre domande?
      - Altre domande?
      - Se hai altre domande contattaci via email.
  - Servizio clienti virtuale
    - Il mio account
      - Ho bisogno di resettare la password del mio account
      - Devi aggiungere applicationhelp@amazon.com alla tua rubrica in modo da essere sicuro/a di ricevere la nostra mail per resettare la password.
        
        Procedi in questo modo e poi prova a resettare la password seguendo questi passaggi:
        
        1. Vai al tuo account su https://amazon.force.com/
        2. Clicca su 'Hai dimenticato la password?'
        3. Inserisci l'indirizzo email che hai usato quando hai creato il tuo account. Se non hai ancora creato un account, lo puoi fare su https://amazon.force.com/ cliccando su "Registrati qui"
        4. Clicca su 'Continua'
        
        Riceverai una email dall'indirizzo applicationhelp@amazon.com con un link per resettare la tua password!
        
        Controlla la casella di posta e quella di spam. In alcuni casi può volerci fino ad un'ora prima che arrivi la mail.
        
        Devi aggiungere applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com alla tua rubrica per assicurarti di ricevere le nostre emails.
      - Mi è stato chiesto di fornire uno username per resettare la mia password
      - Questo significa che il link per resettare la password non è più funzionante. Resetta nuovamente la password per ricevere un nuovo link.
        
        Puoi resettare la password seguendo questi passaggi:
        1. Vai al tuo account su https://amazon.force.com/
        2. Clicca su 'Hai dimenticato la password?'
        3. Inserisci l'indirizzo email che hai usato quando hai creato il tuo account
        4. Clicca su Continua; Riceverai una email con un link per resettare la tua password!
        
        Controlla la casella di posta e quella di spam. In alcuni casi può volerci fino ad un'ora prima che arrivi la mail.
        
        Devi aggiungere applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com alla tua rubrica per assicurarti di ricevere le nostre emails.
      - Il mio indirizzo email è già presente a sistema
      - Hai già un account nel nostro sistema!
        
        Puoi resettare la password seguendo questi passaggi:
        1. Vai al tuo account su https://amazon.force.com/
        2. Clicca su 'Hai dimenticato la password?'
        3. Inserisci l'indirizzo email che hai usato quando hai creato il tuo account
        4. Clicca su Continua
        
        Riceverai una email con un link per resettare la tua password!
        
        Controlla la casella di posta e quella di spam. In alcuni casi può volerci fino ad un'ora prima che arrivi la mail.
        
        Devi aggiungere applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com alla tua rubrica per assicurarti di ricevere le nostre emails.
      - Ho bisogno di confermare o modificare le informazioni sul mio profilo
      - Puoi confermare o modificare le informazioni contenute nel tuo account seguendo questi passaggi:
        
        1. Effettua l'accesso al tuo account su amazon.force.com
        2. Clicca su 'Modifica' accanto a 'Le mie informazioni personali'
        
        Verrai indirizzato verso la pagina Modifica profilo, dove potrai modificare le informazioni. Se effettui qualche modifica, assicurati di cliccare "Salva".
        
        Se l'informazione che vuoi modificare non è disponibile, contattaci.
    - La mia candidatura
      - Quali sono i requisiti per candidarsi per la posizione di Virtual Customer Service?
      - Per candidarti per la posizione nell'area Virtual Customer Service, devi possedere i seguenti requisiti minimi:
        1. Avere più di 18 anni
        2. Diploma di scuola superiore o titolo equivalente (terminato e certificato)
        3. Parlare correttamente almeno una delle seguenti lingue: Italiano, Inglese
        4. Avere/Predisporre una connessione internet via cavo da 20Mbps
        5. Avere/Disporre di un impianto elettrico con messa a terra in linea con la normativa vigente in Italia
        6. Superare con successo il nostro test virtuale che puoi fare online su amazon.force.com.
      - Come posso candidarmi? Posso ricandidarmi?
      - Candidati qui! Amazon.force.com utilizza dei filtri per farti individuare le posizioni disponibili nel tuo paese.
        
        Per completare la candidatura e il test devi procedere da un computer usando, preferibilmente, Mozilla Firefox come motore di ricerca. Ti occorrono delle cuffie ed una connessione stabile ad internet. Cerca di essere in un posto silenzioso senza interruzioni.
        Se hai già mandato la candidatura, effettua l'accesso al tuo account su amazon.force.com.
      - Posso candidarmi di persona o mandare il mio curriculum?
      - Non è necessario mandare il curriculum. Per essere presi in considerazione per qualsiasi posizione, è necessario completare la procedura online.
        Tutte le tue attuali opportunità di lavoro sono disponibili su amazon.force.com.
      - Quale è lo status della mia candidatura?
      - Puoi controllare lo status della tua candidatura seguendo questi passaggi:
        
        1. Effettua l'accesso al tuo account su amazon.force.com
        2. Clicca sull'icona del menu nella parte in alto a destra
        3. Clicca su "Posizioni per le quali mi sono candidato/a" nel menu a cascata
        
        Lì puoi vedere lo status delle posizioni per le quali hai espresso interesse. Riceverai una notifica via email su qualsiasi aggiornamento relativo alla tua candidatura.
        
        Per essere sicuro/a di ricevere le nostre emails, aggiungi alla tua rubrica gli indirizzi email indicati sotto: recruiting-systems-prod@amazon.com, noreply-ops-jobs@amazon.com, applicationhelp@amazon.com
        
        *Nota bene: queste emails non possono ricevere messaggi. Qualsiasi mail inviata a ciascuno di questi indirizzi non riceverà una risposta.
      - Perché la mia candidatura è stata rigettata?
      - Ci sono molteplici ragioni per le quali una candidatura viene rigettata. Noi non possiamo fornire ulteriori dettagli in merito. Se sei ancora interessato/a, puoi ricandidarti per le posizioni per le quali possiedi i requisiti su amazon.force.com.
      - Per errore ho risposto "No" ad una domanda e non ho potuto completare la mia candidatura.
      - Se per errore hai risposto 'No' ad una domanda e non hai potuto completare la tua candidatura, dovresti contattarci direttamente per un supporto.
      - Perché la mia candidatura risulta ritirata?
      - Ci sono molteplici ragioni per le quali una candidatura viene ritirata; quelle che seguono sono alcune delle ragioni più comuni:
        
        - La candidatura è incompleta
        
        - Il candidato non ha intrapreso alcuna azione, come ad esempio fissare un appuntamento o inserire le informazioni richieste
        
        - Il candidato non si è presentato all'appuntamento
        
        Se sei ancora interessato/a, puoi ricandidarti per posizioni disponibili su amazon.force.com.
      - Mi piacerebbe ritirare le mia candidatura
      - Puoi ritirare la tua candidatura seguendo questi passaggi:
        
        1. Effettuare l'accesso al tuo account su amazon.force.com
        Sulla sinistra della pagina vedrai i posts che hai richiesto.
        
        2. Clicca sul link 'Rimuovi' per ritirare la tua candidatura.
      - La pagina dell'assessment non carica
      - L'assessment apre una nuova finestra perciò assicurati che siano disabilitati i pop-up. Internet Explorer o Firefox sono i browsers migliori per completare la candidatura. Clicca sui links sotto per vedere come disabilitare un popup su diversi dispositivi.
        
        1) Dispositivi Windows che usano Internet Explorer: Apri Internet Explorer, seleziona Strumenti e poi seleziona le opzioni Internet. Sulla scheda Privacy, sotto il Pop-up, seleziona o rimuovi l'accensione dei Pop Up e poi seleziona OK
        
        2) Dispositivi Windows che usano Firefox: Apri Firefox, seleziona il menu in basso a sinistra nella finestra delle Opzioni, clicca Contenuto per disabilitare tutti i pop-ups, togli il flag dalla finestra del blocco Pop-Up di Windows e clicca Ok
        
        3) Dispositivi Apple che usano Safari: Impostazioni di Avvio. Safari. Sotto la sezione Generale, clicca il tasto Attiva/Disattiva accanto al blocco dei Pop-ups per attivare o disattivare il blocco dei pop-up. Un tasto verde indicherà il pop-up abilitato
        
        4) Dispositivi Apple che usano Chrome: Apri Chrome sul tuo computer. In alto a destra, clicca l'icona che vedi: Menu o Altro . Clicca Impostazioni. In basso, clicca Mostra Impostazioni avanzate. Sotto "Privacy," clicca Impostazioni. Sotto "Pop-ups," seleziona un'opzione: Non consentire a nessun sito di mostrare pop-ups (opzione consigliata) - Consentire a tutti i siti di mostrare pop-ups
        
        5) Dispositivi Android che usano Chrome: In alto a destra, clicca l'icona che vedi: Menu o Altro. Clicca Impostazioni. In basso, clicca Mostra Impostazioni avanzate. Sotto "Privacy," clicca Impostazioni. Sotto "Pop-ups," seleziona un'opzione: Non consentire a nessun sito di mostrare pop-ups (opzione consigliata) - Consentire a tutti i siti di mostrare pop-ups.
      - Mi è stato segnalato un errore perché ho lasciato delle domande in bianco
      - Al fine di superare l'assessment, occorre rispondere a tutte le domande. Le domande alle quali non hai dato risposta verranno richiamate alla tua attenzione quando proverai a concludere l'assessment. Se ricevi un messaggio di errore che ti indica le domande lasciate in bianco, per favore clicca sul numero della pagina sotto al messaggio di errore. Verrai reindirizzato/a alla pagina dell'assessment dove hai lasciato la domanda in bianco. Dopo aver selezionato una risposta per ogni domanda, puoi selezionare 'Ritorna alla pagina di errore' per correggere qualche ulteriore errore e concludere l'assessment.
      - Ho bisogno di confermare la mia scelta
      - Per un consulto sui programmi e i dettagli dell'offerta contattaci.
    - La verifica del mio Background
      - La verifica del mio Background
      - Per cominciare la verifica del tuo Background, riceverai una mail dal nostro provider Accurate con la spiegazione dei passaggi da seguire e delle informazioni necessarie per completare la procedura. E' importante che porti a termine prontamente queste azioni poichè il processo può venir meno se non completato in tempo.
        Per contattare direttamente il nostro provider, puoi mandare una mail a: customer_service@accuratebackground.com.
    - La mia Offerta di lavoro
      - Quale è lo status della mia offerta di lavoro?
      - Puoi controllare lo status della tua offerta di lavoro effettuando l'accesso al tuo account su amazon.force.com. La tua candidatura(e) e il suo status si troveranno alla sinistra della pagina o sotto la sezione "Le posizioni per le quali mi sono candidato/a" nella parte in alto a destra del menu.
      - Mi è stato assegnato un turno ma ho bisogno di fare un cambio.
      - Per richiedere un cambio turno, contattaci almeno due settimane prima del tuo primo giorno di lavoro; un recruiter ti indicherà se c'è la possibilità di fare un cambio. Le richieste di cambi non verranno accettate a ridosso della data di inizio.
      - Quando riceverò il mio contratto?
      - Il contratto ti verrà inviato via email 2-3 giorni prima della data di inizio.
      - Quando riceverò la mia attrezzatura?
      - Una volta firmato il tuo contratto digitale, l'attrezzatura verrà spedita all'indirizzo fornito durante la settimana precedente la data di inizio. Se nella tua zona non vengono effettuate le consegne, l'attrezzatura verrà spedita al più vicino ufficio postale.
      - Quanti giorni/ore a settimana devo lavorare?
      - Un recruiter ti fornirà i dettagli. In generale, l'addetto al customer service lavora 6 giorni a settimana per un totale di 40 ore, su turni. Nel rispetto della normativa italiana, i lavoratori hanno diritto ad un giorno di riposo settimanale e non devono superare le 48 ore nell'arco della stessa settimana lavorativa.
      - Come posso allegare i documenti richiesti nel mio profilo?
      - 1. Effettua l'accesso su Amazon.force.com con il tuo username e password
        2. Clicca in alto a destra dove dice "Menu"
        3. Clicca sull'opzione "Le mie informazioni personali"
        4. Poi clicca sulla destra su "Modifica allegati"
        5. Poi clicca su "Browse", cerca il documento che vuoi caricare e poi clicca su "Carica".
    - Il mio Primo giorno
      - Chi posso contattare se ho difficoltà a connettermi ad Amazon?
      - Per favore chiama direttamente dalla tua linea telefonica al nostro VOTS (Virtual Operations Supporto Tecnico); ti daranno l'assistenza di cui necessiti.
        Telefono: 08000150705.
    - Il mio documento di lavoro online
      - Non ho ricevuto istruzioni su come completare la documentazione contrattuale
      - Riceverai un invito prima del tuo giorno di inizio per completare la necessaria documentazione contrattuale. L'email arriverà da questo indirizzo: MyDocs-noreply@onbaseonline.com. Suggeriamo di aggiungerlo alla tua rubrica e controllare la tua casella di posta spam/cestino e assicurarti di ricevere la email.
      - La mia documentazione contrattuale è completa?
      - Puoi confermare che i tuoi documenti sono completi firmando all'interno del tuo portale MyDocs qui https://amazon.onbaseonline.com. Nella parte sinistra della pagina vedrai la sezione 'Leggi e Accetta la tua documentazione'. Se vedi "Non hai documenti da firmare al momento", significa che i tuoi documenti sono stati caricati con successo! Se non vedi questo messaggio, cortesemente rivedi e accetta ogni ulteriore documento. Se questa è la prima volta che fai l'accesso su MyDocs, clicca sul link Password Dimenticata per resettare la tua password.
      - Si verifica un errore quando provo a completare la documentazione
      - Consigliamo di usare sia Internet Explorer che Firefox come browser internet quando effettui l'accesso su MyDocs. In aggiunta, per cortesia firma la tua documentazione su un computer piuttosto che su un dispositivo mobile (smartphone o tablet).
      - Come effettuo l'accesso?
      - Puoi effettuare l'accesso sul portale MyDocs cliccando qui - https://amazon.onbaseonline.com/. Non potrai effettuare l'accesso finchè non avrai ricevuto la mail con l'invito ad accedere a MyDocs. Cortesemente non provare a effettuare l'accesso finchè non avrai ricevuto la mail. Se questa è la prima volta che fai l'accesso su MyDocs, clicca sul link Password Dimenticata per resettare la tua password.
    - Altre domande?
      - Altre domande?
      - Se hai altre domande contattaci via email.
- Español ( Spanish )
  - Servicio al cliente
    - Mi cuenta de candidato
      - Necesito restablecer la contraseña de mi cuenta
      - Debe agregar applicationhelp@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de que recibe nuestro correo electrónico de restablecimiento de contraseña.
        
        Haga esto y, a continuación, intente restablecer su contraseña siguiendo estos pasos:
        
        1. Vaya a su cuenta de candidato en https://amazon.force.com/
        2. Haga clic en “¿Ha olvidado la contraseña? '
        3. Introduzca la dirección de correo electrónico que utilizó al crear su cuenta de candidato. Si aún no ha creado una cuenta, puede hacerlo en https://amazon.force.com/ haciendo clic en "Registrarse aquí"
        4. Haga clic en 'Continuar'
        
        Recibirá un correo electrónico de applicationhelp@amazon.com con un enlace para restablecer su contraseña.
        
        Compruebe en la bandeja de entrada y en las carpetas de correo no deseado el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibir el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar applicationhelp@amazon.com, recruiting-systems-prod@amazon.com y recruiting-systems-prod@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de que recibe nuestros correos electrónicos.
      - Se me pide que proporcione un nombre de usuario para restablecer mi contraseña
      - Esto significa que el enlace de restablecimiento de contraseña ha caducado. Vuelva a restablecer su contraseña para obtener un nuevo enlace.
        
        Puede restablecer su contraseña siguiendo estos pasos:
        1. Vaya a su cuenta de candidato en amazon.force.com
        2. Haga clic en “¿Ha olvidado la contraseña? '
        3. Introduzca la dirección de correo electrónico que utilizó al crear su cuenta de candidato
        4. Haga clic en Continuar. Recibirá un correo electrónico con un enlace para restablecer su contraseña
        
        Compruebe en la bandeja de entrada y en las carpetas de correo no deseado el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibir el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar applicationhelp@amazon.com, recruiting-systems-prod@amazon.com y recruiting-systems-prod@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de que recibe nuestros correos electrónicos.
      - Mi dirección de correo electrónico ya está en el sistema
      - ¡Ya tiene una cuenta de candidato en nuestro sistema!
        
        Puede restablecer su contraseña siguiendo estos pasos:
        1. Vaya a su cuenta de candidato en amazon.force.com
        2. Haga clic en el enlace “¿Ha olvidado la contraseña?”
        3. Introduzca la dirección de correo electrónico que utilizó al crear su cuenta de candidato
        4. Haga clic en 'Continuar'
        
        Recibirá un correo electrónico con un enlace para restablecer su contraseña!
        
        Compruebe en la bandeja de entrada y en las carpetas de correo no deseado el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibir el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar applicationhelp@amazon.com, recruiting-systems-prod@amazon.com y recruiting-systems-prod@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de que recibe nuestros correos electrónicos.
      - Necesito confirmar o editar la información de mi perfil
      - Puede confirmar o editar la información de su cuenta siguiendo estos pasos:
        
        1. Inicie sesión en su cuenta de candidato en amazon.force.com
        2. Haga clic en 'Editar' junto a 'Mi información personal'
        
        Se le dirigirá a la página Editar perfil, donde podrá editar la información de su perfil. Si realiza algún cambio, asegúrese de hacer clic en “Guardar”.
        
        Si la información que desea editar no está disponible, póngase en contacto con nosotros.
    - Mi solicitud
      - ¿Cuáles son los requisitos básicos para esta posición?
      - Para solicitar puestos disponibles en el área de Servicio al Cliente, debe cumplir los siguientes requisitos básicos:
        1. Ser mayor de 18 años
        2. Diploma de escuela secundaria o equivalente (completo y aprobado)
        3. Hablar con fluidez al menos uno de los siguientes idiomas: Español, Inglés, Portugués.
        4. Aprobar con éxito nuestro proceso de prueba virtual que puede realizar online desde amazon.force.com.
      - ¿Cómo presento la solicitud? ¿Puedo volver a presentar la solicitud?
      - ¡Solicite aquí! Amazon.force.com utiliza los filtros para localizar las posiciones disponibles en su país.
        
        Para completar la solicitud y las pruebas debe hacerlo desde un ordenador Windows utilizando, preferentemente, Mozilla Firefox como motor de búsqueda. Necesita tener un auricular y una conexión estable a Internet. Trate de estar en un lugar tranquilo sin interrupciones.
        
        Si ya lo ha solicitado, inicie sesión en su cuenta de candidato en amazon.force.com.
      - ¿Puedo puedo presentar la solicitud personalmente o enviar mi currículum?
      - No es necesario enviar un currículum para ser considerado para cualquiera de nuestras posiciones, debe completar la solicitud en línea.
        Todas nuestras vacantes actuales se pueden consultar en amazon.force.com.
      - ¿Cuál es el estado de mi solicitud?
      - Puede comprobar el estado de su solicitud siguiendo estos pasos.
        
        1. Inicie sesión en su cuenta de candidato en amazon.force.com
        2. Haga clic en el icono de menú en la esquina superior derecha
        3. Haga clic en "Trabajos que he solicitado” en el menú desplegable
        
        Allí, puede ver el estado de los trabajos que ha solicitado. Se le notificará por correo electrónico cualquier actualización relacionada con su solicitud.
        
        Para asegurarse de recibir nuestros correos electrónicos, agregue las siguientes direcciones de correo electrónico a su libreta de direcciones. recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com.
        
        *Nota: estos correos electrónicos NO aceptan mensajes entrantes. Cualquier correo electrónico enviado a estas direcciones no recibirá respuesta.
      - ¿Por qué fue rechazada mi solicitud?
      - Hay una variedad de razones por las que se rechaza una solicitud. No podemos proporcionar detalles sobre por qué una solicitud ha sido rechazada. Si sigue interesado, puede volver a solicitar los puestos para los que cumple los requisitos en amazon.force.com.
      - Accidentalmente respondí “No” a una pregunta y no pude terminar mi solicitud.
      - Si accidentalmente contestó “No” a una pregunta y no pudo completar su solicitud, póngase en contacto con nosotros directamente para obtener ayuda.
      - ¿Por qué se retiró mi solicitud?
      - Hay una variedad de razones por las que se elimina una solicitud, estas son algunas de las razones más comunes:
        
        - La solicitud está incompleta
        
        - El candidato no tomó ninguna medida, como programar una cita o completar la información solicitada
        
        - El candidato no llegó a una cita programada
        
        Si sigue interesado, puede volver a solicitar las vacantes disponibles en amazon.force.com.
      - Me gustaría retirar mi solicitud
      - Puede retirar su solicitud siguiendo estos pasos.
        
        1. Inicie sesión en su cuenta en amazon.force.com
        En el lado izquierdo de la página, verá los puestos que ha solicitado.
        
        2. Haga clic en el enlace 'Eliminar' para eliminar su solicitud de consideración.
      - La página de evaluación no se carga
      - La evaluación abre una nueva ventana, así que debe asegurarse de que los bloqueadores de ventanas emergentes están deshabilitados. Internet Explorer o Firefox son los mejores navegadores web para completar su solicitud. Asegúrese de que los bloqueadores de ventanas emergentes han sido desactivados. Haga clic en los enlaces siguientes para ver cómo deshabilitar un bloqueador de ventanas emergentes para diferentes dispositivos.
        
        1) Dispositivos Windows usando Internet Explorer: Abra Internet Explorer, seleccione el botón Herramientas y, a continuación, seleccione Opciones de Internet. En la ficha Privacidad, en Bloqueador de elementos emergentes, active o desactive la casilla Activar bloqueador de elementos emergentes y, a continuación, seleccione Aceptar
        
        2) Dispositivos Windows usando Firefox: Abra Firefox, seleccione el menú en la esquina izquierda de la ventana Seleccionar opciones, haga clic en Contenido Para deshabilitar todas las ventanas emergentes, desmarque la casilla 'Bloquear ventanas emergentes' Haga clic en Aceptar
        
        3) Dispositivos Apple usando Safari: Inicie Configuración. Pulse Safari. En la sección General, haga clic en la opción de alternar junto a Bloquear elementos emergentes para habilitar o deshabilitar el bloqueador de elementos emergentes. Un alternador verde indica un bloqueador de elementos emergentes habilitado
        
        4) Dispositivos Apple usando Chrome: En su ordenador, abra Chrome. En la parte superior derecha, haga clic en el icono que ve: Menú o más. Haga clic en Configuración. En la parte inferior, haga clic en Mostrar configuración avanzada. En “Privacidad”, haga clic en Configuración de contenido. En “Ventanas emergentes”, seleccione una opción: No permitir que ningún sitio muestre ventanas emergentes (recomendado). Permitir que todos los sitios muestren ventanas emergentes
        
        5) Dispositivos Android usando Chrome: En la parte superior derecha, haga clic en el icono que ve: Menú o más. Haga clic en Configuración. En la parte inferior, haga clic en Mostrar configuración avanzada. En “Privacidad”, haga clic en Configuración de contenido. En “Ventanas emergentes”, seleccione una opción: No permitir que ningún sitio muestre ventanas emergentes (recomendado). Permitir que todos los sitios muestren ventanas emergentes.
      - He recibido un error al dejar preguntas en blanco
      - Para completar con éxito la evaluación, todas las preguntas deben ser contestadas. Las respuestas que falten le serán recordadas cuando intente enviar la evaluación. Si recibe un mensaje de error que indica que ha dejado preguntas vacías, haga clic en el número de página debajo del mensaje de error. Se le llevará a la página de la evaluación donde una pregunta está vacía. Una vez que haya seleccionado una respuesta para cada pregunta, puede seleccionar 'Volver a la página de error' para corregir cualquier error adicional y enviar la evaluación.
      - Necesito confirmar mi selección de horarios
      - Para consultas sobre horarios y detalles de ofertas, póngase en contacto con nosotros.
    - Comprobación de antecedentes
      - Comprobación de antecedentes
      - Para comenzar su verificación de antecedentes, recibirá un correo electrónico de nuestro proveedor de Accurate con la explicación de los pasos a seguir y la información que debe proporcionar para completar el proceso, debe completar estas acciones de inmediato ya que el proceso puede expirar si no se completa a tiempo.
        Para contactar directamente con nuestro proveedor puede enviar un correo electrónico a: customer_service@accuratebackground.com.
    - Mi oferta de trabajo
      - ¿Cuál es el estado de mi oferta de trabajo?
      - Puede comprobar el estado de su oferta iniciando sesión en su cuenta de candidato en amazon.force.com. Su solicitud (es) y el estado se encuentran en la parte izquierda de la página, o debajo de la opción “Trabajos que he solicitado” en el menú de la esquina superior derecha.
      - Se me ha asignado un horario, pero necesito solicitar un cambio.
      - Para solicitar un cambio de horario, póngase en contacto con nosotros al menos 2 semanas antes de comenzar a trabajar, un seleccionador le indicará si hay opciones para realizar el cambio. Las solicitudes de cambio no se aceptarán cerca de la fecha de inicio.
      - ¿Cómo o cuándo recibiré mi contrato?
      - El contrato de trabajo se enviará por correo electrónico 2-3 días antes de la fecha de inicio del trabajo.
      - ¿Cuántos días/horas a la semana tengo programado trabajar?
      - Un seleccionador le ofrecerá los detalles de trabajo respectivos, en general, los asociados de servicio al cliente trabajarán 5 días a la semana durante un total de 40 horas. De acuerdo con la legislación laboral de Costa Rica, si es necesario, los trabajadores tendrán un mínimo de 1 día libre cada 6 días de trabajo y no deberán exceder de 48 horas en la misma semana de trabajo.
      - ¿Cómo puedo adjuntar los documentos solicitados en mi perfil?
      - 1. Inicie sesión en Amazon.force.com con su nombre de usuario y contraseña
        2. Haga clic en la esquina superior derecha donde dice “Menú”
        3. Haga clic en la opción “Mis datos personales”
        4. A continuación, haga clic en el lado derecho en “Editar archivos adjuntos”
        5. Luego haga clic en “Examinar”, busque el documento que desea cargar y luego haga clic en “Cargar”.
    - Mi día 1
      - ¿Dónde debo presentarme el Día 1?
      - ¡Su seleccionador le indicará a cuáles de las instalaciones de Amazon está programado para asistir en su primer día! Puede encontrar su ubicación exacta en el siguiente enlace: http://www.amazonjobs.cr/#campus.
      - ¿Qué otros servicios puedo encontrar en Amazon?
      - En su primer día en Amazon encontrará:
        
        Una cafetería: donde puede comprar su almuerzo o merienda
        Aparcamiento: Es necesario que adquiera su etiqueta de empleado en las oficinas para usarla
        Refrigerador y microondas: si quiere llevar su propia comida
        Taquillas: por seguridad, debe proporcionar su propio candado
        Transporte gratuito: el primer día su autocar le dirá qué hacer para usar este servicio.
    - Mis documentos de nueva contratación en línea
      - No he recibido instrucciones sobre cómo completar mis documentos de contratación
      - Recibirá una invitación antes de la fecha de inicio para completar la documentación requerida. El correo electrónico vendrá de esta dirección de correo electrónico: MyDocs-noreply@onbaseonline.com. Le sugerimos que agregue esta dirección de correo electrónico a su libreta de direcciones y revise sus carpetas de correo no deseado para asegurarse de que recibe el correo electrónico.
      - ¿Se ha completado mi documentación de nueva contratación?
      - Puede confirmar que sus documentos están completos iniciando sesión en su portal de MyDocs aquí https://amazon.onbaseonline.com. En la parte izquierda de la página verá la sección 'Leer y aceptar sus documentos'. Si ve, “No tiene ningún documento para firmar en este momento”, entonces sus documentos se han enviado correctamente. Si no ve este mensaje, revise y acepte cualquier documento adicional. Si es la primera vez que accede a MyDocs, haga clic en el enlace Ha olvidado su contraseña para restablecer su contraseña.
      - Estoy experimentando un error al intentar completar la documentación
      - Le recomendamos que utilice Internet Explorer o Firefox como navegador de Internet cuando acceda a MyDocs. Además, firme sus documentos en un ordenador en lugar de desde un dispositivo móvil (teléfono inteligente o tableta).
      - ¿Cómo puedo iniciar sesión?
      - Puede acceder a su portal de MyDocs haciendo clic aquí - https://amazon.onbaseonline.com/. No podrá iniciar sesión hasta que reciba la invitación por correo electrónico para acceder a MyDocs. Por favor, no intente iniciar sesión hasta que haya recibido este correo electrónico. Si es la primera vez que accede a MyDocs, haz clic en el botón "¿Ha olvidado su contraseña? "para restablecer su contraseña.
    - ¿Otras preguntas?
      - ¿Otras preguntas?
      - Si tiene más preguntas, póngase en contacto con nosotros por correo electrónico.
  - Servicio al cliente virtual
    - Mi cuenta de candidato
      - Necesito restablecer la contraseña de mi cuenta
      - Debe agregar applicationhelp@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de que recibe nuestro correo electrónico de restablecimiento de contraseña.
        
        Haga esto y, a continuación, intente restablecer su contraseña siguiendo estos pasos:
        
        1. Vaya a su cuenta de candidato en https://amazon.force.com/
        2. Haga clic en “¿Ha olvidado la contraseña?
        3. Introduzca la dirección de correo electrónico que utilizó al crear su cuenta de candidato. Si aún no ha creado una cuenta, puede hacerlo en https://amazon.force.com/ haciendo clic en "Registrarse aquí”
        4. Haga clic en 'Continuar'
        
        Recibirá un correo electrónico de applicationhelp@amazon.com con un enlace para restablecer su contraseña.
        
        Compruebe en la bandeja de entrada y en las carpetas de correo no deseado el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibir el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar applicationhelp@amazon.com, recruiting-systems-prod@amazon.com y recruiting-systems-prod@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de que recibe nuestros correos electrónicos.
      - Se me pide que proporcione un nombre de usuario para restablecer mi contraseña
      - Esto significa que el enlace de restablecimiento de contraseña ha caducado. Vuelva a restablecer su contraseña para obtener un nuevo enlace.
        
        Puede restablecer su contraseña siguiendo estos pasos:
        1. Vaya a su cuenta de candidato en amazon.force.com
        2. Haga clic en ¿Ha olvidado la contraseña?
        3. Introduzca la dirección de correo electrónico que utilizó al crear su cuenta de candidato
        4. Haga clic en Continuar. Recibirá un correo electrónico con un enlace para restablecer su contraseña
        
        Compruebe en la bandeja de entrada y en las carpetas de correo no deseado el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibir el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar applicationhelp@amazon.com, recruiting-systems-prod@amazon.com y recruiting-systems-prod@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de que recibe nuestros correos electrónicos.
      - Mi dirección de correo electrónico ya está en el sistema
      - ¡Ya tiene una cuenta de candidato en nuestro sistema!
        
        Puede restablecer su contraseña siguiendo estos pasos:
        1. Vaya a su cuenta de candidato en amazon.force.com
        2. Haga clic en el enlace “¿Ha olvidado la contraseña?”
        3. Introduzca la dirección de correo electrónico que utilizó al crear su cuenta de candidato
        4. Haga clic en 'Continuar'
        
        Recibirá un correo electrónico con un enlace para restablecer su contraseña!
        
        Compruebe en la bandeja de entrada y en las carpetas de correo no deseado el correo electrónico de restablecimiento de contraseña. En algunos casos, puede tardar hasta una hora en recibir el correo electrónico de restablecimiento de contraseña.
        
        Debe agregar applicationhelp@amazon.com, recruiting-systems-prod@amazon.com y recruiting-systems-prod@amazon.com a su libreta de direcciones de correo electrónico para asegurarse de que recibe nuestros correos electrónicos.
      - Necesito confirmar o editar la información de mi perfil
      - Puede confirmar o editar la información de su cuenta siguiendo estos pasos:
        
        1. Inicie sesión en su cuenta de candidato en amazon.force.com
        2. Haga clic en 'Editar' junto a 'Mi información personal'
        
        Se le dirigirá a la página Editar perfil, donde podrá editar la información de su perfil. Si realiza algún cambio, asegúrese de hacer clic en “Guardar”.
        
        Si la información que desea editar no está disponible, póngase en contacto con nosotros.
    - Mi solicitud
      - ¿Cuáles son los requisitos para solicitar un puesto de Servicio Virtual al Cliente?
      - Para solicitar los puestos disponibles en el área de Servicio al Cliente Virtual, debe cumplir con los siguientes requisitos básicos:
        1. Ser mayor de 18 años
        2. Diploma de escuela secundaria o equivalente (completo y aprobado)
        3. Hablar con fluidez al menos uno de los siguientes idiomas: Español, Inglés
        4. Consiga una conexión a Internet por cable de 10mb de descarga y 2mb de subida
        5. Obtener un teléfono fijo residencial, con acceso a llamadas de números 800 activado
        6. Aprobar con éxito nuestro proceso de prueba virtual que puede realizar online desde amazon.force.com
        
        *Tratamos de ofrecer estas oportunidades a personas que viven fuera del Gran Área Metropolitana.
      - ¿Cómo presento la solicitud? ¿Puedo volver a presentar la solicitud?
      - ¡Solicite aquí! Amazon.force.com utiliza los filtros para localizar las posiciones disponibles en su país.
        
        Para completar la solicitud y las pruebas debe hacerlo desde un ordenador Windows utilizando, preferentemente, Mozilla Firefox como motor de búsqueda. Necesita tener un auricular y una conexión estable a Internet. Trate de estar en un lugar tranquilo sin interrupciones.
        
        Si ya lo ha solicitado, inicie sesión en su cuenta de candidato en amazon.force.com.
      - ¿Puedo puedo presentar la solicitud personalmente o enviar mi currículum?
      - No es necesario enviar un currículum para ser considerado para cualquiera de nuestras posiciones, debe completar la solicitud en línea.
        Todas nuestras vacantes actuales se pueden consultar en amazon.force.com.
      - ¿Cuál es el estado de mi solicitud?
      - Puede comprobar el estado de su solicitud siguiendo estos pasos.
        
        1. Inicie sesión en su cuenta de candidato en amazon.force.com
        2. Haga clic en el icono de menú en la esquina superior derecha
        3. Haga clic en "Trabajos que he solicitado" en el menú desplegable
        
        Allí, puede ver el estado de los trabajos que ha solicitado. Se le notificará por correo electrónico cualquier actualización relacionada con su solicitud.
        
        Para asegurarse de recibir nuestros correos electrónicos, agregue las siguientes direcciones de correo electrónico a su libreta de direcciones. recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com
        
        *Nota: estos correos electrónicos NO aceptan mensajes entrantes. Cualquier correo electrónico enviado a estas direcciones no recibirá respuesta.
      - ¿Por qué fue rechazada mi solicitud?
      - Hay una variedad de razones por las que se rechaza una solicitud. No podemos proporcionar detalles sobre por qué una solicitud ha sido rechazada. Si sigue interesado, puede volver a solicitar los puestos para los que cumple los requisitos en amazon.force.com.
      - Accidentalmente respondí “No” a una pregunta y no pude terminar mi solicitud.
      - Si accidentalmente contestó “No” a una pregunta y no pudo completar su solicitud, póngase en contacto con nosotros directamente para obtener ayuda.
      - ¿Por qué se retiró mi solicitud?
      - Hay una variedad de razones por las que se elimina una solicitud, estas son algunas de las razones más comunes:
        
        - La solicitud está incompleta
        
        - El candidato no tomó ninguna medida, como programar una cita o completar la información solicitada
        
        - El candidato no llegó a una cita programada
        
        Si sigue interesado, puede volver a solicitar las vacantes disponibles en amazon.force.com.
      - Me gustaría retirar mi solicitud
      - Puede retirar su solicitud siguiendo estos pasos.
        
        1. Inicie sesión en su cuenta en amazon.force.com
        En el lado izquierdo de la página, verá los puestos que ha solicitado.
        
        2. Haga clic en el enlace 'Eliminar' para eliminar su solicitud de consideración.
      - La página de evaluación no se carga
      - La evaluación abre una nueva ventana, así que debe asegurarse de que los bloqueadores de ventanas emergentes están deshabilitados. Internet Explorer o Firefox son los mejores navegadores web para completar su solicitud. Asegúrese de que los bloqueadores de ventanas emergentes han sido desactivados. Haga clic en los enlaces siguientes para ver cómo deshabilitar un bloqueador de ventanas emergentes para diferentes dispositivos.
        
        1) Dispositivos Windows usando Internet Explorer: Abra Internet Explorer, seleccione el botón Herramientas y, a continuación, seleccione Opciones de Internet. En la ficha Privacidad, en Bloqueador de elementos emergentes, active o desactive la casilla Activar bloqueador de elementos emergentes y, a continuación, seleccione Aceptar
        
        2) Dispositivos Windows usando Firefox: Abra Firefox, seleccione el menú en la esquina izquierda de la ventana Seleccionar opciones, haga clic en Contenido Para deshabilitar todas las ventanas emergentes, desmarque la casilla 'Bloquear ventanas emergentes' Haga clic en Aceptar
        
        3) Dispositivos Apple usando Safari: Inicie Configuración. Pulse Safari. En la sección General, haga clic en la opción de alternar junto a Bloquear elementos emergentes para habilitar o deshabilitar el bloqueador de elementos emergentes. Un alternador verde indica un bloqueador de elementos emergentes habilitado
        
        4) Dispositivos Apple usando Chrome: En su ordenador, abra Chrome. En la parte superior derecha, haga clic en el icono que ve: Menú o más. Haga clic en Configuración. En la parte inferior, haga clic en Mostrar configuración avanzada. En “Privacidad”, haga clic en Configuración de contenido. En “Ventanas emergentes”, seleccione una opción: No permitir que ningún sitio muestre ventanas emergentes (recomendado). Permitir que todos los sitios muestren ventanas emergentes
        
        5) Dispositivos Android usando Chrome: En la parte superior derecha, haga clic en el icono que ve: Menú o más. Haga clic en Configuración. En la parte inferior, haga clic en Mostrar configuración avanzada. En “Privacidad”, haga clic en Configuración de contenido. En “Ventanas emergentes”, seleccione una opción: No permitir que ningún sitio muestre ventanas emergentes (recomendado). Permitir que todos los sitios muestren ventanas emergentes.
      - He recibido un error al dejar preguntas en blanco
      - Para completar con éxito la evaluación, todas las preguntas deben ser contestadas. Las respuestas que falten le serán recordadas cuando intente enviar la evaluación. Si recibe un mensaje de error que indica que ha dejado preguntas vacías, haga clic en el número de página debajo del mensaje de error. Se le llevará a la página de la evaluación donde una pregunta está vacía. Una vez que haya seleccionado una respuesta para cada pregunta, puede seleccionar 'Volver a la página de error' para corregir cualquier error adicional y enviar la evaluación.
      - Necesito confirmar mi selección de horarios
      - Para consultas sobre horarios y detalles de ofertas, póngase en contacto con nosotros.
    - Comprobación de antecedentes
      - Comprobación de antecedentes
      - Para comenzar su verificación de antecedentes, recibirá un correo electrónico de nuestro proveedor de Accurate con la explicación de los pasos a seguir y la información que debe proporcionar para completar el proceso, debe completar estas acciones de inmediato ya que el proceso puede expirar si no se completa a tiempo.
        Para contactar directamente con nuestro proveedor puede enviar un correo electrónico a: customer_service@accuratebackground.com.
    - Mi oferta de trabajo
      - ¿Cuál es el estado de mi oferta de trabajo?
      - Puede comprobar el estado de su oferta iniciando sesión en su cuenta de candidato en amazon.force.com. Su solicitud (es) y el estado se encuentran en la parte izquierda de la página, o debajo de la opción “Trabajos que he solicitado” en el menú de la esquina superior derecha.
      - Se me ha asignado un horario, pero necesito solicitar un cambio.
      - Para solicitar un cambio de horario, póngase en contacto con nosotros al menos 2 semanas antes de comenzar a trabajar, un seleccionador le indicará si hay opciones para realizar el cambio. Las solicitudes de cambio no se aceptarán cerca de la fecha de inicio.
      - ¿Cuándo recibiré mi contrato?
      - El contrato de trabajo se enviará por correo electrónico 2 semanas antes de la fecha de inicio del trabajo.
      - ¿Cuándo recibiré mi equipo?
      - Una vez que haya firmado su contrato digital, el equipo será enviado a la dirección proporcionada durante la semana anterior a su fecha de inicio. Si su área no está cubierta para entrega directa, el equipo será entregado a la oficina de correos costarricense más cercana.
      - ¿Cuántos días/horas a la semana tengo programado trabajar?
      - Un seleccionador le ofrecerá los detalles de trabajo respectivos, en general, los asociados de servicio al cliente trabajarán 5 días a la semana durante un total de 40 horas. De acuerdo con la legislación laboral de Costa Rica, si es necesario, los trabajadores tendrán un mínimo de 1 día libre cada 6 días de trabajo y no deberán exceder de 48 horas en la misma semana de trabajo.
      - ¿Cómo puedo adjuntar los documentos solicitados en mi perfil?
      - 1. Inicie sesión en Amazon.force.com con su nombre de usuario y contraseña
        2. Haga clic en la esquina superior derecha donde dice “Menú”
        3. Haga clic en la opción “Mis datos personales”
        4. A continuación, haga clic en el lado derecho en “Editar archivos adjuntos”
        5. Luego haga clic en “Examinar”, busque el documento que desea cargar y luego haga clic en “Cargar”.
    - Mi día 1
      - ¿Con quién puedo contactar si tengo dificultades para conectarme al día de Amazon?
      - Por favor llame directamente desde su teléfono fijo a nuestro VOTS (Virtual Operations Tech Support), que le brindarán la asistencia que necesita.
        Teléfono: 08000150705.
    - Mis documentos de nueva contratación en línea
      - No he recibido instrucciones sobre cómo completar mis documentos de contratación
      - Recibirá una invitación antes de la fecha de inicio para completar la documentación requerida. El correo electrónico vendrá de esta dirección de correo electrónico: MyDocs-noreply@onbaseonline.com. Le sugerimos que agregue esta dirección de correo electrónico a su libreta de direcciones y revise sus carpetas de correo no deseado para asegurarse de que recibe el correo electrónico.
      - ¿Se ha completado mi documentación de nueva contratación?
      - Puede confirmar que sus documentos están completos iniciando sesión en su portal de MyDocs aquí https://amazon.onbaseonline.com. En la parte izquierda de la página verá la sección 'Leer y aceptar sus documentos'. Si ve, “No tiene ningún documento para firmar en este momento”, entonces sus documentos se han enviado correctamente. Si no ve este mensaje, revise y acepte cualquier documento adicional. Si es la primera vez que accede a MyDocs, haga clic en el enlace Ha olvidado su contraseña para restablecer su contraseña.
      - Estoy experimentando un error al intentar completar la documentación
      - Le recomendamos que utilice Internet Explorer o Firefox como navegador de Internet cuando acceda a MyDocs. Además, firme sus documentos en un ordenador en lugar de desde un dispositivo móvil (teléfono inteligente o tableta).
      - ¿Cómo puedo iniciar sesión?
      - Puede acceder a su portal de MyDocs haciendo clic aquí - https://amazon.onbaseonline.com/. No podrá iniciar sesión hasta que reciba la invitación por correo electrónico para acceder a MyDocs. Por favor, no intente iniciar sesión hasta que haya recibido este correo electrónico. Si es la primera vez que accede a MyDocs, haz clic en el botón "¿Ha olvidado su contraseña? "para restablecer su contraseña.
    - ¿Otras preguntas?
      - ¿Otras preguntas?
      - Si tiene más preguntas, póngase en contacto con nosotros por correo electrónico.
- Romanian
  - Asistență clienți
    - Contul meu de candidat
      - Doresc să resetez parola contului meu
      - Trebuie să adăugaţi applicationhelp@amazon.com în agenda dvs. cu adrese de e-mail, pentru a vă asigura că primiti e-mailul nostru de resetare a parolei.
        
        Faceți aceasta și apoi încercați să vă resetați parola, urmând acești pași:
        
        1. Accesați contul dvs. de candidat, la adresa: https://amazon.force.com/
        2. Faceți clic pe „Ați uitat parola?”
        3. Completați adresa de e-mail pe care ați folosit-o în momentul în care v-ați creat contul de candidat. Dacă nu v-ați creat încă un cont, puteți face acest lucru la adresa: https://amazon.force.com/, efectuând clic pe „Înregistrați-vă aici”.
        4. Faceți clic pe „Continuare”
        
        Veţi primi un e-mail de la: applicationhelp@amazon.com, cu o legătură pentru a vă reseta parola!
        
        Verificați folderele inbox și spam, unde este posibil să se afle e-mailul de resetare a parolei. În unele cazuri, poate dura maximum o oră până la recepționarea e-mailului pentru resetarea parolei.
        
        Trebuie să adăugaţi applicationhelp@amazon.com, recruiting-systems-prod@amazon.com şi noreply-ops-jobs@amazon.com în agenda dvs. cu adrese de e-mail, pentru a vă asigura că primiți e-mailurile noastre.
      - Mi se solicită să furnizez un nume de utilizator, pentru a-mi reseta parola
      - Acest lucru înseamnă că legătura de resetare parola a expirat. Resetați din nou parola, pentru a primi o nouă legătură.
        
        Puteți să vă resetați parola, urmând acești pași:
        1. Accesați contul dvs. de candidat, pe amazon.force.com
        2. Faceți clic pe „Ați uitat parola?”
        3. Completați adresa de e-mail pe care ați utilizat-o atunci când v-ați creat contul de candidat
        4. Faceţi clic pe „Continuare” și veţi primi un e-mail cu o legătură de resetare a parolei!
        
        Verificați folderele inbox și spam, unde este posibil să se afle e-mailul de resetare a parolei. În unele cazuri, poate dura maximum o oră până la recepționarea e-mailului pentru resetarea parolei.
        
        Trebuie să adăugaţi applicationhelp@amazon.com, recruiting-systems-prod@amazon.com şi noreply-ops-jobs@amazon.com în agenda dvs. cu adrese de e-mail, pentru a vă asigura că primiți e-mailurile noastre.
      - Adresa mea de e-mail există deja în sistem
      - Aveţi deja un cont de candidat în sistemul nostru!
        
        Puteți să vă resetați parola, urmând acești pași:
        1. Accesați contul dvs. de candidat, pe amazon.force.com
        2. Faceţi clic pe legătura „Ați uitat parola?”
        3. Completați adresa de e-mail pe care ați utilizat-o atunci când v-ați creat contul de candidat
        4. Faceți clic pe „Continuare”
        
        Veţi primi un e-mail cu o legătură pentru a vă reseta parola!
        
        Verificați folderele inbox și spam, unde este posibil să se afle e-mailul de resetare a parolei. În unele cazuri, poate dura maximum o oră până la recepționarea e-mailului pentru resetarea parolei.
        
        Trebuie să adăugaţi applicationhelp@amazon.com, recruiting-systems-prod@amazon.com şi noreply-ops-jobs@amazon.com în agenda dvs. cu adrese de e-mail, pentru a vă asigura că primiți e-mailurile noastre.
      - Trebuie să îmi confirm sau să îmi modific informațiile din profil
      - Puteţi confirma sau modifica informaţii în contul dvs., urmând aceşti paşi:
        
        1. Intraţi în contul dumneavoastră de candidat, pe amazon.force.com
        2. Faceţi clic pe „Modificare”, de lângă „Informațiile mele personale”
        
        Veţi fi direcţionat la pagina de modificare a profilului, de unde vă puteți modifica informațiile din profil. Dacă efectuați modificări, asiguraţi-vă că faceţi clic pe „Salvare”.
        
        Dacă informaţiile pe care doriţi să le modificați nu sunt disponibile, contactaţi-ne.
    - Candidatura mea
      - Care sunt cerințele de bază pentru acest post?
      - Pentru a candida pentru posturile disponibile în departamentul de Asistență clienți, trebuie să îndepliniți următoarele cerințe de bază:
        1. Să aveți vârsta de minimum 18 ani
        2. Să dețineți o diplomă de bacalaureat sau o diplomă de nivel echivalent (completă și aprobată)
        3. Să vorbiți fluent cel puțin una dintre următoarele limbi: spaniolă, italiană, franceză, germană
        4. Să finalizați cu succes procesul de testare virtuală, care se poate parcurge online, pe amazon.force.com.
      - Cum pot candida? Pot candida din nou?
      - Candidați aici! Amazon.force.com utilizează filtrele pentru a localiza posturile disponibile în țara dvs.
        
        Pentru a vă finaliza candidatura și a parcurge testele, trebuie să realizați acest lucru de pe un computer Windows, folosind ca motor de căutare recomandat Mozilla Firefox. Trebuie să aveţi căști și o conexiune stabilă la internet. Încercați să vă aflați într-un loc liniştit, fără întreruperi.
        
        Dacă ați candidat deja, autentificați-vă în contul dvs. de candidat, pe amazon.force.com.
      - Pot candida personal sau pot să îmi trimit CV-ul?
      - Nu este necesar să trimiteți un CV pentru a fi luat în considerare pentru oricare dintre posturile noastre, ci trebuie doar să vă înaintați candidatura online.
        Toate posturile noastre vacante curente pot fi vizualizate pe amazon.force.com.
      - Care este starea candidaturii mele?
      - Puteţi verifica starea candidaturii dvs., urmând aceşti paşi.
        
        1. Intraţi în contul dumneavoastră de candidat, pe amazon.force.com
        2. Faceți clic pe pictograma meniu, din colțul din dreapta sus
        3. Faceţi clic pe „Locuri de muncă la care am candidat”, din meniul vertical
        
        Acolo, puteţi vedea starea locurilor de muncă pe care le-aţi solicitat. Veţi fi notificat prin e-mail cu privire la orice actualizare legată de candidatura dvs.
        
        Pentru a vă asigura că primiți e-mailurile noastre, adăugați adresele de e-mail de mai jos la agenda dvs.: recruiting-systems-prod@amazon.com, noreply-ops-jobs@amazon.com și applicationhelp@amazon.com
        
        *Vă rugăm să rețineți: aceste conturi de e-mail nu pot primi mesaje. Orice e-mail trimis la aceste adrese nu va primi răspuns.
      - De ce a fost respinsă candidatura mea?
      - Există diverse motive pentru care o candidatură este respinsă. Nu putem oferi detalii despre motivul respingerii unei candidaturi. Dacă sunteţi interesat în continuare, puteți candida din nou pentru posturi ale căror condiții de eligibilitate le îndepliniți, posturi disponibile pe amazon.force.com.
      - Din greșeală, am răspuns „Nu” la o întrebare și nu mi-am putut finaliza candidatura.
      - În cazul în care ați răspuns accidental „Nu” la o întrebare și nu ați putut să vă finalizați candidatura, este necesar să ne contactați direct pentru ajutor.
      - De ce a fost retrasă candidatura mea?
      - Există o varietate de motive pentru care o candidatură este eliminată, iar acestea sunt unele dintre cele mai frecvente:
        
        - candidatura este incompletă
        
        - candidatul nu a întreprins nicio acțiune, precum programarea unei întâlniri sau completarea informaţiilor solicitate
        
        - candidatul nu a ajuns la întâlnirea programată
        
        Dacă sunteţi interesat în continuare, aveţi posibilitatea să candidați din nou pentru posturile vacante disponibile, pe amazon.force.com.
      - Aș dori să îmi retrag candidatura
      - Vă puteţi retrage candidatura, urmând aceşti paşi.
        
        1. Intraţi în contul dvs., pe amazon.force.com
        Pe partea stângă a paginii, veți vedea posturile pe care le-aţi solicitat.
        
        2. Faceţi clic pe legătura „Eliminare”, pentru a elimina candidatura, care nu va mai fi luată în considerare.
      - Pagina de evaluare nu se va încărca
      - Evaluarea deschide o fereastră nouă, așadar asigurați-vă că instrumentele de blocare a ferestrelor pop-up sunt dezactivate. Internet Explorer sau Firefox sunt cele mai bune browsere pe care le puteți utiliza, spre a vă finaliza candidatura. Asiguraţi-vă că instrumentele de blocare a ferestrelor pop-up au fost dezactivate. Faceţi clic pe legăturile de mai jos, pentru a vedea cum să dezactivaţi un instrument de blocare a ferestrelor pop-up, pentru diferite dispozitive.
        
        1) Dispozitive Windows care utilizează Internet Explorer: deschideţi Internet Explorer, selectaţi butonul Instrumente şi apoi selectați Opțiuni internet. Din fila Confidenţialitate, din cadrul Instrument de blocare a ferestrelor pop-up, selectați sau deselectaţi caseta Activare instrument de blocare a ferestrelor pop-up și apoi selectați OK.
        
        2) Dispozitive Windows care utilizează Firefox: Deschideți Firefox, selectați meniul din colțul din stânga jos al ferestrei Selectare opțiuni, faceți clic pe Conținut și, pentru a dezactiva toate ferestrele pop-up, debifați caseta „Blocare ferestre pop-up” și faceți clic pe OK.
        
        3) Dispozitive Apple care utilizează Safari: Lansați Setări. Atingeți Safari. În secțiunea General, faceți clic pe comutatorul de lângă Blocare ferestre pop-up, pentru a activa sau a dezactiva instrumentul de blocare a ferestrelor pop-up. Un comutator verde indică un instrument de blocare a ferestrelor pop-up activat.
        
        4) dispozitive Apple care utilizează Chrome: Pe computerul dvs., deschideţi Chrome. În partea din dreapta sus, faceți clic pe pictograma: Meniu sau Mai mult. Faceţi clic pe Setări. În partea de jos, faceţi clic pe Afişare setări avansate. Din „Confidențialitate”, faceţi clic pe Setări conţinut. Din „Ferestre pop-up”, selectaţi o opţiune: Nu permite niciunui site să afișeze ferestre pop-up (recomandat) Permite tuturor site-urilor să afișeze ferestre pop-up.
        
        5) dispozitive Android care folosesc Chrome: În partea din dreapta sus, faceți clic pe pictograma: Meniu sau Mai mult. Faceţi clic pe Setări. În partea de jos, faceţi clic pe Afişare setări avansate. Din „Confidențialitate”, faceţi clic pe Setări conţinut. Din „Ferestre pop-up”, selectaţi o opţiune: Nu permite niciunui site să afișeze ferestre pop-up (recomandat) Permite tuturor site-urilor să afișeze ferestre pop-up.
      - Am primit o eroare despre faptul că nu am răspuns la anumite întrebări
      - Pentru a finaliza cu succes evaluarea, trebuie să se răspundă tuturor întrebărilor. Când încercați să trimiteți evaluarea, veți fi atenționat că lipsesc răspunsuri la întrebări. Dacă primiți un mesaj de eroare care vă înștiințează că au rămas întrebări fără răspuns, vă rugăm să faceți clic pe numărul paginii de sub mesajul de eroare. Veți fi redirecționat către pagina din evaluare în care există întrebarea la care nu s-a răspuns. Odată ce aţi selectat un răspuns pentru fiecare întrebare, puteți selecta „Revenire la pagina de eroare”, pentru a corecta orice erori suplimentare şi a transmite evaluarea.
      - Trebuie să îmi confirm programul selectat
      - Contactați-ne, pentru consultări cu privire la programe și detaliile ofertei.
    - Verificarea antecedentelor mele
      - Verificarea antecedentelor mele
      - Pentru a începe verificarea antecedentelor dvs., veți primi un e-mail de la furnizorul nostru Accurate, care conține explicații privind pașii ce trebuie urmați și informațiile pe care trebuie să le comunicați pentru a finaliza procesul. Aceste acțiuni trebuie finalizate cu promptitudine, deoarece procesul poate expira, dacă nu este finalizat la timp.
    - Oferta mea de muncă
      - Care este starea ofertei mele de muncă?
      - Puteți verifica starea ofertei dvs., autentificându-vă în contul dvs. de candidat, pe amazon.force.com. Candidatura/candidaturile dvs. și starea sunt indicate în partea stângă a paginii sau din opțiunea „Posturi pentru care am candidat” din meniul din colțul din dreapta sus.
      - Mi s-a alocat un program, însă trebuie să solicit o modificare.
      - Pentru a solicita o modificare a programului, contactați-ne cu cel puțin 2 săptămâni înainte de a începe lucrul, iar un recrutor vă va indica dacă există posibilitatea efectuării modificării. Cererile de modificare nu vor fi acceptate în apropierea datei de începere.
      - Cum/când voi primi contractul meu?
      - Contractul de muncă va fi trimis prin e-mail, cu 2-3 zile înainte de data de începere a lucrului.
      - Câte zile/ore pe săptămână include programul meu de muncă?
      - Un recrutor vă va oferi detaliile privind activitatea respectivă și, în general, angajații din departamentul de Asistență clienți vor lucra 5 zile pe săptămână, totalizând 40 de ore. În conformitate cu legislația muncii din Costa Rica, dacă este necesar, lucrătorii vor avea cel puțin o zi liberă la fiecare 6 zile lucrate; o săptămână de lucru nu trebuie să depășească 48 de ore.
      - Cum pot ataşa documentele solicitate în profilul meu?
      - 1. Autentificați-vă pe Amazon.force.com, folosind numele de utilizator și parola dvs.
        2. Faceţi clic pe colţul din dreapta sus, unde este scris „Meniu”
        3. Faceţi clic pe opţiunea „Informaţiile mele personale”
        4. Apoi faceţi clic pe partea dreaptă, pe „Modificare ataşări”
        5. Apoi faceţi clic pe „Răsfoire”, căutaţi documentul pe care doriţi să îl încărcaţi şi apoi faceţi clic pe „Încărcare”.
    - Prima mea zi
      - Unde ar trebui să mă prezint în prima zi?
      - Recrutorul dvs. vă va comunica prin e-mail informaţiile relevante privind prima zi de lucru, înainte de data de începere. De asemenea, veți primi în timp util echipamentele de lucru pentru prima dvs. zi de instruire.
    - Documentația mea online de nou angajat
      - Nu am primit instrucţiuni despre cum să îmi completez documentele de nou angajat
      - Veţi primi o invitaţie înainte de data de începere, pentru a completa documentația necesară. E-mailul va fi trimis de la această adresă de e-mail: MyDocs-noreply@onbaseonline.com. Vă recomandăm să adăugați această adresă de e-mail în agenda dvs. și să verificați folderele de spam/mesaje nesolicitate, pentru a vă asigura că ați primit e-mailul.
      - Documentele mele de nou angajat sunt complete?
      - Puteți confirma faptul că documentele dvs. sunt complete, autentificându-vă în portalul dvs. MyDocs aici: https://amazon.onbaseonline.com. Pe partea stângă a paginii veți vedea secțiunea „Citiți și acceptați documentele dvs”. Dacă vedeți mesajul „Nu aveți documente de semnat acum”, aceasta înseamnă că documentele dvs. au fost transmise cu succes! Dacă nu vedeţi acest mesaj, vă rugăm să consultați și să acceptaţi orice documente suplimentare. Dacă aceasta este prima dată când accesați MyDocs, faceţi clic pe legătura „V-ați uitat parola”, pentru a vă reseta parola.
      - Mă confrunt cu o eroare la completarea documentelor
      - Când accesați MyDocs, vă recomandăm să utilizaţi Internet Explorer sau Firefox ca browser internet. În plus, vă rugăm să semnați documentele de pe un computer, și nu de pe un dispozitiv mobil (telefon inteligent sau tabletă).
      - Cum mă autentific?
      - Puteţi accesa portalul dvs. MyDocs efectuând clic aici: https://amazon.onbaseonline.com/. Nu vă veți putea autentifica până când nu veți primi invitația pe e-mail de a accesa MyDocs. Vă rugăm să nu încercați să vă autentificați până nu ați primit acest e-mail. Dacă aceasta este prima dată când accesați MyDocs, faceţi clic pe legătura „V-aţi uitat parola?”, pentru a vă reseta parola.
    - Alte întrebări?
      - Alte întrebări?
      - Dacă aveţi mai multe întrebări, contactaţi-ne prin e-mail.
  - Asistență virtuală clienți
    - Contul meu de candidat
      - Doresc să resetez parola contului meu
      - Trebuie să adăugaţi applicationhelp@amazon.com în agenda dvs. cu adrese de e-mail, pentru a vă asigura că primiţi e-mailul nostru de resetare a parolei.
        
        Faceți aceasta și apoi încercați să vă resetați parola, urmând acești pași:
        
        1. Accesați contul dvs. de candidat, la adresa: https://amazon.force.com/
        2. Faceți clic pe „Ați uitat parola?”
        3. Completați adresa de e-mail pe care ați folosit-o în momentul în care v-ați creat contul de candidat. Dacă nu v-ați creat încă un cont, puteți face acest lucru la adresa: https://amazon.force.com/, efectuând clic pe „Înregistrați-vă aici”.
        4. Faceți clic pe „Continuare”
        
        Veţi primi un e-mail de la: applicationhelp@amazon.com, cu o legătură pentru a vă reseta parola!
        
        Verificați folderele inbox și spam, unde este posibil să se afle e-mailul de resetare a parolei. În unele cazuri, poate dura maximum o oră până la recepționarea e-mailului pentru resetarea parolei.
        
        Trebuie să adăugaţi applicationhelp@amazon.com, recruiting-systems-prod@amazon.com şi noreply-ops-jobs@amazon.com în agenda dvs. cu adrese de e-mail, pentru a vă asigura că primiți e-mailurile noastre.
      - Mi se solicită să furnizez un nume de utilizator, pentru a-mi reseta parola
      - Acest lucru înseamnă că legătura de resetare parola a expirat. Resetați din nou parola, pentru a primi o nouă legătură.
        
        Puteți să vă resetați parola, urmând acești pași:
        1. Accesați contul dvs. de candidat, pe amazon.force.com
        2. Faceți clic pe „Ați uitat parola?”
        3. Completați adresa de e-mail pe care ați utilizat-o atunci când v-ați creat contul de candidat
        4. Faceţi clic pe „Continuare” și veţi primi un e-mail cu o legătură de resetare a parolei!
        
        Verificați folderele inbox și spam, unde este posibil să se afle e-mailul de resetare a parolei. În unele cazuri, poate dura maximum o oră până la recepționarea e-mailului pentru resetarea parolei.
        
        Trebuie să adăugaţi applicationhelp@amazon.com, recruiting-systems-prod@amazon.com şi noreply-ops-jobs@amazon.com în agenda dvs. cu adrese de e-mail, pentru a vă asigura că primiți e-mailurile noastre.
      - Adresa mea de e-mail există deja în sistem
      - Aveţi deja un cont de candidat în sistemul nostru!
        
        Puteți să vă resetați parola, urmând acești pași:
        1. Accesați contul dvs. de candidat, pe amazon.force.com
        2. Faceţi clic pe legătura „Ați uitat parola?”
        3. Completați adresa de e-mail pe care ați utilizat-o atunci când v-ați creat contul de candidat
        4. Faceți clic pe „Continuare”
        
        Veţi primi un e-mail cu o legătură pentru a vă reseta parola!
        
        Verificați folderele inbox și spam, unde este posibil să se afle e-mailul de resetare a parolei. În unele cazuri, poate dura maximum o oră până la recepționarea e-mailului pentru resetarea parolei.
        
        Trebuie să adăugaţi applicationhelp@amazon.com, recruiting-systems-prod@amazon.com şi noreply-ops-jobs@amazon.com în agenda dvs. cu adrese de e-mail, pentru a vă asigura că primiți e-mailurile noastre.
      - Trebuie să îmi confirm sau să îmi modific informațiile din profil
      - Puteţi confirma sau modifica informaţii în contul dvs., urmând aceşti paşi:
        
        1. Intraţi în contul dumneavoastră de candidat, pe amazon.force.com
        2. Faceţi clic pe „Modificare”, de lângă „Informațiile mele personale”
        
        Veţi fi direcţionat la pagina de modificare a profilului, de unde vă puteți modifica informațiile din profil. Dacă efectuați modificări, asiguraţi-vă că faceţi clic pe „Salvare”.
        
        Dacă informaţiile pe care doriţi să le modificați nu sunt disponibile, contactaţi-ne.
    - Candidatura mea
      - Care sunt cerinţele pentru a candida la o funcție de asistență virtuală clienți?
      - Pentru a candida pentru posturile disponibile în domeniul Asistență virtuală clienți, trebuie să îndepliniți următoarele cerințe de bază:
        1. Să aveți vârsta de minimum 18 ani
        2. Să dețineți o diplomă de bacalaureat sau o diplomă de nivel echivalent (completă și aprobată)
        
        3. Să vorbiți fluent cel puțin una dintre următoarele limbi: spaniolă, engleză.
        4. Să aveți/să asigurați o conexiune la internet prin cablu, cu o viteză de descărcare de 10 Mb și o viteză de încărcare de 2 Mb.
        5. Să aveți/să asigurați o linie telefonică fixă în locuința dvs., cu acces activat la apelurile la numerele care încep cu 800.
        6. Să finalizați cu succes procesul de testare virtuală, care se poate parcurge online, pe amazon.force.com
        
        *Încercăm să le oferim aceste oportunități persoanelor care locuiesc în afara zonei metropolitane extinse.
      - Cum pot candida? Pot candida din nou?
      - Candidați aici! Amazon.force.com utilizează filtrele pentru a localiza posturile disponibile în țara dvs.
        
        Pentru a vă finaliza candidatura și a parcurge testele, trebuie să realizați acest lucru de pe un computer Windows, folosind ca motor de căutare recomandat Mozilla Firefox. Trebuie să aveţi căști și o conexiune stabilă la internet. Încercați să vă aflați într-un loc liniştit, fără întreruperi.
        
        Dacă ați candidat deja, autentificați-vă în contul dvs. de candidat, pe amazon.force.com.
      - Pot candida personal sau pot să îmi trimit CV-ul?
      - Nu este necesar să trimiteți un CV pentru a fi luat în considerare pentru oricare dintre posturile noastre, ci trebuie doar să vă înaintați candidatura online.
        Toate posturile noastre vacante curente pot fi vizualizate pe amazon.force.com.
      - Care este starea candidaturii mele?
      - Puteţi verifica starea candidaturii dvs., urmând aceşti paşi.
        
        1. Intraţi în contul dumneavoastră de candidat, pe amazon.force.com
        2. Faceți clic pe pictograma meniu, din colțul din dreapta sus
        3. Faceţi clic pe „Locuri de muncă la care am candidat”, din meniul vertical
        
        Acolo, puteţi vedea starea locurilor de muncă pe care le-aţi solicitat. Veţi fi notificat prin e-mail cu privire la orice actualizare legată de candidatura dvs.
        
        Pentru a vă asigura că primiți e-mailurile noastre, adăugați adresele de e-mail de mai jos la agenda dvs.: recruiting-systems-prod@amazon.com, noreply-ops-jobs@amazon.com și applicationhelp@amazon.com
        
        *Vă rugăm să rețineți: aceste conturi de e-mail nu pot primi mesaje. Orice e-mail trimis la aceste adrese nu va primi răspuns.
      - De ce a fost respinsă candidatura mea?
      - Există diverse motive pentru care o candidatură este respinsă. Nu putem oferi detalii despre motivul respingerii unei candidaturi. Dacă sunteţi interesat în continuare, puteți candida din nou pentru posturi ale căror condiții de eligibilitate le îndepliniți, posturi disponibile pe amazon.force.com.
      - Din greșeală, am răspuns „Nu” la o întrebare și nu mi-am putut finaliza candidatura.
      - În cazul în care ați răspuns accidental „Nu” la o întrebare și nu ați putut să vă finalizați candidatura, este necesar să ne contactați direct pentru ajutor.
      - De ce a fost retrasă candidatura mea?
      - Există o varietate de motive pentru care o candidatură este eliminată, iar acestea sunt unele dintre cele mai frecvente:
        
        - candidatura este incompletă
        
        - candidatul nu a întreprins nicio acțiune, precum programarea unei întâlniri sau completarea informaţiilor solicitate
        
        - candidatul nu a ajuns la întâlnirea programată
        
        Dacă sunteţi interesat în continuare, aveţi posibilitatea să candidați din nou pentru posturile vacante disponibile, pe amazon.force.com.
      - Aș dori să îmi retrag candidatura
      - Vă puteţi retrage candidatura, urmând aceşti paşi.
        
        1. Intraţi în contul dvs., pe amazon.force.com
        Pe partea stângă a paginii, veți vedea posturile pe care le-aţi solicitat.
        
        2. Faceţi clic pe legătura „Eliminare”, pentru a elimina candidatura, care nu va mai fi luată în considerare.
      - Pagina de evaluare nu se va încărca
      - Evaluarea deschide o fereastră nouă, așadar asigurați-vă că instrumentele de blocare a ferestrelor pop-up sunt dezactivate. Internet Explorer sau Firefox sunt cele mai bune browsere pe care le puteți utiliza, spre a vă finaliza candidatura. Asiguraţi-vă că instrumentele de blocare a ferestrelor pop-up au fost dezactivate. Faceţi clic pe legăturile de mai jos, pentru a vedea cum să dezactivaţi un instrument de blocare a ferestrelor pop-up, pentru diferite dispozitive.
        
        1) Dispozitive Windows care utilizează Internet Explorer: deschideţi Internet Explorer, selectaţi butonul Instrumente şi apoi selectați Opțiuni internet. Din fila Confidenţialitate, din cadrul Instrument de blocare a ferestrelor pop-up, selectați sau deselectaţi caseta Activare instrument de blocare a ferestrelor pop-up și apoi selectați OK.
        
        2) Dispozitive Windows care utilizează Firefox: Deschideți Firefox, selectați meniul din colțul din stânga jos al ferestrei Selectare opțiuni, faceți clic pe Conținut și, pentru a dezactiva toate ferestrele pop-up, debifați caseta „Blocare ferestre pop-up” și faceți clic pe OK.
        
        3) Dispozitive Apple care utilizează Safari: Lansați Setări. Atingeți Safari. În secțiunea General, faceți clic pe comutatorul de lângă Blocare ferestre pop-up, pentru a activa sau a dezactiva instrumentul de blocare a ferestrelor pop-up. Un comutator verde indică un instrument de blocare a ferestrelor pop-up activat.
        
        4) Dispozitive Apple care utilizează Chrome: Pe computerul dvs., deschideţi Chrome. În partea din dreapta sus, faceți clic pe pictograma: Meniu sau Mai mult. Faceţi clic pe Setări. În partea de jos, faceţi clic pe Afişare setări avansate. Din „Confidențialitate”, faceţi clic pe Setări conţinut. Din „Ferestre pop-up”, selectaţi o opţiune: Nu permite niciunui site să afișeze ferestre pop-up (recomandat) Permite tuturor site-urilor să afișeze ferestre pop-up.
        
        5) Dispozitive Android care folosesc Chrome: În partea din dreapta sus, faceți clic pe pictograma: Meniu sau Mai mult. Faceţi clic pe Setări. În partea de jos, faceţi clic pe Afişare setări avansate. Din „Confidențialitate”, faceţi clic pe Setări conţinut. Din „Ferestre pop-up”, selectaţi o opţiune: Nu permite niciunui site să afișeze ferestre pop-up (recomandat) Permite tuturor site-urilor să afișeze ferestre pop-up.
      - Am primit o eroare despre faptul că nu am răspuns la anumite întrebări
      - Pentru a finaliza cu succes evaluarea, trebuie să se răspundă tuturor întrebărilor. Când încercați să trimiteți evaluarea, veți fi atenționat că lipsesc răspunsuri la întrebări. Dacă primiți un mesaj de eroare care vă înștiințează că au rămas întrebări fără răspuns, vă rugăm să faceți clic pe numărul paginii de sub mesajul de eroare. Veți fi redirecționat către pagina din evaluare în care există întrebarea la care nu s-a răspuns. Odată ce aţi selectat un răspuns pentru fiecare întrebare, puteți selecta „Revenire la pagina de eroare”, pentru a corecta orice erori suplimentare şi a transmite evaluarea.
      - Trebuie să îmi confirm programul selectat
      - Contactați-ne, pentru consultări cu privire la programe și detaliile ofertei.
    - Verificarea antecedentelor mele
      - Verificarea antecedentelor mele
      - Pentru a începe verificarea antecedentelor dvs., veți primi un e-mail de la furnizorul nostru Accurate, care conține explicații privind pașii ce trebuie urmați și informațiile pe care trebuie să le comunicați pentru a finaliza procesul. Aceste acțiuni trebuie finalizate cu promptitudine, deoarece procesul poate expira, dacă nu este finalizat la timp.
    - Oferta mea de muncă
      - Care este starea ofertei mele de muncă?
      - Puteți verifica starea ofertei dvs., autentificându-vă în contul dvs. de candidat, pe amazon.force.com. Candidatura/candidaturile dvs. și starea sunt indicate în partea stângă a paginii sau din opțiunea „Posturi pentru care am candidat” din meniul din colțul din dreapta sus.
      - Mi s-a alocat un program, însă trebuie să solicit o modificare.
      - Pentru a solicita o modificare a programului, contactați-ne cu cel puțin 2 săptămâni înainte de a începe lucrul, iar un recrutor vă va indica dacă există posibilitatea efectuării modificării. Cererile de modificare nu vor fi acceptate în apropierea datei de începere.
      - Când îmi voi primi contractul?
      - Contractul de muncă va fi trimis prin e-mail, cu 2 săptămâni înainte de data de începere a lucrului.
      - Când îmi voi primi echipamentele?
      - Odată ce ați semnat contractul digital, echipamentele vor fi trimise la adresa comunicată în săptămâna anterioară datei dvs. de începere. Dacă în zona dvs. nu se pot realiza livrări directe, echipamentele vor fi livrate la cel mai apropiat oficiu poștal din Costa Rica.
      - Câte zile/ore pe săptămână include programul meu de muncă?
      - Un recrutor vă va oferi detaliile privind activitatea respectivă și, în general, angajații din departamentul de Asistență clienți vor lucra 5 zile pe săptămână, totalizând 40 de ore. În conformitate cu legislația muncii din Costa Rica, dacă este necesar, lucrătorii vor avea cel puțin o zi liberă la fiecare 6 zile lucrate; o săptămână de lucru nu trebuie să depășească 48 de ore.
      - Cum pot ataşa documentele solicitate în profilul meu?
      - 1. Autentificați-vă pe Amazon.force.com, folosind numele de utilizator și parola dvs.
        2. Faceţi clic pe colţul din dreapta sus, unde este scris „Meniu”
        3. Faceţi clic pe opţiunea „Informaţiile mele personale”
        4. Apoi faceţi clic pe partea dreaptă, pe „Modificare ataşări”
        5. Apoi faceţi clic pe „Răsfoire”, căutaţi documentul pe care doriţi să îl încărcaţi şi apoi faceţi clic pe „Încărcare”
    - Prima mea zi
      - Pe cine pot contacta dacă întâmpin dificultăți la conectarea la Amazon day?
      - Vă rugăm să apelați VTOS (serviciul de Asistență tehnică pentru operatorii virtuali) folosind linia dvs. telefonică fixă, și veți beneficia de asistența necesară.
        Telefon: 08000150705
    - Documentația mea online de nou angajat
      - Nu am primit instrucţiuni despre cum să îmi completez documentele de nou angajat
      - Veţi primi o invitaţie înainte de data de începere, pentru a completa documentația necesară. E-mailul va fi trimis de la această adresă de e-mail: MyDocs-noreply@onbaseonline.com. Vă recomandăm să adăugați această adresă de e-mail în agenda dvs. și să verificați folderele de spam/mesaje nesolicitate, pentru a vă asigura că ați primit e-mailul.
      - Documentele mele de nou angajat sunt complete?
      - Puteți confirma faptul că documentele dvs. sunt complete, autentificându-vă în portalul dvs. MyDocs aici: https://amazon.onbaseonline.com. Pe partea stângă a paginii veți vedea secțiunea „Citiți și acceptați documentele dvs”. Dacă vedeți mesajul „Nu aveți documente de semnat acum”, aceasta înseamnă că documentele dvs. au fost transmise cu succes! Dacă nu vedeţi acest mesaj, vă rugăm să consultați și să acceptaţi orice documente suplimentare. Dacă aceasta este prima dată când accesați MyDocs, faceţi clic pe legătura „V-ați uitat parola”, pentru a vă reseta parola.
      - Mă confrunt cu o eroare la completarea documentelor
      - Când accesați MyDocs, vă recomandăm să utilizaţi Internet Explorer sau Firefox ca browser internet. În plus, vă rugăm să semnați documentele de pe un computer, și nu de pe un dispozitiv mobil (telefon inteligent sau tabletă).
      - Cum mă autentific?
      - Puteţi accesa portalul dvs. MyDocs făcând clic aici: https://amazon.onbaseonline.com/. Nu vă veți putea autentifica până când nu veți primi invitația pe e-mail de a accesa MyDocs. Vă rugăm să nu încercați să vă autentificați până nu ați primit acest e-mail. Dacă aceasta este prima dată când accesați MyDocs, faceţi clic pe legătura „V-aţi uitat parola?”, pentru a vă reseta parola.
    - Alte întrebări?
      - Alte întrebări?
      - Dacă aveţi mai multe întrebări, contactaţi-ne prin e-mail.
Slovakia
- Slovak
  - Sklad
    - Mám otázku ohľadom podávania žiadosti.
      - Mám otázku ohľadom podávania žiadosti.
      - Ak máte otázky týkajúce sa procesu podávania žiadostí, kontaktujte prosím toto číslo a požiadajte agentúru podľa vášho výberu o ďalšiu pomoc.
Morocco
- Français (French)
  - Travail à domicile (VCS)
    - Mon compte
      - Besoin de réinitialiser le mot de passe de mon compte
      - Vous devez ajouter applicationhelp@amazon.com à votre carnet d'adresses courriel pour vous assurer de recevoir notre courriel de réinitialisation de mot de passe.
        
        Effectuez cette opération, puis essayez de réinitialiser votre mot de passe en suivant les étapes suivantes:
        
        1. Rendez-vous sur votre compte candidat à l'adresse https://amazon.force.com/
        2. Cliquez sur'Avez-vous oublié le mot de passe?
        3. Entrez l'adresse e-mail que vous avez utilisée lors de la création de votre compte candidat. Si vous n'avez pas encore créé de compte, vous pouvez le faire sur https://amazon.force.com/ en cliquant sur "Inscrivez-vous ici".
        4. Cliquez sur'Continuer'.
        Vous recevrez un courrier électronique de recruiting-systems-prod@amazon.com ou bien applicationhelp@amazon.com avec un lien pour réinitialiser votre mot de passe !
        Vérifiez la boîte de réception et les dossiers de spam pour le courriel de réinitialisation de mot de passe. Dans certains cas, il peut s'écouler jusqu'à une heure avant que l'e-mail de réinitialisation du mot de passe ne soit reçu.
      - On me demande de fournir un nom d'utilisateur afin de réinitialiser mon mot de passe
      - Cela signifie que le lien de réinitialisation du mot de passe a expiré. Réinitialisez à nouveau votre mot de passe pour obtenir un nouveau lien.
      - Mon adresse électronique est déjà dans le système
      - Vous avez déjà un compte candidat dans notre système!
        
        Vous pouvez réinitialiser votre mot de passe en suivant ces étapes:
        1. Accédez à votre compte candidat sur amazon.force.com
        2. Cliquez sur le lien 'Avez-vous oublié le mot de passe?'
        3. Entrez l'adresse e-mail que vous avez utilisée lors de la création de votre compte candidat
        4. Cliquez sur 'Continuer'.
        
        Vous recevrez un e-mail avec un lien pour réinitialiser votre mot de passe!
        
        Vérifiez la boîte de réception et les dossiers de spam pour le courriel de réinitialisation de mot de passe. Dans certains cas, la réception de l'e-mail de réinitialisation peut prendre jusuqu'à une heure.
        
        Vous devez ajouter applicationhelp@amazon.com, recruiting-systems-prod@amazon.com et noreply-ops-jobs@amazon.com à votre carnet d'adresses e-mail pour vous assurer de recevoir nos e-mails.
      - J'ai besoin de confirmer ou de modifier des informations sur mon profil
      - Vous pouvez confirmer ou modifier les informations de votre compte en suivant ces étapes:
        
        1. Connectez-vous à votre compte candidat sur amazon.force.com
        2. Cliquez sur'Modifier' à côté de'Mes renseignements personnelles'.
        
        Vous serez dirigé vers la page Modifier le profil, où vous pourrez modifier les informations de votre profil. Si vous faites des changements, assurez-vous de cliquer sur "Enregistrer".
        
        Si les informations que vous souhaitez modifier ne sont pas disponibles, contactez-nous.
    - Ma candidature
      - Est-ce que je peux travailler à temps partiel ?
      - L'ensemble de nos offres d'emploi sont consultable directement sur amazon.force.com.
      - J'ai accidentellement répondu "Non" à une question et je n'ai pas pu terminer ma candidature
      - Si vous avez accidentellement répondu "Non" à une question et que vous n'avez pas pu remplir votre demande, vous devriez communiquer directement avec nous pour obtenir de l'aide.
      - J'ai postulé par erreur au poste de chargé clientèle à domicile, alors que je souhaite travailler sur site.
      - Pour toute question relative au changement de candidature, merci de nous contacter par e- mail.
      - Quelles sont les exigences de base pour ce poste?
      - Pour postuler à des postes disponibles dans le domaine du service à la clientèle, vous devez satisfaire les exigences de base suivantes:
        1. Avoir plus de 18 ans
        2. Diplôme d'études supérieur ou équivalent
        3. Parler couramment la langue Française
        4. Passer avec succès les étapes de notre processus de recrutement
        5. Être doté d’une ligne internet ADSL de 12M
        6. Être capable d’assurer un espace de travail adéquat pour l’installation du matériel Amazon et l’exécution des tâches agréées.
      - Comment puis-je postuler? Serait-il possible d'envoyer mon CV?
      - Vous pouvez envoyer votre candidature à l'adresse mor-hvh@amazon.com, un chargé de recrutement prendra contact avec vous par e-mail pour vous indiquez les étapes à suivre.
        Toutes nos offres d'emploi actuelles peuvent être consultées sur amazon.force.com.
      - Quel est le statut de ma candidature?
      - Vous pouvez vérifier le staut de votre demande en suivant ces étapes.
        
        1. Connectez-vous à votre compte candidat sur amazon.force.com
        2. Cliquez sur l'icône de menu dans le coin supérieur droit
        3. Cliquez sur "Emplois auxquels j'ai postulé" dans le menu déroulant
        
        Vous pouvez y voir le statut des offres d'emploi que vous avez demandées. Vous serez avisé par e-mail de toute mise à jour relative à votre demande.
        
        Pour vous assurer de recevoir nos e-mails, ajoutez les adresses de courriel ci-dessous à votre carnet d'adresses. recruiting-systems-prod@amazon.com, noreply-ops-jobs@amazon.com, applicationhelp@amazon.com, applicationhelp@amazon.com, applicationhelp@amazon.com
        
        *Veuillez noter que ces courriels n'acceptent PAS de réponses. Tout e-mail envoyé à ces adresses ne recevra pas de réponse.
      - Pourquoi ma candidature a-t-elle été rejetée?
      - Il y a plusieurs raisons pour lesquelles une demande est rejetée. Nous ne pouvons fournir de détails sur les raisons pour lesquelles une demande a été rejetée. Si vous êtes toujours intéressé, vous pouvez postuler à nouveau pour les postes pour lesquels vous êtes qualifié sur amazon.force.com.
      - Je viens de passer les évaluations mais je n'ai pas eu mon résultat final?
      - Vous recevrez de notre service les résultats de vos évaluations par e-mail, nous vous invitons à consulter votre boite de réception régulièrement.
      - Pourquoi ma candidature a-t-elle été retirée?
      - Il y a de multitudes raisons pour lesquelles une demande est retirée, en voici les plus courantes:
        
        - La candidature est incomplète.
        - Le candidat n'a pris aucune mesure nécessaire pour confirmer sa candidature, comme fournir les renseignements demandés et passer les évaluations nécessaires.
        
        Si vous êtes toujours intéressé, vous pouvez postuler pour des postes vacants sur amazon.force.com.
      - Je souhaite retirer ma candidature
      - Vous pouvez retirer votre candidature en suivant ces étapes.
        
        1. Connectez-vous à votre compte sur amazon.force.com
        Sur le côté gauche de la page, vous verrez les messages que vous avez demandés.
        
        2. Cliquez sur le lien "Supprimer" pour retirer votre candidature de la liste d'admissibilité.
      - La page d'évaluation ne se charge pas
      - Une nouvelle fenêtre doit s'ouvrir pour passer l'évaluation, veuillez vous assuré que vous n'avez pas bloquer les fenêtres publicitaires, Internet Explorer ou Firefox sont les meilleurs navigateurs Web à utiliser pour compléter votre candidature. Veuillez vous assurer que les bloqueurs de fenêtres publicitaires ont été désactivés. Cliquez sur les liens ci-dessous pour voir comment désactiver un bloqueur de fenêtres publicitaires pour différents périphériques.
        
        1) Périphériques Windows utilisant Internet Explorer : Ouvrez Internet Explorer, sélectionnez le bouton Outils, puis sélectionnez Options Internet. Dans l'onglet Confidentialité, sous Bloqueur de fenêtres contextuelles, cochez ou décochez la case Activer le bloqueur de fenêtres contextuelles, puis sélectionnez OK
        
        2) Périphériques Windows utilisant Firefox: Ouvrez Firefox, sélectionnez le menu dans le coin gauche de la fenêtre Sélectionnez Options, cliquez sur Contenu Pour désactiver toutes les fenêtres pop-up, décochez la case'Bloquer les fenêtres pop-up' Cliquez Ok
        
        3) Appareils Apple utilisant Safari: Paramètres de lancement. Appuyez sur Safari. Sous la section Général, cliquez sur le bouton situé à côté de Bloquer les fenêtres pop-up pour activer ou désactiver le bloqueur de fenêtres pop-up. Une bascule verte indique un bloqueur de fenêtres publicitaires activé
        
        4) Appareils Apple utilisant Chrome: Sur votre ordinateur, ouvrez Chrome. En haut à droite, cliquez sur l'icône que vous voyez : Menu ou plus. Cliquez sur Paramètres. En bas, cliquez sur Afficher les paramètres avancés. Sous "Confidentialité ", cliquez sur Paramètres du contenu. Sous "Pop-ups et redirections", sélectionnez l'option: Autorisé, Autorisez tous les sites à afficher des fenêtres pop-up
        
        5) Appareils Android utilisant Chrome: En haut à droite, cliquez sur l'icône que vous voyez: Menu ou plus. Cliquez sur Paramètres. En bas, cliquez sur Afficher les paramètres avancés. Sous "Confidentialité", cliquez sur Paramètres de contenu. Sous "Pop-ups", sélectionnez une option: Ne permettez à aucun site d'afficher des pop-ups (recommandé) Permettez à tous les sites d'afficher des pop-ups"
      - J'ai reçu une erreur concernant des champs de réponses vides
      - Pour réussir l'évaluation, il faut répondre à toutes les questions. Les réponses manquantes aux questions seront portées à votre attention lorsque vous tenterez de soumettre l'évaluation. Si vous recevez un message d'erreur indiquant que vous avez laissé des réponses manquantes, veuillez cliquer sur le numéro de page sous le message d'erreur. Vous serez amené à la page de l'évaluation où une réponse est manquante. Une fois que vous avez sélectionné une réponse pour chaque question, vous pouvez sélectionner "Retour à la page d'erreur" pour corriger toute erreur supplémentaire et soumettre l'évaluation.
      - Est-ce que je peux travailler à temps partiel?
      - L'ensemble de nos offres d'emploi sont consultable directement sur amazon.force.com.
    - Ma vérification des antécédents
      - La fiche anthropométrique
      - L’original de votre fiche anthropométrique doit être déposé lors de la remise du dossier complet, nous n'acceptons pas de copie.
    - Mon offre d'emploi
      - Quel est le salaire net mensuel pour le travail à domicile?
      - Avant votre intégration, vous recevrez un e-mail de notre service contenant toutes les informations nécessaires à propos de votre offre d'emploi, nous vous invitons à consulter votre boite de réception régulièrement.
      - Quel est le statut de mon offre d'emploi?
      - Vous pouvez vérifier l'état de votre candidature en vous connectant à votre compte candidat sur amazon.force.com. Votre (vos) candidature(s) et votre statut se trouvent sur le côté gauche de la page, ou sous l'option "Emplois pour lesquels j'ai postulé" dans le menu dans le coin supérieur droit.
      - Comment et quand vais-je recevoir mon contrat?
      - Le contrat de travail vous sera envoyé par e-mail 2-3 jours avant la date d'intégration.
      - Combien de jours/heures par semaine suis-je censé travailler?
      - En général, les associés du service à la clientèle travailleront 5 jours par semaine pour un total de 44 heures. Conformément à la législation du travail au Maroc, les travailleurs auront un jour et demi de travail effectif par mois de service.
    - Jour d'initiation / formation
      - Qui puis-je contacter si j'ai des difficultés à me connecter à la journée Amazon ?
      - Avant votre intégration, vous recevrez un e-mail contenant tous les détails nécessaires pour résoudre les problèmes techniques liés à votre connexion.
      - Où dois-je me présenter le jour de l'intégration?
      - Avant votre intégration, vous recevrez un e-mail contenant toutes les informations nécessaires à propos de votre journée d'intégration.
      - Comment je peux transporter mes équipements à domicile?
      - Amazon se charge de transporter tous les équipements nécessaires à votre adresse, vous aurez plus de détails sur ce sujet lors de votre journée d'intégration.
    - Mes documents
      - Comment puis-je joindre les documents demandés dans mon profil ?
      - Connectez-vous à Amazon.force.com avec votre nom d'utilisateur et votre mot de passe.
        2. Cliquez sur le coin supérieur droit où il est écrit "Menu".
        3. Cliquez sur l'option "Mes informations personnelles".
        4. Cliquez ensuite sur le côté droit dans "Modifier les pièces jointes".
        5. Cliquez ensuite sur "Parcourir", recherchez le document que vous souhaitez télécharger et cliquez ensuite sur "Télécharger".
      - Je n'ai pas reçu d'instructions sur la façon de remplir les documents relatifs à mon candidature
      - Vous recevrez une invitation avant votre date de début pour remplir les documents requis. L'e-mail proviendra de cette adresse e-mail: MyDocs-noreply@onbaseonline.com. Nous vous suggérons d'ajouter cette adresse électronique à votre carnet d'adresses et de vérifier vos dossiers de pourriels pour vous assurer que vous recevez le courriel.
      - Les documents de mon dossier sont-ils complets?
      - Vous pouvez confirmer que vos documents sont complets en vous connectant à votre portail MyDocs ici https://amazon.onbaseonline.com. Dans la partie gauche de la page, vous verrez la section "Lisez et acceptez vos documents". Si vous voyez, "Vous n'avez pas de documents à signer en ce moment", alors vos documents ont été soumis avec succès! Si vous ne voyez pas ce message, veuillez consulter et accepter tout document supplémentaire. Si c'est la première fois que vous accédez à MyDocs, cliquez sur le lien Mot de passe oublié pour réinitialiser votre mot de passe.
      - Je reçois une erreur lorsque j'essaie de charger les documents
      - Nous vous recommandons d'utiliser Internet Explorer ou Firefox comme navigateur Internet pour accéder à MyDocs. De plus, veuillez signer vos documents sur un ordinateur plutôt qu'à partir d'un appareil mobile (téléphone intelligent ou tablette).
      - Comment puis-je me connecter pour visualiser mes documents?
      - Vous pouvez accéder à votre portail MyDocs en cliquant ici - https://amazon.onbaseonline.com/. Vous ne pourrez pas vous connecter tant que vous n'aurez pas reçu l'invitation par courriel à accéder à MyDocs. Veuillez ne pas essayer de vous connecter avant d'avoir reçu cet e-mail. Si vous accédez pour la première fois à MyDocs, cliquez sur le lien "Mot de passe oublié" pour réinitialiser votre mot de passe.
    - Autres questions
      - Autres questions
      - Si vous avez d'autres questions, contactez-nous par e-mail.
  - Travail sur Site
    - Mon compte
      - Besoin de réinitialiser le mot de passe de mon compte
      - Vous devez ajouter applicationhelp@amazon.com à votre carnet d'adresses courriel pour vous assurer de recevoir notre courriel de réinitialisation de mot de passe.
        
        Effectuez cette opération, puis essayez de réinitialiser votre mot de passe en suivant les étapes suivantes:
        
        1. Rendez-vous sur votre compte candidat à l'adresse https://amazon.force.com/.
        2. Cliquez sur'Avez-vous oublié le mot de passe?
        3. Entrez l'adresse e-mail que vous avez utilisée lors de la création de votre compte candidat. Si vous n'avez pas encore créé de compte, vous pouvez le faire sur https://amazon.force.com/ en cliquant sur "Inscrivez-vous ici".
        4. Cliquez sur'Continuer'.
        Vous recevrez un courrier électronique de recruiting-systems-prod@amazon.com ou bien applicationhelp@amazon.com avec un lien pour réinitialiser votre mot de passe!
        Vérifiez la boîte de réception et les dossiers de spam pour le courriel de réinitialisation de mot de passe. Dans certains cas, il peut s'écouler jusqu'à une heure avant que le courriel de réinitialisation du mot de passe ne soit reçu.
      - On me demande de fournir un nom d'utilisateur afin de réinitialiser mon mot de passe
      - Cela signifie que le lien de réinitialisation du mot de passe a expiré. Réinitialisez à nouveau votre mot de passe pour obtenir un nouveau lien.
      - Mon adresse électronique est déjà dans le système
      - Vous avez déjà un compte candidat dans notre système!
        
        Vous pouvez réinitialiser votre mot de passe en suivant ces étapes:
        1. Accédez à votre compte candidat sur amazon.force.com
        2. Cliquez sur le lien'Avez-vous oublié le mot de passe?
        3. Entrez l'adresse e-mail que vous avez utilisée lors de la création de votre compte candidat
        4. Cliquez sur'Continuer'.
        
        Vous recevrez un e-mail avec un lien pour réinitialiser votre mot de passe!
        
        Vérifiez la boîte de réception et les dossiers de spam pour le courriel de réinitialisation de mot de passe. Dans certains cas, il peut s'écouler jusqu'à une heure avant que le courriel de réinitialisation du mot de passe ne soit reçu.
        
        Vous devez ajouter applicationhelp@amazon.com, recruiting-systems-prod@amazon.com et noreply-ops-jobs@amazon.com à votre carnet d'adresses e-mail pour vous assurer de recevoir nos e-mails.
      - J'ai besoin de confirmer ou de modifier des informations sur mon profil
      - Vous pouvez confirmer ou modifier les informations de votre compte en suivant ces étapes:
        
        1. Connectez-vous à votre compte candidat sur amazon.force.com
        2. Cliquez sur'Modifier' à côté de'Mes informations personnelles'
        
        Vous serez dirigé vers la page Modifier le profil, où vous pourrez modifier les informations de votre profil. Si vous faites des changements, assurez-vous de cliquer sur "Enregistrer".
        
        Si les informations que vous souhaitez modifier ne sont pas disponibles, contactez-nous.
    - Ma candidature
      - Est-ce que je peux travailler à temps partiel?
      - L'ensemble de nos offres d'emploi sont consultable directement sur amazon.force.com.
      - J'ai accidentellement répondu "Non" à une question et je n'ai pas pu terminer ma candidature
      - Si vous avez accidentellement répondu "Non" à une question et que vous n'avez pas pu remplir votre demande, vous devriez communiquer directement avec nous pour obtenir de l'aide.
      - J'ai postulé par erreur au poste de chargé clientèle sur site, alors que je souhaite travailler à domicile.
      - Pour toute question relative au changement de candidature, merci de nous contacter par e- mail.
      - Comment puis-je postuler ? Serait-il possible de présenter une nouvelle candidature?
      - Vous pouvez envoyer votre candidature à l'adresse mor-hvh@amazon.com, un chargé de recrutement prendra contact avec vous par e-mail pour vous indiquez les étapes à suivre.
        Toutes nos offres d'emploi actuelles peuvent être consultées sur amazon.force.com.
      - Quel est le statut de ma candidature?
      - "Vous pouvez vérifier l'état de votre candidature en suivant ces étapes.
        
        1. Connectez-vous à votre compte candidat sur amazon.force.com
        2. Cliquez sur l'icône de menu dans le coin supérieur droit
        3. Cliquez sur "Emplois auxquels j'ai postulé" dans le menu déroulant
        
        Vous pouvez y voir le statut des offres d'emploi que vous avez demandées. Vous serez avisé par courriel de toute mise à jour relative à votre demande.
        
        Pour vous assurer de recevoir nos courriels, ajoutez les adresses de courriel ci-dessous à votre carnet d'adresses. recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com applicationhelp@amazon.com applicationhelp@amazon.com applicationhelp@amazon.com
        
        *Veuillez noter que ces courriels n'acceptent PAS les messages entrants. Tout courriel envoyé à ces adresses ne recevra pas de réponse."
      - Pourquoi ma candidature a-t-elle été rejetée?
      - Il y a plusieurs raisons pour lesquelles une candidature est rejetée. Nous ne pouvons fournir de détails sur les raisons pour lesquelles une demande a été rejetée. Si vous êtes toujours intéressé, vous pouvez postuler à nouveau pour les postes pour lesquels vous êtes qualifié sur amazon.force.com.
      - J'ai accidentellement répondu "Non" à une question et je n'ai pas pu terminer ma candidature
      - Si vous avez accidentellement répondu "Non" à une question et que vous n'avez pas pu remplir votre demande, vous devriez communiquer directement avec nous pour obtenir de l'aide.
      - Pourquoi ma candidature a-t-elle été retirée?
      - "Il y a une variété de raisons pour lesquelles une demande est retirée, ce sont quelques-unes des raisons les plus courantes:
        
        - La demande est incomplète
        
        - Le candidat n'a pris aucune mesure, comme prendre un rendez-vous ou fournir les renseignements demandés.
        
        - Le candidat n'est pas arrivé à un rendez-vous prévu
        
        Si vous êtes toujours intéressé, vous pouvez postuler pour des postes vacants sur amazon.force.com."
      - Je souhaite retirer ma candidature
      - Vous pouvez retirer votre demande en suivant ces étapes.
        
        1. Connectez-vous à votre compte sur amazon.force.com
        Sur le côté gauche de la page, vous verrez les messages que vous avez demandés
        
        2. Cliquez sur le lien "Supprimer" pour retirer votre candidature de la liste d'admissibilité.
      - La page d'évaluation ne se chargera pas
      - Une nouvelle fenêtre doit s'ouvrir pour passer l'évaluation, veuillez vous assuré que vous n'avez pas bloquer les fenêtres publicitaires, Internet Explorer ou Firefox sont les meilleurs navigateurs Web à utiliser pour compléter votre candidature. Veuillez vous assurer que les bloqueurs de fenêtres publicitaires ont été désactivés. Cliquez sur les liens ci-dessous pour voir comment désactiver un bloqueur de fenêtres publicitaires pour différents périphériques.
        
        1) Périphériques Windows utilisant Internet Explorer: Ouvrez Internet Explorer, sélectionnez le bouton Outils, puis sélectionnez Options Internet. Dans l'onglet Confidentialité, sous Bloqueur de fenêtres contextuelles, cochez ou décochez la case Activer le bloqueur de fenêtres contextuelles, puis sélectionnez OK.
        
        2) Périphériques Windows utilisant Firefox: Ouvrez Firefox, sélectionnez le menu dans le coin gauche de la fenêtre Sélectionnez Options, cliquez sur Contenu Pour désactiver toutes les fenêtres pop-up, décochez la case'Bloquer les fenêtres pop-up' Cliquez Ok
        
        3) Appareils Apple utilisant Safari: Paramètres de lancement. Appuyez sur Safari. Sous la section Général, cliquez sur le bouton situé à côté de Bloquer les fenêtres pop-up pour activer ou désactiver le bloqueur de fenêtres pop-up. Une bascule verte indique un bloqueur de fenêtres publicitaires activé.
        
        4) Appareils Apple utilisant Chrome: Sur votre ordinateur, ouvrez Chrome. En haut à droite, cliquez sur l'icône que vous voyez: Menu ou plus. Cliquez sur Paramètres. En bas, cliquez sur Afficher les paramètres avancés. Sous "Confidentialité", cliquez sur Paramètres du contenu. Sous "Pop-ups et redirections", sélectionnez l'option: Autorisé, Autorisez tous les sites à afficher des fenêtres pop-up
        
        5) Appareils Android utilisant Chrome: En haut à droite, cliquez sur l'icône que vous voyez : Menu ou plus. Cliquez sur Paramètres. En bas, cliquez sur Afficher les paramètres avancés. Sous "Confidentialité", cliquez sur Paramètres de contenu. Sous "Pop-ups", sélectionnez une option: Ne permettez à aucun site d'afficher des pop-ups (recommandé) Permettez à tous les sites d'afficher des pop-ups".
      - J'ai reçu une erreur concernant le fait de laisser les questions en blanc
      - Pour réussir l'évaluation, il faut répondre à toutes les questions. Les réponses manquantes aux questions seront portées à votre attention lorsque vous tenterez de soumettre l'évaluation. Si vous recevez un message d'erreur indiquant que vous avez laissé des réponses manquantes, veuillez cliquer sur le numéro de page sous le message d'erreur. Vous serez amené à la page de l'évaluation où une réponse est manquante. Une fois que vous avez sélectionné une réponse pour chaque question, vous pouvez sélectionner "Retour à la page d'erreur" pour corriger toute erreur supplémentaire et soumettre l'évaluation.
      - Est-ce que je peux travailler à temps partiel?
      - L'ensemble de nos offres d'emploi sont consultable directement sur amazon.force.com.
    - Ma vérification des antécédents
      - La fiche anthropométrique
      - L’original de votre fiche anthropométrique doit être déposé lors de la remise du dossier complet, nous n'acceptons pas de copie.
    - Mon offre d'emploi
      - Quel est le salaire net mensuel pour le travail à domicile?
      - Avant votre intégration, vous recevrez un e-mail de notre service contenant toutes les informations nécessaires à propos de votre offre d'emploi, nous vous invitons à consulter votre boite de réception régulièrement.
      - Quel est le statut de mon offre d'emploi?
      - Vous pouvez vérifier l'état de votre candidature en vous connectant à votre compte candidat sur amazon.force.com. Votre (vos) candidature(s) et votre statut se trouvent sur le côté gauche de la page, ou sous l'option" Emplois pour lesquels j'ai postulé" dans le menu dans le coin supérieur droit.
      - Comment et quand vais-je recevoir mon contrat?
      - Le contrat de travail vous sera envoyé par e-mail 2-3 jours avant la date d'intégration.
      - Combien de jours/heures par semaine suis-je censé travailler ?
      - En général, les associés du service à la clientèle travailleront 5 jours par semaine pour un total de 44 heures. Conformément à la législation du travail au Maroc, les travailleurs auront un jour et demi de travail effectif par mois de service.
    - Jour d'initiation / formation
      - Comment puis-je joindre les documents demandés dans mon profil?
      - "Connectez-vous à Amazon.force.com avec votre nom d'utilisateur et votre mot de passe.
        2. Cliquez sur le coin supérieur droit où il est écrit "Menu".
        3. Cliquez sur l'option "Mes informations personnelles".
        4. Cliquez ensuite sur le côté droit dans "Modifier les pièces jointes".
        5. Cliquez ensuite sur "Parcourir", recherchez le document que vous souhaitez télécharger et cliquez ensuite sur "Télécharger".
        Il est nécessaire d'apporter l'original des documents avant votre jour d'intégration, afin que votre dossier soit complet.
      - Est-ce que je peux bénéficier d'un service de transport?
      - Toutes les instructions concernant le transport et les autres avantages ont été envoyées par email, nous vous invitons à consulter votre boite de réception.
    - Mes documents
      - Où dois-je me présenter le jour de la formation
      - Vous recevrez un e-mail avant votre intégration contenant tous les détails nécessaires pour votre journée d'intégration, si vous souhaitez plus d'informations, merci de nous envoyer un email.
      - Je n'ai pas reçu d'instructions sur la façon de remplir les documents relatifs à ma candidature
      - Vous recevrez une invitation avant votre date de début pour remplir les documents requis. L'e-mail proviendra de cette adresse e-mail: MyDocs-noreply@onbaseonline.com. Nous vous suggérons d'ajouter cette adresse électronique à votre carnet d'adresses et de vérifier vos dossiers de pourriels pour vous assurer que vous recevez le courriel.
      - Les documents de mon dossier sont-ils complets?
      - Vous pouvez confirmer que vos documents sont complets en vous connectant à votre portail MyDocs ici https://amazon.onbaseonline.com. Dans la partie gauche de la page, vous verrez la section "Lisez et acceptez vos documents". Si vous voyez, "Vous n'avez pas de documents à signer en ce moment", alors vos documents ont été soumis avec succès! Si vous ne voyez pas ce message, veuillez consulter et accepter tout document supplémentaire. Si c'est la première fois que vous accédez à MyDocs, cliquez sur le lien Mot de passe oublié pour réinitialiser votre mot de passe.
      - Je reçois une erreur lorsque j'essaie de charger les documents
      - Nous vous recommandons d'utiliser Internet Explorer ou Firefox comme navigateur Internet pour accéder à MyDocs. De plus, veuillez signer vos documents sur un ordinateur plutôt qu'à partir d'un appareil mobile (téléphone intelligent ou tablette).
    - Autres questions
      - Comment puis-je me connecter au?
      - Vous pouvez accéder à votre portail MyDocs en cliquant ici - https://amazon.onbaseonline.com/. Vous ne pourrez pas vous connecter tant que vous n'aurez pas reçu l'invitation par courriel à accéder à MyDocs. Veuillez ne pas essayer de vous connecter avant d'avoir reçu cet e-mail. Si vous accédez pour la première fois à MyDocs, cliquez sur le lien "Mot de passe oublié" pour réinitialiser votre mot de passe.
      - Autres questions
      - Si vous avez d'autres questions, contactez-nous par e-mail.
Italia
- Italiano (Italian)
  - Servizio clienti
    - Il mio account
      - Ho bisogno di resettare la password del mio account
      - Devi aggiungere applicationhelp@amazon.com alla tua rubrica in modo da essere sicuro/a di ricevere la nostra mail per resettare la password.
        
        Procedi in questo modo e poi prova a resettare la password seguendo questi passaggi:
        
        1. Vai al tuo account su https://amazon.force.com/
        2. Clicca su 'Hai dimenticato la password?'
        3. Inserisci l'indirizzo email che hai usato quando hai creato il tuo account. Se non hai ancora creato un account, lo puoi fare su https://amazon.force.com/ cliccando su "Registrati qui".
        4. Clicca su 'Continua'
        
        Riceverai una email dall'indirizzo applicationhelp@amazon.com con un link per resettare la tua password!
        
        Controlla la casella di posta e quella di spam. In alcuni casi può volerci fino ad un'ora prima che arrivi la mail.
        
        Devi aggiungere applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com alla tua rubrica per assicurarti di ricevere le nostre emails.
      - Mi è stato chiesto di fornire uno username per resettare la mia password
      - Questo significa che il link per resettare la password non è più funzionante. Resetta nuovamente la password per ricevere un nuovo link.
        
        Puoi resettare la password seguendo questi passaggi:
        1. Vai al tuo account su https://amazon.force.com/
        2. Clicca su 'Hai dimenticato la password?'
        3. Inserisci l'indirizzo email che hai usato quando hai creato il tuo account.
        4. Clicca su Continua; Riceverai una email con un link per resettare la tua password!
        
        Controlla la casella di posta e quella di spam. In alcuni casi può volerci fino ad un'ora prima che arrivi la mail.
        
        Devi aggiungere applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com alla tua rubrica per assicurarti di ricevere le nostre emails.
      - Il mio indirizzo email è già presente a sistema
      - Hai già un account nel nostro sistema!
        
        Puoi resettare la password seguendo questi passaggi:
        1. Vai al tuo account su https://amazon.force.com/
        2. Clicca su 'Hai dimenticato la password?'
        3. Inserisci l'indirizzo email che hai usato quando hai creato il tuo account.
        4. Clicca su Continua
        
        Riceverai una email con un link per resettare la tua password!
        
        Controlla la casella di posta e quella di spam. In alcuni casi può volerci fino ad un'ora prima che arrivi la mail.
        
        Devi aggiungere applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com alla tua rubrica per assicurarti di ricevere le nostre emails.
      - Ho bisogno di confermare o modificare le informazioni sul mio profilo
      - Puoi confermare o modificare le informazioni contenute nel tuo account seguendo questi passaggi:
        
        1. Effettua l'accesso al tuo account su amazon.force.com
        2. Clicca su 'Modifica' accanto a 'Le mie informazioni personali'
        
        Verrai indirizzato/a verso la pagina Modifica profilo, dove potrai modificare le informazioni. Se effettui qualche modifica, assicurati di cliccare "Salva".
        
        Se l'informazione che vuoi modificare non è disponibile,contattaci.
    - La mia applicazione
      - Quali sono i requisiti minimi per questa posizione?
      - Per candidarsi per le posizioni disponibili nell'area Customer Service, devi essere in possesso dei seguenti requisiti minimi:
        1. Avere più di 18 anni
        2. Diploma di scuola superiore o titolo equivalente (terminato e certificato)
        3. Parlare correttamente almeno una delle seguenti lingue: Italiano, Inglese.
        4. Superare con successo il nostro test virtuale che puoi fare online su amazon.force.com
      - Come posso candidarmi? Posso ricandidarmi?
      - Candidati qui! Amazon.force.com utilizza dei filtri per farti individuare le posizioni disponibili nel tuo paese.
        
        Per completare la candidatura ed il test devi procedere da un computer usando, preferibilmente, Mozilla Firefox come motore di ricerca. Ti occorrono delle cuffie ed una connessione stabile ad internet. Cerca di essere in un posto silenzioso senza interruzioni.
        Se hai già mandato la candidatura, effettua l'accesso al tuo account su amazon.force.com.
      - Posso candidarmi di persona o mandare il mio curriculum?
      - Non è necessario mandare il curriculum. Per essere presi in considerazione per qualsiasi posizione, è necessario completare la procedura online.
        Tutte le tue attuali opportunità di lavoro sono disponibili su amazon.force.com.
      - Che tipo di documentazione mi verrà richiesta?
      - La documentazione che ti viene richiesta è necessaria per proseguire nel processo di selezione, es. Consent Form, ed ai fini preassuntivi. Ti chiediamo di verificare periodicamente la tua casella di posta.
      - Quale è lo status della mia candidatura?
      - Puoi controllare lo status della tua candidatura seguendo questi passaggi:
        
        1. Effettua l'accesso al tuo account su amazon.force.com
        2. Clicca sull'icona del menu nella parte in alto a destra
        3. Clicca su "Posizioni per le quali mi sono candidato/a" nel menu a cascata
        
        Lì puoi vedere lo status delle posizioni per le quali hai espresso interesse. Riceverai una notifica via email su qualsiasi aggiornamento relativo alla tua candidatura.
        
        Per essere sicuro/a di ricevere le nostre emails, aggiungi alla tua rubrica gli indirizzi email indicati sotto: recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com applicationhelp@amazon.com
        
        *Nota bene: queste emails non possono ricevere messaggi. Qualsiasi mail inviata a ciascuno di questi indirizzi non riceverà una risposta.
      - Come verrò informato sui passaggi successivi della mia candidatura?
      - L'avanzamento negli step successivi della tua candidatura ti verrà comunicato esclusivamente via mail. Ti chiediamo di verificare periodicamente la tua casella di posta.
      - Perché la mia candidatura è stata rigettata?
      - Ci sono molteplici ragioni per le quali una candidatura viene rigettata. Noi non possiamo fornire ulteriori dettagli in merito. Se sei ancora interessato/a, puoi ricandidarti per le posizioni per le quali possiedi i requisiti su amazon.force.com.
      - Per errore ho risposto "No" ad una domanda e non ho potuto completare la mia candidatura.
      - Se per errore hai risposto 'No' ad una domanda e non hai potuto completare la tua candidatura, dovresti contattarci direttamente per un supporto.
      - Perché la mia candidatura risulta ritirata?
      - Ci sono molteplici ragioni per le quali una candidatura viene ritirata; quelle che seguono sono alcune delle ragioni più comuni:
        
        - La candidatura è incompleta;
        
        - Il candidato non ha intrapreso alcuna azione, come ad esempio fissare un appuntamento o inserire le informazioni richieste;
        
        - Il candidato non si è presentato all'appuntamento.
        
        Se sei ancora interessato/a, puoi ricandidarti per posizioni disponibili su amazon.force.com.
      - Mi piacerebbe ritirare le mia candidatura
      - Puoi ritirare la tua candidatura seguendo questi passaggi:
        
        1. Effettuare l'accesso al tuo account su amazon.force.com
        Sulla sinistra della pagina vedrai i posts che hai richiesto.
        
        2. Clicca sul link 'Rimuovi' per ritirare la tua candidatura
      - La pagina dell'assessment non carica
      - L'assessment apre una nuova finestra perciò assicurati che siano disabilitati i pop-up. Internet Explorer o Firefox sono i browsers migliori per completare la candidatura. Clicca sui links sotto per vedere come disabilitare un popup su diversi dispositivi.
        
        1) Dispositivi Windows che usano Internet Explorer: Apri Internet Explorer, seleziona Strumenti e poi seleziona le opzioni Internet. Sulla scheda Privacy, sotto il Pop-up, seleziona o rimuovi l'accensione dei Pop Up e poi seleziona OK.
        
        2) Dispositivi Windows che usano Firefox: Apri Firefox, seleziona il menu in basso a sinistra nella finestra delle Opzioni, clicca Contenuto per disabilitare tutti i pop-ups, togli il flag dalla finestra del blocco Pop-Up di Windows e clicca Ok.
        
        3) Dispositivi Apple che usano Safari: Impostazioni di Avvio. Safari. Sotto la sezione Generale, clicca il tasto Attiva/Disattiva accanto al blocco dei Pop-ups per attivare o disattivarne il blocco. Un tasto verde indicherà il pop-up abilitato.
        
        4) Dispositivi Apple che usano Chrome: Apri Chrome sul tuo computer. In alto a destra, clicca l'icona che vedi: Menu o Altro . Clicca Impostazioni. In basso, clicca Mostra Impostazioni avanzate. Sotto "Privacy," clicca Impostazioni. Sotto "Pop-ups," seleziona un'opzione: Non consentire a nessun sito di mostrare pop-ups (opzione consigliata) - Consentire a tutti i siti di mostrare pop-ups.
        
        5) Dispositivi Android che usano Chrome: In alto a destra, clicca l'icona che vedi: Menu o Altro. Clicca Impostazioni. In basso, clicca Mostra Impostazioni avanzate. Sotto "Privacy," clicca Impostazioni. Sotto "Pop-ups," seleziona un'opzione: Non consentire a nessun sito di mostrare pop-ups (opzione consigliata) - Consentire a tutti i siti di mostrare pop-ups.
      - Mi è stato segnalato un errore perché ho lasciato delle domande in bianco
      - Al fine di superare l'assessment, occorre rispondere a tutte le domande. Le domande alle quali non hai dato risposta verranno richiamate alla tua attenzione quando proverai a concludere l'assessment. Se ricevi un messaggio di errore che ti indica le domande lasciate in bianco, per favore clicca sul numero della pagina sotto al messaggio di errore. Verrai reindirizzato/a alla pagina dell'assessment dove hai lasciato la domanda in bianco. Dopo aver selezionato una risposta per ogni domanda, puoi selezionare 'Ritorna alla pagina di errore' per correggere qualche ulteriore errore e concludere l'assessment.
      - Ho bisogno di confermare la mia scelta
      - Per ulteriori informazioni sulla turnistica ed i dettagli dell'offerta contattaci.
    - La verifica del mio Background
      - La verifica del mio Background
      - Per cominciare la verifica del tuo Background, riceverai una mail dal nostro provider Accurate con la spiegazione dei passaggi da seguire e delle informazioni necessarie per completare la procedura. E' importante che porti a termine prontamente queste azioni poichè il processo può concludersi se non completato in tempo.
        Per contattare direttamente il nostro provider, puoi mandare una mail a: customer_service@accuratebackground.com
    - La mia Offerta di lavoro
      - Quale è lo status della mia offerta di lavoro?
      - Puoi controllare lo status della tua offerta di lavoro effettuando l'accesso al tuo account su amazon.force.com. La tua candidatura(e) e il suo status si troveranno alla sinistra della pagina o sotto la sezione "Le posizioni per le quali mi sono candidato/a" nella parte in alto a destra del menu.
      - Mi è stato assegnato un turno ma ho bisogno di fare un cambio.
      - Per richiedere un cambio turno, contattaci almeno due settimane prima del tuo primo giorno di lavoro; un recruiter ti indicherà se c'è la possibilità di fare un cambio. Le richieste di cambi non verranno accettate a ridosso della data di inizio.
      - Come/Quando riceverò il mio contratto?
      - Il contratto ti verrà inviato via email 2-3 giorni prima della data di inizio.
      - Quanti giorni/ore a settimana devo lavorare?
      - Un recruiter ti fornirà i dettagli. In generale, l'addetto al customer service lavora 5 giorni a settimana per un totale di 40 ore, su turni. Nel rispetto della normativa italiana, i lavoratori hanno diritto a due giorni di riposo settimanale e non devono superare le 48 ore nell'arco della stessa settimana lavorativa.
      - Come posso allegare i documenti richiesti nel mio profilo?
      - 1. Effettua l'accesso su Amazon.force.com con il tuo username e password
        2. Clicca in alto a destra dove dice "Menu"
        3. Clicca sull'opzione "Le mie informazioni personali"
        4. Poi clicca sulla destra su "Modifica allegati"
        5. Poi clicca su "Browse", cerca il documento che vuoi caricare e poi clicca su "Carica"
    - Il mio Primo giorno
      - Dove devo presentarmi il mio Primo giorno di lavoro?
      - Il tuo recruiter ti indicherà a quale delle strutture Amazon devi presentarti nel tuo primo giorno di lavoro! Puoi trovare l'esatta collocazione al seguente link: http://www.amazonjobs.cr/#campus
      - Che altri servizi troverò in Amazon?
      - Durante il tuo primo giorno di lavoro in Amazon troverai:
        
        Una caffetteria: dove comprare il pranzo o degli snacks.
        Parcheggio: Per usarlo devi ottenere una targhetta dalla reception.
        Frigorifero e microonde: se vuoi portarti il cibo da casa.
        Armadietti: per sicurezza, dovrai portare un tuo lucchetto
        Trasporti gratuiti: il primo giorno il tuo coach ti dirà cosa fare per usufruire di questo servizio.
    - Il mio documento di lavoro online
      - Non ho ricevuto istruzioni su come completare la documentazione contrattuale
      - Riceverai un invito prima del tuo giorno di inizio per completare la necessaria documentazione contrattuale. L'email arriverà da questo indirizzo: MyDocs-noreply@onbaseonline.com. Suggeriamo di aggiungerlo alla tua rubrica e controllare la tua casella di posta spam/cestino e assicurarti di ricevere la email.
      - La mia documentazione contrattuale è completa?
      - Puoi confermare che i tuoi documenti sono completi firmando all'interno del tuo portale MyDocs qui https://amazon.onbaseonline.com. Nella parte sinistra della pagina vedrai la sezione 'Leggi e Accetta la tua documentazione'. Se vedi "Non hai documenti da firmare al momento", significa che i tuoi documenti sono stati caricati con successo! Se non vedi questo messaggio, cortesemente rivedi e accetta ogni ulteriore documento. Se questa è la prima volta che fai l'accesso su MyDocs, clicca sul link Password Dimenticata per resettare la tua password.
      - Si verifica un errore quando provo a completare la documentazione
      - Consigliamo di usare sia Internet Explorer che Firefox come browser internet quando effettui l'accesso su MyDocs. In aggiunta, per cortesia firma la tua documentazione su un computer piuttosto che su un dispositivo mobile (smartphone o tablet).
      - Come effettuo l'accesso?
      - Puoi effettuare l'accesso sul portale MyDocs cliccando qui - https://amazon.onbaseonline.com/. Non potrai effettuare l'accesso finchè non avrai ricevuto la mail con l'invito ad accedere a MyDocs. Cortesemente non provare a effettuare l'accesso finchè non avrai ricevuto la mail. Se questa è la prima volta che fai l'accesso su MyDocs, clicca sul link Password Dimenticata per resettare la tua password.
    - Altre domande?
      - Altre domande?
      - Se hai altre domande contattaci via email.
  - Servizio clienti virtuale
    - Il mio account
      - Ho bisogno di resettare la password del mio account
      - Devi aggiungere applicationhelp@amazon.com alla tua rubrica in modo da essere sicuro/a di ricevere la nostra mail per resettare la password.
        
        Procedi in questo modo e poi prova a resettare la password seguendo questi passaggi:
        
        1. Vai al tuo account su https://amazon.force.com/
        2. Clicca su 'Hai dimenticato la password?'
        3. Inserisci l'indirizzo email che hai usato quando hai creato il tuo account. Se non hai ancora creato un account, lo puoi fare su https://amazon.force.com/ cliccando su "Registrati qui".
        4. Clicca su 'Continua'
        
        Riceverai una email dall'indirizzo applicationhelp@amazon.com con un link per resettare la tua password!
        
        Controlla la casella di posta e quella di spam. In alcuni casi può volerci fino ad un'ora prima che arrivi la mail.
        
        Devi aggiungere applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com alla tua rubrica per assicurarti di ricevere le nostre emails.
      - Mi è stato chiesto di fornire uno username per resettare la mia password
      - Questo significa che il link per resettare la password non è più funzionante. Resetta nuovamente la password per ricevere un nuovo link.
        
        Puoi resettare la password seguendo questi passaggi:
        1. Vai al tuo account su https://amazon.force.com/
        2. Clicca su 'Hai dimenticato la password?'
        3. Inserisci l'indirizzo email che hai usato quando hai creato il tuo account.
        4. Clicca su Continua; Riceverai una email con un link per resettare la tua password!
        
        Controlla la casella di posta e quella di spam. In alcuni casi può volerci fino ad un'ora prima che arrivi la mail.
        
        Devi aggiungere applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com alla tua rubrica per assicurarti di ricevere le nostre emails.
      - Il mio indirizzo email è già presente a sistema
      - Hai già un account nel nostro sistema!
        
        Puoi resettare la password seguendo questi passaggi:
        1. Vai al tuo account su https://amazon.force.com/
        2. Clicca su 'Hai dimenticato la password?'
        3. Inserisci l'indirizzo email che hai usato quando hai creato il tuo account.
        4. Clicca su Continua
        
        Riceverai una email con un link per resettare la tua password!
        
        Controlla la casella di posta e quella di spam. In alcuni casi può volerci fino ad un'ora prima che arrivi la mail.
        
        Devi aggiungere applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com alla tua rubrica per assicurarti di ricevere le nostre emails.
      - Ho bisogno di confermare o modificare le informazioni sul mio profilo
      - Puoi confermare o modificare le informazioni contenute nel tuo account seguendo questi passaggi:
        
        1. Effettua l'accesso al tuo account su amazon.force.com
        2. Clicca su 'Modifica' accanto a 'Le mie informazioni personali'
        
        Verrai indirizzato verso la pagina Modifica profilo, dove potrai modificare le informazioni. Se effettui qualche modifica, assicurati di cliccare "Salva".
        
        Se l'informazione che vuoi modificare non è disponibile,contattaci.
    - La mia candidatura
      - Quali sono i requisiti per candidarsi per la posizione di Virtual Customer Service?
      - Per candidarti per la posizione nell'area Virtual Customer Service, devi possedere i seguenti requisiti minimi:
        1. Avere più di 18 anni
        2. Diploma di scuola superiore o titolo equivalente (terminato e certificato)
        3. Parlare correttamente almeno una delle seguenti lingue: Italiano, Inglese.
        4. Avere/Predisporre una connessione internet via cavo da 20Mbps
        5. Avere/Disporre di un impianto elettrico con messa a terra in linea con la normativa vigente in Italia.
        6. Superare con successo il nostro test virtuale che puoi fare online su amazon.force.com.
      - Come posso candidarmi? Posso ricandidarmi?
      - Candidati qui! Amazon.force.com utilizza dei filtri per farti individuare le posizioni disponibili nel tuo paese.
        
        Per completare la candidatura e il test devi procedere da un computer usando, preferibilmente, Mozilla Firefox come motore di ricerca. Ti occorrono delle cuffie ed una connessione stabile ad internet. Cerca di essere in un posto silenzioso senza interruzioni.
        Se hai già mandato la candidatura, effettua l'accesso al tuo account su amazon.force.com.
      - Posso candidarmi di persona o mandare il mio curriculum?
      - Non è necessario mandare il curriculum. Per essere presi in considerazione per qualsiasi posizione, è necessario completare la procedura online.
        Tutte le tue attuali opportunità di lavoro sono disponibili su amazon.force.com.
      - Quale è lo status della mia candidatura?
      - Puoi controllare lo status della tua candidatura seguendo questi passaggi:
        
        1. Effettua l'accesso al tuo account su amazon.force.com
        2. Clicca sull'icona del menu nella parte in alto a destra
        3. Clicca su "Posizioni per le quali mi sono candidato/a" nel menu a cascata
        
        Lì puoi vedere lo status delle posizioni per le quali hai espresso interesse. Riceverai una notifica via email su qualsiasi aggiornamento relativo alla tua candidatura.
        
        Per essere sicuro/a di ricevere le nostre emails, aggiungi alla tua rubrica gli indirizzi email indicati sotto: recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com applicationhelp@amazon.com
        
        *Nota bene: queste emails non possono ricevere messaggi. Qualsiasi mail inviata a ciascuno di questi indirizzi non riceverà una risposta.
      - Perché la mia candidatura è stata rigettata?
      - Ci sono molteplici ragioni per le quali una candidatura viene rigettata. Noi non possiamo fornire ulteriori dettagli in merito. Se sei ancora interessato/a, puoi ricandidarti per le posizioni per le quali possiedi i requisiti su amazon.force.com.
      - Per errore ho risposto "No" ad una domanda e non ho potuto completare la mia candidatura.
      - Se per errore hai risposto 'No' ad una domanda e non hai potuto completare la tua candidatura, dovresti contattarci direttamente per un supporto.
      - Perché la mia candidatura risulta ritirata?
      - Ci sono molteplici ragioni per le quali una candidatura viene ritirata; quelle che seguono sono alcune delle ragioni più comuni:
        
        - La candidatura è incompleta;
        
        - Il candidato non ha intrapreso alcuna azione, come ad esempio fissare un appuntamento o inserire le informazioni richieste;
        
        - Il candidato non si è presentato all'appuntamento.
        
        Se sei ancora interessato/a, puoi ricandidarti per posizioni disponibili su amazon.force.com.
      - Mi piacerebbe ritirare le mia candidatura
      - Puoi ritirare la tua candidatura seguendo questi passaggi:
        
        1. Effettuare l'accesso al tuo account su amazon.force.com
        Sulla sinistra della pagina vedrai i posts che hai richiesto.
        
        2. Clicca sul link 'Rimuovi' per ritirare la tua candidatura
      - La pagina dell'assessment non carica
      - L'assessment apre una nuova finestra perciò assicurati che siano disabilitati i pop-up. Internet Explorer o Firefox sono i browsers migliori per completare la candidatura. Clicca sui links sotto per vedere come disabilitare un popup su diversi dispositivi.
        
        1) Dispositivi Windows che usano Internet Explorer: Apri Internet Explorer, seleziona Strumenti e poi seleziona le opzioni Internet. Sulla scheda Privacy, sotto il Pop-up, seleziona o rimuovi l'accensione dei Pop Up e poi seleziona OK.
        
        2) Dispositivi Windows che usano Firefox: Apri Firefox, seleziona il menu in basso a sinistra nella finestra delle Opzioni, clicca Contenuto per disabilitare tutti i pop-ups, togli il flag dalla finestra del blocco Pop-Up di Windows e clicca Ok.
        
        3) Dispositivi Apple che usano Safari: Impostazioni di Avvio. Safari. Sotto la sezione Generale, clicca il tasto Attiva/Disattiva accanto al blocco dei Pop-ups per attivare o disattivare il blocco dei pop-up. Un tasto verde indicherà il pop-up abilitato.
        
        4) Dispositivi Apple che usano Chrome: Apri Chrome sul tuo computer. In alto a destra, clicca l'icona che vedi: Menu o Altro . Clicca Impostazioni. In basso, clicca Mostra Impostazioni avanzate. Sotto "Privacy," clicca Impostazioni. Sotto "Pop-ups," seleziona un'opzione: Non consentire a nessun sito di mostrare pop-ups (opzione consigliata) - Consentire a tutti i siti di mostrare pop-ups.
        
        5) Dispositivi Android che usano Chrome: In alto a destra, clicca l'icona che vedi: Menu o Altro. Clicca Impostazioni. In basso, clicca Mostra Impostazioni avanzate. Sotto "Privacy," clicca Impostazioni. Sotto "Pop-ups," seleziona un'opzione: Non consentire a nessun sito di mostrare pop-ups (opzione consigliata) - Consentire a tutti i siti di mostrare pop-ups.
      - Mi è stato segnalato un errore perché ho lasciato delle domande in bianco
      - Al fine di superare l'assessment, occorre rispondere a tutte le domande. Le domande alle quali non hai dato risposta verranno richiamate alla tua attenzione quando proverai a concludere l'assessment. Se ricevi un messaggio di errore che ti indica le domande lasciate in bianco, per favore clicca sul numero della pagina sotto al messaggio di errore. Verrai reindirizzato/a alla pagina dell'assessment dove hai lasciato la domanda in bianco. Dopo aver selezionato una risposta per ogni domanda, puoi selezionare 'Ritorna alla pagina di errore' per correggere qualche ulteriore errore e concludere l'assessment.
      - Ho bisogno di confermare la mia scelta
      - Per un consulto sui programmi e i dettagli dell'offerta contattaci.
    - La verifica del mio Background
      - La verifica del mio Background
      - Per cominciare la verifica del tuo Background, riceverai una mail dal nostro provider Accurate con la spiegazione dei passaggi da seguire e delle informazioni necessarie per completare la procedura. E' importante che porti a termine prontamente queste azioni poichè il processo può venir meno se non completato in tempo.
        Per contattare direttamente il nostro provider, puoi mandare una mail a: customer_service@accuratebackground.com
    - La mia Offerta di lavoro
      - Quale è lo status della mia offerta di lavoro?
      - Puoi controllare lo status della tua offerta di lavoro effettuando l'accesso al tuo account su amazon.force.com. La tua candidatura(e) e il suo status si troveranno alla sinistra della pagina o sotto la sezione "Le posizioni per le quali mi sono candidato/a" nella parte in alto a destra del menu.
      - Mi è stato assegnato un turno ma ho bisogno di fare un cambio.
      - Per richiedere un cambio turno, contattaci almeno due settimane prima del tuo primo giorno di lavoro; un recruiter ti indicherà se c'è la possibilità di fare un cambio. Le richieste di cambi non verranno accettate a ridosso della data di inizio.
      - Quando riceverò il mio contratto?
      - Il contratto ti verrà inviato via email 2-3 giorni prima della data di inizio.
      - Quando riceverò la mia attrezzatura?
      - Una volta firmato il tuo contratto digitale, l'attrezzatura verrà spedita all'indirizzo fornito durante la settimana precedente la data di inizio. Se nella tua zona non vengono effettuate le consegne, l'attrezzatura verrà spedita al più vicino ufficio postale.
      - Quanti giorni/ore a settimana devo lavorare?
      - Un recruiter ti fornirà i dettagli. In generale, l'addetto al customer service lavora 6 giorni a settimana per un totale di 40 ore, su turni. Nel rispetto della normativa italiana, i lavoratori hanno diritto ad un giorno di riposo settimanale e non devono superare le 48 ore nell'arco della stessa settimana lavorativa.
      - Come posso allegare i documenti richiesti nel mio profilo?
      - 1. Effettua l'accesso su Amazon.force.com con il tuo username e password
        2. Clicca in alto a destra dove dice "Menu"
        3. Clicca sull'opzione "Le mie informazioni personali"
        4. Poi clicca sulla destra su "Modifica allegati"
        5. Poi clicca su "Browse", cerca il documento che vuoi caricare e poi clicca su "Carica"
    - Il mio Primo giorno
      - Chi posso contattare se ho difficoltà a connettermi ad Amazon?
      - Per favore chiama direttamente dalla tua linea telefonica al nostro VOTS (Virtual Operations Supporto Tecnico); ti daranno l'assistenza di cui necessiti.
        Telefono: 08000150705
    - Il mio documento di lavoro online
      - Non ho ricevuto istruzioni su come completare la documentazione contrattuale
      - Riceverai un invito prima del tuo giorno di inizio per completare la necessaria documentazione contrattuale. L'email arriverà da questo indirizzo: MyDocs-noreply@onbaseonline.com. Suggeriamo di aggiungerlo alla tua rubrica e controllare la tua casella di posta spam/cestino e assicurarti di ricevere la email.
      - La mia documentazione contrattuale è completa?
      - Puoi confermare che i tuoi documenti sono completi firmando all'interno del tuo portale MyDocs qui https://amazon.onbaseonline.com. Nella parte sinistra della pagina vedrai la sezione 'Leggi e Accetta la tua documentazione'. Se vedi "Non hai documenti da firmare al momento", significa che i tuoi documenti sono stati caricati con successo! Se non vedi questo messaggio, cortesemente rivedi e accetta ogni ulteriore documento. Se questa è la prima volta che fai l'accesso su MyDocs, clicca sul link Password Dimenticata per resettare la tua password.
      - Si verifica un errore quando provo a completare la documentazione
      - Consigliamo di usare sia Internet Explorer che Firefox come browser internet quando effettui l'accesso su MyDocs. In aggiunta, per cortesia firma la tua documentazione su un computer piuttosto che su un dispositivo mobile (smartphone o tablet).
      - Come effettuo l'accesso?
      - Puoi effettuare l'accesso sul portale MyDocs cliccando qui - https://amazon.onbaseonline.com/. Non potrai effettuare l'accesso finchè non avrai ricevuto la mail con l'invito ad accedere a MyDocs. Cortesemente non provare a effettuare l'accesso finchè non avrai ricevuto la mail. Se questa è la prima volta che fai l'accesso su MyDocs, clicca sul link Password Dimenticata per resettare la tua password.
    - Altre domande?
      - Altre domande?
      - Se hai altre domande contattaci via email.
Republic of Ireland
- English
  - Customer Service
    - My Candidate Account
      - I need to reset my account password
      - You must add applicationhelp@amazon.com to your email address book to make sure you receive our password reset email.
        
        Do this and then try to reset your password by following these steps:
        
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on "Register here".
        4. Click on 'Continue'
        
        You will receive an email from applicationhelp@amazon.com with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I am being asked to provide a username in order to reset my password
      - This means that the password reset link has expired. Reset your password again to get a new link.
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address that you used when you created your candidate account
        4. Click Continue You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - My email address is already in the system
      - You already have a candidate account in our system!
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?' link
        3. Enter the email address that you used when you created your candidate account
        4. Click on 'Continue'
        
        You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I need to confirm or edit information on my profile
      - You can confirm or edit information in your account by following these steps:
        
        1. Log into your candidate account at amazon.force.com
        2. Click on 'Edit' next to 'My personal information'
        
        You will be directed to the Edit profile page, where you can edit the information in your profile. If you make any changes, be sure to click "Save".
        
        If the information you want to edit is not available, contact us.
    - My application
      - What are the basic requirements for this position?
      - To apply for positions available in the Customer Service area, you must meet the following basic requirements:
        1. Be over 18 years of age
        2. High school Diploma or equivalent (Complete and approved)
        3. Speak fluently at least one of the following languages: Spanish, English, Portuguese.
        4. Successfully approve our virtual testing process that you can take online from amazon.force.com.
      - How do I apply? Can I reapply?
      - Apply here! Amazon.force.com use the filters to locate the positions available in your country.
        
        To complete the application and tests you must do it from a Windows computer using, preferably, Mozilla Firefox as a search engine. You need to have a headset and a stable connection to the internet. Try to be in a quiet place without interruptions.
        
        If you have already applied, log in to your candidate account at amazon.force.com.
      - Can I apply in person or send my resume?
      - It is not necessary to send a resume To be considered for any of our positions, you must complete the application online.
        All of our current vacancies can be viewed at amazon.force.com.
      - What is the status of my application?
      - You can check the status of your application by following these steps.
        
        1. Log into your candidate account at amazon.force.com
        2. Click on the menu icon in the upper right corner
        3. Click on "Jobs to which I have applied" in the drop-down menu
        
        There, you can see the status of the jobs you have requested. You will be notified by email of any update related to your application.
        
        To make sure you receive our emails, add the email addresses below to your address book. recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com applicationhelp@amazon.com.
        
        *Please note: these emails do NOT accept incoming messages. Any email sent to these addresses will not receive a response.
      - How am I going to be informed about the next steps of my application?
      - Your application steps' progression will be communicated to you via e-mail. We recommend to regularly check your e-mail box.
      - Why was my application rejected?
      - There are a variety of reasons why an application is rejected. We can not provide details about why an application has been rejected. If you are still interested, you can reapply for the positions for which you qualify at amazon.force.com.
      - I accidentally answered "No" to a question and couldn't finish my application.
      - If you accidentally answered 'No' to a question and could not complete your application, you should contact us directly for help.
      - Why was my application withdrawn?
      - There are a variety of reasons why an application is removed, these are some of the most common reasons:
        
        - The application is incomplete
        
        - The candidate did not take any action, such as scheduling an appointment or completing the requested information
        
        - The candidate did not arrive at a scheduled appointment
        
        If you are still interested, you can reapply for available vacancies at amazon.force.com.
      - I would like to withdraw my application
      - You can withdraw your application by following these steps.
        
        1. Log into your account at amazon.force.com
        On the left side of the page, you will see the posts you have requested.
        
        2. Click on the 'Remove' link to remove your application from consideration.
      - The assessment page will not load
      - The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that popup blockers have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        
        1) Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button , and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
        
        2) Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click Ok.
        
        3) Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
        
        4) Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.
        
        5) Android Devices using Chrome: At the top right, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.
      - I received an error about leaving questions blank
      - In order to successfully complete the assessment, all questions must be answered. Missing answers to questions will be brought to your attention when you try to submit the assessment. If you are receiving an error message that you have left questions blank, please click on the page number below the error message. You will be taken to the page of the assessment where a question is blank. Once you have selected an answer for each question, you can select 'Return to Error Page' to correct any additional errors and submit the assessment.
      - Need to confirm my schedule selection
      - For consults about schedules and offer details contact us.
    - My Background Check
      - My Background Check
      - To begin your background check you will receive an email from our Accurate provider with the explanation of the steps to follow and the information you must provide to complete the process, you must complete these actions promptly as the process may expire if it is not completed on time.
        To contact our provider directly you can send an email to: customer_service@accuratebackground.com
    - My Job Offer
      - What is the status of my job offer?
      - You can check the status of your offer by logging into your candidate account at amazon.force.com. Your application (s) and status will be found on the left side of the page, or below the "Jobs I have applied to" option in the menu in the upper right corner.
      - I have been assigned a schedule but I need to request a change.
      - To request a change of schedule, contact us at least 2 weeks before starting work, a recruiter will indicate if there are options to make the change. Applications for change will not be accepted near the start date.
      - How/When will I receive my contract?
      - The work contract will be sent by email 2-3 days before the work start date.
      - How many days/hours a week am I scheduled to work?
      - A recruiter will offer you the respective work details, in general, the customer service associates will work 5 days a week for a total of 40 hours. In accordance with the labor legislation of Costa Rica, if required, workers will have a minimum of 1 day off every 6 days of work and must not exceed 48 hours in the same week of work.
      - How can I attach the documents requested in my profile?
      - 1. Log into Amazon.force.com with your username and password
        2. Click on the upper right corner where it says "Menu"
        3. Click on the "My personal information" option
        4. Then click on the right side in "Edit attachments"
        5. Then click on "Browse", search for the document you want to upload and then click on "Upload".
    - My Day 1
      - Where should I present myself on Day 1?
      - Your recruiter will indicate to which of the Amazon facilities your scheduled to attend on your first day!
      - Is there a specific dress code for Amazon
      - Amazons dress code is casual. The dress code policy will be shared with you by the HR Team when you start.
      - What other services will I find at Amazon?
      - On your first day at Amazon you will find:
        
        A rest area: where you can eat your lunch or snacks.
        Refrigerator and microwave: if you want to bring your own food.
        Lockers: for security, you must provide your own padlock.
    - My online new hire paper work
      - I have not received instructions on how to complete my new hire paperwork
      - You will receive an invitation prior to your start date to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - Is my New hire Paperwork complete?
      - You can confirm that your documents are complete by signing into your MyDocs portal here https://amazon.onbaseonline.com. On the left hand side of the page you will see the 'Read and Accept your Documents' section. If you see, "You don't have any documents to sign right now", then your documents have been successfully submitted! If you do not see this message, then please review and accept any additional documents. If this is your first time accessing MyDocs, click on the Forgot Your Password link to reset your password.
      - I am experiencing an error when trying to complete the paperwork
      - We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs. Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).
      - How do I log in?
      - You can access your MyDocs portal by clicking here - https://amazon.onbaseonline.com/. You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email. If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.
    - Other questions?
      - Other Questions?
      - If you have more questions contact us by email.
  - Virtual Customer Service
    - My Candidate Account
      - I need to reset my account password
      - You must add applicationhelp@amazon.com to your email address book to make sure you receive our password reset email.
        
        Do this and then try to reset your password by following these steps:
        
        1. Go to your candidate account at https://amazon.force.com/
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address you used when you created your candidate account. If you have not yet created an account, you can do so at https://amazon.force.com/ by clicking on "Register here".
        4. Click on 'Continue'
        
        You will receive an email from applicationhelp@amazon.com with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I am being asked to provide a username in order to reset my password
      - This means that the password reset link has expired. Reset your password again to get a new link.
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?'
        3. Enter the email address that you used when you created your candidate account
        4. Click Continue You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - My email address is already in the system
      - You already have a candidate account in our system!
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?' link
        3. Enter the email address that you used when you created your candidate account
        4. Click on 'Continue'
        
        You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - I need to confirm or edit information on my profile
      - You can confirm or edit information in your account by following these steps:
        
        1. Log into your candidate account at amazon.force.com
        2. Click on 'Edit' next to 'My personal information'
        
        You will be directed to the Edit profile page, where you can edit the information in your profile. If you make any changes, be sure to click "Save".
        
        If the information you want to edit is not available, contact us.
    - My application
      - What are the requirements to apply for a Virtual Customer Service position?
      - To apply for the positions available in the Virtual Customer Service area, you must comply with the following basic requirements:
        1. Be over 18 years of age
        2. High school diploma or equivalent (Complete and approved)
        3. Speak fluently at least one of the following languages: Spanish, English.
        4. Have / Get an internet connection by cable of 10mb download and 2mb upload.
        5. Have / Get a residential landline, with access to 800-number calls activated.
        6. Successfully approve our virtual testing process that you can take online from amazon.force.com
        
        *We try to offer these opportunities to people who live outside the great Metropolitan Area.
      - How do I apply? Can I reapply?
      - Apply here! Amazon.force.com use the filters to locate the positions available in your country.
        
        To complete the application and tests you must do it from a Windows computer using, preferably, Mozilla Firefox as a search engine. You need to have a headset and a stable connection to the internet. Try to be in a quiet place without interruptions.
        
        If you have already applied, log in to your candidate account at amazon.force.com.
      - Can I apply in person or send my resume?
      - It is not necessary to send a resume To be considered for any of our positions, you must complete the application online.
        All of our current vacancies can be viewed at amazon.force.com.
      - What is the status of my application?
      - You can check the status of your application by following these steps.
        
        1. Log into your candidate account at amazon.force.com
        2. Click on the menu icon in the upper right corner
        3. Click on "Jobs to which I have applied" in the drop-down menu
        
        There, you can see the status of the jobs you have requested. You will be notified by email of any update related to your application.
        
        To make sure you receive our emails, add the email addresses below to your address book. recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com applicationhelp@amazon.com.
        
        *Please note: these emails do NOT accept incoming messages. Any email sent to these addresses will not receive a response.
      - How am I going to be informed about the next steps of my application?
      - Your application steps' progression will be communicated to you via e-mail. We recommend to regularly check your e-mail box.
      - Why was my application rejected?
      - There are a variety of reasons why an application is rejected. We can not provide details about why an application has been rejected. If you are still interested, you can reapply for the positions for which you qualify at amazon.force.com.
      - I accidentally answered "No" to a question and couldn't finish my application.
      - If you accidentally answered 'No' to a question and could not complete your application, you should contact us directly for help.
      - Why was my application withdrawn?
      - There are a variety of reasons why an application is removed, these are some of the most common reasons:
        
        - The application is incomplete
        
        - The candidate did not take any action, such as scheduling an appointment or completing the requested information
        
        - The candidate did not arrive at a scheduled appointment
        
        If you are still interested, you can reapply for available vacancies at amazon.force.com.
      - I would like to withdraw my application
      - You can withdraw your application by following these steps.
        
        1. Log into your account at amazon.force.com
        On the left side of the page, you will see the posts you have requested.
        
        2. Click on the 'Remove' link to remove your application from consideration.
      - The assessment page will not load
      - The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that popup blockers have been disabled. Click the links below to view how to disable a popup blocker for different devices.
        
        1) Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button , and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
        
        2) Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click Ok.
        
        3) Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
        
        4) Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.
        
        5) Android Devices using Chrome: At the top right, click the icon you see: Menu or More . Click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content settings. Under "Pop-ups," select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.
      - I received an error about leaving questions blank
      - In order to successfully complete the assessment, all questions must be answered. Missing answers to questions will be brought to your attention when you try to submit the assessment. If you are receiving an error message that you have left questions blank, please click on the page number below the error message. You will be taken to the page of the assessment where a question is blank. Once you have selected an answer for each question, you can select 'Return to Error Page' to correct any additional errors and submit the assessment.
      - Need to confirm my schedule selection
      - For consults about schedules and offer details contact us.
    - My Background Check
      - My Background Check
      - To begin your background check you will receive an email from our Accurate provider with the explanation of the steps to follow and the information you must provide to complete the process, you must complete these actions promptly as the process may expire if it is not completed on time.
        To contact our provider directly you can send an email to: customer_service@accuratebackground.com.
    - My Job Offer
      - What is the status of my job offer?
      - You can check the status of your offer by logging into your candidate account at amazon.force.com. Your application (s) and status will be found on the left side of the page, or below the "Jobs I have applied to" option in the menu in the upper right corner.
      - I have been assigned a schedule but I need to request a change.
      - To request a change of schedule, contact us at least 2 weeks before starting work, a recruiter will indicate if there are options to make the change. Applications for change will not be accepted near the start date.
      - When will I receive my contract?
      - The work contract will be sent by email 2 weeks before the work start date.
      - When will I receive my equipment?
      - Once you have signed your digital contract, the equipment will be sent to the address provided during the week before your start date. If your area is not covered for direct delivery, the equipment will be delivered to the nearest Costa Rican post office.
      - How many days/hours a week am I scheduled to work?
      - A recruiter will offer you the respective work details, in general, the customer service associates will work 5 days a week for a total of 40 hours. In accordance with the labor legislation of Costa Rica, if required, workers will have a minimum of 1 day off every 6 days of work and must not exceed 48 hours in the same week of work.
      - How can I attach the documents requested in my profile?
      - 1. Log into Amazon.force.com with your username and password
        2. Click on the upper right corner where it says "Menu"
        3. Click on the "My personal information" option
        4. Then click on the right side in "Edit attachments"
        5. Then click on "Browse", search for the document you want to upload and then click on "Upload".
    - My Day 1
      - Who can I contact if I have difficulties on connect to Amazon day?
      - Please call directly from your landline to our VOTS (Virtual Operations Tech Support), they will give you the assistance you need.
        Telephone: 08000150705
    - My online new hire paper work
      - I have not received instructions on how to complete my new hire paperwork
      - You will receive an invitation prior to your start date to complete the required paperwork. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk mail folders to ensure that you receive the email.
      - Is my New hire Paperwork complete?
      - You can confirm that your documents are complete by signing into your MyDocs portal here https://amazon.onbaseonline.com. On the left hand side of the page you will see the 'Read and Accept your Documents' section. If you see, "You don't have any documents to sign right now", then your documents have been successfully submitted! If you do not see this message, then please review and accept any additional documents. If this is your first time accessing MyDocs, click on the Forgot Your Password link to reset your password.
      - I am experiencing an error when trying to complete the paperwork
      - We recommend that you use either Internet Explorer or Firefox as your internet browser when accessing MyDocs. Additionally, please sign your documents on a computer rather than from a mobile device (smart phone or tablet).
      - How do I log in?
      - You can access your MyDocs portal by clicking here - https://amazon.onbaseonline.com/. You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email. If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.
    - Other questions?
      - Other questions?
      - If you have more questions contact us by email.
日本
- 日本語 (Japanese)
  - カスタマーサービス
    - 応募者アカウント
      - パスワードの再設定が必要です。
      - saiyo-help-cs@amazon.co.jp からのEメールを受信できることを確認してから、次の手順でパスワードを再設定してください。
        　　　　　　　　　　　　　　　　
        1. https://amazon.force.com/へアクセス　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　
        2. [パスワードをお忘れですか？]をクリック　　　　　　　　　　　　
        3. アカウント情報を作成したときに使用したEメールアドレスと電話番号を入力（アカウントをお持ちでない場合は、[ここから登録する]をクリックしてください。）
        4. [次へ]をクリック
        
        saiyo-help-cs@amazon.co.jp から、パスワードを再設定するためのURLリンクがついたEメールが届きます。
        場合によっては、パスワード再設定Eメールが届くまでに最大1時間程度かかることがあります。
        
        数日経ってもパスワード再設定メールが届かない場合は、このページの下にあるEメールボタンをクリックし、別のメールアドレスを採用事務局へお知らせください。
        弊社からのEメールが届かない場合は、以下の原因が考えられます。
        
        ・迷惑メールフォルダやごみ箱に自動で振り分けられている
        ・ドメイン指定受信の設定をしている
        ・メールボックスの受信容量がオーバーしている
        ・キャリアメール(@docomo,@ezweb,@softbank等)のアドレスを登録している
        ・添付文書付きのメールを受信しない設定をしている
      - 登録したアカウント情報を確認または編集することはできますか？
      - '次の手順で登録したアカウント情報の確認または編集ができます。
        
        1. https://amazon.force.com/へアクセスし、アカウント情報にログイン
        2. [アカウント情報]の横にある[編集]をクリック
        3. 情報を変更した場合は必ず「保存する」をクリック
        　　
        プロフィールの[職務経歴]や[学歴]欄、[添付ファイル]欄は指示がない限り編集する必要はありません。
        他の欄で編集ができない場合は、このページの下にあるEメールボタンをクリックし採用事務局へご連絡ください。
      - パスワードの再設定をしようとすると、ユーザー名の入力を求められました。
      - パスワードの有効期限が切れていますので、以下の手順でパスワードを再設定してください。
        
        1. https://amazon.force.com/へアクセス　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　
        2. [パスワードをお忘れですか？]をクリック　　　　　　　　　　　　
        3. アカウント情報を作成したときに使用したEメールアドレスと電話番号を入力（アカウント情報をお持ちでない場合は、[ここから登録する]をクリックしてください。）
        4. [次へ]をクリック
        
        noreply@salesforce.comから、パスワードを再設定するためのURLリンクがついたEメールが届きます。
        場合によっては、パスワード再設定Eメールが届くまでに最大1時間程度かかることがあります。
        
        数日経ってもパスワード再設定メールが届かない場合は、このページの下にあるEメールボタンをクリックし別のメールアドレスを採用事務局へお知らせください。
        弊社からのEメールが届かない場合は、以下の原因が考えられます。
        
        ・迷惑メールフォルダやごみ箱に自動で振り分けられている
        ・ドメイン指定受信の設定をしている
        ・メールボックスの受信容量がオーバーしている
        ・キャリアメール(@docomo,@ezweb,@softbank等)のアドレスを登録している
        ・添付文書付きのメールを受信しない設定をしている
      - メールアドレスが既にシステムに登録されています。
      - 既にアカウント情報をお持ちですので、以下の手順でパスワードを再設定してください。
        
        1. https://amazon.force.com/へアクセス　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　
        2. [パスワードをお忘れですか？]をクリック　　　　　　　　　　　　
        3. アカウント情報を作成したときに使用したEメールアドレスと電話番号を入力（アカウント情報をお持ちでない場合は、[ここから登録する]をクリックしてください。）
        4. [次へ]をクリック
        
        noreply@salesforce.comから、パスワードを再設定するためのURLリンクがついたEメールが届きます。
        場合によっては、パスワード再設定Eメールが届くまでに最大1時間程度かかることがあります。
        
        数日経ってもパスワード再設定メールが届かない場合は、このページの下にあるEメールボタンをクリックし別のメールアドレスを採用事務局へお知らせください。
        弊社からのEメールが届かない場合は、以下の原因が考えられます。
        
        ・迷惑メールフォルダやごみ箱に自動で振り分けられている
        ・ドメイン指定受信の設定をしている
        ・メールボックスの受信容量がオーバーしている
        ・キャリアメール(@docomo,@ezweb,@softbank等)のアドレスを登録している
        ・添付文書付きのメールを受信しない設定をしている
    - 応募状況
      - どうしたら応募できますか？同じ職種に再度、応募できますか？
      - '応募（再応募）はオンラインから受付しています。
        以下の公式ウェブサイトにて最新の募集状況をご確認ください。
        ご希望の職種や勤務地の求人が表示されない場合は、現在募集しておりませんのでご了承ください。
        https://www.amazon.co.jp/お客様対応スタッフ
      - 応募資格を教えてください。必要なスキルはありますか？
      - 学歴・経験は不問です。応募に必要なスキルや資格はありません。
        現在募集中の求人へ応募するには、次の応募条件を満たしている必要があります。
        
        1. 18歳以上であること
        2. オンラインでのテストに問題なく参加できること
        
        募集詳細については、以下の公式ウェブサイトをご確認ください。
        https://www.amazon.co.jp/お客様対応スタッフ
      - 就業経験がありませんが応募できますか？
      - 就業経験がない方やカスタマーサービス未経験の方も大歓迎です。
        入社後に知識を身につける意欲がある方であれば、どなたからもご応募いただけます。
        配属先でのトレーナーによる研修もありますのでご安心ください。
      - オフィスからは遠方に住んでいますが、応募対象になりますか？
      - 在宅勤務の場合、選考に際してご来社頂く必要は基本的にはございません。
        オフィス勤務の場合、選考ご来社に際しての交通費の支給はございません。
        何卒ご了承ください。
      - 勤務シフトは希望制ですか？自分の好きな時間に勤務できますか？
      - 勤務地、勤務形態によってシフト勤務の条件が異なります。
        詳細は以下の公式ウェブサイトをご確認ください。
        https://www.amazon.co.jp/お客様対応スタッフ
      - 応募エントリーの際に、間違えて質問に「いいえ」と選択してしまい、応募が完了できませんでした。
      - 応募エントリーの質問に間違えて[いいえ]と回答した場合は、このページの下にあるEメールボタンをクリックし採用担当にご連絡ください。
      - 電話や書類郵送での応募は可能ですか？
      - 電話や書類郵送での応募受付は行っておりません。
        新規応募はオンラインからのみ受付しております。
        現在募集中の求人は、以下の公式ウェブサイトをご確認ください。
        https://www.amazon.co.jp/お客様対応スタッフ
      - 他の職種や勤務地に応募を変更したいのですがどうすればよいですか？
      - 他のポジションや勤務地への応募情報の変更は受付しておりません。
        別途、ご希望の求人へ新規応募をいただけますようお願いします。
        
        現在募集中の求人は、以下の公式ウェブサイトをご確認ください。
        https://www.amazon.co.jp/お客様対応スタッフ
      - 採用事務局からのEメールが届きません。
      - ご自身のEメール受信設定によっては、表示できない形式のため受信できないというエラーや自動的に迷惑メールフォルダに振り分けられてしまうことがあります。
        saiyo-help-cs@amazon.co.jp からEメールが届かない場合は、以下の原因が考えられます。
        
        ・迷惑メールフォルダやごみ箱に自動で振り分けられている
        ・ドメイン指定受信の設定をしている
        ・メールボックスの受信容量がオーバーしている
        ・キャリアメール(@docomo,@ezweb,@softbank等)のアドレスを登録している
        ・添付文書付きのメールを受信しない設定をしている
        
        数日経ってもメールが届かない場合は、別のメールアドレスを採用事務局へお知らせください。
      - 応募をキャンセル（選考辞退）したいのですが。
      - 応募キャンセルや選考辞退は、以下の手順で受付しています。
        
        1. https://amazon.force.com/へアクセスし、応募者アカウントにログイン
        2. 画面右上の[メニュー]をクリック
        3. [応募した職種]をクリック
        4. [取消/辞退する]をクリック
        または応募者アカウントにログイン後、画面左下の[応募した職種]欄から[取消/辞退する]をクリックください。
      - なぜ、選考辞退の連絡が届いたのでしょうか。
      - さまざまな理由で選考辞退のメールを受け取る場合がございます。
        よくある例は以下の通りです。
        
        - 応募エントリー登録が不完全の場合
        - 辞退を申し出た場合
        - オンライン選考が期日までに完了しなかった場合
        - 選考に参加しなかった場合や必要事項を入力していない場合
        
        一度、選考辞退メールを受信するとその求人の選考に戻ることができません。
        引き続き、ご応募の求人にご興味をいただける場合は、新規応募をいただけますようお願いします。
      - 不採用の理由を教えてください。
      - 大変恐縮ではございますが、選考結果詳細についての個別回答は控えさせていただきますことを何卒ご了承ください。
        弊社の別求人にご興味がござましたら、以下の公式ウェブサイトにて最新の募集状況をご確認ください。
        
        ＜お客様対応スタッフ職求人ウェブサイト＞
        https://www.amazon.co.jp/お客様対応スタッフ
        
        ＜アマゾングローバル求人ウェブサイト＞
        https://www.amazon.jobs/jp
      - 学生ですが応募はできますか？
      - お客様対応スタッフ求人へは、年齢が18歳以上の方であれば募集要項に記載の内容で勤務が出来ることを条件に、どなたからもご応募いただけます。
        学生への特別サポートはございませんので予めご了承ください。
        新卒採用求人をお探しの方は以下の新卒採用ウェブサイトよりご希望の求人にご応募ください。
        http://amazon-jp-newgrads.com/
      - 障がい者雇用はありますか？
      - お客様対応スタッフ職は難病指定・障がい者・健常者の区別を行っておらず、一般募集と同条件での受付となります。
        募集要項に記載の内容で勤務が出来ることを条件に、どなたからもご応募頂ける職種ですが、選考ならびに入社後の特別サポート等については他社員と同様となります旨を、何卒ご理解とご了承をいただけますよう様お願いいたします。
        障がい者雇用枠での求人をお探しの方は、以下の公式ウェブサイトにて最新の募集状況をご確認ください。
        https://www.amazon.jobs/jp/disability/jp
      - 定年制度はありますか？
      - 定年制度はありません。
        応募時の年齢が18歳以上であれば、学歴・経験不問でどなたからもご応募いただけます。
        現在募集中の求人は、以下の公式ウェブサイトをご確認ください。
        https://www.amazon.co.jp/お客様対応スタッフ
      - 兼業、副業、ダブルワークはできますか？
      - 応募や選考の段階ではダブルワーク（兼業・副業）制限を行っておりません。
        入社後のダブルワーク（兼業・副業）については、事前に兼業許可申請を提出して頂く必要がございます。
        選考合格となる場合には具体的な申請方法をご案内いたしますので、そちらに従って申請ください。
      - 現在、海外に在住していますが応募はできますか？
      - 現時点で海外在住の場合も応募は可能ですが、採用後に実際に就業をいただく際は、日本国内に居住していることが必要です。
        日本国内にお住まいであれば、全国どこからでも勤務可能です。
      - 日本国籍以外を持っていますが、応募はできますか？就労ビザサポートはありますか？
      - 日本国内に居住していて就労ビザサポートが不要な方であれば、国籍を問わず応募いただけます。
        なお、勤務は全て日本語でのお客様対応（電話・Eメール・チャット）となりますことを予めご了承ください。
    - 選考状況について
      - 自分の応募状況はどこで確認できますか？
      - 応募者アカウントにて現在の応募（選考）状況を確認できます。
        以下の手順でご確認ください。
        
        1. https://amazon.force.com/へアクセスし、応募者アカウントにログイン
        2. 画面右上の[メニュー]をクリック
        3. [応募した職種]をクリック
        または応募者アカウントにログイン後、画面左下の[応募した職種]欄をご覧ください。
        
        応募が完了している場合は、応募完了通知がEメールで送信されます。
        採用事務局にて応募詳細を確認後に、選考案内メールが届きます。
        saiyo-help-cs@amazon.co.jpからのEメールが受信できることをご確認ください。
        応募完了通知や選考案内メールが届いていない場合は、このページの下にあるEメールボタンをクリックし採用事務局へご連絡ください。
      - 選考状況を知りたいのですが。
      - '応募者アカウントにて選考状況を確認できます。
        以下の手順でご確認ください。
        
        1. https://amazon.force.com/へアクセスし、応募者アカウントにログイン
        2. 画面右上の[メニュー]をクリック
        3. [応募した職種]をクリック
        4. 画面右側の[求人ステータス]を確認
        または応募者アカウントにログイン後、画面左下の[応募した職種]欄の[求人ステータス]欄をご確認ください。
    - 仕事内容について
      - "仕事内容を教えてください。お客様からはどのような問い合わせが多いのでしょうか？"
      - アマゾンのウェブサイトでお買い物をされる一般のお客様からの様々なお問い合わせに電話、Eメール、チャットでご対応いただく仕事です。
        電話対応が中心となり、配送や返品/交換/返金/支払い関連等に関するお問い合わせに回答いただきます。
      - パソコンスキルはどの程度必要でしょうか？
      - 応募に必要なパソコンスキルや資格はありませんが、タッチタイピングは業務を習得していく上で大変重要なパソコンスキルとなります。
        インターネット上で無料で練習できる、おすすめのフリータイピングウェブサイトをご案内いたしますので、タッチタイピングに不安がある方は練習ください。
        
        ＜インターネットｅタイピング＞
        http://www.e-typing.ne.jp/
        
        ※eタイピングはパソコンへのインストールが不要な無料タイピングソフトです。
    - シフト勤務について
      - 自分の好きな時間に勤務できますか？シフトは希望制ですか？
      - 会社指定シフト制での勤務となり、原則土日祝を含めた週5日間勤務となります。体調面を考慮して原則1ヶ月単位の固定シフトとなりますが、出勤日や公休日、出勤時間や休憩時間も含めて弊社で指定する全てのシフトにご対応頂くことが必要です。
    - オンラインアセスメント（オンライン体験型選考）について
      - アセスメントが読み込めません。
      - アセスメントが読み込めない場合は、ご利用のインターネットブラウザのポップアップブロッカーが解除されていることをご確認ください。
        ポップアップブロッカーの解除方法は以下の通りです。
        なお、オンラインアセスメント（オンライン体験型選考）にご参加頂く際は、Internet ExplorerまたはFirefoxの利用をおすすめいたします。
        
        1) Internet Exploreをご利用の場合
        　画面上の[ツール]→[インターネットオプション]→[プライバシー]→[ポップアップブロックを有効にする]のチェックを外しOKをクリック　
        
        2) FireFoxをご利用の場合
        　画面左上の[ツール]→[オプション]→[プライバシーとセキュリティ]→[許可設定]→[ポップアップウィンドウをブロックする]のチェックを外しOKをクリック
        
        3）Chromeをご利用の場合
        　画面右上の[Google Chromeの設定]→[設定]→[詳細設定]→[プライバシーとセキュリティ]→[サイトの設定]→[ポップアップとリダイレクト]→上部のボタンをスライドし[ブロック（推奨）]に切り替え
        
        4）Safariをご利用の場合
        　[環境設定]→［ポップアップブロック解除］に切り替え
        　※緑色が表示されればポップアップブロック解除となります。
      - アセスメントが途中で止まってしまい、先に進めません。
      - オンライン体験型選考の画面が先に進まず、途中で終了やフリーズしてしまう場合は、そのまま一旦画面を閉じて頂き、別のインターネットブラウザから再度接続を試みていただけますようお願いします。
        途中終了したところからの再開となりますので、最後の画面に「セッションが完了しました」と表示され、全ての質問に回答完了となるまでアセスメントを進めてください。
      - 未回答の質問があるとのエラーが表示されます。
      - 質問に未回答の箇所がある場合はアセスメントを先に進めることができません。
        画面に表示されるメッセージの下のページ番号をクリックすると、未回答の質問に移動します。
        各質問に対する回答を全て選択し[エラーページに戻る]をクリックください。
        最後の画面に「セッションが完了しました」と表示され、全ての質問に回答完了となるまでアセスメントを進めてください。
    - 在宅勤務について
      - 勤務地として利用できる建物が複数あります。どこか好きな場所を選んで勤務することはできますか？また、帰省時や海外への長期滞在時などは、自宅以外からの勤務は可能ですか？"
      - 現在お住まいの居住地（日本国内）を就業場所として指定頂きます。
        また、ご自宅以外の場所での勤務は認めておりません。
      - "パソコンやその他の業務機材セットは無料で貸し出してもらえますか？もし使用中に壊してしまった場合は弁償となりますか？ "
      - 業務で使用するすべての機材セットは無料で貸し出します。
        本人不手際による業務機材の故障、破損は弁償となる場合がございますので取り扱いにはご注意ください。
      - 在宅勤務に必要な業務環境を教えてください。
      - 在宅勤務に必要な設備は以下の通りです。
        ・ご自宅の個室（業務プライバシーを確保できるスペース）
        ・インターネット光回線（費用は全額自己負担）
        ※wifi環境は不可、LANケーブルでの有線接続が必要です。
        ※光回線はカタログ値20Mbps以上（上り下り両方）必要です。
      - 在宅勤務に必要な業務環境が整っていないと応募はできないですか？
      - 在宅勤務に必要な業務環境が整っていなくても、ご応募ならびに選考へお進みいただく段階では事前準備は不要です。
        選考後、採用となる場合には改めて業務環境の準備についてご案内差し上げます。
      - 入社後にオフィスへ出社する必要はありますか？
      - オフィスへの出社は不要です。
        在宅勤務の場合、業務トレーニング等も全てオンライン上で行いますが、予測不能のトラブルが発生した場合や会社が必要と判断した場合にはオフィスにお越しいただくことがあります。
    - その他
      - その他
      - 当てはまる項目がない場合は、Eメールにて別途お問い合わせください。
        以下の公式ウェブサイトでもよくある質問をご確認いただけます。
        https://www.amazon.co.jp/b?node=5946401051
    - 入社手続きについて
      - 入社後、どのような福利厚生を受けられますか？
      - 福利厚生の詳細は入社オリエンテーションにて説明いたします。
        主な福利厚生は以下の公式ウェブサイトをご確認ください。
        https://www.amazon.co.jp/お客様対応スタッフ
      - 採用証明書（内定証明書）は発行できますか？
      - 発行可能です。
        雇用契約書への電子署名手続き完了後に依頼ください。
        詳細は別途、人事サービス部へお問い合わせください。
France
- Français (French)
  - Agent d'exploitation logistique
    - Mon compte Candidat
      - J'ai besoin de réinitialiser le mot de passe de mon compte.
      - Vous devez ajouter applicationhelp@amazon.com à votre carnet d'adresses e-mail pour vous assurer de recevoir notre mail de réinitialisation du mot de passe.
        
        Faites cela, puis essayez de réinitialiser votre mot de passe en suivant les étapes ci-dessous:
        
        1. Rendez-vous sur votre compte de candidat à l'adresse suivante: https://amazon.force.com/
        2. Cliquez sur "Avez-vous oublié le mot de passe?"
        3. Saisissez l'adresse mail que vous avez utilisée lors de la création de votre compte de candidat. Si vous n'avez pas encore créé de compte, vous pouvez le faire sur https://amazon.force.com/ en cliquant sur "S'inscrire ici".
        4. Cliquez sur "Continuer".
        
        Vous recevrez un mail de "applicationhelp@amazon.com" avec un lien pour réinitialiser votre mot de passe !
        
        Vérifiez votre boîte de réception et le dossier Spam (courriers indésirables) pour retrouver le mail de réinitialisation du mot de passe. Dans certains cas, cela peut prendre jusqu'à une heure pour que le mail de réinitialisation du mot de passe soit reçu.
        
        Vous devez ajouter applicationhelp@amazon.com, recruiting-systems-prod@amazon.com et noreply-ops-jobs@amazon.com à votre carnet d'adresses e-mail pour vous assurer de recevoir nos mails.
      - On me demande de fournir un nom d'utilisateur afin de réinitialiser mon mot de passe
      - Cela signifie que le lien de réinitialisation du mot de passe
        a expiré. Réinitialisez à nouveau votre mot de passe pour obtenir un nouveau lien.
        
        Vous pouvez réinitialiser votre mot de passe en suivant ces étapes:
        
        1. Accédez à votre compte de candidat sur amazon.force.com
        2. Cliquez sur "Avez-vous oublié le mot de passe ?"
        3. Saisissez l'adresse mail que vous avez utilisée lors de la création de votre compte de candidat
        4. Cliquez sur "Continuer". Vous recevrez un mail avec un lien pour réinitialiser votre mot de passe!
        
        Vérifiez votre boîte de réception et le dossier Spam (courriers indésirables) pour retrouver le mail de réinitialisation du mot de passe. Dans certains cas, cela peut prendre jusqu'à une heure pour que le mail de réinitialisation du mot de passe soit reçu.
        
        Vous devez ajouter applicationhelp@amazon.com, recruiting-systems-prod@amazon.com et noreply-ops-jobs@amazon.com à votre carnet d'adresses e-mail pour vous assurer de recevoir nos mails.
      - Mon adresse mail est déjà dans le système.
      - You already have a candidate account in our system!
        
        You can reset your password by following these steps:
        1. Go to your candidate account at amazon.force.com
        2. Click on 'Have you forgotten the password?' link
        3. Enter the email address that you used when you created your candidate account
        4. Click on 'Continue'
        
        You will receive an email with a link to reset your password!
        
        Check the inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be received.
        
        You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to make sure you receive our emails.
      - J'ai besoin de confirmer ou de modifier des informations sur mon profil.
      - Vous pouvez confirmer ou modifier les informations de votre compte en suivant les étapes ci-dessous:
        
        1. Connectez-vous à votre compte de candidat sur amazon.force.com
        2. Cliquez sur "Modifier" à côté de "Mes informations personnelles".
        
        Vous serez dirigé vers la page "Modifier le profil" où vous pourrez modifier les informations de votre profil. Si vous apportez des modifications, assurez-vous de cliquer sur "Enregistrer".
        
        Si les informations que vous souhaitez modifier ne sont pas disponibles, veuillez nous contacter.
    - Ma Candidature
      - Comment puis-je postuler ? Puis-je postuler à nouveau?
      - Postulez ici! Amazon.force.com utilise les filtres pour repérer les postes disponibles dans votre pays.
        
        Pour compléter le formulaire de candidature et les tests, vous devez le faire à partir d'un ordinateur Windows, en utilisant de préférence Mozilla Firefox comme moteur de recherche. Vous avez besoin d'un casque d'écoute et d'une connexion Internet stable. Essayez d'être dans un endroit calme et sans interruptions.
        
        Si vous avez déjà postulé, connectez-vous à votre compte de candidat sur amazon.force.com.
      - Puis-je postuler en personne ou envoyer mon CV?
      - Il n'est pas nécessaire d'envoyer votre CV pour postuler à l'un de nos postes. Pour que votre candidature soit retenue, vous devez remplir le formulaire de candidature en ligne.
        Toutes nos offres d'emploi actuelles peuvent être consultées sur amazon.force.com.
      - Où en sommes-nous avec mon dossier de candidature?
      - Vous pouvez vérifier l'état de votre dossier en suivant ces étapes.
        
        1. Connectez-vous à votre compte de candidat sur amazon.force.com
        2. Cliquez sur l'icône ''menu'' dans le coin supérieur droit
        3. Cliquez sur "Emplois auxquels j'ai postulé" dans le menu déroulant
        
        Vous pouvez y voir le suivi des offres d'emploi pour lesquels vous avez postulé. Vous serez informé par mail de toute mise à jour relative à votre demande.
        
        Pour vous assurer de recevoir nos mails, ajoutez les adresses mail ci-dessous à votre carnet d'adresses:
        recruiting-systems-prod@amazon.com
        noreply-ops-jobs@amazon.com
        applicationhelp@amazon.com
        
        *Veuillez noter que ces adresses mail n'acceptent PAS les messages entrants. Tout mail envoyé à ces adresses ne recevra pas de réponse.
      - Pourquoi mon dossier a-t-il été rejeté?
      - Il y a plusieurs raisons pour lesquelles une demande peut être rejetée. Nous ne pouvons pas fournir de détails sur les motifs pour lesquels une demande a été rejetée. Si vous êtes toujours intéressé, vous pouvez repostuler pour les postes pour lesquels vous êtes qualifié sur amazon.force.com.
      - J'ai accidentellement répondu "Non" à une question et je n'ai pas pu terminer le formulaire en ligne.
      - Si vous avez accidentellement répondu "Non" à une question et que vous n'avez pas pu remplir votre formulaire, vous devriez nous contacter directement pour obtenir de l'aide.
      - Pourquoi ma demande a-t-elle été retirée?
      - Il y a plusieurs raisons pour lesquelles une demande peut être retirée. Voici certaines des raisons les plus fréquentes:
        
        - Le formulaire de candidature est incomplet.
        
        - Le candidat n'a pris aucune mesure, comme prendre un rendez-vous ou fournir les renseignements demandés.
        
        - Le candidat ne s'est pas présenté à un rendez-vous prévu.
        
        Si vous êtes toujours intéressé(e), vous pouvez repostuler pour des postes vacants sur amazon.force.com.
      - Je souhaite retirer ma candidature
      - Vous pouvez retirer votre candidature en suivant les étapes ci-dessous:
        
        1. Connectez-vous à votre compte sur amazon.force.com.
        Sur le côté gauche de la page, vous verrez les postes pour lesquels vous avez postulé.
        
        2. Cliquez sur le lien "Supprimer" pour retirer votre candidature.
      - La page d'évaluation ne s'affiche pas
      - L'évaluation s'ouvre sur une nouvelle fenêtre, donc assurez vous que vos bloqueurs de pop-up sont désactivés. Internet Explorer ou Firefox sont les meilleurs navigateurs Web à utiliser pour remplir votre formulaire. Veuillez vous assurer que les bloqueurs de fenêtres pop-up ont été désactivés. Cliquez sur les liens ci-dessous pour voir comment désactiver un bloqueur de pop-up pour différents appareils :
        
        1) Les appareils Windows utilisant Internet Explorer: Ouvrez Internet Explorer, sélectionnez le bouton ''Tools'', puis sélectionnez ''Internet options''. Dans l'onglet ''Privacy'', sous le bloqueur de fenêtres pop-up, cochez ou décochez la case ''Turn on Pop-up Blocker'', puis sélectionnez OK.
        
        2) Les appareils Windows utilisant Firefox: Ouvrez Firefox, sélectionnez le menu dans le coin gauche de la fenêtre, sélectionnez ''Options'', cliquez sur ''Content'' pour désactiver toutes les fenêtres pop-up, décochez la case ''Block Pop-Up Windows'', cliquez Ok.
        
        3) Les appareils Apple utilisant Safari: ''Launch Settings''. Appuyez sur Safari. Sous ''General section'', cliquez sur le bouton situé à côté de ''Block Pop-ups'' pour activer ou désactiver le bloqueur de fenêtres pop-up. Une ''toggle'' verte indique un bloqueur de fenêtres pop-up activé.
        
        4) Les appareils Apple utilisant Chrome: Sur votre ordinateur, ouvrez Chrome. En haut à droite, cliquez sur l'icône que vous voyez : ''Menu or more''. Cliquez sur "Settings''. En bas, cliquez sur "Show advanced settings" .Sous "Privacy", cliquez sur ''Content settings''. Sous "Pop-ups", sélectionnez une option : "Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups"
        
        5) Les appareils Android utilisant Chrome: En haut à droite, cliquez sur l'icône que vous voyez: "Menu or More'' . Cliquez sur "Settings". En bas, cliquez sur "Show advanced settings". Sous "Privacy", cliquez sur ''Content Settings". Sous "Pop-ups", sélectionnez une option: ‘’Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups’’.
        
        NB: Pendant la traduction, on est tombé sur des termes techniques anglais, qui ne sont pas impossibles à traduire, c’est vrai. Mais on préfère ne pas le faire tout de même, afin d’éviter que le candidat ne retrouve pas les bonnes indications (par exemple : Settings peut être traduit en réglages ou paramètres) et qu’il soit pas en mesure de suivre ces derniers. Merci pour votre compréhension.
      - J'ai reçu un message d'erreur concernant le fait de laisser des questions sans réponse
      - Afin de réussir l'évaluation, il faut répondre à toutes les questions. Les réponses manquantes seront portées à votre attention lorsque vous tenterez de soumettre l'évaluation. Si vous recevez un message d'erreur indiquant que vous avez laissé des questions sans réponses, veuillez cliquer sur le numéro de la page sous le message d'erreur. Vous serez amené à la page de l'évaluation en question. Une fois que vous aurez sélectionné une réponse pour chaque question, vous pourrez sélectionner "Retour à la page d'erreur " pour corriger toute erreur supplémentaire et soumettre l'évaluation.
      - Besoin de confirmer mon emploi du temps
      - Pour des consultations sur les horaires et les détails de l'offre, contactez-nous.
    - Mon contrôle de références
      - A quel stade est mon offre d'emploi?
      - Vous pouvez vérifier l'état de votre offre d'emploi en vous connectant à votre compte de candidat sur amazon.force.com. Votre/vos candidature(s) et le niveau de progression de ces dernières se trouvent sur le côté gauche de la page, ou sous l'option "Emplois pour lesquels j'ai postulé" dans le menu dans le coin supérieur droit.
    - Mon offre d'emploi
      - On m'a assigné un emploi du temps, mais j'ai besoin de le changer.
      - Pour demander un changement d'horaires, contactez-nous au moins 2 semaines avant le début du travail, un recruteur vous indiquera s'il existe des options pour effectuer le changement. Les demandes de changement trop proches de la date du début ne seront pas acceptées.
      - Comment et quand vais-je recevoir mon contrat?
      - Le contrat de travail sera envoyé par mail 2-3 jours avant la date du début de travail.
      - Combien de jours/heures par semaine suis-je censé travailler?
      - Un recruteur vous donnera les détails de travail nécessaires, en général, les agents d'exploitation logistique travailleront 5 jours par semaine pour un total de 35 heures.
      - Comment puis-je joindre les documents demandés à mon profil?
      - 1. Connectez-vous sur Amazon.force.com avec votre nom d'utilisateur et votre mot de passe
        2. Cliquez sur le coin supérieur droit où il est écrit "Menu".
        3. Cliquez sur l'option "Mes informations personnelles"
        4. Cliquez ensuite sur le côté droit dans "Modifier les pièces jointes".
        5. Cliquez ensuite sur "Parcourir", recherchez le document que vous souhaitez télécharger, puis cliquez sur "Télécharger".
      - Où dois-je me présenter le premier jour?
      - Votre recruteur vous indiquera à quelles installations Amazon vous devez vous rendre le premier jour ! Vous pouvez trouver son emplacement exact sur le lien suivant: http://www.amazonjobs.cr/#campus
    - Mon premier jour
      - Quels autres services puis-je trouver à Amazon?
      - Lors de votre premier jour à Amazon, vous trouverez:
        
        Une cafétéria: où vous pourrez acheter votre déjeuner ou vos snacks.
        Un parking gratuit
        Réfrigérateur et micro-ondes: si vous voulez apporter votre propre nourriture.
        Des Casiers
      - Je n'ai pas reçu d'instructions sur la façon de remplir les documents des nouveaux recrutés
      - Vous recevrez une invitation avant la date du début de votre travail pour remplir les documents requis. Le mail proviendra de l'adresse suivante: MyDocs-noreply@onbaseonline.com. Nous vous suggérons d'ajouter cette adresse électronique à votre carnet d'adresses et de vérifier vos dossiers de spam/pourriels (courriers indésirables) pour vous assurer que vous receviez bien le mail.
    - D'autres questions?
      - D'autres questions?
      - Si vous avez d'autres questions, veuillez nous contacter par mail.

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Amazon Candidate Support

Amazon Candidate Support

There are sometimes scams involving job recruitment.

The only way to get a job as a Customer Service Representative for Amazon is to apply on amazon.force.com.

There are sometimes scams involving job recruitment.

The only way to get a job as a Customer Service Representative for Amazon is to apply on amazon.force.com.